Ezu Car Rental at Auckland Airport

Pros: Efficient good communication

Cons: It was ok

Pros: Great service and lovely vehicle

Pros: Price, service

Cons: Just the confusion when booking with understanding insurance excess

Pros: They were friendly and accommodating

Cons: It was a bit difficult to find the shuttle area but that may be due to construction at the airport

Pros: Paid amount

Cons: Paid higher amount and got a 10 year old car

Pros: Buyer Beware! Truly the worst experience car rental experience we have ever had, period. Shameful and Disgraceful people at EZU. They are running a scam by providing extremely worn out vehicles and collecting $1000 NZD deposits for damages like a small window rock chip. Then telling the customer it is okay because we can get our money back from our insurance. Beware Max (Asian female manager) and the other reps.

Cons: Please read! Scammed and was taking advantage by EZU and we have evidence. The vehicle was extremely worn out. Bumper was falling off and came loose after we had left town. This damage was not disclosed. Tires were bald on the outer tread pattern. The car was dirty inside and out but was still visible that the paint, interior, and windows were in bad shape. We made sure to do our best to care for the worn vehicle. Upon return the manager and reps stole our $1000 NZD for a small rock chip!

Pros: Efficient, polite at both pick up and drop off. Car was fine.

Cons: Pick up at Auckland Airport was a bit challenging due to temporary car hire locations and poor signage. Not a reflection on the rental company

Pros: Helpful

Cons: Poor knowledge of the car being rented out

Pros: Fast service, competitive pricing, delivered on every promise

Pros: Really excellent service.

Cons: Car was very high mileage, had lots of minor bumps/damage and was not supplied with parcel shelf

Pros: Good car, and good service

Pros: Drop off procedure

Cons: Waiting for over 2 hours for shuttle pickup, condition of the vehicles, availability of vehicles, customer service

Cons: Insufficient instructions in use of car and GPS.

Pros: Very responsive and helpful

Cons: Front left wheel was shuddering the whole time. Wasn't sure whether it was serious or not but wheel stayed on

Pros: Friendly, helpful staff. Ezu was very flexible when our flight was delayed and adjusted the dates with no extra fees. The cost of the rental car was significantly less than other rental car companies.

Cons: Not EZU's fault but the walk from the airport to the rental car shuttle was quite far.

Pros: Professional, Efficient and friendly. Having Air NZ cancel day before was a shock the EZU rental car guys were so supportive and helped straight away to sort out

Pros: Desk personnel were very helpful. Check in and drop off was quick and easy.

Cons: Service was great. Car was not

Pros: Friendly and efficient and helpful

Cons: Nothing

Pros: Very reliable and quick pickup and dropoff

Cons: Insurance very expensive

Pros: Easy, efficient and helpful. Car performed well and very reasonable price. Thanks

Pros: easy pick up by shuttle

Cons: nothing all good

Pros: Overall cost was okay.

Cons: Couldn't link mobile to bluetooth of car as previous users hadn't been removed and it wouldn't allow another link.

Pros: The whole process of renting the car was easy

Pros: Nothing

Cons: Bad car, bad service.

Pros: Was an easy to transition from paper work to getting in the car and leaving there was no need for standing around and waiting for things to be done coz it was all done on line so it was just grab the keys and start our holiday ❤️

Cons: I can’t think of anything 🤷

Pros: Would really recommend this to everyone. The car rental cost is affordable. Will definitely use this car rental in future.

Pros: No issue everything. It's good, easy, pick up, drop off.

Cons: Very easy and convenience .

Pros: Because, the guy at the counter was really calm and positive when I went to pick the car. The car was clean and nice

Cons: My drop off was at 8 AM. I had to start work at 8:30 am. When I went to drop off the car. Noone was there till 8:15 AM. I was trying to call on the provided number but noone picked my call. After 15 minutes a lady came. I asked her that I was trying to call but it seems noone was around because drop off was at 8 am. She just replied "yea". She didnt even say a sorry. Althought I have told her that I was waiting and couldnt reach out. Secodanly, the car didnt have a seat height adjusting lever.

Pros: Easy to use, speedy hand over of car

Cons: Not much at all really

Pros: easy to find, great vehicle and pick up and drop off, great service.

Pros: So far service is great

Pros: Very easy and close to airport. Pickup and drop off was very fast

Cons: Had to wait till office hours

Pros: Friendly team, everyone who helped us was great. I would definitely use again

Cons: The car smelled like stale smoke. As a non smoker this was quite strong and off putting

Pros: Excellent service

Cons: The overall car condition is not in best conditoin but considering the rate, it's still well worth it.

Pros: Helped out with getting another car for family that was mucked about with other company

Pros: Efficient, friendly

Pros: Shuttle from the airport, booking online and trusted

Pros: Good value for money

Cons: Car windscreen was extremely dirty on the inside which made it difficult to see when the sun was shining on it. When picked up at the airport it was incredibly difficult to identify EZU car rental pick up van compared to others. We were left waiting for a long period of time for collection in really cold conditions.

Cons: Waited a long time for the Heartland Shuttle

Pros: Already explained customer service and after hours

Cons: N/A

Pros: Cheaper than other providers

Cons: Brakes and tyres did not feel as effective as we would have liked USB charges did not work so could not recharge phones while travelling which was inconvenient.

Pros: Quick pick up, easy process

Pros: Nothing

Cons: The general condition

Pros: Very friendly

Pros: Terrible service.

Cons: Terrible service. I was left stranded and unable to pick up my car.

Pros: The ease of rental & airport pick up were great.

Cons: The car was not mechanically sound & we felt unsafe.

Pros: Easy pick up

Cons: Car ran really poorly! Looked quite old and beaten up and sounded that way too!

Pros: Nice, explanatory was thorough

Cons: Nothing

Pros: As above.

Cons: No problems whatsoever

Pros: Ezu presented the best price and a solution that was fit for me: a small car for a solo traveler. I had enough Room for all my stuff, the car worked well and was comfortable.

Cons: Price could be friendlier, but, having said that, it was actually the cheapest option I found.

Pros: Price. Discloser easy to follow.

Cons: No car instruction book.

Pros: The car given as in specs

Cons: I think you should check the tire alignment

Pros: Good communication and dropped us of at our hotel

Cons: All good

Pros: Affordable, fast reliable service

Pros: Pick up and drop service is very easy

Pros: The vehicule was old 2014 and 86000 km It wasn’t in a good condition It lacked power We don’t feeled safety The central closure didn’t work the next day i picked up the car

Pros: the staff member was incredible, staying late, because our flight was delayed by 3 hours. without her help we would have missed getting the car and getting to our family reunion and wedding.

Pros: Nothing

Cons: Everything. They tried to give us a 13 year old rust bucket of a car and no details of roadside assistance claiming that would cost more when we had already paid for it. We refused to accept the car and had to rent from another company and much greater expense given the last minute nature of our requirement. Don't go near this company - they are useless.

Pros: Simple collection and drop off arrangements.

Cons: It was clearly a very old car but was reliable I guess.

Pros: Great customer service. Efficient in their support when there was an issue with our first car

Cons: First car wasn’t good to drive

Pros: They decided to refund me for the aerial and some of the rental cost as compensation

Cons: No rental car company should have allowed their vehicle to go out in such an unsafe condition

Pros: quick and efficient

Cons: In the vehicle description it had 8 seater but was only a 7 seater, with my family I did need the 8.

Pros: It was easy and quick

Cons: nothing I can think if

Pros: Very friendly, quick pickup.

Cons: Depot is a little far from the terminal, but not too bad as long as you don't have a tight timeline to catch a flight.

Pros: Cheaper. Good service. Reliable and well maintained car considering kms.

Cons: Cheaper but car is old (more than 200,000km). Insurance offered at booking does not cover everything. Another one is to be paid after and makes the price less competitive.

Pros: Internet.

Cons: Great service and choice of cars.

Pros: The price was okay.

Cons: I booked the car two months in advance and asked for child seat. When I got there the child seats not even installed. The people didn't know how to do it and they even asked me to get it from another company. It wasn't professional and having two toddler with this situation was not fun.

Pros: It’s flexible, we missed picking up the car the we went there to pick up the car next day without drama.

Cons: The office only open from 9-5pm and our flight was delay that’s why we couldn’t pick up when we landed, there should be option to pick up your keys after hours. Also inside the car smells like horse shit.

Pros: Made it simple

Pros: it was quick and efficient and the car was OK.

Cons: Although you pau for all inn they give you the impression that you have to pay for dammage when making film and photos from the car when picking up the car. When we left the car at the end, nothing is checked.

Cons: Car very basic eg not even two cup holders, car needed wheel balance, had to ring numerous times over about 15 minutes on arrival before anyone picked up, long wait for pick up.

Pros: Cheap quick and easy

Pros: Efficient. Good value.

Pros: Easy to deal with and the shuttle pick up and drop off was easy and efficient.

Cons: Nothing to do with service, just the fact that I couldn't use all the features of the car as a lot of the buttons were in Japanese and couldn't work them out. Not expected in an English speaking country.

Pros: Car had a cpl of little dings on it. But everything was noted.

Pros: Tout et surtout leur gentillesse

Cons: Ras

Pros: Great value, if you do not mind the hassle.

Cons: They do not answer the phone saying the company name? So you have to sound dumb and ask. They have conflicting arrival instructions. Either someone will be at the gate waiting to help you, or you call a number after landing? I had to pay to call as I'm not from there. .

Pros: Excellent value. Quick and easy pick up and return. Budget older car but that's all we needed.

Cons: 1. As the counter close by 6pm, we have to pay for the remain balance and deposit over the email or phone without security. 2. only one replied email a day, very inefficient for asking question for overseas. 3. it was hard to find the place for the shuttle bus. 4. it took long time to pick up and drop off the rental car. 5. the pick up point is different from drop off.

Pros: They were nice at the desk

Cons: Car was a lemon - was nothing like what was on the rental voucher. Car broke down & refund for remaining days was issued however, I’m still waiting for the deposit. The car wasn’t safe. Wouldn’t move when accelerator was to the floor, revs would go up and down, knocking noise, not well maintained. I couldn’t believe it had a WOF

Pros: Easy as service

Pros: Efficient and friendly

Pros: Quick and Easy. The driver showed patients as shuttle bus area had since moved from the last time I was in Auckland and help give me instructions on how to find it.

Pros: Very good experience, easy pick up and drop off and friendly staff. Thank you

Pros: They made us feel relaxed and stress free.

Cons: The car could have been in better condition but they apologized. It was cheap.

Pros: The service of the shuttle pick up , the quick and easy straight forward process of renting the vehicle and the friendly service and the overall great condition of the vehicle was exactly as advertised on the site.

Cons: Nothing to fault at all.

Pros: They were good and liked how they drop off and pick up from airport

Cons: Cleaning policy if left dirty will charge $100-$200

Pros: Easy to deal with and communicate. Picked up from hotel and dropped off at the end

Pros: Vehicle was clean and went well. no problems with engine etc.

Cons: Very hard to understand the service provider. Still holding funds several days after drop off. Funds to be held needed to be clearly written on main information and not hidden in conditions part of information.

Pros: Easy to get in touch with

Cons: Nothing much, the car wasn't the one that was selected but it was still decent.

Pros: Reasonable price

Pros: Good customer service.

Cons: Shuttle didn’t have signage on it so was difficult to find at pick up area.

Pros: The hotel staff at Heartland were very efficient and explained alot more than the car rental people

Cons: Lack of understanding, state of car was not good

Cons: The car had bald tyres, the door remote did not work, the car was old. Would never use them again. would rather pay more and feel safer.

Pros: Easy and personable

Cons: Wasn’t at the airport when we arrived, great once he arrived was busy attending to someone else

Cons: Had to contact them for pick up when it clearly said on my booking that they would meet at airport with sign, rang number on booking and it was for South Island only and I was in the North - little issues I know but all makes a difference when you are time strapped

Pros: Fast, easy and affordable.

Cons: Car type was different to what I booked, however it was similar and was mentioned on booking that it may differ.

Cons: Called a few times when I wanted to be picked up at the airport. No answer which left me anxious with the fact it would have been a scam. Office hours starts at 8am, still didn't answer at 8.15am. Finally got picked-up at 8.30am. After driving for 5 minutes and needed to turn left, I discovered the left back indicator wasn't working. So didn't feel safe during busy traffic in Auckland. Also, dropped-off the car at exact 8am. The office lady showed up at 8.10am. Very unprofessional.

Pros: Simple, good price

Pros: Friend and easy to deal with. Good value for money

Cons: The car has a damped smell when picked up. We have to spray to get rid of it.

Pros: Great service, car, people.

Cons: Nothing. BUT I made a huge mistake. Somehow my booking got linked to Discover Cars who charged a whopping “service fee” which almost doubled the cost of the car. My advice - book directly with EZU cars and keep well clear of Discover

Pros: Helpful and no fuss

Cons: Could provide clearer direction on the pick up location / what car to look out for when being collected

Pros: Friendly and efficient

Cons: Nothing

Pros: Nothing

Cons: Moment speed went beyond 80-85 km, car would wobble and shake. Not sure if it was to do with wheel alignment not being done. Also the rear camera was not working properly. Not at all safe for our journey.

Pros: Great customer service, very cheap for a great car, easy communication, excellent to deal with.

Cons: -

Pros: Efficiency and price

Cons: Speed

Pros: Fast pick up / drop off and good pricing

Cons: A little confusing are we renting from Discovery Cars or Ezu Cars ?

Pros: Best service...

Cons: Everything is perfect....

Pros: Value for money, car was upgraded

Pros: Great service!

Pros: Easy conversation and when went to drop off I could pay for the toll road at the desk, so, it's made easier.

Cons: N/a

Pros: Quick and easy - was able to get on my pretty quickly once picked up and the car was cleaned. Great drop - super quick.

Cons: The car wasn't quite ready on arrival, so the windows were pretty dirty still and the car energy sounded very throaty, but I wasn't planning on driving very much so i carried on. Had I been planning long drives I would have been a bit more concerned about the energy noises

Pros: They were kind enough to collect me from the airport terminal

Cons: The car was at least 10yrs old had a terrible odour inside and smelt of dogs, in addition the brakes were faulty and the suspension faulty. The car had dents and scratches over all 4corners and some rust on the doors from damage to it. The electronic sliding doors were faulty too The car pictured on the website was a brand new model. When I queried this they offered to give me the new model but stated it was $100 per day

Pros: Flexible, had to return the car early because of COVID.

Cons: Nothing

Cons: I still haven't received the deposit refund that I was advised wouldn't take long. I also thought the need for a deposit wasn't made clear enough at time of booking

Pros: Nothing

Cons: Car wasn't in good order we got a car and then had to take back for another due to gearbox and the second car had a squeaky fan belt after day 2 and we also asked on arrival for an upgrade but wouldn't do it for us

Pros: Cheap

Cons: I was hoping to get the swift but got a car I didn't like

Pros: Nothing.

Cons: Car was in very poor condition, old, not as advertised. High mileage. Would not have felt safe with a child in the car. Horrible pick up - in the car hired. No signage, calls to 3 seperate numbers before call was answered for pick up. Office was shared with Chinese logistics company and everything was cluttered and disorganised

Pros: the car is clean, good condition, easy driving.

Cons: picking up on the airport - it took 20-30mins waiting.

Pros: quick and easy

Cons: n/a

Pros: nothing

Cons: just dodgy did not trust the company the representatives or the car

Pros: Pickup from airport

Cons: Car not full of fuel

Pros: Was a bit hard to understand where the pick up point would be.

Pros: friendly.

Cons: I had a car that was too big for my needs. A smaller more fuel efficient car would have been better.

Pros: The car fit 8 passengers and luggage plus walking frame

Cons: Our first car was not fit for hire but this was corrected promptly when brought to the companys attention

Pros: Easy transaction from booking online to picking up and returning the car.

Cons: We didn't get the car that we booked. They said it's not available, so we were given a different car.

Cons: Wasn't made clear that pick up from airport to the rental agency was only from 8am. As we arrived at 7am, I was concerned that no-one was expecting us.

Pros: The range of car rental companies

Cons: Nothing.

Pros: Free shuttle

Cons: The car that I had payed for, was not the car I got. I payed for a Toyota Previa, instanted got a Toyota Alpha 2007. The van was old and UGLY the only thing SIMILAR about the vehicle is the word TOYOTA. And as for the Security Deposit, I'm still waiting for it only 5 days and counting.

Pros: Friendly

Cons: Seemed a bit casual

Pros: Fast efficient easy

Pros: The cost, the car was fine, the staff were pleasant

Cons: Took nearly 40mins and many phone calls to make contact once I arrived at Akld Airport. On returning the car the deposit could not be refunded until the next day. The office looked like a warehouse

Pros: The cost

Cons: Time wasted at pick up and drop off and sense that the company was not trustworthy.

Pros: car was very clean

Pros: Very efficient, even gave me a free upgrade when I realised the car I had would not be suitable for long distance travelling, very grateful!

Cons: Minor thing but everything is written in Asian in vehicle but for the price I paid I didn't mind!

Pros: Good price, admin and pick up

Cons: Car could have been in better condition.

Pros: Car was reliable and cheap

Cons: Pickup service and drop off were both lengthy processes but staff were very friendly

Pros: Could you please install GPS for the car? Thansk

Pros: Terrible will never use again

Pros: Very efficient

Cons: No comment

Pros: easy going, not complicated, staff very helpful

Cons: nothing in particular

Pros: My windscreen wipers and windscreen had a film over it, so when it rained it was very hard to see

Pros: Really smooth and efficient process. Good value, good customer service.

Pros: quick and efficient, no worse than any other company i have used

Cons: nothing to dislike

Cons: Car had next to no engine oil in it

Pros: Not applicable.

Cons: I was kept waiting over 20mins at the airport. I was picked up in a small vehicle that had no business advertising - which I did not think was professional enough compared to the business vans other rental car companies have invested in. The vehicle only just held my suitcase but then another couple were being picked up and thankfully they were only carrying overnight bags otherwise there would have been no more room for a suitcase and we three customers in the car. Very disappointing.

Pros: Friendly staff

Cons: We were told a person would be waiting in the arrivals area with a sign with our name.We waited for quite some time,and finally phoned them.Only to be told that the shuttle was out side and there was no room.Could we wait another 20 minutes? However the manager came within in 10 minutes in the car we were to use.

Pros: Friendly staff

Cons: Car washers didn't work until I spoke to them about it which was a safety matter

Pros: Fast pick up

Cons: I received confirmation saying someone would be waiting at the airport with a sign with my name on it. This never happened. I called 3 different numbers and got voicemail. Eventually I got through to someone in Christchurch who couldn't help me. Eventually EZU called me back and said they'd gone back to the office because I wasn't there (I received no missed calls/voice messages) and I'd now have to pay an after hours charge. Terrible communication, wrong contact details and info given.

Cons: Wasn’t easy to pick up or drop off. Cobwebs, dents etc. slow process of getting car. Drop off inconvenient. Would not use again.

Pros: Ease. They also opened thru Easter when almost all other rental brands are closed

Cons: $500 deposit for not buying their insurance

Pros: Such a great easy service and lovely people

Pros: They were eager to help and the car was well priced.

Cons: we ordered a 7 seater car with room for 4 bags because we had 7 people. The car arrived at the airport and we then had to try to fit everyone in including the representative to go back to base. This was not good. Everything else was fine apart from the car being quite juddery at 100kmh due to needing a wheel alignment and balance, and the sticker said it was about 15,000ks overdue for a service.

Pros: great service, good car

Pros: Quick, easy, efficient, great price

Pros: So far good. Though we had misunderstanding when we areived at the airport but its all good. The staff not that friendly but her mood is diffrent when we drop off the car.

Cons: None

Pros: Quick service, reliable car, cheap on gas. Good price deal for 9 days.

Cons: The car was quite dirty outside, the inside was fine.

Pros: I really appreciated the ariport pickup and clear email communication.

Cons: The name is very similar to another car rental 'Ezi' which meant that I had trouble finding the location for drop off. When I realised my mistake, I also discovered that the Ezu location offered by Google was out of date. Fortunately I remembered that they gave the street address on an email correspondence.

Pros: Nice staff to drop off and pick up. Releasing the security deposit straight away. 1 day it came to bank account.

Cons: I liked all tge service the did

Pros: No absolutely no way disgusted very disappointed

Cons: The people that work there absolutely disgusting behaviour

Cons: Terrible baby seat we hired. Changed the time of drop off to 8am on 3/1/21 with agreement he would met me there and then take me to airport. Arrived and door was locked, stayed 35 minutes and continuously called them with no answer, ended up having to catch an Uber to airport. Left a voicemail no response. Very very disappointed

Pros: Great car, great service

Pros: The first car assigned to us has very bad wheel balancing issues and bad front shocks, so we returned it. The replacement vehicle was not very clean, but it was mechanically better than the first.

Cons: The rate was good

Pros: Customer service was brilliant and the UG brilliant as car booked was tiny. Cleanliness of car and also early drop off without extra fees was awesome.

Pros: Just loved dealing with the company :) Lovely staff at the counter - so willing to help. Couldn't praise them highly enough

Cons: Thought I ordered a nicer car model but that was my bad ! Overall price was wonderful so no real complaints

Pros: I booked Swift and I got Toyota vits.

Cons: Bad customer device. No one in the office to drop off.No body respond after I dropped the car.

Cons: Standard of Car, not your usual new car standard like the main rental companies.

Pros: I kept calling the ezu to refund our deposit but they were not picking up their phone!

Cons: Pick up your phone!

Pros: It was easy and friendly

Pros: service speed

Cons: first person was a bit hard to understand as only basic english

Pros: Not much

Cons: They werent waiting for us at the airport as per the contract, we had to find their number and call them and wait.

Pros: Everything is ready on our arrival.

Cons: The rental car is a bit old, year 2006.

Pros: Staffs are nice

Cons: The car I chose to rent wasn't in stock. Checkout process takes a long time. Unprofessional system.

Pros: Good efficient service

Cons: The battery on the car stopped working suddenly so we had to get a replacement battery and pay for an AA call out charge but we did get refunded for both when we dropped the car off.

Cons: The age and condition of the car wasn’t great. It broke down during the period we rented it and required roadside assistance. The SAT NAV provided didn’t work and It also had a faulty break light (identified by a member of the public). On arrival at the airport we had to phone EZU to collect us and waited for approximately 1hr.

Pros: Friendly staff but pick up was not to my expectations. Need to call them to pick up rather than them waiting with a signage as per stated in the pick up instructions.

Cons: Tyres were a bit worn out. The claims process needs to be explained clearly prior to booking for clarity purposes.