Bargain Rental Cars at Auckland Airport

Pros: Service was great. Both in shuttle and in the rental pickup/drop off.

Cons: They should install car seats. They should have GPS for rent

Pros: The Agent that served us was trying to steam roll us through the process and got agitated when I ask to explain some of the insurance coverage.

Cons: The Agent that served us changed the Car last minute to an older model. Hence why he was not sure after charging us GBS costs. Complicated additional insurance cover not noted in original bookings. GBS in the car was way out dated.

Pros: Personal touch

Cons: Nothing

Pros: Friend fast professional

Pros: Very friendly and helpful.

Cons: Nothing.

Pros: Car was old but useable. Car interior smelled of cigarettes smoke. Could not use sat nav as auxillary power port was not working.

Pros: Representative at pick up was very helpful and even printed out route to our destination.

Cons: Car provided was quite damaged with large dents and scratches and also panels not properly in place. I have never hired a car with this much damage!

Pros: Friendly calm service that was customer-focussed

Cons: The cleaning product used to wipe hard interior surfaces has a nasty smell and is the wrong product to use on surfaces which will be touched.

Pros: Still waiting for bond more than a week

Cons: Car is no remote just manual key

Pros: superb service

Pros: The car was great value for money and didn't miss a beat.

Cons: Only one headlight was working and the tyres were borderline legal.

Pros: Friendly and quick service by staff

Pros: Staff were pleasant.

Cons: A vehicle with 359600 k and dirty.

Pros: Should receive a new car ! Not a junk

Cons: Tye instruction for pick up shuttle we’re not accurate

Pros: The rental agents were really kind and helpfull at pick up and drop off. The car was big enought for 3 luggages

Cons: We weren't able to reach the agency for their pick up shuttle and had to pay a uber. The car was old and bumped. Not sure the exterior was clean

Pros: Friendly

Cons: Disorganised and running a fleet of old cars. Ours broke down, had a cracked screen and poor wiper. We got a replacement which was old but fine. They have not settled my account and owe me a little money.

Pros: Quick return and shuttle service.

Cons: We arrive after midnight and couldn't find the car ,as the car park isn't lit up. Being so we couldn't get photos of the state of the car until we drove to a lit up spot down the road and even then it wasn't till day light that we could get a proper look . The car smelt damp/wet inside The brake pads were rusted up and didn't work that well which was a worry . And the passage door window wouldn't work all the time .

Cons: Unroadworthy car, wrong pick-up directions on paperwork and wrong address for car drop off

Pros: Great service...friendly staff

Cons: Not a complaint but the car was not clean inside.

Pros: Did mention the quirks at pickup

Cons: The location has moved down the street during the week of our rental with no forewarning and just a small sign in the window on return

Pros: verry helpful and friendly

Cons: pickup directions, i spent nearly an hour trying to contact you at auckland internatioal.

Cons: Oude wagens met minimum opties. Eerste wagen zelfs in slechte staat, zodat we die hebben moeten inruilen voor een andere. Daardoor een halve dag vakantie kwijtgespeeld.

Pros: Staff were professional and kind. Meeting Rolf was a bonus. Wonderful interesting man.

Cons: Car was'nt the best.

Pros: When the car broke down, I got another car the same day

Cons: Nothing

Pros: An old car, but perfectly good and much more cost effective than a brand new car.

Pros: Service was quick and user friendly

Cons: Car was very old & didn’t have Bluetooth, GPS facilities Which has made driving condition very tough.

Pros: The staff in general are fast, informative and overall very friendly!! (Seems to be a theme in New Zealand!) The car was more then what we expected and little Tiilda was a great companion for our trip around the north island!

Cons: Nothing to complain about for the price we paid!

Pros: The car smelt terrible. We need to buy air freshener to help with the stench. Stains on the seats were very off putting. At times felt unsafe in the car due to lack of suspension.

Pros: Not much good news to provide. From beginning to end our experience was a nightmare. We ended up with a rent a wreck and treated poorly. we would have started over with another company, had we not been forced to pay the entire rental amount prior to arrival.

Cons: We were given outdated pick up instructions. We had to borrow a phone to figure out we were told the wrong place to get our ride. When we finally found the right place, the company supposedly hired to pick us up was no longer contracted to do so. We were told Bargain would pick us up themselves. It took multiple calls and 2 hours in the cold wind and rain to finally get picked up. The young driver was very apologetic, but upon finally arriving at the car agency, we were treated as though we had

Pros: Great friendly staff

Pros: Quick and efficient collection

Cons: Car was quite battered on the outside

Pros: Price was good.

Cons: Inaccurate information meant a lot of unnecessary waiting for transfer from airport. The car manual and software was entirely in Japanese. Had to keep reattaching part of the front bumper.

Pros: Service great

Cons: Nothing. Car condition was fairly represented by the company representatives and booking process expectation

Pros: We wanted a cheaper car and that's what we got. It was rough around the edges and I never really felt confident about it but it did actually prove to be reliable.

Pros: Easy dealing with the agent and they were friendly.

Cons: The condition and care for the car was very poor. See below list of defects.

Pros: Airport pickup as transfers can add up quickly

Cons: No pressure at check-in to buy unwanted services

Pros: Great service

Cons: N/A

Pros: Efficient pickup from airport and drop off.

Pros: Everything ,very helpful from start to finish

Cons: Nothing to dislike.would highly recommend

Pros: Timely and friendly staff.

Cons: Providing no assistance with carseat. I understand they don't want the liability but carseat should have manual if your not going to assist. Spent 30mins figuring it out and baby was already beyond tired after a 36hr flight.

Pros: Friendly and helpful staff.

Cons: N/a

Pros: Very low cost. The cars were not new or low milage but for the price that was to be expected. They were apologetic when the first car broke down and gave us an upgrade to a Toyota Prius.

Cons: They said the fee paid to the AA to attend the breakdown would be refunded. Requests for the refund have been ignored.

Pros: Nice little neat car

Cons: Ordered gps system couldn’t find it when I picked it up later found it on the floor then it stopped working 20 days into trip.Also did not like the long walk to the pick up station was given wrong pick up point

Cons: being told that the cars registration was being update/ renewed and this wasn't done - very poor and annoying

Pros: The staff were friendly.

Cons: The car was unroadworthy and old with over 240,000 kms on the dial. The replacement was slightly better.

Cons: The front passengers side mirror was a wee bit loose and moved out of position, which was frustrating and being a Japanese import car the navigation/entertainment system was in Japanese which was distracting whilst driving.

Pros: Was older model, but reliable

Cons: Lighter did not work so could not charge phones while travelling. Missed alot of good memories 😪 😔

Pros: All very good especially the cost.

Cons: Finding the new registration ticket was not in the car

Pros: The continued Mai's bringing me up to date with anything new.

Cons: The pickup at Auckland airport. We went to the wrong area and the transit lady picked up the wrong people. We were there waiting for 1.5 hours in the cold.

Pros: The staff were efficient and friendly and accommodating when we need to change the drop-off location at the end of our rental period.

Cons: It was a walk and a long wait to be picked up at the Airport and then taken to the rental hire location but as the price of the car was substantially cheaper we were happy to trade time for a cheaper car.

Pros: FLYAWAY were amazing

Cons: The car didn't sound like it would make it for the whole week :/

Pros: It was easy, despite some problems on our end, great staff

Cons: Having to ring when we arrived as it was hard to get a sim card

Pros: Not very good, staff just wanted to go home and rushed us out as fast as possible

Cons: Nothing

Pros: Staff were very helpful, the car was good and went well, we new it was a budget rental and knew the car would be a little oldish.

Cons: Nothing.

Pros: Friendly staff, airport pickup and drop-off, excellent value for money

Pros: The staff were really helpful and friendly

Cons: The condition of the car

Pros: Make sure that all the oild and water is check

Pros: after hour service was reat

Cons: after hours service

Pros: We were stranded in middle of nowwhere for 5 hours with 2 kids due to car breakdown and organised returned to hotel at our cost, no supports by BRC however after sever phone calls they sent replacement vehicle 16hrs after, terrible customer service, they charge for replacement vehicle even I paid in full,

Cons: I would like to thnx to miss J for the support

Pros: Very friendly and easy.

Pros: Easy and fast service great staff.

Pros: Affordable and reliable. Though their car collection & drop-off are located at the outskirts of Auckland Airport.

Pros: Cheap, but that's a 2 way stretch.

Cons: Service was finel

Pros: See comments above

Cons: Lots of people like to listen to music while driving so would be great if that were part of vehicle description eg CD player but no USB, Bluetooth available etc

Pros: I liked al the listed features

Cons: There's nothing I didn't like

Pros: Old and battered car, but cheap

Pros: The customer service was great, better at check out.

Cons: I didn't like that the car did.not have a good battery charging for cell phones.

Pros: Not good at all

Cons: I told them I waited more then 2 hours for them to pick me up but all they said they are too busy and no apology or compensate for their lack of services instead they make me pay $2500 if any accidents happen to the car

Cons: The first car we were offered was basically undriveable and was falling apart. The second was all in Japanese so had no way to navigate the dashboard.

Cons: There was a lot of cosmetic damage to this vehicle, including the bumpers being riveted on, and not 100% secured at that. Part of the back bumper was not actually flush where riveted and was sticking out slightly. If that was the only issue, oh well. But with speedometer and gas gague issues as well as brake issues, this car did not feel safe. I didn't bother saying anything as the speedometer issue was ignore by staff when brought up, they didn't seem to care it wasn't working.

Pros: Nothing

Cons: Major confusion at the pick up at the Akl Airport. The information provided was wrong and the transfer vehicle was not the correct one so had to wait 2 hours to finally get a ride to the Flyway depot and then there was no vehicle there to pick up. Staff then had to arrange for another shuttle to come and pick us up and then deliver us to where we should have been to start with. Poor communications and when we tried to call ask where were they the message bank is full and you cant leave a message

Pros: Shuttle service to the airport and local hotels is a great feature, and makes it easy to get under way

Cons: All ok!

Pros: Emails were very helpful.

Cons: The hire company used & in particular the after hours hire company used. Definitely only there to take your money & get you to sign the documents.

Pros: Insurance & insurance excess too expensive

Cons: Not enough staff to deal with multiple people arriving at once

Pros: Pick up and drop off were great. The price was very good.

Cons: Nothing

Pros: When I arrived from Brisbane, I fell very sick and tested for Covid. I was all confused due to how sick I was. The car rental place helped me get to the right place and chased me about really as I was giving wrong places. They were so good and understanding. I will definitely be using them again and telling family to do the same. Thank you so much for great care while IV been locked up in NZ

Cons: Nothing it has been a great service and helpful people

Pros: The drop off was far easier than the pick up

Cons: Too many sub contractors and confusing pickup experience. Was waiting at the airport for an hour and a half, took a long time to speak to someone at bargain cars, had to find our own way to the pick up destination which was not where the car was being kept

Cons: The communication for picking up the car was terrible, we waited 45 minutes at the airport waiting to be collected and had to follow up twice. The GPS did no work, the radio wasn’t English so didn’t know how to find anything on it.

Pros: Collected at the airport - didn't have to wait long.

Cons: There were 2 customers before me and i waited for over 30 minutes. The lady who served me was very helpful, but was supervising a person learning the computer systems.

Pros: Handy location, the pick up driver was friendly, but drop off driver was not.

Cons: We did not have call roaming so had to get a relative on Whatsapp to call the company for the shuttle. The car was an old Japanese import and all of the dashboard was in Japanese so it was tricky to work the AC etc.

Pros: See above. Very good

Cons: Online booking system slightly confusing due to two providers and insurance confusing but eventually explained satisfactorily by staff

Pros: rang when we cleared customs did not have to wait long to be picked up , car was ready and easy drop off process.

Cons: we had a 6 seater for 4 adults and 2 kids , back seats, seatbelts and child seats had mould on them , as we had an astmatic child with us we had to buy cleaning products to clean the mould off just a minor problem to a great trip .

Pros: The driver who took us back to the airport was really nice and friendly.

Cons: The whole "we don't care attitude". When I called about the engine light coming on, they told me just to keep driving it. I told them I was concerned it would break down on way to the airport, she just said ring the road side assist or ignore it. Very unprofessional.

Pros: The only thing we didn’t realise is we had to call to get the shuttle to pick us up but that was my fault for not reading info properly

Cons: Every thing was super easy

Pros: Superb for the price

Pros: Good value and great service

Cons: Car was higher mileage but the daily rate reflected that

Pros: nothing

Cons: a rubbish car rental company and should not be in the business.

Pros: They were down to earth. They were able to supply my car early as I had altered the date I flew into NZ but had forgotten to change the date I'd booked the rental car from. Thankfully the car was ready, so I could take it a day earlier.

Cons: The key was broken and had no remote locking device on it. The tag was cello taped to what remained of the key and this snapped on the first day I rented the car. It looked pretty tacky.

Pros: The car was value for money, the car condition was as expected for the price. It went well, no issues. The staff service on Sunday morning and at drop off was good.

Cons: Arrived late on Saturday night and was not able to make contact with a bargain rental representative. Picked the car up Sunday morning.

Cons: I was left stranded at Auckland International Airport after waiting for over 3 hours. I made over 30 calls for a shuttle to collect me and I finally got through to the call centre only to be told my booking had been cancelled. I had to find alternative accommodation and then return the next day to try and collect a car. I have been charged the full rental price for a 12 day hire which is very unfair given the error wasn’t my fault. I have emails to confirm that the booking wasn’t cancelled.

Pros: Nothing

Cons: The customer service was poor due to not enough staff on and the vehicle was disgusting!

Pros: Professional, efficient staff. Drop off shuttle service great, everyone was helpful and friendly.

Cons: n/a

Pros: Bargain rentals were really helpful especially after my plane arrived hours late they were still waiting to pick me up after I contacted them

Pros: Transport to offside and back to airport

Pros: The staff at Hireace were top class. Helpful and understanding in every way. I’ll definitely recommend them to others.

Pros: I was delighted with the high standard of customer service in every aspect of hiring my rental car from Bargain Rental Cars. My little Hyundai Getz performed well, was a pleasure to drive and did everything I wanted it to, without breaking the bank.

Cons: I cannot think of anything that I was not happy about! The staff are amazing!

Pros: They provided a phone holder and adapter to charge my phone upon request which was great

Cons: That phone holders don’t come with the rentals given phones need to be held up and hands free by law.

Pros: Good price

Cons: Had problems with the car. Took too long in my opinion before I could get back on the road. They first had a proposal to pick us up with a truck and then drive for 6 hours to the next town. Then we would have been stuck for one full day. After much insistence we got another rental car. After all, we were already in a big city.

Pros: Friendly, helpful and efficient.

Cons: Nothing. Always been competitive pricing and easy to pick up and drop off.

Pros: Car had 170,000 ks. Lots of little dents and scratches but did over 1400 ks without issue

Cons: Pick up and drop off good

Pros: Their team. From the shuttle driver to the customer service agent. I was real impressed because they made me feel special.

Cons: Not anything really.

Pros: The drop off.

Cons: Nothing

Cons: Some drivers were really friendly, others a bit grumpy.

Pros: Quick and Easy

Pros: Price was very competitive.

Cons: First car had no radio and the wipers were dodgy. Swapped it for second car which had a cracked and scratched front screen so couldn't see the speedo properly.

Pros: I liked how the pick up and drop off was very fast, service was amazing and friendly. Also the car recieved got me from A to B & very efficient on fuel big ticks on these

Cons: The only thing to be honest was the car provided was beaten up prior before recieved some mechanical issues for example break pads scratchy, driving belt rattled,hub cap loose E.T.C

Cons: We ordered a touring car but got a car similar when I could’ve ordered a normal car and got the same one wasn’t happy with the service provided by bargain rental cars

Pros: price

Cons: The unexpected excess on the insurance - after I had booked and already paid insurance through webjet.

Pros: Friendly people.

Cons: The standard of the rental car was poor.

Pros: Aircon and radio not working

Cons: Cheap rental staff were great

Cons: Was told fuel gauge faulty and tank showing three quarters full and noted on file, however when we filled on return it showed full on gauge so we did not get a full tank to start with. No paperwork issued to us when car dropped off as whisked away in grander vehicle as soon as we arrived (said did not have time for photos to be taken by other staff member who was taking photos of another car).

Pros: Efficiency

Cons: None

Cons: Car radio didn’t work. The engine light came on after the 2nd day driving it. The receptionist took a very long time to get the car sorted for us to take.

Pros: Easy process loved it answered all my questions promptly

Pros: You get what you pay for,cheap rental

Cons: Having to put extra petrol in it

Pros: Ease of pickup and dropoff

Cons: Condition of car was not great. Lots of rattles, couldn't read dash display, no sun visor on passenger side

Pros: Very easy and quick

Pros: They were efficient

Cons: The car we were given should never have been rented out in the condition it was in.

Pros: Pretty rough. Lots of rattles on the open road and a leak from something in the engine that kept the passenger side carpet soaked therefore making the car smell. Also meant nothing could go on the floor. No radio again, twice now the radio was not working.

Cons: Only thing I would complain about is the Flyaway end. After hours is a pain

Pros: Left a satchel on board the shuttle bus, Bargain Rentals were quick to find it and have it ready for collection.

Cons: Some confusion on drop off address.

Pros: Nothing

Cons: I got no service

Pros: Very pleasant and helpful staff and even though we had an evening drop off we were still shuttled to airport for our flight.

Cons: Service was great. But car should have been better checked over so key ignition was not tempermental.

Pros: Nothing was likeable

Cons: Nothing

Pros: Never saw them as had to use the after hours company Flyaway. Only one person serving there, couldn't find the car, when I did it didn't have a full tank of gas and the radio did not work.

Cons: Ray phoned me and apologized for the problems I experienced. He was helpful and genuinely sorry for what happened. Unfortunately I am now trying to sort out who owes me a bond back. Bargain Cars or Discovery Cars

Pros: Yes was great they were very busy when got there but they got threw fast

Cons: Pick up area bit small and having to find the car ourselves and it didn't match the picture we were sent but was a good car value for money

Pros: Friendly service car was reliable and ran well. Car was economical

Pros: it was easy no waiting or hassles

Pros: Friendly service

Cons: Didn’t get the car I asked for, there were empty drink bottles, a bottle of Coke, a magazine , jewellery and an envelope of money ( which I found on the 3rd day). Had issues with the car battery or starter motor.

Pros: The people we dealt with were helpful

Cons: Car was unreliable, felt like there was issues from the moment we started driving it. Then it had catastrophic malfunction and broke down.

Pros: It was az the name says good deal fair price

Cons: Nothing really lol

Pros: They were quick and easy to deal with. The car however, had issues and caused inconvenience

Cons: They were great, however I hadn't realised I was dealing with them through a broker. Insurance issues I thought I had covered, weren't to my satisfaction and cause a great deal of stress for me during my time using the car. I won't do that again.

Cons: The fact even though fully insured we had to still pay $2,500 excess for ANY damage to rental car agency then redeem through discover car not stated during hire process until ar rental agency points this out yo you

Pros: Very friendly, very helpful

Cons: Nothing at sll

Pros: Bargain Rental Cars were excellent, discover cars was not

Pros: Staff were really nice to deal with when we picked up the car and drop off

Cons: We were charged for not filling up the car on return which we did we spoke to someone in call center to get this refunded with a few more calls we finally got our money back but we had to chase for this to happen, also we never got a callback from the manager when we asked for one. Unfortunately with this happening we will not be renting another car from you which is a shame as collecting the car and return of it was really good.

Pros: Easy helpful

Cons: Nothing

Pros: Friendly staff

Cons: Car kept speaking to me I'm Japanese

Cons: was left standing at the airport for 1hr waiting for pick up

Pros: One staff member was competent.

Cons: They tried to change my car without my consent and tried to force me to accept it. Took half an hour fighting with them to get the car I ordered.

Pros: Friendly, helpful

Pros: Quick friendly service

Cons: Nothing

Pros: as above

Cons: car was to old . Could barely read Dashboard info as pastic had faded.

Pros: Reasonable price

Cons: $30 shuttle service, should be able get to depot free

Pros: The happy faces

Cons: Trying to find the place.

Pros: Friendly

Cons: None

Pros: Friendly quick service. Ten mins to take the car away and only five mins to return.

Cons: Absolutely nothing was out of order. Prompt and friendly. Would be a return customer.

Pros: No service. People made it very clear they were just handing over the keys and couldn’t answer any questions. Very poor.

Cons: As above.

Pros: Easy pick up and good value.

Cons: Nothing really.

Pros: Fast and helpful

Cons: Distance from airport

Pros: Tried to accuse me of scratches on the car that were already there when I picked it up. The photo's I took were not taken into account.

Cons: Very poor the girl that served me couldn't understand English let alone speak it.

Pros: Easy and quick service

Cons: All good

Pros: Staff were friendly. All essential information was communicated effectively.

Cons: Confusion about taking of payment. I was asked for me credit card details on 4 separate instances.

Pros: Very efficient

Pros: It was a straightforward transaction. No major issues.

Cons: Expected Suzuki Swift but got Mazda demio which turned out to be more useful to us than the Swift. Car was economical. 471km for half a tank. Pick up customer service ok - attendant was not well and was short and rushed. Drop off customer service ok - attendants weren't interested in talking. I got annoyed at being charged a refuel charge when the tank was *just under* full.

Pros: Quick and easy

Pros: Quick and helpful

Cons: N/A

Pros: Maps ,wasn’t info about meeting please in airport areas.Information -0.

Pros: We had a minor "accident" part way through our hire, involving a "reversing collision" between us and another car. BRC people were quite helpful in the advice they gave as to the procedure we needed to follow after we reported the incident. On the other hand, when we dropped off the car and needed to complete paper work about the incident, the BRC staff that day (a Saturday) were junior staff with very poor English language ability, and not able to answer our questions authoritatively.

Cons: See above comment about poor service on pick-up of car.

Pros: Convenient

Cons: Fast and easy to book.

Pros: Friendly helpful staff

Cons: Having to pay $90, for a call out for a sticky brack pedal switch. Was a mecahnical error not my error.

Pros: We had a really bad experience but the staff did all they could to help us. They changed the car for us and give us a complimentary gps

Cons: Had to change car 3 times in two days. 1st car was 17 year old Japanese import that did not feel safe. Second car again a 25 year old Japanese import that got an engine light after 40k. Third car was about 4 year old mor reliable but had had a number of collisions so was a bit battered.

Pros: Quick, efficient

Cons: No issues at all

Pros: Very friendly, professional and helpful

Cons: Appalling service. I had booked an automatic vehicle, but I went to pick up the car from the secondary company that organises their airport pickups and car handover, they had given me a manual. It was after 10pm, so when I tried calling Bargain rentals, i couldn’t get through. I was given a car another renter had dropped off. It was filthy, but that was the best solution.

Pros: Close to airport and hotel and friendly staff

Pros: Easy, efficient, courteous.

Cons: nothing

Pros: Shuttle driver very informative with advice an directions, desk people very helpful

Cons: Car was very below par, controls not working on multiple things. Dirty plasters left in back of the car.

Pros: Friendly

Cons: Swapping cars, expecting corolla and ended up with Nissan tiida

Pros: Clean and comfortable

Cons: Nothing

Pros: Very friendly staff (pickup spot was an affiliated company)

Cons: First car offered did not match the criteria requested, however this was put right

Pros: Efficient airport shuttle. Open 24/7

Cons: Bargain car rental mixed up contracts & we ended up with another customers car and wrong contract. Had to drive to the main office to get paperwork done even after I did an online check in.

Cons: When I picked up the car , it drove well . But the inside of the front windscreen and rear vision mirror were both dirty

Pros: It was the cheapest option.

Cons: Finding the shuttle, waiting for the shuttle, the car itself.

Pros: It wasn't a new car but it was affordable and reliable and easy pick up and drop off with shuttle service to and from the airport.

Pros: Everything went smoothly.

Pros: The Ease of the "Pick Up" and "Drop Off" Process along with the Friendliness of the Helpfull staff.

Pros: It was affordable.

Cons: The quality of the car I purchased.

Pros: Price was reasonable

Pros: Cheapest car available

Cons: Picked up late at night. Had a hard time contacting the night agent. He gave us the wrong information about what to do with the car when going from the north to the South Island.

Cons: The car was very damaged, peeling paint, rotted rubber seals, broken door handle fixed with sellotape, dents etc. Nothing was provided upon car return to evidence return or checking. Company not on site.

Pros: Ease of pick up and good running car despite appearance of outside - very dented

Cons: Drop off inconvenient at Wellington out of hours

Pros: Friendly staff

Cons: Ease of rental

Pros: Supportive Team

Cons: Nothing at all

Pros: Nothing,,, would recommend avoiding at all cost.

Cons: Staff didn’t seem to care and were just not friendly. Car provided was 13 years old and we had problems starting it most days. Scary experience. When I returned the staff were just not interested.

Pros: The drop off facility and the staff at don’t work for Bargin Car rental

Cons: The pick up period and the time spent waiting and the poor communication

Pros: Everything was as booked. Car was great.

Cons: Quiet a long wait for shuttle bus at both pick up and drop off. But had allowed extra time.

Pros: Convenient hybrid car

Pros: The friendliness of the young man at the drop off point near Wellington airport

Cons: it delivered a 16 year old car for us to drive for 18 days!! The car rattled, its brakes were squeaky, its shock absorbers needed replacing etc. Luckily it did not break down but there was an occasion on the last day when I felt that its brakes were about to die on us. The van used to transport us to the airport was very run down and looked like it was on its last legs as well.

Pros: Good car , good price

Pros: Radio couldn't tune into stations

Pros: The car was 16 yrs old and run well

Cons: The car was not there for pick up. Had to wait over an hour and then it arrived dirty and was over 16 years old.

Pros: Great and easy

Cons: Car was clean and nice to drive

Cons: The car was very old, stank very badly and all the buttons were in Japanese...

Pros: Nothing!! Car wasn’t there when we arrived at depot, car spoke in Japanese, when tried to call no one answered any of the numbers we tried!!

Cons: As above

Pros: prepared to exchange car after noises in the first car.

Cons: rates not clearly stated, car not clean.

Pros: Friendly and Easy to deal with

Pros: no agents on the airport, only pick up point on long term parking. car was old, in bad shape. Staf decline to help when i had road problems.

Cons: no agents on the airport, only pick up point on long term parking. car was old, in bad shape. Staf decline to help when i had road problems.

Pros: Communication by email is fast and clear

Cons: The agent at the pickup and drop off at the airport is not part of the company. The person cannot answer your questions. The documents they ask you to sign for the previous damage on the car is blanc same for the fuel level. The process of investigation for an accident is long.

Pros: Nothing, the pick up was difficult. The customer rep at the pick up was extremely rude and couldn’t care less. I have been overcharged and not credited with my deposit on the vehicles. I have yet to hear back from anyone at Discover/Bargain about this.

Cons: Customer services was rude and dismissive. When returning the vehicle I mentioned that I had not received the credit gains the contract for the deposit made in early Dec. the manger couldn’t have cared less and was not interested in helping me out. His attitude was “it’s not my problem” and did nothing. I have yet to hear back from either company on this issue and emailed customer service on the website and heard nothing back. These companies want nothing but your money and have no integrity.

Pros: what to say

Cons: not to my expectation as other providers

Pros: Dropping off the car, there were no issues.

Cons: I was trying to contact someone from this company for 3 hours before I finally got in touch with someone that could help with my inquiry before picking up my car. A guy from another branch answered at one point and would not give me the number or help out at all. When I booked the car, I had asked for an automatic due to not being able to drive a manual - When I arrived it was a manual car which resulted me in having to wait for 2 hours for them to drop off another car.

Pros: It was such an easy thing to organise

Pros: Hassle free service.

Cons: Nothing really. Wasn’t too keen on air freshener smell.

Pros: Easy, quick, cheap and efficient

Cons: I booked in a Getz and got a Tiida. Not really similar cars lol

Pros: Simple.

Cons: 24h Service, no fuss, friendly, clear communication of pick up and drop off location and procedure.

Pros: Pretty minimal. Was able to pick up and drop off the car. Pick up and drop off agent unknowlegable and unhelpful. The address on the contract was not accurate and there were no signs on the road or I. The car park indicating where to go.

Cons: Agent was Unable to answer questions. This was our first time renting I. New Zealand, even being I. New Zealand or driving in the left side of the road. Pretty poor service!!!!

Cons: I dont think it was BRC but it almost took us an hour to catch a Fly Away shuttle. The 'pick up' point pictured in the email is not the correct pick up point.

Pros: Fast, efficient and polite services Very helpful with changing over our first car which has some issues

Cons: Initial car we rented was an early model Hyundai Getz and couple of days later found one brake light was out and then had problem starting. We had been charged twice for our rental cost, which created a few issues with our spending money but was quickly resolved.

Cons: Couldn’t find a radio station at all. Everything in Chinese! Couldn’t understand anything or follow directions on the Raidio.

Pros: quick

Cons: nothing

Pros: They were quick to take the keys off us

Cons: Very bad service, 45 minutes waiting for pick up. Being taken to a third party company to pick up car, then being told we had insurance but when we rang and checked we didn't. But the worse was the harassing phone calls and attempts to charge our credit card twice for the car rental because third party company didn't do their paperwork. Wouldn't hire through them again

Pros: Very quick and efficient

Cons: Nothing

Cons: Didn’t know which shuttle to catch until I rang to see where it was

Pros: Good customer service

Cons: Slight mishap with payment when extending car rental

Pros: Very efficient

Cons: Collection area could be set up better, Car should have been ready at office, fuel not checked.

Pros: Our ability to include my wife as a driver after she renews her NZ driving licence. I left the headlights on (didn't hear the warning buzzer). A fairly straight forward process of phone re-direction to the AA and NZD90 later and it was fixed.

Cons: According to the AA man, the battery is at 30% health. After raining we noticed dampness in the driver and passenger footwells.

Pros: No...really bullshit and fuck-up company! If you have no estima or similar car, before you change that car to others car, you have to ask the permission/approved from your customer. Not wait until we arrived there, and force us to receive what they have arranged. And tell us : “IT’S ONLY THIS CAR WE CAN PROVIDE FOR YOU, IF YOU WANT YOU TAKE, IF YOU DON’T WANT.....NO MORE CAR FOR YOU”. Anyone can tell me for this car is free or I have no pay money? Why they can talking like that ??

Cons: I’m rent car from your company and get this kind of horrible service, do you think I will recommend renting a car from your company? Yes, I will.... I will share my experience on the social media.

Pros: Nothing, except handing the keys in and walking out within 30 seconds to take airport shuttle.

Cons: No face to face support, no response to e-mails, poor condition of car.

Pros: So cheap and easy to collect. Great service, friendly staff on collection. The car was easy to drive and economical for driving around NZ

Cons: The pick up with the courtesy bus was quick and easy. The car there waiting. No huge queues waiting to pick it up.

Pros: Airport pickup, ease of arranging online and friendly staff

Cons: First time they were able to take us to our motel as we dropped the car back the night before our flight. This time they refused.

Cons: Ordering of extra car seat for child was not installed. Had to be installed at pick up

Pros: Nothing offered to replace vehicle but would have meant our holiday would have been reduced by 2 days to return and collect replacement car. Also wanted to recharge us for the vehicle on our return although had been prepaid

Cons: No representative at location to deal with any problems, could not be contacted by phone number provided

Cons: Getting to the car after getting off a 5 hour flight was not easy. The Flyaways service representative

Cons: Car was barely road worthy. Broken tail light, bad suspension, squealing fan belt, doors creaked and would not close properly, very dirty condition. The tire went flat 2 hours into the trip and there was no working jack in the car to change the tire.

Pros: I was able to speak with a representative easily

Cons: Not a criticism, only an observation. As I uplifted the vehicle at 0100hrs in the morning, and arriving from overseas, information regarding where to go to use a telephone inside the terminal would have been helpful. This is only because it took my global roaming time to activate and I could not call the 0800 numbers. Another driver from another company kindly called the Flyaway driver to advise him of my arrival and he informed me of the telephone once he collected me from arrivals.

Pros: They tried their best to fix their error.

Cons: I was given an old manual car rather than an automatic that I ordered. I had to wait overnight sleeping in the car waiting for the office to open. Horrible experience that should not have happened.

Pros: Nothing, literally the worst experience I've ever had renting a car.

Cons: Pickup was complicated and took an hour. Refused to let me see car to view condition before signing off. Car was in much worse condition thank on form. On dropoff they refused to provide a drop off recipt and then tried to scam me to get a cleaning fee. The whole process was awful, I'll never rent from that company again. Truly disgusting behavior.

Pros: nothing really

Cons: The inside of the car was dirty. The child seat provided was filthy and probably did not meet the safety regulations. the car had more than 140 thousand km, so we were afraid the car was going to die on us at any moment. When picking up the car, the car was not there and it took them an hour to bring it in. They even made me pick up the child seat from the office (20 minutes away) because I sent an email too late (3 days in advance). NOT GOOD AT ALL!

Pros: Pick up from the airport prompt after calling shuttle, pick up car organised and no fuss, drop off very easy.

Cons: Car had a number of scratches but ran perfectly for the 19 days I hired it.

Pros: Quick pick up and drop off.

Cons: No map offered on car delivery. Upon returning car, comments on condition were not taken on board re. loss of power, wheel knock etc.

Pros: Trusting casualness on both sides, you get what you book.

Cons: I have absolutely no negative comments to add.

Pros: I have found the rental process impersonal. No explanation at the start, no damage control, no interested question at drop off, no proof of drop-off.

Cons: The digital administrative procedures are OK.

Pros: Efficient and low cost

Cons: Nothing

Pros: Good value ie cheap

Cons: Car was rent a wreck - but it worked

Cons: The bumper was falling off so it got drilled and then cable tied to the car

Pros: The call handler was very pleasamt and tried hard to resolve pir issues.the rest of the experience was not good

Cons: We ordered a car seat and there was none in the car at pick up. After a 24 hpir journey on a plane this was terrible. The car seat which was eventually provided was not the spec we ordered (ot was a booster not a five point infant seat) and was not fitted in the car. The guy that delivered it said he had no idea how to fit it. We eventually had to drive to Onehunga to get a new one. This was on spec but filthy and the BCR person said it was illegal for her to fit the seat. 3 hours to pick up

Cons: See first comment

Pros: Price. Only saw agents not a BRC representative.

Cons: Car was very old, in poor condition (the radio/cd player didn't work and the battery was old and failed the night after we picked up the car requiring he AA to come out and replace it).

Cons: It was not a great service. We were charged for a GPS system and car seat that we did not even receive and i have had no response from them.

Pros: like the manager who worked out the solution for us.

Cons: staff never pick up call and reply email. when asked they mentioned they might work in behind so no chance to respond. so I had to drive the car from pick up place to their office and ask for replace/upgrade the unsatisfied car. the staff said he tried everything and end up saying 'sorry'. I was fortune the manager came and got it resolved for us.

Pros: Friendly service, easy to deal with.

Cons: Did not supply the vehicle I wanted Nissan Teana You supplied Nissan bluebird You should have contacted me and given me the opportunity to decide instead you made the decision for me Poor decision

Cons: My vehicle had a major mechanical issue during my rental. Bargain rental cars did provide a replacement car however has not reimbursed me for the car tow as promised when the issue occurred. They have also not responded to numerous calls and emails to further discuss this issue. I would absolutely not recommend this service or company to any one else in the future. An absolute nightmare.

Pros: no fuss, no queues

Pros: Really easy process, no hassles.

Cons: High excess ($2500) on the car and therefore need for extra insurance.

Pros: Friendliness & speed of rental agents. Speedy pickup & dropoff. 24hr service.

Cons: No comment

Cons: Car wasn't a good value. Had issues with the key petrol gage and also th guard under the bonnet

Pros: Prompt help during pick up and driving rules

Cons: Deposit amount and drop off service

Pros: Very poor - I complained about the old and poor condition of the car and didn’t receive a reply from Bargain rental cars

Cons: The very old car that was terrible to drive, the seatbelts were faulty, the radio or cd player didnt work and the car was dirty

Pros: Value for money rental. Good customer service from pick up and office staff.