Ezu Car Rental at Auckland Airport

Pros: Friendly and efficient

Cons: Nothing

Pros: Nothing

Cons: Moment speed went beyond 80-85 km, car would wobble and shake. Not sure if it was to do with wheel alignment not being done. Also the rear camera was not working properly. Not at all safe for our journey.

Pros: Great customer service, very cheap for a great car, easy communication, excellent to deal with.

Cons: -

Pros: Efficiency and price

Cons: Speed

Pros: Fast pick up / drop off and good pricing

Cons: A little confusing are we renting from Discovery Cars or Ezu Cars ?

Pros: Best service...

Cons: Everything is perfect....

Pros: Value for money, car was upgraded

Pros: Great service!

Pros: Easy conversation and when went to drop off I could pay for the toll road at the desk, so, it's made easier.

Cons: N/a

Pros: Quick and easy - was able to get on my pretty quickly once picked up and the car was cleaned. Great drop - super quick.

Cons: The car wasn't quite ready on arrival, so the windows were pretty dirty still and the car energy sounded very throaty, but I wasn't planning on driving very much so i carried on. Had I been planning long drives I would have been a bit more concerned about the energy noises

Pros: They were kind enough to collect me from the airport terminal

Cons: The car was at least 10yrs old had a terrible odour inside and smelt of dogs, in addition the brakes were faulty and the suspension faulty. The car had dents and scratches over all 4corners and some rust on the doors from damage to it. The electronic sliding doors were faulty too The car pictured on the website was a brand new model. When I queried this they offered to give me the new model but stated it was $100 per day

Pros: Flexible, had to return the car early because of COVID.

Cons: Nothing

Cons: I still haven't received the deposit refund that I was advised wouldn't take long. I also thought the need for a deposit wasn't made clear enough at time of booking

Pros: Nothing

Cons: Car wasn't in good order we got a car and then had to take back for another due to gearbox and the second car had a squeaky fan belt after day 2 and we also asked on arrival for an upgrade but wouldn't do it for us

Pros: Cheap

Cons: I was hoping to get the swift but got a car I didn't like

Pros: Nothing.

Cons: Car was in very poor condition, old, not as advertised. High mileage. Would not have felt safe with a child in the car. Horrible pick up - in the car hired. No signage, calls to 3 seperate numbers before call was answered for pick up. Office was shared with Chinese logistics company and everything was cluttered and disorganised

Pros: the car is clean, good condition, easy driving.

Cons: picking up on the airport - it took 20-30mins waiting.

Pros: quick and easy

Cons: n/a

Pros: nothing

Cons: just dodgy did not trust the company the representatives or the car

Pros: Pickup from airport

Cons: Car not full of fuel

Pros: Was a bit hard to understand where the pick up point would be.

Pros: friendly.

Cons: I had a car that was too big for my needs. A smaller more fuel efficient car would have been better.

Pros: The car fit 8 passengers and luggage plus walking frame

Cons: Our first car was not fit for hire but this was corrected promptly when brought to the companys attention

Pros: Easy transaction from booking online to picking up and returning the car.

Cons: We didn't get the car that we booked. They said it's not available, so we were given a different car.

Cons: Wasn't made clear that pick up from airport to the rental agency was only from 8am. As we arrived at 7am, I was concerned that no-one was expecting us.

Pros: The range of car rental companies

Cons: Nothing.

Pros: Free shuttle

Cons: The car that I had payed for, was not the car I got. I payed for a Toyota Previa, instanted got a Toyota Alpha 2007. The van was old and UGLY the only thing SIMILAR about the vehicle is the word TOYOTA. And as for the Security Deposit, I'm still waiting for it only 5 days and counting.

Pros: Friendly

Cons: Seemed a bit casual

Pros: Fast efficient easy

Pros: The cost, the car was fine, the staff were pleasant

Cons: Took nearly 40mins and many phone calls to make contact once I arrived at Akld Airport. On returning the car the deposit could not be refunded until the next day. The office looked like a warehouse

Pros: The cost

Cons: Time wasted at pick up and drop off and sense that the company was not trustworthy.

Pros: car was very clean

Pros: Very efficient, even gave me a free upgrade when I realised the car I had would not be suitable for long distance travelling, very grateful!

Cons: Minor thing but everything is written in Asian in vehicle but for the price I paid I didn't mind!

Pros: Good price, admin and pick up

Cons: Car could have been in better condition.

Pros: Car was reliable and cheap

Cons: Pickup service and drop off were both lengthy processes but staff were very friendly

Pros: Could you please install GPS for the car? Thansk

Pros: Terrible will never use again

Pros: Very efficient

Cons: No comment

Pros: easy going, not complicated, staff very helpful

Cons: nothing in particular

Pros: My windscreen wipers and windscreen had a film over it, so when it rained it was very hard to see

Pros: Really smooth and efficient process. Good value, good customer service.

Pros: quick and efficient, no worse than any other company i have used

Cons: nothing to dislike

Cons: Car had next to no engine oil in it

Pros: Not applicable.

Cons: I was kept waiting over 20mins at the airport. I was picked up in a small vehicle that had no business advertising - which I did not think was professional enough compared to the business vans other rental car companies have invested in. The vehicle only just held my suitcase but then another couple were being picked up and thankfully they were only carrying overnight bags otherwise there would have been no more room for a suitcase and we three customers in the car. Very disappointing.

Pros: Friendly staff

Cons: We were told a person would be waiting in the arrivals area with a sign with our name.We waited for quite some time,and finally phoned them.Only to be told that the shuttle was out side and there was no room.Could we wait another 20 minutes? However the manager came within in 10 minutes in the car we were to use.

Pros: Friendly staff

Cons: Car washers didn't work until I spoke to them about it which was a safety matter

Pros: Fast pick up

Cons: I received confirmation saying someone would be waiting at the airport with a sign with my name on it. This never happened. I called 3 different numbers and got voicemail. Eventually I got through to someone in Christchurch who couldn't help me. Eventually EZU called me back and said they'd gone back to the office because I wasn't there (I received no missed calls/voice messages) and I'd now have to pay an after hours charge. Terrible communication, wrong contact details and info given.

Cons: Wasn’t easy to pick up or drop off. Cobwebs, dents etc. slow process of getting car. Drop off inconvenient. Would not use again.

Pros: Ease. They also opened thru Easter when almost all other rental brands are closed

Cons: $500 deposit for not buying their insurance

Pros: Such a great easy service and lovely people

Pros: They were eager to help and the car was well priced.

Cons: we ordered a 7 seater car with room for 4 bags because we had 7 people. The car arrived at the airport and we then had to try to fit everyone in including the representative to go back to base. This was not good. Everything else was fine apart from the car being quite juddery at 100kmh due to needing a wheel alignment and balance, and the sticker said it was about 15,000ks overdue for a service.

Pros: great service, good car

Pros: Quick, easy, efficient, great price

Pros: So far good. Though we had misunderstanding when we areived at the airport but its all good. The staff not that friendly but her mood is diffrent when we drop off the car.

Cons: None

Pros: Quick service, reliable car, cheap on gas. Good price deal for 9 days.

Cons: The car was quite dirty outside, the inside was fine.

Pros: I really appreciated the ariport pickup and clear email communication.

Cons: The name is very similar to another car rental 'Ezi' which meant that I had trouble finding the location for drop off. When I realised my mistake, I also discovered that the Ezu location offered by Google was out of date. Fortunately I remembered that they gave the street address on an email correspondence.

Pros: Nice staff to drop off and pick up. Releasing the security deposit straight away. 1 day it came to bank account.

Cons: I liked all tge service the did

Pros: No absolutely no way disgusted very disappointed

Cons: The people that work there absolutely disgusting behaviour

Cons: Terrible baby seat we hired. Changed the time of drop off to 8am on 3/1/21 with agreement he would met me there and then take me to airport. Arrived and door was locked, stayed 35 minutes and continuously called them with no answer, ended up having to catch an Uber to airport. Left a voicemail no response. Very very disappointed

Pros: Great car, great service

Pros: The first car assigned to us has very bad wheel balancing issues and bad front shocks, so we returned it. The replacement vehicle was not very clean, but it was mechanically better than the first.

Cons: The rate was good

Pros: Customer service was brilliant and the UG brilliant as car booked was tiny. Cleanliness of car and also early drop off without extra fees was awesome.

Pros: Just loved dealing with the company :) Lovely staff at the counter - so willing to help. Couldn't praise them highly enough

Cons: Thought I ordered a nicer car model but that was my bad ! Overall price was wonderful so no real complaints

Pros: I booked Swift and I got Toyota vits.

Cons: Bad customer device. No one in the office to drop off.No body respond after I dropped the car.

Cons: Standard of Car, not your usual new car standard like the main rental companies.

Pros: I kept calling the ezu to refund our deposit but they were not picking up their phone!

Cons: Pick up your phone!

Pros: It was easy and friendly

Pros: service speed

Cons: first person was a bit hard to understand as only basic english

Pros: Not much

Cons: They werent waiting for us at the airport as per the contract, we had to find their number and call them and wait.

Pros: Everything is ready on our arrival.

Cons: The rental car is a bit old, year 2006.

Pros: Staffs are nice

Cons: The car I chose to rent wasn't in stock. Checkout process takes a long time. Unprofessional system.

Pros: Good efficient service

Cons: The battery on the car stopped working suddenly so we had to get a replacement battery and pay for an AA call out charge but we did get refunded for both when we dropped the car off.

Cons: The age and condition of the car wasn’t great. It broke down during the period we rented it and required roadside assistance. The SAT NAV provided didn’t work and It also had a faulty break light (identified by a member of the public). On arrival at the airport we had to phone EZU to collect us and waited for approximately 1hr.

Pros: Friendly staff but pick up was not to my expectations. Need to call them to pick up rather than them waiting with a signage as per stated in the pick up instructions.

Cons: Tyres were a bit worn out. The claims process needs to be explained clearly prior to booking for clarity purposes.