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Mint Rentals at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I personally don’t need a brand new vehicle, nor do I need one
Pros: Friendly staff. Got everything that was booked and informed.
Pros: Price, quality of car, friendly and fast service.
Cons: No information at the airport where to find them; also not to return us to our hotel as agreed.
Pros: Friendly, personal service. Quick, efficient, positive experience.
Cons: Nothing - everything was spot-on.
Pros: Very pleasant to talk to
Cons: No after hours service
Pros: Prompt response to questions asked via discover cars. Was really worried that dealing with 2 companies would be a problem but totally satisfied. Well done guys and thank you . Sorting out the change of collection due to flight delays was marvelous thank you
Pros: Overall assistance and shuttle service to and from accommodation
Cons: Nil all good
Pros: they were great!
Pros: The pick up and process to drive away was excellent
Cons: Th return was after 4pm and to another company, who were a bit rude about the car being parked by me, as they told us they had been accused of damaging a car so will not drive them anymore???
Pros: Staff friendly and helpful. Poo o
Pros: It was a good way to find a good deal when in a different city. Helped sort out what was out there. good connections with the rental company prior sorting out the documentation.
Cons: The pickup arrangements for after hours was a bit clunky. People were friendly enough just took more time than I normally find with the pick up system.
Pros: When arrived at Oakland airport had to call few times to get an answer. Map for transport to waiting spot at airport was not clear enough took a long time to find our way
Pros: Good service but had to wait for pickup 30 mins
Pros: Very friendly and helpful staff. Would thoroughly recommend.
Cons: What would be good is to have a car manual for the car. This was the first time I drove a hybrid and some of the instrument controls were totally different. eg having a B on the gear shift and a P switch on the side. Simple instructions would have been better.
Pros: Friendly, efficient
Pros: The car was a 20 year old piece of junk with rusted wipers, cracked plastic dash and rubber door moulding falling off. The GPS was not up to date and it looked like a piece of junk!
Cons: You should be ashamed of renting out that car! I demand a refund!
Pros: When we weren't sure how the pick up/drop off service worked, the team was very flexible and clear. We called when we were ready for pick up and they said they will arrive within 20 mins (felt like 10 minutes!). We also appreciate that the representative did the car check instead of making us check - other car services did this, I assume for liability purposes. However, it makes so much more sense with the professionals checking. The experience overall was very chill and easy!
Cons: 9/10 purely because the car wasn't that new. It worked but things like the bluetooth incompatibility was a minor thing. We purchased a cheap clip-in magnet iphone holder from Bunnings on our own to help. We did forget to bring this home with us, however, take it as a small donation that will benefit the next driver. :) Could be a good consideration for the other vehicles.
Pros: le prix
Cons: Pas de réponse à un mail demandant l'expédition par voie postale d'articles oubliées dans la voiture.
Pros: Friendly service, easy to find and drop off to the airport left minutes after I dropped the car in.
Cons: Nice guy, car a bit older than some from Hertz but a Toyota so very reliable and easy to drive
Pros: very easy to deal with
Cons: The only thing that I was initially not happy with was being told that the Monday I was collecting is usually a slow day and could I pick up earlier than the 12pm booking time - but to be honest I missed the pickup time on the booking and they accommodated me anyway, so it kind of negated the 'not be happy' part :)
Pros: Helpfulness, responsiveness, flexibility and clear instructions of Mint Car Rental
Cons: We had to fit our own car seats x after a long flight with 2 small children. They were not ones we were familiar with. Would be good if seats were fitted and ready to go
Pros: No glitches in the pick up.
Cons: There was no GPS in the car, a real pain. The person who contacted me about the drop off made it sound like there was going to be a problem with the late drop off, after I explained I had pre-paid for a late drop off they sent another email with new instructions, I didn't appreciate the confusion. The windshield was so dirty on the inside I had to stop after the pick up and clean it off at a gas station.
Pros: Friendly and prompt
Pros: Great car . We loved the hybrid fuel efficiency and how it drove
Cons: A little messy having after hours pick up different to drop off
Pros: Very helpful, friendly, polite and generous staff members, especially Anthony.
Cons: They told me they will refund me some money but they didn’t…
Pros: Very accomodating
Pros: Drove a bit tough
Cons: Customer service was great 😊
Pros: Courtesy, ease of collection and drop off, ease of contact and promptness.offer of station wagon for same price when I commented about fitting wheelchair in
Pros: Very flexible as we had to unexpectantly change our pick up
Pros: Good communication
Pros: Friendly, quick and reliable.
Pros: Easy to use service with friendly and helpful staff. Thanks for making our trip to Auckland easy!
Pros: Fast efficient service and cheap
Pros: Friendly and easy to deal with 😊
Pros: The staff were very friendly and helpful.
Cons: The outside of our car was pretty dirty and we had to clean in the next day as we were in NZ for a funeral and were in the procession.
Pros: Friendly people. efficient service. No hassles. No trying to charge extra for imaginary stuff. No significant problems with the car.
Cons: the USB charger did not work. The rear left tyre went soft. We re inflated it at a garage and it was ok for the rest of the trip.
Pros: Lovely guys! Very cheap prices.
Cons: The car had clearly been in an accident on the front bumper and I was told it was the previous customer. It was dirty & beaten up on the outside. Hadn’t been vacuumed inside but the worst part was the front/rear windows were dirty inside. The Nissan Tiida isn’t suitable for mountainous New Zealand roads. It can’t Even overtake Trucks—the 3spd gearbox spends a lot of time on mountains not knowing whether it should be in 2nd or 3rd. To be fair you get what you pay for and they were VERY cheap.
Pros: Really easy to deal with
Pros: Friendly staff, easy to deal with. Shuttle service to and from the Auckland airport.
Cons: It was over an hour to get picked up to collect car but turned out well.
Pros: Pickup and drop off at airport very good. All staff and and drivers we dealt with were very efficient gave us excellent customer service.
Cons: Just had a slight problem with the aircon on our car, however I worked it out that by turning it off for a bit and back on it got us up to Whangarei and back quiet comfortably. We did have hot days up there. So the air- conditioner needs to be attended too.
Pros: Great service and communication
Pros: Very impressed with the car
Cons: Perhaps mention the possibility of after hours charges
Pros: good reps
Cons: not on site could do with slightly better directions on how to get to rental site
Pros: Easy going and calm process. Made my trip even more better especially with 3 little ones. Our lady was amazing and helped a lot and would so highly recommend and rebook with them again
Cons: Nothing to fault
Pros: Polite and efficient service by staff
Cons: Smoker had used car previously and it smelt
Pros: The car was great, working with the company was easy
Cons: Trying to pick up and drop off the car required a lot of maneuvering via shuttle and long walks, and their hours meant we spent a lot of time waiting for them.
Cons: Car was old not fuel efficient like the ad had portrayed
Pros: Friendly, easy to drop off after hours. After ours shuttle pick up was excellent
Pros: Fast service
Cons: Expensive for the fuel
Pros: Yes, very amicable and easy
Pros: Friendly and helpful people
Cons: nothing stuck out to be bad to us
Pros: Help full
Cons: Drop off outside business hours
Pros: Lower price than competitors
Cons: Vehicle was old with many scratches etc. Pickup is offsite but shuttle arrived quickly to collect us from airport.
Pros: Thoroughly professional for a bargain basement price. Looking for the cheapest rental online, the two at the very bottom had very questionable reviews. Mint's reviews were great and they lived up to them.
Cons: It's a significant distance from the airport.
Pros: I don’t have any concerns about the services by the agent. I only have issues with the car itself that I was provided with. During my rental period, the car wasn’t in its best shape and some of the plastic parts underneath the car got loose and made things more worrisome for me. The windows inside the car were dirty/“foggy” and had to be wiped clean. Otherwise the rentalwas good and very affordable.
Pros: friendly and efficient process.
Cons: Service was good, the car was a bit noisy sometimes before warming up, but it did the job at a very good price.
Pros: Courteous if not embarrassed by the car she gave us
Cons: We spent the entire trip worrying if we would be blamed for the state of the car.
Pros: Price and van was very roomy
Cons: Van was not in very good road worthy condition. Internal rear lights were not working 3 x headrests missing Baby seat that we asked for looked like it came from the dump. Filthy. Brakes and rotors burnt out while we were travelling. Lost 6 hours of holiday time while waiting for repair on van in Hastings. Remote for van was playing up. Wouldn’t unlock and when I would manually unlock van the alarm would sometimes go off. So overall wasn’t that great experience with mint car rentals!!
Pros: I would never rent with them again and I’ll make sure friends and family do the same.
Cons: The car was a total piece of junk and I feel like I could of borrow a car that would of been in better shape!
Pros: Easy to drop off
Cons: Closes at 5pm
Pros: 1st car provided, the air conditioner was running on and off, I requested to change another vehicle and the agent make the arrangement promptly.
Cons: Extra charge for early drop off
Pros: Same person picked us up, did paper work, and later received car and took us back to airport. Easy, efficient, stress-free. Process was as simple as possible. Very reasonable charges.
Cons: Hmmm- we had to drive ourselves and buy our own gas...can't think what more Mint could do.
Pros: Mint were fantastic, a good efficient service from all the staff I dealt with. The car was in very good condition and perfect for what I needed.
Cons: Car smelled really smoky
Pros: The person on the phone was friendly.
Cons: Car smelled like mildew and was old and dirty. After-hours pick-up staff were rude and unhelpful.
Pros: Car type and upkeep of the vehicle was good.
Cons: The after hour drop off was not very convenient. Mint Rentals did not provide free after hour shuttle to the airport. The after hours shuttle service folks gave us a receipt of NZ$25 as that is what they charge, but Mint Rentals charged us NZ$30 for the shuttle, which is not very professional.
Cons: Unfortunately all the radio interface was in Japanese so impossible to use when you don't speak or know how to read the language.
Pros: Kind and good operator and staff. The cars are older, but they work and are cheap. The hiring and returning went easily and fast, which was very nice.
Pros: The free shuttle service to and from.
Cons: Shuttle driver bringing me to the office did not help to remove bags from back of shuttle.
Pros: Its efficiency comined to the low cost
Pros: Dropped back to the airport in the same car! So we didn’t need to transfer kids and luggage
Cons: Car smelt sooo bad!!! driving in a urinal!!! And it was an old piece of junk really!! Time to up grade your vehicles mint
Pros: Lovely helpful people
Cons: Airport pickup not very efficient
Pros: The staff was friendly, got me into my rental quickly, provided information about the area.
Cons: The provided car wasn't in great condition. Sometimes the passenger car door would not lock. The key didn't open the trunk. The steering wheel shook violently when braking at speed. The engine made squealing noises. It also for it's size of vehicle didn't get very good gas mileage.
Pros: They were friendly and efficient
Pros: The staff were excellent
Cons: The cars are quite old which I actually didn't mind, but some people might.
Pros: The manager was amazing. I had a driver hit the car during my rental period and Anthony was a calm and reassuring professional in the midst of all that and helpful in the initial stages of working on the insurance claim I needed to make.
Pros: Friendly and good vale
Cons: Trying to find office when returning car. Suggested map be slightly larger so street names easier to read.
Pros: Friendly, helpful and uncomplicated
Pros: Great prices, nice people, easy process
Pros: Got what I wanted
Pros: Friendly chap to assist with the hire. No unnecessary hidden extras, as with the major car hire companies. Basic is best!! No confusion then...
Pros: Super friendly people, fast in and out and shuttle came for us right when we called. We got a great deal on an upgrade to a very new well equipped car. Will definitely rent from them again.
Cons: Everything was great.
Pros: Efficient, helpful, courteous.
Cons: Not so much about the Mint Rental service as such, but for what it's worth I had a 6:30am international departure and needed to drop the car off at 4:30am. Left it outside the gate, keys in the letterbox, no problem; but took ages to get a taxi and it cost $25 (driver said it was the standard local-area fee)