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yesaway at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Price wasn't to bad
Cons: Unable to understand the representative over the phone. Shuttle service and office hours are limited. Never received an itemised invoice for fuel charged after returning the vehicle with less than a full tank. Cars exterior was dirty on pick up, stains on interior.
Pros: On time and efficient.
Pros: Quick pick up, one guy was very personable and helpful. The other not so much. Immediate drop off, the nice man at the agency took me straight away, without having to wait for the van. Car was ok, good value.
Cons: there could have been more identification of the rental agency's name in the emails, it wasn't easy to figure out what brand I was looking for in the car park.
Pros: Quick easy friendly
Cons: Very quick
Pros: Easy pick/drop off of vehicle. Great price
Pros: efficient, value for money
Cons: great service
Pros: quick and easy
Pros: Car was adequate
Cons: Didn’t have enough car seats for the 3 ordered. Most had mould on them. Only on employee with lots of people waiting to be taken to the airport while the transport didn’t know who he was picking up.
Pros: Quick and easy
Pros: The service was efficient and easy
Pros: Very accommodating and friendly.
Pros: Great value. Don’t need a brand new car like the big companies provide, and our slightly older model was clean and reliable.
Cons: Nothing. it was all good
Cons: Unfriendly staff and dirty vehicle
Pros: Airport shuttle service
Pros: Efficient and accommodating. Flight in was rescheduled and delayed by a day but yesaway was kind enough to adjust the rental period and not charge for the day and held my car
Pros: Quick and efficient
Pros: Pick up and drop off by same person. Very friendly
Cons: Person at the desk during drop off. Told me very bluntly, Get uber if you want, when I just asked him about shuttle and who will drop me at the airport.
Pros: That I got a car
Cons: The guys behind the desk where we picked up the car spoke little english, spoke their own language between eachother while customers were doing the paperwork to collect their cars, i felt that was a bit rude especially when in an english speaking cou. The car itself was fine apart from everything in it was in Japanese. Couldn't even use the radio because we couldn't work out how to without a single English word on the screen. I asked the guy if it could be changed to English and he just said no.
Pros: Drop off service excellent
Pros: Quick efficient service.
Cons: The actual reception itself and toilet facilities were disgusting, not very inviting, such a shame, however the staff service was great.
Pros: Easy and swift
Pros: Car was new and in best condition
Cons: The location is in middle of no where. If you are dropping the car after hours, you wont find ubers to go back to airport or your accommodation. I had to book through corporate cabs to make sure i get a cab at 6 in the morning after dropping the car for my flight at 9.
Pros: Very flexible in their approach
Pros: I liked the insurance coverage included and cost was better than other companies
Cons: I didn't like the extra time needed for a remote location and extra luggage transfer with shuttle
Pros: The pickup from airport and dropus back, good service and car
Cons: The rental agency desk was outside of the terminal
Cons: Grotty depot, rubbish bin overflowing, yard overgrown and neglected. Incorrect sign outside. Shuttle was a disaster. Driver looked at our papes and said we were not his client. Left us waiting for one hour!
Pros: The guys helped us transit quickly - we were running late for our flight.
Cons: Nothing - really excellent service
Pros: Good price, decent car, overall service was good other than a couple of issues noted.
Cons: Tried to give me a car without a luggage cover which would have left all luggage visible from outside the car. Had to make quite a fuss before the guy rang his boss and in 20 seconds had found one and fitted it! Also, pick up could only be arranged by phone call - not ideal when travelling abroad and you don't yet have a local SIM.
Pros: So easy & efficient. Stress-free 😊
Cons: Slow to pick us up from airport
Pros: Quick and efficient
Pros: They let us swap vehicles when we requested one. Very accommodating to us when we requested.
Cons: Only downside was the first car we were supposed to rent had a stereo that was all Japanese. But the agent let us swap cars to one with a more basic but English stereo. Was a bit of a mess around but it was sorted quick.
Pros: Very efficient
Pros: Clear instruction on pick up.
Pros: The car was clean, and very modern. I did not expect to get a 2018 Toyota Corolla. The staff are very very friendly. It’s not everyday you receive flawless services from a car rental company.
Cons: I can’t list anything
Pros: car was clean and tidy
Cons: Picked up by wrong provider and wasted 1hour waiting to be picked up.
Pros: I appreciated everything about Yesaway. Fast pickup from the airport, minimal amount of time spent signing forms and on the road in record time. Friendly, happy team.
Cons: There was nothing I didn't like.
Pros: super quick and efficient, no messing around
Cons: As above. Will not use again
Cons: Took a while after to pick us up at airport. Airport signage for shuttle drop of and pickup points in the parking area non existent.
Pros: Kevin was excellent, he was very obliging and helpful to us when we needed to store the car at the base for a weekend, this included an extra pick up and drop off from the weekend flights. Thanks for your help Kevin.
Pros: It seems there is one person doing all the jobs (shuttle from the airport, taking calls, reception, bookings). He gave a great service despite being very busy.
Pros: Easy instructions from pick up to drop off and complimentary shuttle ride from the airport
Cons: Late charge due to flight delay
Pros: Disappointed the blue tooth didn't work so made it harder to do my work while traveling
Pros: quick and very helpful
Cons: no dislikes thanks
Pros: Better car than I expected for a lower priced operator. Car was very clean and well maintained. Very good value for money. Prompt shuttle service, pleasant and friendly staff.
Cons: Looked like pretty minimal staffing levels which could lead to delays at times but we had no problems.
Pros: No complaints the man in office was great
Pros: Will book with Discovery again. Great service. Loved the car .
Pros: Straight forward
Pros: Made it very easy.
Pros: easy & efficient
Pros: The guy seemed nice.
Cons: The car kept yelling at me in an Asian language. The sat nav and radio was all in an Asian language with no way to change it. It took 40 min to be picked up from the airport. When I dropped the car off it was all rush rush because there were people in the car waiting to go to the airport. I left things in the car cause I was rushed to get out and get in the van. No place to charge a phone in the car.
Pros: Fast & easy
Cons: Car stereo was very basic and didn't have an expander so could only get a couple of stations.
Pros: Pick up and drop off were great, would use again
Pros: Friendly helpful best service I’ve had in rental car hire
Cons: Top class all the way highly recommended
Pros: Disappointed the car manual was only in Japanese. Would have liked to learn more about driving a hybrid. Also, the Nav-man’s maps need to be updated
Pros: The guy that helped us was great
Cons: No on-site cars at airport, but I guess that’s why it’s cheap!
Pros: Everything was quick fast easy thanks
Cons: The normal price for the insurance I find always a bit excessive considering what you would normally pay for a month
Pros: Prompt and friendly
Pros: Great car. Good value for money
Cons: Was quite a distance from airport but that not a great inconvenience
Pros: We were picked at Auckland airport about 10 minutes after we rang them.
Cons: The handling of the credit card payment concerned me. Instead of the usual swipe and PIN, the agent took photos of both sides of the credit card on his cell phone. Due to the potential future missuse of this card I cancelled the card when I returned home.
Pros: Flexible with flight delays and quick pick up from airport
Pros: Yesaway is great definitely recommend!
Pros: Friendly and helpful
Pros: They were waiting at the airport prior to use calling them.
Cons: The service was great
Pros: So easy to book a car on line and ease of collection
Cons: No negative comments
Pros: Agent was friendly and super helpful.
Cons: Nothing. Everything was a breeze.
Pros: Fuel economy
Cons: Fast and good communication.respond to sms and calls
Pros: Easy, friendly efficient
Pros: Front pick up to drop off was very fast and efficient would definitely recommend to my family and friends. Was so polite and professional really appreciated the attentive service great job!
Cons: Nothing they were flawless from pick up to drop off! Thank you
Pros: Friendly and efficient.
Cons: Not Applicable
Pros: great services
Cons: just finding the place...no sign
Pros: Reasonable price
Cons: Although they had a whole lot of cars in their fleet and not a lot of customers, we received an old, rusty not very clean car.
Pros: The car was clean and was an extremely good price.
Cons: The driver that picked us up from the airport constantly was constantly on his cellphone while driving. This could be fixed and made legal if he purchased a $50 hands free system.
Pros: Excellent Service and vehicle
Pros: We had to extend the time we had the car for, but then change back to the original arrangement & the agent was extremely accommodating. We did not have to wait to be dropped of after returning the vehicle.
Cons: The office appeared clean & tidy but the exterior and surrounds of the office was a mess with rubbish & weeds near the entrance.
Pros: Excellent customer service, very friendly and efficient
Pros: Fast service. Quick phone call and instructions were given with the correct waiting time. Very crucial when travelling with children.
Cons: The outdoor seating area could do with a little tidy up. My children were playing and there were cigarette butts everywhere and rubbish on the ground. But otherwise very happy with the service. Would come back.
Pros: All good!
Cons: Only complaint (not the service providers fault, though) was that the boot of the car was very small. Perhaps boot's approximate size can be added to the description of the car?
Pros: Utterly reliable and fast. All you want. Last time I rented the Covid lockdown was declared and THEY contacted ME to check on my plans. I used them again because they show up when they say they will and there are no unexpected nasty surprises.
Cons: Second time renting car was definitely a bit tired. But it was clean and did the job. For the price it was amazing value.
Pros: was seemless and flexable
Pros: Kevin was prompt on any concerns, replied to my email an phone calls I will be back an will spread the word cheers for a great service car and price
Pros: I liked everything. I cannot find one thing to complain about. Probably though I liked the low price best.
Cons: The drive to the shuttle point was longish but so swift and totally efficient it was impossible to find fault at that price point. I felt as if a limo had picked me up - indeed I had a call at the baggage claim and walked straight out where directed.
Cons: Pick up from the airport was too long a wait we didnt get the car till 4.30 .... when we arrived at airport at 3
Pros: Relatively easy to use
Cons: Booking was discovery cars but that's not the company at the car yard or the pick up van
Pros: They are customer centred
Cons: It wasn’t easy to find due to signage
Pros: Very professional and they look after their customers.
Pros: The service was excellent
Pros: friendly willing to please
Cons: off airport
Cons: We it come to return car before flying out there was no help or understanding, the car had to be dropped off and we had to find our own way back to airport at our cost.
Pros: not much
Cons: almost zero communication
Pros: Very happy with the service
Cons: We satisfied
Pros: Quick and easy
Cons: Quick and easy
Cons: Hated EVERYTHING. NEVER GOT MY CAR. THIS COMPANY ROBBED ME
Pros: fast and easy pick up and drop off
Pros: Great car, and service, real value for money
Pros: Had an amazing experience with Yeaaway, we had to extend our rental for a few more days and they manage to do that over phone as we were in Rotorua. Fast service for pick up and drop off, as well as paper work and inspection of car.
Cons: Yesaway was a bit far from the airport, at least 10-15mins,
Pros: Affordable and reasonable price compare to the service
Cons: Car condition (Highlander 2016) was not that good, cleanliness was not good
Pros: Easy and no fuss
Pros: Value for money and friendly service
Pros: Professional and courteous
Pros: It was quick
Cons: Car was a bit dirty in and out but I think the branch is understaffed
Pros: Fast and simple to pick up and drop off, great little car as described
Pros: The car was nice and tidy,
Pros: Zippy little car. Loved it. I was meant to drop car off by 5pm, but an appointment went 90 minutes over, and with peak hour Akld traffic made me 2 hours late and an hour past closing time. On arrival, the attendant was accommodating and very kindly raced me to the airport for a 7pm flight. He drove fast and very safely despite being 1 hour past their close time. I was impressed. Thank you very much for what you did. I appreciated it!!
Cons: On pick up noone was there. A call to them told me they were 10 mins away. They arrived and drove like a mad man! No one in the depot when we arrived. It explained everything. Paperwork done well. Shown to Nissan Tiida. First thing was it smelt, didn't feel clean. Had to leave windows open for 2-3 hours to get rid of smell. Windscreen was dirty too. Not shown where things in car were, like handbrake which was on the floor.
Pros: Super speedy & efficient.
Pros: Fast and efficient
Pros: Price was main appeal
Cons: Contact from airport and drop-off were ok but could be improved (but appreciate some of this is due to cut price nature of the business!)
Pros: great car, good price
Cons: I couldn't talk to a person to collect car at airport and had to call 3 times and wait until they got back to me
Pros: Service was a bit slow as their one person at the desk and their one customer we had to wait longer then we wanted so we could on our holiday.
Pros: Easily done over the phone. No need for service desk and queues. Just a phone call to check which door to wait at. They took photos of all areas of the car. It was a hassle free service, and the car was newer than expected for the price. Other companies were offering older crappie cars for more!
Pros: Eady and hassle free ... pick up and drop off shuttle service to and from airport
Pros: Airport pickup as office is away from terminal
Cons: Office closes at 6pm (my flight landed at 5.50pm) so if my flight had been late it would have created problems.
Pros: efficient service
Cons: In the event of a claim the excess is very high
Pros: What service
Pros: Quick and easy.
Pros: all pretty good really
Cons: a bit of confusion with the extra insurance
Pros: Friendly customer service
Pros: Easy pick up and return. Great value for money.
Pros: Easy to pick up and drop off. lovely people