Rentalcars247 at Auckland Airport

Pros: Easy efficient service

Pros: Efficient and good price

Pros: HANDY AND CONVINIENCE

Cons: ONLY ONE OFFICE IN THE AIRPORT

Pros: Quick car return Close to the airport

Cons: Not much

Pros: Really good. Simple process and very polite

Pros: Nothing.

Cons: Staff didn’t communicate with eachother. Gave us a faulty car seat and watched us struggle to install for over 45mins before assisting. Charged for an extra day even though my booking confirmation had the date we dropped off car. Still waiting for my refund.

Pros: Easy and efficient and the pre authentication form saves time.

Cons: Scarily efficient.

Pros: The staff are wonderful and helpful.

Cons: I love Discovery and will use them all the time now.

Pros: Helpful staff!

Pros: It is open 24 hours per day.

Cons: prompt pick up from the airport even in the wee hours of the morning arrival.

Pros: Great car from the primary rental company. I took the cheaper discover cars insurance and had to make a claim due to a minor accident. The process worked well to recover my losses paid to the primary rental car company.

Cons: Instructions for pickup of the car on the rental voucher were not really correct, so could be improved a little. The phone numbers were correct so no great issue once a call to the primary rental car company was made.

Pros: All good, as above

Pros: Great service

Pros: I thought they were okay at the begining but their maneuver was really terrible.

Cons: Rentalcars 247 customer service is terrible. They're busy but no staff to handle. The car I got was 2022 model but oneday all of the sudden, the boot opened whenever I press breakpadal. It was such a strange and scary experience. When I explained this, they asked me to call AA, pay first and bring the reciept. But they never payed me back and also AA could do nothing and left in 3mins as the car warranty was left. We drove 4hours back to Rentalcars247 with alarm in fear but they treated me shit.

Pros: Excellent.

Cons: Nothing to complain about.

Pros: Easy pick up and easy drop off the car

Cons: To find pick up place was confuse due to first time in Auckland airport

Pros: Customer service

Cons: Everything was great 👍🏽

Pros: It was a fairly new car but hadn't been cleaned in and out

Cons: Not to bad

Pros: Good car, good price

Pros: They are efficient and friendly and always able to help

Pros: easy and value for money

Pros: Convenient and quick procedure to collect and return the car

Pros: Clean car and quick service

Cons: When I had a flat tire, I could not take assistance immediately. And my full insurance is not theirs. Thus it was very inconvenient.

Pros: Easy in & out

Cons: No signage as to where to park the returning vehicle.

Pros: good condition of the car

Cons: shuttle from airport didn't come ,then taxi had trouble finding the depot, and finally the car hadn't been refueled

Pros: Very efficient an quick

Cons: N/A

Pros: Nothing. Very poor.

Cons: As explained before - poor service, unexpected costs, late shuttle service, smelly car!

Cons: On arrival at AKL the person on the phone was literally unable to describe to me where to wait for pickup or what the pickup van looked like. I would up at Enterprise who were kind enough to drop me off at your depot.

Pros: It was easy they were quick and very accommodating

Pros: Great service and great car. Very happy

Cons: Had to wait while staff fuelled the car Google maps did not recognise the Rentalcars247 address very well

Pros: Friendly and efficient

Pros: Great price and fuss free.

Pros: Seamless.

Cons: Great, no messing around.

Pros: Very friendly staff and efficient.

Cons: Only thing wrong was the price normally I wouldn't pay the amount I did but it appears that the price has gone up everywhere.

Pros: Ease of use

Cons: Nothing

Pros: The service was really good provided by Rentalcars247

Pros: Fuss free

Cons: Nothing

Pros: Insufficient staff on reception

Cons: Not enough staff on reception to answer phones and deal with people in person Poor check out No communication after dripping car off re any issues or not any issues Car itself was fine but the service levels need more staff

Pros: Agents were very friendly at pickup.

Cons: After the rental, we were charged an extra charge with absolutely no communication. It took multiple tries to get a reply from the rental company, RentalCars247, and the price to replace the windshield was exorbitant compared to reasonable prices for materials and labour.

Cons: It would have been better to have a contact on site at the airport. I waited quite a long time for the shuttle and wasn’t sure which shuttle to get- had to ask every driver who arrived whether they were the correct one

Pros: Everything, price car, staff, pick up, drop off - no stress

Pros: Awesome little car to get us around, nice and tidy easy paperwork and processing for pick up and delivery

Cons: The massive walk from airport to pick up spot but this was due to all the construction going on at the airport

Pros: It all went very smoothly and was a very nice car

Cons: I was very satisfied.

Pros: They didn’t collect me from airport. Said I wasn’t on list. Had to argue to get picked up. Not pleasant experience but once sorted I have to say this is an excellent company

Pros: Great!

Cons: Excellent!

Pros: Pick up was fast and drop off

Cons: N/A

Pros: Seem short staffed on arrival, luckily I wasn’t in a hurry.

Pros: Quick and easy pick up and drop off

Pros: The shuttle bus was fast which I only waited for less than 5mins. Thank you for that.

Cons: I had to go through 4 different bank cards to pay for my rental. Not knowing that I had to press credit being that I come from overseas and had no idea. This took me about 40mins which I was so annoyed with and no help from your staff. I had to use my mothers bank card to pay for our rental. (Really, how embarrassing). Would I come back again? cause I will, but please take this into account for those coming through next time. I was not happy with your reception staff on the day. Not helpful!

Pros: Everything and friendliness of staff.

Cons: Nothing.

Pros: EXCELLENT service from staff on pick up abs drop off..

Pros: Once we got to the rental car location, I was in and out of the office with my car in less than 5 minutes. Drop off of the car was even quicker. The car was very new, very clean, and very reliable. The price of the rental was one of the best we found. Overall great experience.

Cons: My only complaint was the difficulty at getting picked up from the airport on the first day. It would be better if they had an easier way of getting to the rental car location. We waited for over 30 minutes for the shuttle to pick us up (after attempting to call the provided phone number and not getting an answer about 5 times). More efficiency on this end would be much appreciated by customers. (I should note that the drop off at the airport was incredibly fast and convenient)

Pros: Friendly and efficient

Cons: All good

Pros: Very fast and efficient. Pick up at the airport is within 10min after call!

Pros: Service provided by Rentalcars247 was excellent.

Cons: Nothing

Pros: Ease of drop off and pick up

Cons: Nothing

Pros: Friendly drivers. Car was good.

Cons: Reception staff were really slow because their main business is the parking. They had lost people's keys so there was a big wait.

Pros: Good price, they checked me in quickly

Cons: It says airport location but couldn’t get thru to the phone number to get guidance to pick up car.

Pros: Close location Car cleanliness

Cons: Miscommunication with booking Received an unroadworthy car

Pros: Easy to deal with.

Pros: Easy pick up and drop off

Cons: Credit card fees, could not debit card back to Australia.

Pros: Early morning pickup

Cons: Final check of the car not done when returned, and no email or communication about condition of car or amount invoiced to credit card following return of car

Pros: I was charged additional $20 for credit card settlement of balance which I have no idea of.

Cons: Other than the long wait for pickup and additional charges,everything was fine.

Pros: service was great

Pros: Easy pickup and drop off. Car was better than I expected. Very Moderna Dan bigger than I was expecting.

Cons: It would be good if there was a free phone to call the shuttle from the airport. Especially for people coming from overseas.

Pros: Easy and fast process

Pros: So easy to collect and drop off.

Cons: There was a tourist leaflet left from a previous driver on the dashboard.

Cons: I lost my phone in Wellington and couldn't remember were the car hire was and I was still charged regards Brian

Pros: Pick up was quick and drop off was seamless

Cons: Staff knowledge of my insurance status

Pros: Relaxed made comfortable

Cons: Nil concerns very happy overall

Pros: Really easy to use with very helpful staff.

Cons: I booked on the weekend and there was no contact there for me to sign. The staff member was very helpful but was not able to complete a contract himself. He did phone around and someone got this completed though.

Pros: Would rent again and will recommend family and friends. Liked the fact that office is open 24/7. Makes it easy when you have very early flights.

Cons: Nothing

Pros: Quick and efficient, priced very well and the cars are new and clean

Cons: Everything was great no complaints

Pros: It was easy to book with

Cons: Nothing really

Pros: Friendly and efficient, and a great price.

Cons: It took a while to get to my car from the airport. I had to wait a while for the shuttle van. But I understand that for the price the service is great value.