Auckland Airport (AKL), Auckland, New Zealand
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Keddy at Auckland Airport

AUCKLAND AIRPORT
0064092750066
Pick-up instructions
At the international terminal rental car services have been temporarily relocated to the rental car pick up zone. Please exit via door 8 and follow the signs for "Rental Cars", which is a 5–7-minute covered walk. The rental car offices are on the left-hand side of the building. Domestic travellers can find rental car operators on the ground floor of the multi-level car park building, directly opposite the domestic terminal forecourt.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-00:30; 07:30-23:59
Tue:00:00-00:30; 07:30-23:59
Wed:00:00-00:30; 07:30-23:59
Thu:00:00-00:30; 07:30-23:59
Fri:00:00-00:30; 07:30-23:59
Sat:00:00-00:30; 07:30-23:59
Sun:00:00-00:30; 07:30-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
Kia Stonic
March 27, 2023

Pros: Friendly and efficient
Hong Kong
Kia Stonic
March 26, 2023

Pros: Contact ‘Emma’ at Eurocar in Rotorua has excellent service. Very helpful, and ensured my issues were taken care of

Cons: Had a car accident, and the customer helpline and road side assistance wasted 2hours of my time. Did not listen or offer a solution to the situation
Australia
Ford Ranger
March 16, 2023

Pros: Nothing

Cons: We waited for 2 hours at the depot to to collect our car and there was no indication on the voucher that we had to collect it from Europcar. It wasn’t until I called the number that I figured it out as the number was directed to Europcar. There was no representative from Discovercar available and Europcar couldn’t offer any alternative or reason as to why we weren’t being served.
Switzerland
Ford Ranger
March 7, 2023

Pros: Leider wurde nicht informiert, dass Keddy durch Europcar vertreten wurde...Darum musste mehr Zeitaufwand durch suchen und durchfragen investiert werden.

Cons: Mitarbeiterin von Europcar wirkte gestresst und darum eher unfreundlich
United Kingdom
Kia Sportage
March 7, 2023

Pros: Dropping the car off.

Cons: Confusing that Keddy does not exist, the car was provided by Europcar. Wrong advice on phone about which terminal to go to. Wrong to make us get an International licence in English translated for 49 dollars. Wrong to make us wait almost 2 hours for a car. Wrong to provide the wrong size of car. The service at the Europcar Domestic terminal desk was shockingly bad. We were made to wait so long it gave us big problems for the day. The huge gas guzzling vehicle cost us a lot more in fuel. APPALLING
Australia
Ford Ranger
March 4, 2023

Pros: It took 2 hours to even be seen by an agent! We called the night before arriving in terminal to make sure our car was there! It wasn’t there and was given a mid size car even though I paid for a large car (ford Ranger) couldn’t even fit my luggage with my 3 children!

Cons: I was told the Kia sportage was the same as ford Ranger! I was also still charged the same price definitely don’t book with Europe car NZ unless you like waiting hours to see an agent and paying for something that you actually didn’t book worst ever and never again!!
Australia
Nissan X-Trail
January 28, 2023

Pros: Easy pickup and drop off. Free upgrade was a bonus

Cons: N/A
New Zealand
Mitsubishi Outlander
January 23, 2023

Pros: Good pick up service but no one there on drop off?

Cons: Apart from drop off service was awesome
United Kingdom
Nissan X-Trail
January 21, 2023

Cons: I didn’t realise that the booking was with Europcar so it took a while to find the desk
Australia
Kia Stonic
January 3, 2023

Cons: When we finally found a number and spoke to someone on the phone to rebook, there was actually no car there for us to pick up at international airport. We called again and they told us to go to the domestic airport to pick it up. We ran there with all of our luggage (because of the lack of shuttles) to make it in time for the the new pick up time however when we got there, europcar was closed and no car was there.
Australia
Kia Stonic
November 21, 2022

Pros: The staff behind were friendly.

Cons: Arriving at Auckland international air terminal the keddy rep on the phone called the Europecar office at international unaware It Had been closed for a year. This w a s the experience of other travellers there at the same time.
United Kingdom
Suzuki Swift
October 30, 2022

Pros: Excellent vehicle in good condition

Cons: Delay at pick up, car initially offered was not the one we had agreed. Staff at pick up desk were very busy. We were expected to find location of the car in parking lot for ourselves- signage and instructions poor. Likewise better instructions of how to get to parking area for drop off would have been helpful, one way systems and carparks very confusing
United States of America (USA)
Mitsubishi Outlander
October 10, 2022

Pros: One person, Iain, was very helpful. Every other interaction with this agency was absolutely horrible and was the worst part of my holiday.

Cons: Multiple issues experienced. Would never recommend d this agency.
New Zealand
Kia Stonic
September 28, 2022

Pros: Keddy helped me work out how to use the controls on the car
Australia
Suzuki Vitara
May 6, 2022

Pros: When car pick up - had to wait over one hour for someone open and attend to desk at airport, another client also waiting.
New Zealand
Kia Stonic
March 7, 2021

Pros: Let us change drop off from Auckland to Wellington due to covid alert level three being put in place during the use of the car.

Cons: Misleading website about cover and what gets your excess covered. Terrible customer service at Auckland airport. Over the top fuel charge upon drop off. The gage was on the "full" line and we were charged $40 which would do at least 1/4 of the tank!
New Zealand
Ford Ranger
February 19, 2021

Pros: Easy to access. Great friendly staff.
Show more

Auckland Airport (AKL), Auckland, New Zealand

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Loss Damage Waiver (damage deductible: ~€ 2475.00), Third Party Liability (TPL), Airport surcharge, Road tax, Vehicle registration fee, Environmental charge, Free modifications, State Tax.
Rate excludes
An administrative charge of 2.24 % will apply for payments made using the following card(s) MasterCard, Visa, American Express.
An administrative charge of 3.45 % will apply for payments made using the following card(s) Diners.

The following surcharges may apply: Premium Location surcharge.
Driver requirements
Minimum rental age is 21 years.
For certain car groups, minimal rental age is 25 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

ID documents must be hard copies; documents held on mobile devices will not be accepted. In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Cheques, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  00:00 - 00:30, 07:30 - 23:59
Tue:  00:00 - 00:30, 07:30 - 23:59
Wed:  00:00 - 00:30, 07:30 - 23:59
Thu:  00:00 - 00:30, 07:30 - 23:59
Fri:  00:00 - 00:30, 07:30 - 23:59
Sat:  00:00 - 00:30, 07:30 - 23:59
Sun:  00:00 - 00:30, 07:30 - 23:59

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Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
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Working hours
Mon:09:00-16:00
Tue:09:00-16:00
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Tue:06:00-18:00
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Tue:00:00-00:30; 07:30-23:59
Wed:00:00-00:30; 07:30-23:59
Thu:00:00-00:30; 07:30-23:59
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Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
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Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
National
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+64092560849
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Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
Firefly
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Excellent 8.4
092568692
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Working hours
Mon:00:00-02:00; 05:00-23:59
Tue:00:00-02:00; 05:00-23:59
Wed:00:00-02:00; 05:00-23:59
Thu:00:00-02:00; 05:00-23:59
Fri:00:00-02:00; 05:00-23:59
Sat:00:00-02:00; 05:00-23:59
Sun:00:00-02:00; 05:00-23:59
Thrifty
Thrifty
Excellent 8.4
+6492753014
Arrivals Hall Auckland International Airport
Working hours
Mon:00:00-02:30; 05:00-23:59
Tue:00:00-02:30; 05:00-23:59
Wed:00:00-02:30; 05:00-23:59
Thu:00:00-02:30; 05:00-23:59
Fri:00:00-02:30; 05:00-23:59
Sat:00:00-02:30; 05:00-23:59
Sun:00:00-02:30; 05:00-23:59
Autounion
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Excellent 8.3 / 334 reviews
+6499490944 / 080022776468
104 Montgomerie Road, Mangere, Auckland 2022, New Zealand
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Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Surprice
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Excellent 8.3
+6496665113
112 Pavilion Drive
Working hours
Mon:06:00-21:00
Tue:06:00-21:00
Wed:06:00-21:00
Thu:06:00-21:00
Fri:06:00-21:00
Sat:06:00-21:00
Sun:06:00-21:00
USAVE
USAVE
Very good 7.9 / 106 reviews
+6492569430
9 Manu Tapu Dr, Auckland Airport, Auckland 2022
$57 - $59
Working hours
Mon:07:00-17:30
Tue:07:00-17:30
Wed:07:00-17:30
Thu:07:00-17:30
Fri:07:00-17:30
Sat:07:00-17:30
Sun:07:00-17:30
RightCars
RightCars
Very good 7.6 / 68 reviews
+6498879775
8a Aintree Avenue Airport Oaks
Working hours
Mon:06:00-20:00
Tue:06:00-20:00
Wed:06:00-20:00
Thu:06:00-20:00
Fri:06:00-20:00
Sat:07:00-19:00
Sun:07:00-19:00
NUCarrentals
NUCarrentals
Very good 7.4 / 30 reviews
+6493033912 / 0800735825
5 Airpark Dr, Mangere, Auckland 2022
$32 - $215
Working hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-17:00
Sun:09:00-16:00
  1. Car Rental
  2. Car Rental New Zealand
  3. Car Rental Auckland
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  5. Keddy
 
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