Mint Rentals at Auckland Airport

Cons: The disappointment was the poor communication and rude approach when we informed them about a possible delay. Instead of clearly explaining the $50 late fee and after-hours drop-off instructions, the staff kept calling while we were rushing back. We had no issue paying the fee, but clear instructions beforehand would have avoided unnecessary stress. The 20-minute delay itself wasn't the issue; the way it was handled was.

Pros: Service good

Pros: Very responsive

Cons: Car a bit too old

Pros: Very quick and easy. Customer service replied promptly.

Pros: Opening hours suited my plans well.

Cons: Locating the correct shuttle bus from the airport was not as easy as I expected, but I got there in the end.

Pros: The staff was polite.

Cons: Late pick up and drop off. Old car.

Pros: Quick and helpful

Pros: friendly service

Cons: old model, no GPS, bad facilities pick-up, return and shuttle

Pros: The whole experience was hassle free

Cons: There was nothing, service was excellent

Pros: Didn’t reply to email

Cons: When they answered the phone, just said hello and no idea what the company was. Had to ask specifically if it was the correct number. Also got hung up on when trying to get them to answer a question

Pros: Staff very helpful

Cons: Car was ok.

Pros: Cheap price

Cons: The car was older than expected but it did its job. Lots of scratches on it so made it easier not to stress about it.

Pros: cheap rates

Cons: old fuel hungry car - my case - previa 2010 10+L/100km. car had chips on windscreen. but it was mechanically sound and lasted the nearly 2000km road trip.

Pros: Friendly service

Cons: N/a

Pros: Service was great

Pros: Friendly and straight forward

Cons: Nothing

Pros: Good price,value for money.2nd time we have used this company

Pros: Professional and kind

Cons: We got what we asked for

Pros: Great customer service, very good deal.

Cons: Car a bit older then expected but still was good value.

Pros: Friendly, didn't try to oversell

Pros: The cost was low. When we got to the office it was straightforward. Returning the vehicles was very easy

Cons: They use an AI assistant so despite my having phoned and spoken to a "real person" to confirm that they would be able to transport our group of 12 promptly, we still had to wait and then be ferried in 2 trips. This affected our schedule, though not dramatically. The cars weren't up to much either.

Pros: Great customer service

Cons: Car was unclean and very basic, unable to use aux cord, no screen in car for using phone map, rust on car and was covered in dew at pick up so had to stop to clear so we could drive it.

Cons: They told me I could not use my provisional driver's license while my actual one was being printed. Then turn around and said I could

Pros: Easy to find and friendly, quick service

Cons: Tires were low on thread, vehicle noisy

Pros: very good value for money very good communication prior to pick up date. Very good pick up/drop off time Quick and clear car admin at pick up

Pros: I liked how they there good to talk to friendly very good service pick up and drop off , The car was very good and it was the car I ordered . very happy

Pros: Nothing

Cons: Above reasons

Pros: Friendly and professional. Great service

Pros: Good to deal with

Pros: Cost

Cons: Friendly

Pros: Friendly and helpful

Pros: Great helpful service

Cons: Fast friendly helpful service

Pros: It was great

Pros: The service staff were polite

Cons: Vehicle in poor condition

Pros: Very friendly staff. Good location to airport. Great service.

Cons: N/a

Pros: Efficient and well priced.

Cons: Nothing

Pros: Value for money

Pros: Price. Clean trouble-free car. Speedy drol ofc and shuttle to airport. Friendly and professional staff.

Cons: Delay in collection from airport.

Pros: Price, ease of pick up, polite staff

Cons: Nothing

Pros: I rented a vehicle for a 60-day period and was disappointed with the condition and preparation of the car provided. Although I had reserved a Toyota Aqua, I was instead given a Prius. Normally, a vehicle substitution may be understandable, however the condition of the vehicle raised serious concerns. The tyre tread appeared significantly worn, and I could hear slipping noises even while driving slowly inside the parking building, which made me question the safety of the tyres.

Cons: In addition, I noticed that the engine oil change date displayed on the windscreen was the same day I collected the vehicle. This gave me the impression that the vehicle maintenance may not have been properly planned or completed before handover. Considering this was a long-term rental for 60 days — not a short-term or one-day hire — I expected a much better prepared and maintained vehicle. The interior cleanliness was also below expectations. The cabin was not particularly clean, and the exteri

Pros: Good service. Will definetely rent with Mint for our next trip in NZ.

Pros: Car handled well and had no problems. Drove for a month without issue.

Cons: Agent customer contact was poor. Felt rushed during pick-up, and again on return. On pick-up like they were afraid they would have to stay after 5, and on return because they might have to make a second airport transportation run.

Pros: very quick pick up and drop off service. very good Value for $. Will use again

Pros: Smooth, friendly service. Car was ok, a bit old snd had seen around, but worked perfectly. Friendly personnel.

Cons: I could net get the windscreen clean, tried several times.

Pros: Very clear pickup instructions, friendly phone service and team was very efficient as we completely online check in only took us 2 mins to pickup the car. Really good value for our money. Will Use again.

Cons: Everything was smooth.

Pros: Got a hybrid prius as promised.

Cons: Hated trying to find the shuttle and being stung with a extra $50 because 4.30 was "out of hours"

Pros: Good value for money

Pros: No issues collecting or dropping off

Cons: Collection went out or to hours , it was difficult to contact airport pick up

Cons: Unfortunately the model vehicle did not match what was agreed upon when booking.

Pros: Helpful agent, quick pick up & drop off.

Cons: The car was not in great shape. I don't think I've ever driven a car where the pedal was literally as far down as it could go, trying to get some speed. Otherwise, service was good.

Pros: They provided me with a “Local” looking vehicle, I didn’t want to stand out as a tourist. Pick up and drop off was a breeze. Walking distance from the hotel we stayed at.

Pros: I recently booked a car through Discovery Car Rental with Mint Rental. The car I initially received was similar to what I booked, but the cleanliness was only average. After starting my journey from Auckland, I noticed a transmission issue within a few kilometers. I contacted Mint Rental, and they replaced the Nissan Note with a Toyota Vitz. However, the replacement car was also in average condition. The next day, I found that the rear seat belt was not working, which was quite concerning.

Cons: Nothing

Pros: Staff seemed pleasant.

Cons: Everything went well, no problems

Cons: They did not give me a chance to complain about the nonfunctional GPS. It never worked for us and they blamed it on me. I even paid extra for it!

Pros: Absolutely nothing! Worst experience in my life.

Cons: Everything. Car was 17years old, trashy, stank cigarrettes and mold, front ant back had different tires, no parking sensors, reverse camera not working, customer support absolutely terrible, stinky indians! And also rude!

Pros: I had a flight cancellation due to the petrol crisis and had to drop the car off before 8am. The team kindly opened at 730an so I could hand the car over earlier. Thanks for this arrangement 👊

Cons: Prior to choosing Mint, Discovery.com should highlight in its pre-booking information that there is a third party additional fee applied if the individual drops the car off outside Mint office hours as there is no key drop.

Pros: Excellent customer service from Raj!

Cons: n/a

Pros: I am very happy with Mint rental. They tried their best to help me out. Raj is very helpful who guided me through my entire stay in Auckland. The shuttle driver is also friendly. I would definitely recommend Mint rental and looking forward to rent from them in future. Wish them very best of luck.

Cons: Everything was professionally delivered.

Pros: Nothing was too much, with needing to make adjustments the team did all they could to work with us. No question was too much. Great to see they did pick up from airport hotel as it was close to Mint, saved us taking all the bags back to airport to get pick up. Pick up was really quick

Cons: Nothing

Pros: relatively cheaper car rental price compared to other rental companies, helpful staffs

Pros: Picking up and dropping off was excellent. Their location was easy to find

Cons: The car was a bit dodgey and much older than I thought I had booked

Pros: It was a good renting experience.

Cons: none

Pros: Efficiency

Cons: Friendly

Pros: We did order one of their older cars, but all was fine.

Cons: All good

Pros: The agent went beyond what was required to help me with the phone connection and navigation. In each contact I had with them they were patient, friendly, accommodating and helpful.

Pros: Quick & efficient

Cons: Nothing

Pros: They were quite friendly. The car was old but reasonably priced

Pros: They provided pick up to hotel and back to airport

Cons: Car was pretty old! 2007 and 119,000 miles

Pros: Friendly and efficient pick-up and drop-off

Cons: The car's windscreen was old and made vision blurry

Pros: Everything straightforward.

Cons: Couldn’t plug in phone because adapter was broken.

Pros: Very friendly

Cons: Taxi amost missed the location when I went to pick the car up as its signage is not very prominent.

Pros: Great shuttle service. Reasonable price.

Cons: Cars a big tired

Pros: Friendly, efficient

Pros: Good, fast service and a reliable, albeit old, vehicle.

Cons: Both the sound system and bluetooth in the car were not working properly, and the reversing camera was very wonky.

Pros: Seamless service from shuttle pick up to the airport and easy to pick up car and drop it off. Quick and efficient. Helpful staff.

Pros: Super Friendly

Pros: Smooth handling and easy pick up of car. No issues when giving back the car. Friendly agents at Mint pickup station.

Cons: The car was pretty old, ~194.000 km driven already but functional ok. Except radio did not work due to antenna was missing. I did not use the radio so it wasnt really an issue for me. Mixed up the numbers to call for pickup on the airport. I called a number of discovery cars, not MINT first. Had to learn after 1 hour of waiting at the airport that I called the wrong number. Better transparency about whom to call could be enhanced maybe. Rest was ok.

Pros: Easy pick up and drop off. No fuss. A reasonable price and excess on the basic policy and no hard sell for anything. Such a relief.

Pros: Good service on pickup of vehicle. Great shuttle service.

Pros: Friendly service and great rates.

Pros: Airport shuttles, polite friendly staff, easy to pick up and drop off car

Cons: Car was an older model, but suited our trip

Pros: All excellent.

Pros: Worked as disclosed

Pros: Friendly, helpful and fast.

Cons: Nothing

Pros: Communication before pick up from timely and clear.

Pros: Hybrid, great save on petrol, tow bar, comfortable

Pros: Very helpful and friendly

Cons: The car was quite small but worked great!

Pros: Helpful in checking the car defects before using. Easy process

Cons: It was a but cramped to get the cars out

Pros: They were very efficient in the pick up.

Cons: The drop off service was a little slow especially the wait before the shuttle returned us to the airport!

Pros: Will think twice before using again

Cons: The car was old, out dated and had cobwebs on the side windows which showed it had been sitting in a lot for a long time.

Pros: Extremely friendly and congenial

Cons: nothing

Pros: Value for money

Pros: Extremely informative

Pros: Personal were very friendly and informative.

Cons: None

Pros: Super freundlich und sympathisch - Abholung und Shuttle haben super geklappt

Cons: Das Auto war schon sehr in die Jahre gekommen mit über 100.000km auf dem Tacho. Wenig PS und dadurch manchmal anstrengend zu fahren. Außen wie innen sehr abgenutzt/mit Macken.

Pros: Excellent service, friendly, quick and focused. Many thanks to the mint team for a great value hire.

Cons: Windscreen wipers needed changing.

Pros: Seamless pick up and drop off

Cons: Great company

Pros: Very friendly and helpful with baby seat on pick up.

Cons: Very unfriendly and rude on drop off. Blamed us for marks on car and wanted to take our insurance bond. Luckily we had taken our own photos of all the marks on car.

Pros: Excellent communication and directions from the company, they made everything very easy and clear

Pros: Very friendly

Pros: Necesario facilitar un telefono por datos whatsup para el clente tenga atencion de asistenxia o lo que sea necesario. Algunos desperfectos que nunca aclaran si pueden ser objeto de responsabilidad.

Pros: A nice, clean car & helpful staff. Communication straightforward

Pros: efficient

Cons: vehicle a little old but still reliable

Pros: Agent went out of his way to be prepared for our trip

Cons: Car was terrible! Shocks were bad, radio turned on every time we hit a bump, poor handling and maneuverability, much older model than expected

Pros: Great value. Everything is needed.

Pros: Staff great

Cons: USB was iffy at times

Pros: Very helpful

Pros: car was in good working order for the 3 week trip and the drop off process was very quick with one agent dropping us straight to the airport in the car we returned

Cons: the shuttle from the airport was not as quick as it could have been

Pros: See above. Plus ease of adding driver when required.

Cons: We had to drop the car back 7 days early due to medical emergency and would have appreciated a token refund.

Pros: Friendly and helpful

Cons: Nothing

Pros: Easy, friendly

Cons: N/a

Pros: so friendly and professional

Pros: Super friendly and helpful staff, clean and reliable cheap car. Would highly recommend!

Pros: Reasonably priced

Pros: Fast and friendly.

Pros: Decent affordable cars and we did not wait long for shuttle van

Pros: For the price it was a great service

Cons: For the price you get what you pay for and the car was slightly underpowered and there was a squeak in the rear wheel bearing or transmission but I was fine for that given the price. I'm not complaining.

Pros: Great car

Cons: Nothing

Pros: Mint Rentals were really pleasant to deal with, friendly staff, clean and tidy cars and super value for our money. Highly recommend.

Pros: Mint Rentals staff were very friendly and accomodating. Car was very neat & tidy and well maintained. We enjoyed our rental.

Pros: Proactive and friendly/helpful

Cons: No real issues - car was a little sluggish at times - but did the job!

Pros: It was friendly & hassle free.

Cons: Nothing really

Pros: I enjoyed the cheerfulness of the staff who were engaging and very helpful at pick up and drop off of the vehicle.

Pros: Mint Rentals were great and I can't fault them

Cons: The $350 bond and the $2500 excess, despite being fully insured. That's what happens is you book via Discover. Next time I will go straight to the agent so that Discover don't take their cut for doing nothing.

Pros: Great service, very quick.

Pros: It was relaxes and easy to pick up the car.

Cons: Nothing really. Car was a bit on the older side and no CarPlay with the touch screen but Toyota's are built to last so no real issues.

Pros: Fanatic customer service

Cons: Love mint rental Would not go through discover car as they gave us a totally different price

Pros: If I cancelled and my wife cancelled the booking why did we get a text asking us when we'd be collecting the car?

Cons: Mint has offloaded this booking to a third party who are not helping them.

Pros: Great service , economical car , no complaints all very easy !

Pros: excellent - friendly helpful and pleasant

Cons: Nothng

Pros: Quick and easy

Cons: Nothing

Pros: Quick and helpful

Pros: Everything was organised well . Was very pleased to drive that car, no any issues during the whole time

Pros: Car was very clean and even though it was an older model with high mileage it was a good reliable drive.

Pros: Staff were friendly and professional

Cons: Two front tyres did not meet legal requirements and should have been replaced prior to being released to me.

Pros: Everything

Cons: Nothing

Pros: Mint Rentals service is always amazing

Pros: Friendly staff and helpful

Pros: The agent was professional, knowledgeable and helpful. The car itself was in good shape and ran well. The only complaint was that the backup camera was not clear, the image it showed was often dark and not useable.

Cons: There was nothing that I didn’t like.

Pros: Quick pickup, shuttle and office efficiency Friendly staff

Cons: No way of knowing what fuel to put in . No sticker on keys or in car or inside fuel cap. Needed to call to find out which was inconvenient but have told staff so hopefully they put sticker somewhere to let next customer know

Pros: The front mud flap came loose, the phone holder didn’t operate correctly and the seat did move slightly forward each day

Cons: Slow pick up from the airport

Pros: Reasonable price.

Cons: Car was fairly mature.

Pros: Nice people, super helpful when I left my glasses case in the car. They returned it to me at the airport before my flight left, with a smile! Excellent customer service.

Pros: Great communication, easy service and great vehicles

Pros: good value

Cons: nothing really

Pros: The car was great! Service was great also.

Pros: Personalized touch

Cons: Nothing

Pros: Friendly, helpful staff. Highly recommended

Pros: Mint Rentals were excellent. Very patient and respectful when we were slow because of my elderly mother, and helpful in every way.

Cons: Nothing - everything was great.

Pros: Was affordable but also very good

Cons: The out of hours drop off not being able to get car condition signed off while there

Pros: Jessica was very efficient and very accommodating.

Cons: N/A

Pros: Excellent service friendly staff and quick service

Cons: N/A

Pros: For ~AUD$60/day I guess you get what you pay for. I'm not complaining, just wasn't expecting a Toyota Prius with 175k on the clock. I'd forgotten that New Zealand car rental firms don't replace their vehicles as often as in some other markets such as Australia. The vehicle was in reasonable condition, but the EV high voltage battery was EOL. The oil was clean - indicating it is serviced, and it didn't burn a tablespoon of oil after we did ~2750 kilometres in it. Had a few rattles.

Cons: No issues.

Pros: Speed, explanation,

Pros: Efficiency and customer service

Cons: Very little. We had minor reservations about maintenance but a personal call from the agent put our minds at rest.

Pros: Clean, well-maintained vehicle. Friendly, helpful staff

Pros: Friendly and did what they could to help me.

Cons: The car catching on fire.

Pros: Friendly personnel at Mint's.

Cons: Way to the shuttle pick up.

Pros: Staff, especially Ron and Raj, were fantastic

Cons: Very efficient

Pros: Communication was great, prompt replies and able to help with changes at short notice. Would use again.

Pros: Melissa, the agent was very efficient and professional. She explained all the steps and followed through on everything. She promised she was confident and thorough and did not make any false promises.

Cons: The car I received from Mint disassembled while I was driving it back to Auckland. The undercarriage of the car detached from the body and led the front fender to detach, making the car impossible to drive. The Mint vehicle had high mileage (over 150000 kms) and evidence of prior impacts were noted before i took possession of the car.

Pros: The young lady who picked us up from the airport & showed us round the car was exceptional

Cons: Worst hire car I've ever had - 14 year old, noisy and pretty much worse for wear However it got us where we were going and back

Pros: Small owner operated company. Very efficient. Picked us up at hotel with a quick trip to office and off we went.

Cons: Nothing!

Pros: Very good communication and a great deal less than what other car rentals were charging. Good deal.

Cons: Nothing to do with Mint Rentals but the construction at the airport made it a little difficult to figure out where the pickup point was going to be.

Pros: Wonderful service Thankyou

Pros: Everything from start to finish was smooth and enjoyable!

Pros: friendly, helpful staff. Reliable cars

Pros: The representative was awsome,could not ask for better service.Right from when we hopped off of plane,till we returned vehicle.Service was exceptional, will def use this company again.

Pros: Great car.

Cons: Pick up took a little time. Could not get through to Aeroparks

Pros: Good service on return.

Cons: Unfortunately I received an email that I believed was a bit terse. That took the shine off the whole thing.

Pros: Easy pick up and drop off, helpful and friendly owners

Cons: NA

Pros: Good service all round.

Pros: Very friendly and helpful. The car was reliable and got good gas milage.

Cons: The car was dirty inside when I picked it up. Not so much that it bothered me. I just didn't want to get blamed for it when I dropped it off. Drop off wasn't a problem though. They were very friendly and helpful.

Pros: On time helpful and a great price. Vehicle was not fancy but very reliable and economical to run Perfect for what we wanted

Cons: Hard to contact after hours if there was a problem.

Pros: I personally don’t need a brand new vehicle, nor do I need one

Pros: Friendly staff. Got everything that was booked and informed.

Cons: None.

Pros: Price, quality of car, friendly and fast service.

Cons: No information at the airport where to find them; also not to return us to our hotel as agreed.

Pros: Friendly, personal service. Quick, efficient, positive experience.

Cons: Nothing - everything was spot-on.

Pros: Very pleasant to talk to

Cons: No after hours service

Pros: Prompt response to questions asked via discover cars. Was really worried that dealing with 2 companies would be a problem but totally satisfied. Well done guys and thank you . Sorting out the change of collection due to flight delays was marvelous thank you

Pros: Overall assistance and shuttle service to and from accommodation

Cons: Nil all good

Pros: they were great!

Pros: The pick up and process to drive away was excellent

Cons: Th return was after 4pm and to another company, who were a bit rude about the car being parked by me, as they told us they had been accused of damaging a car so will not drive them anymore???

Pros: Staff friendly and helpful. Poo o

Pros: It was a good way to find a good deal when in a different city. Helped sort out what was out there. good connections with the rental company prior sorting out the documentation.

Cons: The pickup arrangements for after hours was a bit clunky. People were friendly enough just took more time than I normally find with the pick up system.

Pros: When arrived at Oakland airport had to call few times to get an answer. Map for transport to waiting spot at airport was not clear enough took a long time to find our way

Pros: Good service but had to wait for pickup 30 mins

Pros: Very friendly and helpful staff. Would thoroughly recommend.

Cons: Nothing

Cons: What would be good is to have a car manual for the car. This was the first time I drove a hybrid and some of the instrument controls were totally different. eg having a B on the gear shift and a P switch on the side. Simple instructions would have been better.

Pros: Friendly, efficient

Cons: nothing

Pros: The car was a 20 year old piece of junk with rusted wipers, cracked plastic dash and rubber door moulding falling off. The GPS was not up to date and it looked like a piece of junk!

Cons: You should be ashamed of renting out that car! I demand a refund!

Pros: When we weren't sure how the pick up/drop off service worked, the team was very flexible and clear. We called when we were ready for pick up and they said they will arrive within 20 mins (felt like 10 minutes!). We also appreciate that the representative did the car check instead of making us check - other car services did this, I assume for liability purposes. However, it makes so much more sense with the professionals checking. The experience overall was very chill and easy!

Cons: 9/10 purely because the car wasn't that new. It worked but things like the bluetooth incompatibility was a minor thing. We purchased a cheap clip-in magnet iphone holder from Bunnings on our own to help. We did forget to bring this home with us, however, take it as a small donation that will benefit the next driver. :) Could be a good consideration for the other vehicles.

Pros: le prix

Cons: Pas de réponse à un mail demandant l'expédition par voie postale d'articles oubliées dans la voiture.

Pros: Friendly service, easy to find and drop off to the airport left minutes after I dropped the car in.

Cons: Nice guy, car a bit older than some from Hertz but a Toyota so very reliable and easy to drive

Pros: very easy to deal with

Cons: The only thing that I was initially not happy with was being told that the Monday I was collecting is usually a slow day and could I pick up earlier than the 12pm booking time - but to be honest I missed the pickup time on the booking and they accommodated me anyway, so it kind of negated the 'not be happy' part :)

Pros: Helpfulness, responsiveness, flexibility and clear instructions of Mint Car Rental

Cons: Nothing

Cons: We had to fit our own car seats x after a long flight with 2 small children. They were not ones we were familiar with. Would be good if seats were fitted and ready to go

Pros: No glitches in the pick up.

Cons: There was no GPS in the car, a real pain. The person who contacted me about the drop off made it sound like there was going to be a problem with the late drop off, after I explained I had pre-paid for a late drop off they sent another email with new instructions, I didn't appreciate the confusion. The windshield was so dirty on the inside I had to stop after the pick up and clean it off at a gas station.

Pros: Friendly and prompt

Pros: Great car . We loved the hybrid fuel efficiency and how it drove

Cons: A little messy having after hours pick up different to drop off

Pros: Very helpful, friendly, polite and generous staff members, especially Anthony.

Cons: None

Pros: Nothing

Cons: They told me they will refund me some money but they didn’t…

Pros: Very accomodating

Cons: Nothing

Pros: Drove a bit tough

Cons: Customer service was great 😊

Pros: Courtesy, ease of collection and drop off, ease of contact and promptness.offer of station wagon for same price when I commented about fitting wheelchair in

Cons: Nothing

Pros: Very flexible as we had to unexpectantly change our pick up

Pros: Good communication

Cons: Nothing

Pros: Friendly, quick and reliable.

Cons: nothing!

Pros: Easy to use service with friendly and helpful staff. Thanks for making our trip to Auckland easy!

Pros: Fast efficient service and cheap

Cons: Nothing

Pros: Friendly and easy to deal with 😊

Cons: Nothing

Pros: The staff were very friendly and helpful.

Cons: The outside of our car was pretty dirty and we had to clean in the next day as we were in NZ for a funeral and were in the procession.

Pros: Friendly people. efficient service. No hassles. No trying to charge extra for imaginary stuff. No significant problems with the car.

Cons: the USB charger did not work. The rear left tyre went soft. We re inflated it at a garage and it was ok for the rest of the trip.

Pros: Lovely guys! Very cheap prices.

Cons: The car had clearly been in an accident on the front bumper and I was told it was the previous customer. It was dirty & beaten up on the outside. Hadn’t been vacuumed inside but the worst part was the front/rear windows were dirty inside. The Nissan Tiida isn’t suitable for mountainous New Zealand roads. It can’t Even overtake Trucks—the 3spd gearbox spends a lot of time on mountains not knowing whether it should be in 2nd or 3rd. To be fair you get what you pay for and they were VERY cheap.

Pros: Really easy to deal with

Cons: Nothing

Pros: Friendly staff, easy to deal with. Shuttle service to and from the Auckland airport.

Cons: It was over an hour to get picked up to collect car but turned out well.

Pros: Pickup and drop off at airport very good. All staff and and drivers we dealt with were very efficient gave us excellent customer service.

Cons: Just had a slight problem with the aircon on our car, however I worked it out that by turning it off for a bit and back on it got us up to Whangarei and back quiet comfortably. We did have hot days up there. So the air- conditioner needs to be attended too.

Pros: Great service and communication

Cons: Nothing

Pros: Very impressed with the car

Cons: Perhaps mention the possibility of after hours charges

Pros: good reps

Cons: not on site could do with slightly better directions on how to get to rental site

Pros: Easy going and calm process. Made my trip even more better especially with 3 little ones. Our lady was amazing and helped a lot and would so highly recommend and rebook with them again

Cons: Nothing to fault

Pros: Polite and efficient service by staff

Cons: Smoker had used car previously and it smelt

Pros: The car was great, working with the company was easy

Cons: Trying to pick up and drop off the car required a lot of maneuvering via shuttle and long walks, and their hours meant we spent a lot of time waiting for them.

Cons: Car was old not fuel efficient like the ad had portrayed

Pros: Friendly, easy to drop off after hours. After ours shuttle pick up was excellent

Pros: Fast service

Cons: Expensive for the fuel

Pros: Yes, very amicable and easy