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Ezu Car Rental at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Called a few times when I wanted to be picked up at the airport. No answer which left me anxious with the fact it would have been a scam. Office hours starts at 8am, still didn't answer at 8.15am. Finally got picked-up at 8.30am. After driving for 5 minutes and needed to turn left, I discovered the left back indicator wasn't working. So didn't feel safe during busy traffic in Auckland. Also, dropped-off the car at exact 8am. The office lady showed up at 8.10am. Very unprofessional.
Pros: Simple, good price
Pros: Friend and easy to deal with. Good value for money
Cons: The car has a damped smell when picked up. We have to spray to get rid of it.
Pros: Great service, car, people.
Cons: Nothing. BUT I made a huge mistake. Somehow my booking got linked to Discover Cars who charged a whopping “service fee” which almost doubled the cost of the car. My advice - book directly with EZU cars and keep well clear of Discover
Pros: Helpful and no fuss
Cons: Could provide clearer direction on the pick up location / what car to look out for when being collected
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Rental Conditions
Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, New Zealand, United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Cash, MasterCard credit card, VISA credit card. When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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