Ezu Car Rental at Auckland Airport

Pros: Price / Service

Pros: They are friendly, helpful and efficient.

Cons: Nothing.

Pros: Friendly, efficient and honourable.

Cons: Things like "trip guage" should be zeroed. Should be supervision to make sure rear vision and side mirrors correctly set. Should be some time given to model and instrumentation peculiarities. I was almost petrified by the enticement given to take full insurance.

Pros: Price and service

Cons: Car is dirty

Pros: Dirty as fuck

Cons: Couldn't understand Chinese when I was in my homeland of Aotearoa

Pros: Everything fast and easy

Cons: When you get out from the airport you don't have any indications to the pick up place.

Pros: Had done everything online so pick-up was easy, and drop off very speedy with immediate courteous van trip to the airport.

Pros: The car, we got provided on the rental car shop, was not very clean both outside and inside. Also the tire condition and the side mirror condition was very bad. First 2 days, it was raining, so I couldn't drive safely, easily because of the mirror condition.

Cons: Washing and waxing car was not enough. Also inside cleaning was not enough.

Cons: Because my flight to NZ was delayed 4 hours, EZU penalised me $50!!!!!

Pros: Old car 2015

Cons: Some function not working like internal light, car remote control sometimes I need to take the car key out to open manually

Pros: Very good value for 10-day rental. Pleasant staff. Had to wait for shuttle for about 20 min both at pickup and drop off, but worth the trade off for the price. Rented a sub- compact which was fine for two people with luggage, except it did not have much power going up some of the hills.

Pros: Friendly staff

Cons: nil

Pros: Shuttle was timely.

Cons: The car was old, 270K, and very basic. Not even cruise control. Ran fine though.

Pros: Pick up and drop off experience were both great.

Cons: Distance from the airport to the site was a bit far

Pros: The ease of pickup and drop off. Car was great too.

Pros: Nothing

Cons: Old car with 203000km on the odometer. Battery failed during rental period

Pros: In and out, so easy

Pros: EZU was was awesome. Highly recommend. Very easy in and out. Just give em a 20 mins heads up first airport shuttle.

Pros: Good car (2019 Model) but went very well

Cons: We had to change the windscreen wipers as soon as it rained

Cons: I feel they made light of the situation and certainly did not offer any form of compensation (or other) for our discomfort in having to ensure their car was able to be returned

Pros: Quick and easy, helpful and good price.

Pros: Everything!

Cons: Nothing!

Pros: Friendly staff hybrid car

Cons: N/A

Pros: Great service and good value

Pros: Quick pick-up. It was an older car with some scratches. I took photos/video as they didn't record existing damage, but there were no issues. Our DiscoverCars insurance was accepted without problems. The drop-off was very smooth. After 7 days, we returned the car in its original condition (just a bit dusty, including some dust and a box of trash inside, but nothing was an issue). They even helped us check our highway toll payments. The car ran reliably the whole time.

Pros: I wasn't sure what to expect, but the staff were super friendly and made the process effortless, it honestly took a load off my mind. The drop-off location was right next to the airport — super convenient, it's rare to feel this stress-free when renting a car. Keep up the great service!

Cons: Can't say there was. Nothing unusual happened.

Pros: Quick and easy. No hassles or pushing to buy damage waiver insurance.

Cons: No issues.

Pros: Very good staff and helpful

Pros: Drop off was very friendly and efficient

Cons: Car condition was awul: Tyres worn, hardly no profile left Wipers were not doing their job, left nearly all water on the windscreen General maintenance state of the car was bad. Mileage was over 100 000 km and it seens that car never has had any service since it was delivered

Pros: Easy communication with no nonsense. Didn’t feel like I wasted time ;)

Cons: I really have nothing negative to say

Pros: You get what you pay for

Cons: No problems, but not flash

Pros: Extremely terrible

Cons: Extremely terrible

Pros: Rapidité du service .

Pros: Good price. Excellent car: suzuki Swift was excellent in the mountains.

Cons: Couldnt find the pick-up place. Took over 45 minutes before we found the right pick up place.

Pros: Had mechanical problem with original vehicle which was replaced without issue at next major town

Pros: Seamless experience picking up the car.

Cons: Drop off procedure is strange. Went to drop it off at the airport but they don't have a kiosk. Then, went to their address in rotorua which is shared with a hostel. Was directed to go to the airport and wait at the drop off curb side parking to wait for someone to pick up a car. And i did not not book it with Ezu. It was with Discover and they must have sublet the vehicle order.

Pros: My experience with EZU Car Rental turned out way better than I expected — the car I got was clean, modern, and comfortable to drive, i've already recommended them to two friends. Returning the car took less than five minutes, which I appreciated, i was genuinely impressed. Five stars.

Cons: Nope, all okay. Everything was fine.

Pros: It was smelling bad inside

Cons: Charging extra for pickup and drop off that's not fare.i mentioned my flight details.

Pros: Quality car for low cost

Cons: Wipers need replacing otherwise great service

Pros: My experience with EZU Car Rental turned out way better than I expected — the staff were super friendly and made the process effortless, everything worked out even better than i hoped. They even helped with some local tips, which was a nice bonus, they truly made it easy from start to finish. Keep up the great service!

Pros: Responsive customer service

Cons: Initial car condition, BUT, car was replaced with an upgrade with no further issues

Pros: They were great in every aspect

Pros: The staff were extremely helpful and took the time to be sure I understood how the car worked.

Cons: The car will warn you in Japanese it was off putting at first but easy to get used to.

Pros: Friendly service and value. Not trying to up sale its service like extra insurance or trying to 'scare' customers about potential damage.

Cons: Pick up location was not 100% clear and complete. Designated car was not found and had to find an alternate car.

Pros: Sharp pricing.

Cons: Dirty smelly vehicle

Pros: Excellent how easy it was to find car

Cons: How easy it was to find car

Pros: The car was somewhat old but cannot complain considering the price.

Cons: In nutshell, it took around one and half hours for pickup. First, although called to specified number, agent didn’t take the call. It continued repeatedly and it took about 40 minutes before they finally took the call. And it was nearly one hour later that the shuttle bus finally showed up. Not a comfortable pickup experience.

Pros: Great value

Cons: Shuttle was slow leaving hotel

Pros: very good experiece, good car rental company to deal with, will choose they again

Cons: good , easy and quick service and staff is very nice,also car is 2025 years is good car, highly recomand to everyone,thanks

Pros: All fast friendly helpful and having hibryed car was great

Pros: Friendly staff

Cons: N.A.

Pros: The process of getting the car was super easy and quick.

Cons: I was expecting a newer car, but really grateful that it was very reliable and trouble free.

Pros: Reliable, friendly

Cons: Waited for pick up in another area , only when i approached driver did he say he was expecting me

Pros: The staff were friendly, they gave clear instructions about pick-up and when I rang with a subsequent query they were very helpful.

Pros: EZU Car Rentals. The price is reasonable, the car is in good condition, and the service attitude is also very good. Highly recommended.

Pros: Ease of booking

Cons: Shuttle Pick up was delayed by an hour whilst waiting in cold weather. We paid for an after hour service to pick the vehicle up as per booking arrangement.

Pros: Value for money, cleanliness of the car and the reception was good.

Cons: Na

Pros: Quick and easy to deal with, no hassles.

Cons: Reversing camera on vehicle was not clear and one of the automatic doors which you activate did not work.

Pros: Great service great price

Pros: So straight forward. Prompt pick up and drop off at airport.

Cons: Nothing

Cons: We paid for premium and got a scratch and paint missing car, certainly not premium in our eyes. It did get swapped but for premium you need to know it is going to be a tidy vehicle. wasted time trying to sort it out. The one we finally got was okay.

Pros: They were supportive and honest.

Cons: Everyone was very friendly and the car I hired was in great condition.

Pros: Everyone we dealt with at Ezu was very nice and helpful. The car was great and check in and out was so easy. It was a wonderful experience!!!

Pros: It happened & their was a car that could get me from a to b in Auckland .

Cons: $500 deposit is pretty steep . The front of Auckland driver ( female ) was speeding in the car , not strong enough to pick up luggage - I can’t pick mine up ! Kept asking for help - was not relational . She took my bags in the car after dropping me off - the guy had to call her back . Waiting for shuttles was too long & not clear . Quality of the car old - you want modern cars . I wouldn’t recommend this service

Pros: Kind staffs and reasonable price and good condition!

Cons: It was some difficult to find the pick up zone.

Pros: Reliable, clean tidy car. Shuttle to and from airport. No issues at all. Good value.

Cons: Only issue was the petrol gauge not moving until I ’shook’ the car… then I could see how full the tank was

Pros: The counter service during pick up and drop off was excellent. No issues with the vehicle during the rental period. I would definitely rent from this company again.

Cons: Nothing.

Pros: Car was clean - good 8 year model - v economical

Pros: Very nice rental Just the car was a bit confusing but all good

Pros: Hassle free, quick and efficient

Pros: Friendly and efficient staff, pick up and drop off were quick.

Cons: Wrong address on electronic paperwork, took me to their old address, not the first according to person at old address. Hence lower score on drop off.

Pros: Quick and easy

Pros: Easy convenient smooth and absolutely delightful to deal with.

Cons: None

Pros: Easy and fast return

Cons: It was hard to find where to find the shuttle at Auckland (International)

Pros: Great communication

Pros: Friendly helpful staff

Cons: Car stank of stale smoke

Pros: Nothing

Cons: Terrible service. Really far from the airport. We had to wait 45 min to be driven to the airport after drop off. Don’t recommend at all. Made me return full even though when I picked up it wasn’t full.

Pros: Everything went very smoothly

Cons: none

Pros: Good service and good value

Cons: The Auckland pick up was a bit confusing, but works fine regardless.

Pros: We renter twice and the service was very good with very quick transfers to and from the airport

Cons: We initially rented an 8 seater which was quite old , had done over 200,00 km and was a big thirsty but, it was comfortable got us all wherd we wanted to go so we were all satisfied

Pros: Good cars at very reasonable prices. Staff are polite, reasonable and helpful. Please note that their cars tend to be older as opposed to late model cars, but why are in good condition and I experienced no problems over 2 weeks.

Pros: Great service

Cons: Sugguest the pick up area is better mapped for customers on the paperwork as it's confusing as to where it is located at Auckland as other areas signed similarly. Need a map with a drop pin etc of where the shuttle picks you up

Pros: Was very easy to book, pick up and return… Overall the van was in very good condition, the inside was very clean…

Cons: Wasn’t really anything that we didn’t like..

Pros: Really good value - I was rather worried when I realised that our 5 seater car was an 8 seater van dating from 2009-2014, which I hadn’t appreciated till shortly before collection, but we were delighted with the vehicle and with the service we received. I booked using my mobile phone and couldn’t see why there was a price difference between 5 seater saloons - I assume it was the age of the car - but the rental turned out so well that I’ve given you top marks for everything.

Cons: As above - all great and I have already sent the link to your company to friends who are travelling here soon. I’ve commented above about the lack of clarity about the difference between two cars that seemed the same but were different prices.

Pros: Easy to deal with, shuttle service is great

Pros: Great service, very quick and reliable

Cons: Nothing

Pros: Very affordable and car was in clean condition and wasnt too big meaning cheaper to fill up on return. Awesome

Cons: Good communication, shuttle service to and from airport to rental car. Clean tidy and affordable

Pros: Nothing

Cons: All service. Under the critical.

Pros: Great customer service, very friendly and helpful.

Pros: The agent tried to help book a cab for us when the shuttle to the airport was not available. Turned out the cab would have cost $85. That seemed ridiculous.

Cons: The hours of operation were not long enough.

Pros: friendlt staff

Cons: car was supposed to be premium . i paid for premium car. though i got toyota vellfire, bumper was dmaged, AC didnt work prperly- it only blows cold air..,one of last row seats couldnt be moved, most importantly we think the previous pessengers were sick and hence as soon as we got in, we started to be sick viral , one after another. it had 200k + mlieage .how can it be a premium car?we demand our m,oney back.we didnt report as we didnt have time and luxury to wait for new car in midle of trip

Pros: We rented a mini van for 6 people with suitcases. Drove over 2000 kms in 2 weeks on both North and South Islands. Car never let us down. Spacious and comfortable enough. Overall communication with Ezu easy. Can recommend them. Remember though to take pictures and videos of your car at pick up as they can be a bit disorganised at handover.

Pros: Although it took some time to get a hold of them, once contacted, Ezu Car Rental helped us with the towing and replacement car as soon as they could after our accident with the first car. Great customer service since then.

Pros: It was super, they were perfect!

Pros: The return of the rental car was quick and uncomplicated.

Cons: The rental car already had over 180,000 km on the clock; the shock absorbers were pretty much at the end >> the car drove like a swing. The A/C didn't really/noticeably work; the seat upholstery was stained and the (at least electric) windows raised and lowered quite noisily. In short: a car (in this condition) should no longer be rented out.

Pros: Extremely competent and trustworthy. Had a damage on my car and Max was really helpful and helped me to handle the procedure.

Pros: The rental prices of this car rental company are very competitive, and the service is excellent. We rented a car from them for 3 days and their service was efficient. When we arrived at the airport, they quickly sent a van to pick us up from the terminal and take us to their office free of charge. The car was in very good condition. After returning the vehicle, they also sent a van to take us to the airport terminal for free. It was a very satisfying car rental experience.

Pros: Ticked all the boxes

Pros: Really satisfied with the services from the time we stepped into the shuttle van until we returned the car. Kudos to Mr Yusri and team for the great and friendly services. Would recommend to family and friends.

Pros: Choice of vehicles, competitive car rental rates, and smooth transactions.

Pros: Cost

Cons: Nothing - I got the standard of car I was expecting (if a little older and less refined than I hoped)

Pros: Very easy going

Cons: Car wasnt perfect condition aesthetically. Engine and mechanism were perfect

Pros: Nothing

Cons: everything

Pros: Fast friendly

Cons: Closes early

Pros: Good process with reasonable price.

Cons: The configuration is a little bit out of date.

Pros: The price

Cons: The tires were bald. We got a flat tire on Labor Day holiday. Impossible to find anyone to fix so we had to pull the spare and drive to town the next day to repair the regular tire at our expense. Do some maintenance

Pros: Excellent value. Great customer service. The car was great, drove all around the North Island to Wellington and back.

Cons: Only hitch was with the hotel after hours pickup. Did not understand the instructions to meet the shuttle.

Pros: Fast pickup

Cons: Nothing really

Pros: Friendly staff

Cons: No issues

Pros: Changed my view of hybrid vehicles.

Pros: Great staff, very friendly

Cons: Bit of a pain having the cars offsite, but I do realise that's why it's cheaper

Pros: Efficient and friendly

Cons: Cars weren't flashy but did the job very well at good price.

Pros: Not happy

Cons: Not happy

Pros: Cheap quick clean efficient friendly

Pros: Efficient good communication

Cons: It was ok

Pros: Great service and lovely vehicle

Pros: Price, service

Cons: Just the confusion when booking with understanding insurance excess

Pros: They were friendly and accommodating

Cons: It was a bit difficult to find the shuttle area but that may be due to construction at the airport

Pros: Paid amount

Cons: Paid higher amount and got a 10 year old car

Pros: Buyer Beware! Truly the worst experience car rental experience we have ever had, period. Shameful and Disgraceful people at EZU. They are running a scam by providing extremely worn out vehicles and collecting $1000 NZD deposits for damages like a small window rock chip. Then telling the customer it is okay because we can get our money back from our insurance. Beware Max (Asian female manager) and the other reps.

Cons: Please read! Scammed and was taking advantage by EZU and we have evidence. The vehicle was extremely worn out. Bumper was falling off and came loose after we had left town. This damage was not disclosed. Tires were bald on the outer tread pattern. The car was dirty inside and out but was still visible that the paint, interior, and windows were in bad shape. We made sure to do our best to care for the worn vehicle. Upon return the manager and reps stole our $1000 NZD for a small rock chip!

Pros: Efficient, polite at both pick up and drop off. Car was fine.

Cons: Pick up at Auckland Airport was a bit challenging due to temporary car hire locations and poor signage. Not a reflection on the rental company

Pros: Helpful

Cons: Poor knowledge of the car being rented out

Pros: Fast service, competitive pricing, delivered on every promise

Pros: Really excellent service.

Cons: Car was very high mileage, had lots of minor bumps/damage and was not supplied with parcel shelf

Pros: Good car, and good service

Pros: Drop off procedure

Cons: Waiting for over 2 hours for shuttle pickup, condition of the vehicles, availability of vehicles, customer service

Cons: Insufficient instructions in use of car and GPS.

Pros: Very responsive and helpful

Cons: Front left wheel was shuddering the whole time. Wasn't sure whether it was serious or not but wheel stayed on

Pros: Friendly, helpful staff. Ezu was very flexible when our flight was delayed and adjusted the dates with no extra fees. The cost of the rental car was significantly less than other rental car companies.

Cons: Not EZU's fault but the walk from the airport to the rental car shuttle was quite far.

Pros: Professional, Efficient and friendly. Having Air NZ cancel day before was a shock the EZU rental car guys were so supportive and helped straight away to sort out

Pros: Desk personnel were very helpful. Check in and drop off was quick and easy.

Cons: Service was great. Car was not

Pros: Friendly and efficient and helpful

Cons: Nothing

Pros: Very reliable and quick pickup and dropoff

Cons: Insurance very expensive

Pros: Easy, efficient and helpful. Car performed well and very reasonable price. Thanks

Pros: easy pick up by shuttle

Cons: nothing all good

Pros: Overall cost was okay.

Cons: Couldn't link mobile to bluetooth of car as previous users hadn't been removed and it wouldn't allow another link.

Pros: The whole process of renting the car was easy

Pros: Nothing

Cons: Bad car, bad service.

Pros: Was an easy to transition from paper work to getting in the car and leaving there was no need for standing around and waiting for things to be done coz it was all done on line so it was just grab the keys and start our holiday ❤️

Cons: I can’t think of anything 🤷

Pros: Would really recommend this to everyone. The car rental cost is affordable. Will definitely use this car rental in future.

Pros: No issue everything. It's good, easy, pick up, drop off.

Cons: Very easy and convenience .

Pros: Because, the guy at the counter was really calm and positive when I went to pick the car. The car was clean and nice

Cons: My drop off was at 8 AM. I had to start work at 8:30 am. When I went to drop off the car. Noone was there till 8:15 AM. I was trying to call on the provided number but noone picked my call. After 15 minutes a lady came. I asked her that I was trying to call but it seems noone was around because drop off was at 8 am. She just replied "yea". She didnt even say a sorry. Althought I have told her that I was waiting and couldnt reach out. Secodanly, the car didnt have a seat height adjusting lever.

Pros: Easy to use, speedy hand over of car

Cons: Not much at all really

Pros: easy to find, great vehicle and pick up and drop off, great service.

Pros: So far service is great

Pros: Very easy and close to airport. Pickup and drop off was very fast

Cons: Had to wait till office hours

Pros: Friendly team, everyone who helped us was great. I would definitely use again

Cons: The car smelled like stale smoke. As a non smoker this was quite strong and off putting

Pros: Excellent service

Cons: The overall car condition is not in best conditoin but considering the rate, it's still well worth it.

Pros: Helped out with getting another car for family that was mucked about with other company

Pros: Efficient, friendly

Pros: Shuttle from the airport, booking online and trusted

Pros: Good value for money

Cons: Car windscreen was extremely dirty on the inside which made it difficult to see when the sun was shining on it. When picked up at the airport it was incredibly difficult to identify EZU car rental pick up van compared to others. We were left waiting for a long period of time for collection in really cold conditions.

Cons: Waited a long time for the Heartland Shuttle

Pros: Already explained customer service and after hours

Cons: N/A

Pros: Cheaper than other providers

Cons: Brakes and tyres did not feel as effective as we would have liked USB charges did not work so could not recharge phones while travelling which was inconvenient.

Pros: Quick pick up, easy process

Pros: Nothing

Cons: The general condition

Pros: Very friendly

Pros: Terrible service.

Cons: Terrible service. I was left stranded and unable to pick up my car.

Pros: The ease of rental & airport pick up were great.

Cons: The car was not mechanically sound & we felt unsafe.

Pros: Easy pick up

Cons: Car ran really poorly! Looked quite old and beaten up and sounded that way too!

Pros: Nice, explanatory was thorough

Cons: Nothing

Pros: As above.

Cons: No problems whatsoever

Pros: Ezu presented the best price and a solution that was fit for me: a small car for a solo traveler. I had enough Room for all my stuff, the car worked well and was comfortable.

Cons: Price could be friendlier, but, having said that, it was actually the cheapest option I found.

Pros: Price. Discloser easy to follow.

Cons: No car instruction book.

Pros: The car given as in specs

Cons: I think you should check the tire alignment

Pros: Good communication and dropped us of at our hotel

Cons: All good

Pros: Affordable, fast reliable service

Pros: Pick up and drop service is very easy

Pros: The vehicule was old 2014 and 86000 km It wasn’t in a good condition It lacked power We don’t feeled safety The central closure didn’t work the next day i picked up the car

Pros: the staff member was incredible, staying late, because our flight was delayed by 3 hours. without her help we would have missed getting the car and getting to our family reunion and wedding.

Pros: Nothing

Cons: Everything. They tried to give us a 13 year old rust bucket of a car and no details of roadside assistance claiming that would cost more when we had already paid for it. We refused to accept the car and had to rent from another company and much greater expense given the last minute nature of our requirement. Don't go near this company - they are useless.

Pros: Simple collection and drop off arrangements.

Cons: It was clearly a very old car but was reliable I guess.

Pros: Great customer service. Efficient in their support when there was an issue with our first car

Cons: First car wasn’t good to drive

Pros: They decided to refund me for the aerial and some of the rental cost as compensation

Cons: No rental car company should have allowed their vehicle to go out in such an unsafe condition

Pros: quick and efficient

Cons: In the vehicle description it had 8 seater but was only a 7 seater, with my family I did need the 8.

Pros: It was easy and quick

Cons: nothing I can think if

Pros: Very friendly, quick pickup.

Cons: Depot is a little far from the terminal, but not too bad as long as you don't have a tight timeline to catch a flight.

Pros: Cheaper. Good service. Reliable and well maintained car considering kms.

Cons: Cheaper but car is old (more than 200,000km). Insurance offered at booking does not cover everything. Another one is to be paid after and makes the price less competitive.

Pros: Internet.

Cons: Great service and choice of cars.

Pros: The price was okay.

Cons: I booked the car two months in advance and asked for child seat. When I got there the child seats not even installed. The people didn't know how to do it and they even asked me to get it from another company. It wasn't professional and having two toddler with this situation was not fun.

Pros: It’s flexible, we missed picking up the car the we went there to pick up the car next day without drama.

Cons: The office only open from 9-5pm and our flight was delay that’s why we couldn’t pick up when we landed, there should be option to pick up your keys after hours. Also inside the car smells like horse shit.

Pros: Made it simple

Pros: it was quick and efficient and the car was OK.

Cons: Although you pau for all inn they give you the impression that you have to pay for dammage when making film and photos from the car when picking up the car. When we left the car at the end, nothing is checked.

Cons: Car very basic eg not even two cup holders, car needed wheel balance, had to ring numerous times over about 15 minutes on arrival before anyone picked up, long wait for pick up.

Pros: Cheap quick and easy

Pros: Efficient. Good value.

Pros: Easy to deal with and the shuttle pick up and drop off was easy and efficient.

Cons: Nothing to do with service, just the fact that I couldn't use all the features of the car as a lot of the buttons were in Japanese and couldn't work them out. Not expected in an English speaking country.

Pros: Car had a cpl of little dings on it. But everything was noted.

Pros: Tout et surtout leur gentillesse

Cons: Ras

Pros: Great value, if you do not mind the hassle.

Cons: They do not answer the phone saying the company name? So you have to sound dumb and ask. They have conflicting arrival instructions. Either someone will be at the gate waiting to help you, or you call a number after landing? I had to pay to call as I'm not from there. .

Pros: Excellent value. Quick and easy pick up and return. Budget older car but that's all we needed.

Cons: 1. As the counter close by 6pm, we have to pay for the remain balance and deposit over the email or phone without security. 2. only one replied email a day, very inefficient for asking question for overseas. 3. it was hard to find the place for the shuttle bus. 4. it took long time to pick up and drop off the rental car. 5. the pick up point is different from drop off.

Pros: They were nice at the desk

Cons: Car was a lemon - was nothing like what was on the rental voucher. Car broke down & refund for remaining days was issued however, I’m still waiting for the deposit. The car wasn’t safe. Wouldn’t move when accelerator was to the floor, revs would go up and down, knocking noise, not well maintained. I couldn’t believe it had a WOF

Pros: Easy as service

Pros: Efficient and friendly

Pros: Quick and Easy. The driver showed patients as shuttle bus area had since moved from the last time I was in Auckland and help give me instructions on how to find it.

Pros: Very good experience, easy pick up and drop off and friendly staff. Thank you

Pros: They made us feel relaxed and stress free.

Cons: The car could have been in better condition but they apologized. It was cheap.

Pros: The service of the shuttle pick up , the quick and easy straight forward process of renting the vehicle and the friendly service and the overall great condition of the vehicle was exactly as advertised on the site.

Cons: Nothing to fault at all.

Pros: They were good and liked how they drop off and pick up from airport

Cons: Cleaning policy if left dirty will charge $100-$200

Pros: Easy to deal with and communicate. Picked up from hotel and dropped off at the end

Pros: Vehicle was clean and went well. no problems with engine etc.

Cons: Very hard to understand the service provider. Still holding funds several days after drop off. Funds to be held needed to be clearly written on main information and not hidden in conditions part of information.

Pros: Easy to get in touch with

Cons: Nothing much, the car wasn't the one that was selected but it was still decent.

Pros: Reasonable price

Pros: Good customer service.

Cons: Shuttle didn’t have signage on it so was difficult to find at pick up area.

Pros: The hotel staff at Heartland were very efficient and explained alot more than the car rental people

Cons: Lack of understanding, state of car was not good

Cons: The car had bald tyres, the door remote did not work, the car was old. Would never use them again. would rather pay more and feel safer.

Pros: Easy and personable

Cons: Wasn’t at the airport when we arrived, great once he arrived was busy attending to someone else

Cons: Had to contact them for pick up when it clearly said on my booking that they would meet at airport with sign, rang number on booking and it was for South Island only and I was in the North - little issues I know but all makes a difference when you are time strapped

Pros: Fast, easy and affordable.

Cons: Car type was different to what I booked, however it was similar and was mentioned on booking that it may differ.

Cons: Called a few times when I wanted to be picked up at the airport. No answer which left me anxious with the fact it would have been a scam. Office hours starts at 8am, still didn't answer at 8.15am. Finally got picked-up at 8.30am. After driving for 5 minutes and needed to turn left, I discovered the left back indicator wasn't working. So didn't feel safe during busy traffic in Auckland. Also, dropped-off the car at exact 8am. The office lady showed up at 8.10am. Very unprofessional.

Pros: Simple, good price

Pros: Friend and easy to deal with. Good value for money

Cons: The car has a damped smell when picked up. We have to spray to get rid of it.

Pros: Great service, car, people.

Cons: Nothing. BUT I made a huge mistake. Somehow my booking got linked to Discover Cars who charged a whopping “service fee” which almost doubled the cost of the car. My advice - book directly with EZU cars and keep well clear of Discover

Pros: Helpful and no fuss

Cons: Could provide clearer direction on the pick up location / what car to look out for when being collected

Pros: Friendly and efficient

Cons: Nothing

Pros: Nothing

Cons: Moment speed went beyond 80-85 km, car would wobble and shake. Not sure if it was to do with wheel alignment not being done. Also the rear camera was not working properly. Not at all safe for our journey.

Pros: Great customer service, very cheap for a great car, easy communication, excellent to deal with.

Cons: -

Pros: Efficiency and price

Cons: Speed

Pros: Fast pick up / drop off and good pricing

Cons: A little confusing are we renting from Discovery Cars or Ezu Cars ?

Pros: Best service...

Cons: Everything is perfect....

Pros: Value for money, car was upgraded

Pros: Great service!

Pros: Easy conversation and when went to drop off I could pay for the toll road at the desk, so, it's made easier.

Cons: N/a

Pros: Quick and easy - was able to get on my pretty quickly once picked up and the car was cleaned. Great drop - super quick.

Cons: The car wasn't quite ready on arrival, so the windows were pretty dirty still and the car energy sounded very throaty, but I wasn't planning on driving very much so i carried on. Had I been planning long drives I would have been a bit more concerned about the energy noises

Pros: They were kind enough to collect me from the airport terminal

Cons: The car was at least 10yrs old had a terrible odour inside and smelt of dogs, in addition the brakes were faulty and the suspension faulty. The car had dents and scratches over all 4corners and some rust on the doors from damage to it. The electronic sliding doors were faulty too The car pictured on the website was a brand new model. When I queried this they offered to give me the new model but stated it was $100 per day

Pros: Flexible, had to return the car early because of COVID.

Cons: Nothing