Bargain Rental Cars at Auckland Airport

Pros: The people were great, very friendly and helpful. The airport transport was by a third party, not easy to find

Cons: MUCH older car, over 100,000 miles. Some things on it didnt work at all, but it did run well, so well maintained.

Pros: I think the car was about 9 years old. The remote stuck and I sometimes had trouble opening and locking the car doors. Also, the rear camera was foggy. But I guess that's why the cat was such a cheap price.

Pros: super helpful friendly staff , quick shuttle pick up drop off

Pros: Quick and friendly. Broken window administration well handled.

Cons: The car was old and the paint was damaged on several places. But it drove well.

Pros: For the price, it got us from A to B much to my surprise! It was an old car which had seen better days and with over 200k on the clock, i was sceptical! We added another 3000 to the clock and still no issues!.

Pros: They were great to deal with and we were surprised to be updated to a hybrid which really saved us petrol while

Pros: Friendly staff at both check-in & drop-off, very helpful & pleasant. Did I mention the cheap price ?

Cons: Shuttle times are a bit lengthy, but if you allow 20 to 30 minutes for each shuttle you should be fine (so long as Auckland Traffic plays the game).

Pros: All the staff were helpful & friendly. Although the car was 17 years old, perfect for our needs.

Pros: Good value but only if the car is presentable as per my previous description.

Cons: Car cosmetic condition was very very poor. Especially the paintwork.

Pros: Very prompt service

Cons: Their insurance was totally different to the insurance I had with discover cars, was not recognised

Pros: Everything I would definitely use them in the future

Pros: Reliable vehicle. Great and friendly pickup and return service. Fuel economy.

Cons: Toyota Aqua Hybrid: Very load road noise. Reversing camera very foggy image. No car user guide in glove box - did not know what 'B' position in transmission control lever meant.

Pros: Price

Cons: Difficult to locate the place to take the transit bus from. There was no signage to tell you where to wait

Pros: Fuel efficiency

Cons: Car windows on the inside were not clean

Pros: Bargain rented me a very damaged 2006 Mazda demio. Scratches everywhere, holes in the floor, no radio working, bad brakes! This car should be taken ouf the rode and people should know that they rent a shitty car. I was suppose to rent a small véhicule, but not a piece of trash I should be refunded!

Pros: Great car. Great service.

Pros: Tina was very kind when we picked the car up. I also called the office during the rental, and Ron helped us understand how to extract the physical key from the key fob.

Cons: Our 2013 Toyota Prius had lots of scratches and obvious damage to the rear fenders.

Pros: The staff was friendly and efficient.

Cons: No complaints.

Pros: Easy done

Cons: N/A

Pros: Quick courteous service

Cons: The car provided was not the one advertised and was a bit battered and rather old. However, it went well and got us around without any problems and was quite economical to run.

Pros: Car was dirty and it appears received from garage has spider nests on side mirrors, muddy under the doors. Car is old and attachment on top of car is making lot of noise.

Pros: Fast, efficient and great vans.

Pros: The staff were friendly and helpful

Cons: The car shouldn’t have been a rental. The condition of the car was disappointing with bits falling off or having been glued back on. It was an old car that was past its rental time. For the amount you pay for a rental car this car was less than expectations. We had to purchase tape to hold part of the car together.

Pros: older vehicle with economic price

Cons: slow to pick up from airport

Pros: The App.

Cons: The condition of the vehicle. The service of the afterhours at collection and what we observed at drop off of the vehicle and how your staff operated the vehicle.

Pros: Car was economical and reliable.

Cons: Didn’t know where pickup area was from the international airport. Pick up vans weren’t labelled for ‘Bargain Cars’ but were for another company. Car was dirty inside. Hadn’t been cleaned. Dog hair all through the boot.

Pros: Nothing

Cons: Everything since I hade to replace my rental car 3 times in 4 days

Pros: Convenience and helpfulness

Cons: Nothing really, it was stress free

Pros: friendly and helpful staff, car ran well, quick and easy airport transfer

Pros: Seemless experience

Cons: We were confused about the pick up time we asked for 5 am but the admin office opened at 8 am . We had just arrived after long from UK. The car however was available at 5 am but we didn’t know we could get the airport shuttle to pick up at location unless we phoned office first. First time we’ve hired in NZ will know next time it’s been arranged for us to collect car we just need to get on shuttle service

Pros: Price

Cons: A bit of dithering around at pick up

Pros: Our car was damaged by a thief trying to steal it from the motel - the Bargain Rental Manager discussed the issue with us and dealt with it fairly.

Pros: Free phone to call for pick up, quick drop-off and shuttle between their office and airport.

Cons: Car was old and looks very battered especially outside. They charged deposit to my credit card and returned smaller amount and rejected to cover the difference. Pick up time was bit long.

Pros: excellent people at the physical pickup drop off. Did not try to deceive me in any way. Maybe a first! Great value and nice car as well.

Cons: very difficult to reach by phone ...virtually impossible to get a person to answer the phone. Cell service is crap in NZ, so that could be a factor

Pros: Terrible.

Cons: Car not safe and filthy. Mold growing inside. Terrible smell.Was told " you got a squeaky one"

Pros: Very nice people received me.

Cons: The service was great.

Cons: Car supplied was a different make and model to that ordered. Seats were grubby. Windscreen was filthy on inside. No parcel shelf was fitted. Rear number late constantly rattled.

Pros: Was very helpful and answered all my questions.

Pros: Friendly help people when I got lost

Cons: Paperwork for drop off was wrong sent me to BRC address at 530 instead of Flyway

Pros: Easy,no fuss,very transparent. Easy drop off too at 5am with shuttle back to airport.

Cons: The car that i got was over 100k in mileage. Even though its a Hybrid but no fuel efficient.

Pros: Awesome customer service

Cons: N/A

Pros: Great car, friendly staff

Cons: Slght confusion with insurance options should be clearer

Pros: Great place to hire a car we were very happy with the service and ease of signing forms. Thank you for providing a great service.

Pros: Very old car, did not look safe

Cons: Also, it would be ideal to give mobile number of person who would do transfer

Pros: Service we received from 1st initial call was great.

Pros: Dropoff was easy and quick.

Cons: Pickup took over an hour. The car was terrible.

Cons: It took more than one hour for the free shuttle to come

Pros: That they were willing to exchange the original car that i was given for something a little better.

Cons: I was picked up by the wrong van and had to wait for over an hour to be collected to be taken to the right place so ended up having to order an uber to drive me literally 8mins up the road. The car i was expected to hire was nothing like the one on the website. It smelled like urine there were cobwebs on the windows, paint fading, and a stereo that didnt even work and even the key was falling apart. I arrived in Auckland at 2.30pm and didnt get on the road till 5pm due to being mucked around.

Pros: Drop off was gooe

Cons: Worst car we rented by far. We knew it was an old car, no problem with that. But loose breaks, engine that consumes 11l/100km so clearly engine problem, wipers Mailfunctioning, no lights on dashboard, cord of trunk broken

Cons: The car i got was somewhat old (150 000 km) The was no cruise-control. They are very strict with fuel refilling when you return the car but the car they gave me was not full (3/4). When i told them they gave me another car

Pros: The people were ok to deal with .

Cons: The car was dirty , cob webs on outside mirrors, had to scrap off (move) written on windshield, sticky substance in cup holders. I think we gave back the car cleaner than we got it. Mechanical had front end noise, and steering vibration over 100kph

Pros: Prices and service were very good. No problems there.

Cons: It's a "get what you pay for" service. The reason the cars are a bargain is because they aren't new and have some condition issues. Our car WAS reliable and serviceable, but it was also 15 years old and showed it. You want to rent new car, this isn't your place. You want a good deal on a car that will get you there, this'll do.

Pros: It was cheaper than the alternatives

Cons: All the reasons listed above

Pros: Excellent! Tina? was very friendly and efficient. Driver that took us to airport and picked us up was very courteous and friendly.

Cons: Nothing

Pros: all good

Cons: not sure

Pros: Great price, good gas mileage, no frills car.

Pros: Very nice and helpful

Cons: The Flyaway pick up driver was rude because I couldn't understand his New Zealand accent. As soon as he picked up the phone he said listen don't say anything...I hadn't even begin to explain where I was at the airport yet.

Pros: They provided the vehicle we selected and were very responsive to questions that we had about our car rentals.

Pros: The price was much cheaper than we found elsewhere. The shuttle bus from and returning back to the airport was quick and efficiently run. Car was really clean and signing in/out of car hire was quick and painless

Cons: Not necessarily their fault but we booked through a third party which came with fully comp insurance and then when we came to take the car we had to agree to a policy with these guys as well. Just got a bit confusing.

Pros: Friendly and helpful. Even dropped me to my hotel after I dropped the car back, instead of the airport.

Pros: Ease of pickup and drop off with excellent airport shuttle service

Pros: Staff were good. Arrived early which might explain why the vehicle had not been fully washed. Was fine inside but the windows were very dirty.

Pros: Friendly

Cons: None

Pros: Very good. Helped me get back to the airport as was running late for my flight.

Pros: Staff were friendly and efficient

Cons: Nothing to report

Pros: Excellent service

Pros: The staff were friendly and helpful. the service was excellent

Pros: All of the people we interacted with were friendly and efficient. We just didn’t expect a 17 year old Prius as our rental car. It worked but just wasn’t that nice.

Cons: Friendly and helpful agents. They couldn’t have been nicer from the people at the desk to the shuttle drivers.

Pros: The car was fantastic, all the staff members were very friendly. It was relatively easy to get a ride from the airport.

Cons: The driver from the airport ran some errands. With us in the car we went to two other stops before we reached out car. We didn't pick anyone else up or drop anyone else off.

Pros: terrible

Cons: terrible

Pros: The nice man who came to pick me up from the airport

Cons: Car booked was broken,2nd car was not cleaned,:did the inside only. road.No maps, took 25 mins to get to depot,and over an hour before I got on the

Pros: Friendly and efficient

Pros: Didn’t get the car we expected, specially wanted a Toyota Corolla. What saved bargain rentals was their customer service today. Their customer service was perfect, good people and hard workers. Just wish the rentals were true to purchase or else I’d be happy to pay more to get the car I want specifically.

Pros: The price was the dearest one.

Cons: The car was very old and had multiple marks and dents all over the body and the fuel was not full when I picked up the car. Staff told me to send email to the office, I did but I have never received any response.

Pros: price & reliability

Cons: clear pick up instructions for after hours hire

Pros: Car door would not open - expected to take a car that would fail WOF until much discussion and we ended up taking a car just returned that was not clean but at least had working doors!

Cons: As above & initially expected to pay for an upgrade when our vehicle was found to be faulty upon pick up. Would not recommend BCR to anyone.

Pros: Easy pick up from airport

Cons: Nothing

Pros: None

Cons: Car was nothing like what was advertised and did not meet the basic standards of the rental agreement (e.g. air). Very disappointing experience.

Pros: The car was in a bad state. It had duct tape holding some panels together. A hole had been drilled and a cable tie used on another panel to hold it on. On day 2 the battery in the back seat cane flying out. It had not been clamped in place and the plastic cover was missing all the clips to secure it. We were forced to buy some cable ties to try to teporarily fix this!The car had not been cleaned properly. There were what looked like corn chip crumbs inside it amongst other things

Pros: It was a quick process The car was better than expected ie much bigger, it had 110,000 km on the clock but was perfect to drive

Cons: i found marks on the car after i had left the rental office and both of us should have done a proper walk round and documented minor damage and scratches, but they did not bother when i dropped it off so i worried for nothing.

Pros: The staff agent was trying to accommodate switching to a different car. She was patient and tried to help though no other cars were available.

Cons: I had serious concerns about the car breaking down during the rental period.

Pros: Friendly and prompt pick up.

Pros: Terrible customer service. Identified Issues were not corrected.

Cons: SEE ABOVE RESPONSE.

Pros: They explained full details about term and condition.

Cons: They first provide a smaller car which did not fit all our luggages. After discussion, they gave us exact we booked, which is bigger.

Pros: Value for money

Cons: Car was of a higher mileage, transmission snatchy, especially round town. Change engine oil light came on.

Cons: GPS was in Japanese and when asked was given the reply 'that's just how we got it'. Scratches all over the car and came in a bad condition. We filled the petrol to full, yet they still charged us a petrol filling fee

Pros: The 2nd staff I deal with when I need to change my car to a van was much more helpful.

Cons: Car and van that I was offered were very dusty and dirty within. It looks like very old pieces of vehicle under low maintenance. Child seats I rented were dirty filled with crumbs.

Pros: Generally the service was good. We were happy with the condition of the car. We rented an older version of Toyota Camry and was pleasantly surprised with its handling despite its apparent age.It was what we paid for and more. Good driving experience.

Cons: We waited a very long time at the domestic terminal for pick up, and had to call several times to make sure they would not miss us. No such problem for the drop off and everything was smooth.

Pros: Cheap rate, older model car was fine.

Cons: Shuttle service was not sufficient.

Pros: Promptness

Cons: Engine strength of car provided

Pros: Easy transition from airport to car, helpful staff...

Pros: nice staff, quickly checked in at the rental place

Cons: long waiting time for pickup at the airport

Pros: Booking on line was great price was great car was great service at BRC quick and efficient Thanks again

Cons: Confusion with pickup didn't see free phone at exit door waited an hour to be finally picked up pickup zone Thanks again to flyaway x two drivers for the assistance reaching BRC.

Pros: They were good about replacing the vehicle after a mechanical failure.

Cons: Cars provided were older and relatively poor condition.

Pros: Our replacement car was excellent.

Cons: That the original car was so bad we had to have it replaced

Cons: No follow up on faulty car cigarette lighter car socket. Hence unable to charge mobile phone for GPS. Steering wheel very sensitive and accelerator pedal not sensitive.

Pros: The car technically was sun good condition, and was very economic.

Cons: The only thing that I was missing from the car rental was a phone holder, that I my opinion should be provided.

Pros: Great quality car at the right price

Pros: The car we were provided by Bargin Rental cars was very old and tired . We believe this was because we booked through a third party rather than contacting them directly. Our reason for believing this is because the lady at reception made reference to this on 3 or more occasions, and made it quite obvious that she was not impressed.

Cons: We were had problems with paying the bond because it was from a different credit card to the one the initial booking was made.

Pros: Service was good.

Cons: On arrival you had to pay a bond but didn’t provide a receipt for bond

Pros: Dreadful broke down due to worn out key

Cons: Firstly, No child seats were there in the car, then their representative came with the booster seats which were not suitable for our kids, we had booked child seats ( 9-18kgs)

Pros: Friendly and helpful people at pick up location and return location.

Pros: Very helpfull and pretty quick ,even when we had to change cars ,due to our ones engine light was on

Cons: Service was fine, but the car was very sub standard. I have rented cars from Bargain Rental Cars before but will not be renting again. The key only unlocked the car from very close range, and every time you started the car it gave a message in Japanese which I don’t understand, and the steering was horrible, and it was very awkward to get car to cruise at a steady pace.

Pros: Easy transfer, Great communication

Cons: Everything went to plan, excluding drop off experience at a different site. Overall BRC are fantastic.

Pros: Efficient and Friendly

Cons: Waiting 14 days before your bond is returned. Not able to pay your bond when you book.

Pros: Would definitely recommend to family and friends. Good service and friendly staff. Seamless service, will be going through BCR again when we travel next. Price of car, insurance and bond is great compared to many other companies.

Cons: The headlights on the Corolla we hired could use an upgrade as it was a bit hard to see at night/early morning driving as a safety concern but over all we were super happy with the car and company. Thanks again!

Pros: Very friendly and helpful.

Pros: Price was very reasonable. Picking and dropping off were fast and efficient. Agents were helpful.

Cons: Car interior was very dirty. Car seat was also very dirty, seemed like it had not been cleaned after previous usage.

Pros: Friendly communucators

Cons: Efficent thanks

Pros: Friendly, professional and honest

Pros: Brilliant. Will use again

Pros: Friendly staff

Cons: n/a

Pros: Was a quick easy drop off process

Cons: Werent clear about pick up options, contact number wasnt valid for early pick ups

Pros: Helpful and generous

Cons: Very professional

Pros: Loved my rav 4 rental Customer service was amazing

Pros: Very friendly and made it very easy to get everything sorted

Cons: N/A

Pros: Everything was fairly easy to do.

Cons: The car was a little dirty inside. Straws and coffee cup left from previous users. Right hand sliding door not opening properly making it difficult for others to enter car.

Pros: Great service from the rental agency

Pros: Great service, vechile was old but did the job, would order through them direct next time so I wouldn’t have to deal with discovery.

Pros: Went to drop off at verissimo drive and was told they only accepted after hours drop offs , not happy that I had to drive to a otter location to drop car off

Pros: Vehicle provided as advertised, good communication, easy and fast pick-up and drop-off.

Cons: Miscommunication about were shuttle would pick us up from AKL airport. The e-mail was actually correct, but I missed the detail about having to walk some distance after leaving the airport. While on the phone with Bargain Rental Car agent, he seemed to confirm that I was standing in the correct location immediately outside airport. The agent was patient and courteous, but would have been helpful if he had clearly stated to walk to the pick-up location after exiting airport.

Pros: The staff were friendly and helpful and very efficient . The car was very clean.

Cons: I have no negative things to say

Pros: Great staff picked my family up from the airport, great staff upon picking up the car, and great staff when returning our car and taking us back to the airport! Well done team!

Pros: Good friendly kiwi service

Cons: Nothing really

Cons: Not to use mobile data to navigate NZ and Auckland area, to get home

Pros: Service was great. Both in shuttle and in the rental pickup/drop off.

Cons: They should install car seats. They should have GPS for rent

Pros: The Agent that served us was trying to steam roll us through the process and got agitated when I ask to explain some of the insurance coverage.

Cons: The Agent that served us changed the Car last minute to an older model. Hence why he was not sure after charging us GBS costs. Complicated additional insurance cover not noted in original bookings. GBS in the car was way out dated.

Pros: Personal touch

Cons: Nothing

Pros: Friend fast professional

Pros: Very friendly and helpful.

Cons: Nothing.

Pros: Car was old but useable. Car interior smelled of cigarettes smoke. Could not use sat nav as auxillary power port was not working.

Pros: Representative at pick up was very helpful and even printed out route to our destination.

Cons: Car provided was quite damaged with large dents and scratches and also panels not properly in place. I have never hired a car with this much damage!

Pros: Friendly calm service that was customer-focussed

Cons: The cleaning product used to wipe hard interior surfaces has a nasty smell and is the wrong product to use on surfaces which will be touched.

Pros: Still waiting for bond more than a week

Cons: Car is no remote just manual key

Pros: superb service

Pros: The car was great value for money and didn't miss a beat.

Cons: Only one headlight was working and the tyres were borderline legal.

Pros: Friendly and quick service by staff

Pros: Staff were pleasant.

Cons: A vehicle with 359600 k and dirty.

Pros: Should receive a new car ! Not a junk

Cons: Tye instruction for pick up shuttle we’re not accurate

Pros: The rental agents were really kind and helpfull at pick up and drop off. The car was big enought for 3 luggages

Cons: We weren't able to reach the agency for their pick up shuttle and had to pay a uber. The car was old and bumped. Not sure the exterior was clean

Pros: Friendly

Cons: Disorganised and running a fleet of old cars. Ours broke down, had a cracked screen and poor wiper. We got a replacement which was old but fine. They have not settled my account and owe me a little money.

Pros: Quick return and shuttle service.

Cons: We arrive after midnight and couldn't find the car ,as the car park isn't lit up. Being so we couldn't get photos of the state of the car until we drove to a lit up spot down the road and even then it wasn't till day light that we could get a proper look . The car smelt damp/wet inside The brake pads were rusted up and didn't work that well which was a worry . And the passage door window wouldn't work all the time .

Cons: Unroadworthy car, wrong pick-up directions on paperwork and wrong address for car drop off

Pros: Great service...friendly staff

Cons: Not a complaint but the car was not clean inside.

Pros: Did mention the quirks at pickup

Cons: The location has moved down the street during the week of our rental with no forewarning and just a small sign in the window on return

Pros: verry helpful and friendly

Cons: pickup directions, i spent nearly an hour trying to contact you at auckland internatioal.

Cons: Oude wagens met minimum opties. Eerste wagen zelfs in slechte staat, zodat we die hebben moeten inruilen voor een andere. Daardoor een halve dag vakantie kwijtgespeeld.

Pros: Staff were professional and kind. Meeting Rolf was a bonus. Wonderful interesting man.

Cons: Car was'nt the best.

Pros: When the car broke down, I got another car the same day

Cons: Nothing

Pros: An old car, but perfectly good and much more cost effective than a brand new car.

Pros: Service was quick and user friendly

Cons: Car was very old & didn’t have Bluetooth, GPS facilities Which has made driving condition very tough.

Pros: The staff in general are fast, informative and overall very friendly!! (Seems to be a theme in New Zealand!) The car was more then what we expected and little Tiilda was a great companion for our trip around the north island!

Cons: Nothing to complain about for the price we paid!

Pros: The car smelt terrible. We need to buy air freshener to help with the stench. Stains on the seats were very off putting. At times felt unsafe in the car due to lack of suspension.

Pros: Not much good news to provide. From beginning to end our experience was a nightmare. We ended up with a rent a wreck and treated poorly. we would have started over with another company, had we not been forced to pay the entire rental amount prior to arrival.

Cons: We were given outdated pick up instructions. We had to borrow a phone to figure out we were told the wrong place to get our ride. When we finally found the right place, the company supposedly hired to pick us up was no longer contracted to do so. We were told Bargain would pick us up themselves. It took multiple calls and 2 hours in the cold wind and rain to finally get picked up. The young driver was very apologetic, but upon finally arriving at the car agency, we were treated as though we had

Pros: Great friendly staff

Pros: Quick and efficient collection

Cons: Car was quite battered on the outside

Pros: Price was good.

Cons: Inaccurate information meant a lot of unnecessary waiting for transfer from airport. The car manual and software was entirely in Japanese. Had to keep reattaching part of the front bumper.

Pros: Service great

Cons: Nothing. Car condition was fairly represented by the company representatives and booking process expectation

Pros: We wanted a cheaper car and that's what we got. It was rough around the edges and I never really felt confident about it but it did actually prove to be reliable.

Pros: Easy dealing with the agent and they were friendly.

Cons: The condition and care for the car was very poor. See below list of defects.

Pros: Airport pickup as transfers can add up quickly

Cons: No pressure at check-in to buy unwanted services

Pros: Great service

Cons: N/A

Pros: Efficient pickup from airport and drop off.

Pros: Everything ,very helpful from start to finish

Cons: Nothing to dislike.would highly recommend

Pros: Timely and friendly staff.

Cons: Providing no assistance with carseat. I understand they don't want the liability but carseat should have manual if your not going to assist. Spent 30mins figuring it out and baby was already beyond tired after a 36hr flight.

Pros: Friendly and helpful staff.

Cons: N/a

Pros: Very low cost. The cars were not new or low milage but for the price that was to be expected. They were apologetic when the first car broke down and gave us an upgrade to a Toyota Prius.

Cons: They said the fee paid to the AA to attend the breakdown would be refunded. Requests for the refund have been ignored.

Pros: Nice little neat car

Cons: Ordered gps system couldn’t find it when I picked it up later found it on the floor then it stopped working 20 days into trip.Also did not like the long walk to the pick up station was given wrong pick up point

Cons: being told that the cars registration was being update/ renewed and this wasn't done - very poor and annoying

Pros: The staff were friendly.

Cons: The car was unroadworthy and old with over 240,000 kms on the dial. The replacement was slightly better.

Cons: The front passengers side mirror was a wee bit loose and moved out of position, which was frustrating and being a Japanese import car the navigation/entertainment system was in Japanese which was distracting whilst driving.

Pros: Was older model, but reliable

Cons: Lighter did not work so could not charge phones while travelling. Missed alot of good memories 😪 😔

Pros: All very good especially the cost.

Cons: Finding the new registration ticket was not in the car

Pros: The continued Mai's bringing me up to date with anything new.

Cons: The pickup at Auckland airport. We went to the wrong area and the transit lady picked up the wrong people. We were there waiting for 1.5 hours in the cold.

Pros: The staff were efficient and friendly and accommodating when we need to change the drop-off location at the end of our rental period.

Cons: It was a walk and a long wait to be picked up at the Airport and then taken to the rental hire location but as the price of the car was substantially cheaper we were happy to trade time for a cheaper car.

Pros: FLYAWAY were amazing

Cons: The car didn't sound like it would make it for the whole week :/

Pros: It was easy, despite some problems on our end, great staff

Cons: Having to ring when we arrived as it was hard to get a sim card

Pros: Not very good, staff just wanted to go home and rushed us out as fast as possible

Cons: Nothing

Pros: Staff were very helpful, the car was good and went well, we new it was a budget rental and knew the car would be a little oldish.

Cons: Nothing.

Pros: Friendly staff, airport pickup and drop-off, excellent value for money

Pros: The staff were really helpful and friendly

Cons: The condition of the car

Pros: Make sure that all the oild and water is check

Pros: after hour service was reat

Cons: after hours service

Pros: We were stranded in middle of nowwhere for 5 hours with 2 kids due to car breakdown and organised returned to hotel at our cost, no supports by BRC however after sever phone calls they sent replacement vehicle 16hrs after, terrible customer service, they charge for replacement vehicle even I paid in full,

Cons: I would like to thnx to miss J for the support

Pros: Very friendly and easy.

Pros: Easy and fast service great staff.

Pros: Affordable and reliable. Though their car collection & drop-off are located at the outskirts of Auckland Airport.

Pros: Cheap, but that's a 2 way stretch.

Cons: Service was finel

Pros: See comments above

Cons: Lots of people like to listen to music while driving so would be great if that were part of vehicle description eg CD player but no USB, Bluetooth available etc

Pros: I liked al the listed features

Cons: There's nothing I didn't like

Pros: Old and battered car, but cheap

Pros: The customer service was great, better at check out.

Cons: I didn't like that the car did.not have a good battery charging for cell phones.

Pros: Not good at all

Cons: I told them I waited more then 2 hours for them to pick me up but all they said they are too busy and no apology or compensate for their lack of services instead they make me pay $2500 if any accidents happen to the car

Cons: The first car we were offered was basically undriveable and was falling apart. The second was all in Japanese so had no way to navigate the dashboard.

Cons: There was a lot of cosmetic damage to this vehicle, including the bumpers being riveted on, and not 100% secured at that. Part of the back bumper was not actually flush where riveted and was sticking out slightly. If that was the only issue, oh well. But with speedometer and gas gague issues as well as brake issues, this car did not feel safe. I didn't bother saying anything as the speedometer issue was ignore by staff when brought up, they didn't seem to care it wasn't working.

Pros: Nothing

Cons: Major confusion at the pick up at the Akl Airport. The information provided was wrong and the transfer vehicle was not the correct one so had to wait 2 hours to finally get a ride to the Flyway depot and then there was no vehicle there to pick up. Staff then had to arrange for another shuttle to come and pick us up and then deliver us to where we should have been to start with. Poor communications and when we tried to call ask where were they the message bank is full and you cant leave a message

Pros: Shuttle service to the airport and local hotels is a great feature, and makes it easy to get under way

Cons: All ok!

Pros: Emails were very helpful.

Cons: The hire company used & in particular the after hours hire company used. Definitely only there to take your money & get you to sign the documents.

Pros: Insurance & insurance excess too expensive

Cons: Not enough staff to deal with multiple people arriving at once

Pros: Pick up and drop off were great. The price was very good.

Cons: Nothing

Pros: When I arrived from Brisbane, I fell very sick and tested for Covid. I was all confused due to how sick I was. The car rental place helped me get to the right place and chased me about really as I was giving wrong places. They were so good and understanding. I will definitely be using them again and telling family to do the same. Thank you so much for great care while IV been locked up in NZ

Cons: Nothing it has been a great service and helpful people

Pros: The drop off was far easier than the pick up

Cons: Too many sub contractors and confusing pickup experience. Was waiting at the airport for an hour and a half, took a long time to speak to someone at bargain cars, had to find our own way to the pick up destination which was not where the car was being kept

Cons: The communication for picking up the car was terrible, we waited 45 minutes at the airport waiting to be collected and had to follow up twice. The GPS did no work, the radio wasn’t English so didn’t know how to find anything on it.

Pros: Collected at the airport - didn't have to wait long.

Cons: There were 2 customers before me and i waited for over 30 minutes. The lady who served me was very helpful, but was supervising a person learning the computer systems.

Pros: Handy location, the pick up driver was friendly, but drop off driver was not.

Cons: We did not have call roaming so had to get a relative on Whatsapp to call the company for the shuttle. The car was an old Japanese import and all of the dashboard was in Japanese so it was tricky to work the AC etc.

Pros: See above. Very good

Cons: Online booking system slightly confusing due to two providers and insurance confusing but eventually explained satisfactorily by staff

Pros: rang when we cleared customs did not have to wait long to be picked up , car was ready and easy drop off process.

Cons: we had a 6 seater for 4 adults and 2 kids , back seats, seatbelts and child seats had mould on them , as we had an astmatic child with us we had to buy cleaning products to clean the mould off just a minor problem to a great trip .

Pros: The driver who took us back to the airport was really nice and friendly.

Cons: The whole "we don't care attitude". When I called about the engine light coming on, they told me just to keep driving it. I told them I was concerned it would break down on way to the airport, she just said ring the road side assist or ignore it. Very unprofessional.

Pros: The only thing we didn’t realise is we had to call to get the shuttle to pick us up but that was my fault for not reading info properly

Cons: Every thing was super easy

Pros: Superb for the price

Pros: Good value and great service

Cons: Car was higher mileage but the daily rate reflected that

Pros: nothing

Cons: a rubbish car rental company and should not be in the business.

Pros: They were down to earth. They were able to supply my car early as I had altered the date I flew into NZ but had forgotten to change the date I'd booked the rental car from. Thankfully the car was ready, so I could take it a day earlier.

Cons: The key was broken and had no remote locking device on it. The tag was cello taped to what remained of the key and this snapped on the first day I rented the car. It looked pretty tacky.

Pros: The car was value for money, the car condition was as expected for the price. It went well, no issues. The staff service on Sunday morning and at drop off was good.

Cons: Arrived late on Saturday night and was not able to make contact with a bargain rental representative. Picked the car up Sunday morning.

Cons: I was left stranded at Auckland International Airport after waiting for over 3 hours. I made over 30 calls for a shuttle to collect me and I finally got through to the call centre only to be told my booking had been cancelled. I had to find alternative accommodation and then return the next day to try and collect a car. I have been charged the full rental price for a 12 day hire which is very unfair given the error wasn’t my fault. I have emails to confirm that the booking wasn’t cancelled.

Pros: Nothing

Cons: The customer service was poor due to not enough staff on and the vehicle was disgusting!

Pros: Professional, efficient staff. Drop off shuttle service great, everyone was helpful and friendly.

Cons: n/a

Pros: Bargain rentals were really helpful especially after my plane arrived hours late they were still waiting to pick me up after I contacted them

Pros: Transport to offside and back to airport

Pros: The staff at Hireace were top class. Helpful and understanding in every way. I’ll definitely recommend them to others.

Pros: I was delighted with the high standard of customer service in every aspect of hiring my rental car from Bargain Rental Cars. My little Hyundai Getz performed well, was a pleasure to drive and did everything I wanted it to, without breaking the bank.

Cons: I cannot think of anything that I was not happy about! The staff are amazing!

Pros: They provided a phone holder and adapter to charge my phone upon request which was great

Cons: That phone holders don’t come with the rentals given phones need to be held up and hands free by law.

Pros: Good price

Cons: Had problems with the car. Took too long in my opinion before I could get back on the road. They first had a proposal to pick us up with a truck and then drive for 6 hours to the next town. Then we would have been stuck for one full day. After much insistence we got another rental car. After all, we were already in a big city.

Pros: Friendly, helpful and efficient.

Cons: Nothing. Always been competitive pricing and easy to pick up and drop off.

Pros: Car had 170,000 ks. Lots of little dents and scratches but did over 1400 ks without issue

Cons: Pick up and drop off good

Pros: Their team. From the shuttle driver to the customer service agent. I was real impressed because they made me feel special.

Cons: Not anything really.

Pros: The drop off.

Cons: Nothing