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Alamo at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick and efficient drop off.
Cons: We paid extra for a GPS but there was already one built into the car!
Pros: Peter was great explained it all so we understood
Cons: The Indian lady on return was a rude person and needs a few lessons in customer services.
Pros: See above
Pros: The people actually at Auckland Airport and the cars excellent.
Cons: That I stupidly booked through a third party and not direct!
Pros: Absolutely nothing. Never even saw them and have had no response to my complaint
Cons: Everything. No shuttle service, no answer to phone calls, no car, wrecked our holiday.
Pros: As above
Cons: As above
Pros: We have two insurance for the car and that was really bad , no good support from you and Alamo
Pros: It was quick and easy to use and the rep was kind and caring and took the time to guide you what would be the best options for you
Cons: They didn't introduce you to the car as to what controls were for. For example we didn't know what the B was for on the automatic gearing
Pros: The guy at the desk was under the pump, was flustered. We ordered a Mitsubishi ASX, told us we were getting a hilux, ended up being a ASX. Ok with that. We had to wait 40 minutes for the car to be ready, the clean was a rush job.
Cons: The car rental agency set up being offsite from the airport was inconvenient, however understand logistical reasons why.
Pros: Almost new car at reasonable rate
Pros: Was good
Cons: Directions to rental pickup all you have is catch free shuttle bus there’s more than one and where to catch it from etc outside gate 8 to your right side bus stop
Pros: Quick and easy
Cons: Very helpful
Cons: When speaking to the representative he was not clear and took advantage to upsell
Cons: Friendly receptionist.
Pros: I will recommend my friend to hire car from them
Pros: Excellent service under very difficult conditions
Pros: Cooperative. Great phone customer service. Excellent clean car.
Cons: Not clear instructions for car pick up so was hard to find the office and had to pay to exit the carpark (because took awhile to find the office and only 5 mins were free).
Pros: Easy, straight forward.
Pros: affordable and quick. really friendly and drop off was straight forward
Pros: friendly and efficient
Cons: not their fault, but I had insurance through a third party and nearly paid insurance twice - the third party didn't share that information with Alamo. Next time I will book directly to avoid that.
Pros: dropping off the car was quick and easy.
Cons: Took forever to get a car, couldn't get clear instructions on where to wait for a bus to get over to rental agency. We and others waited and no one shows up. No cars were ready when we showed up