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Ezu Car Rental at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Buyer Beware! Truly the worst experience car rental experience we have ever had, period. Shameful and Disgraceful people at EZU. They are running a scam by providing extremely worn out vehicles and collecting $1000 NZD deposits for damages like a small window rock chip. Then telling the customer it is okay because we can get our money back from our insurance. Beware Max (Asian female manager) and the other reps.
Cons: Please read! Scammed and was taking advantage by EZU and we have evidence. The vehicle was extremely worn out. Bumper was falling off and came loose after we had left town. This damage was not disclosed. Tires were bald on the outer tread pattern. The car was dirty inside and out but was still visible that the paint, interior, and windows were in bad shape. We made sure to do our best to care for the worn vehicle. Upon return the manager and reps stole our $1000 NZD for a small rock chip!
Pros: Efficient, polite at both pick up and drop off. Car was fine.
Cons: Pick up at Auckland Airport was a bit challenging due to temporary car hire locations and poor signage. Not a reflection on the rental company
Pros: Helpful
Cons: Poor knowledge of the car being rented out
Pros: Fast service, competitive pricing, delivered on every promise
Pros: Really excellent service.
Cons: Car was very high mileage, had lots of minor bumps/damage and was not supplied with parcel shelf
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Australia, New Zealand, United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Cash, MasterCard credit card, VISA credit card. When paying with cash, a debit/credit card issued on the main driver's name is required for security purposes.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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