Auckland Airport (AKL), Auckland, New Zealand
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Driver's country of residence is United States of America (USA) and age is 30-65
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Europcar at Auckland Airport

Auckland Airport International & Domestic Terminal, Auckland 2022
0064 092 750 066
Pick-up instructions
Effective Saturday 22nd July 2023, the Europcar vehicle rental office at Auckland International Airport will return to inside the International Terminal. All Europcar rental collections will be serviced from the Europcar counter within the International Terminal Arrivals Hall. The temporary offices that have serviced rentals since January will close, however there will be Key Dropbox facilities available for vehicle returns. Customers will need to collect their keys and rental agreement from inside the terminal and then proceed to the car park to collect their vehicle. The car park is approximately a 5-10 minute walk from the terminal. Domestic travellers can find rental car operators on the ground floor of the multi-level car park building, directly opposite the domestic terminal forecourt.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-00:30; 07:30-23:59
Tue:00:00-00:30; 07:30-23:59
Wed:00:00-00:30; 07:30-23:59
Thu:00:00-00:30; 07:30-23:59
Fri:00:00-00:30; 07:30-23:59
Sat:00:00-00:30; 07:30-23:59
Sun:00:00-00:30; 07:30-23:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
Kia Niro
March 27, 2024

Pros: The Guy in the pickup shed was freindly helpful and useful.

Cons: possible three desks but only one girl on duty to sort the paperwork before car pickup.

Australia
Kia Niro
March 19, 2024

Pros: Good cars. Nice people

Cons: Talked us into upgrading, didn't really need it.. didn't tell us how to charge the electric car. Had to ask a random person how to do it. Didn't tell us there was a charger in the boot. Didn't walk around the car with us. I did a video by myself

United Kingdom
Kia Stonic
March 14, 2024

Pros: Excellent car (Ford Puma ST) and ease of return.

Cons: Nothing

New Zealand
Kia Niro
February 28, 2024

Pros: Nothing

Cons: Unprofessional service, taking personal phone calls whilst we were there also 3 or 4 other people waiting!

Australia
Tesla Model Y
February 27, 2024

Cons: Booked car not available so had to opt for an alternative

Australia
Tesla Model Y
February 18, 2024

Pros: Quality of car

Cons: Not car ordered & battery only 25% Charged

Latvia
Kia Niro
February 10, 2024

Pros: The staff at the desk was professional and supportive. The car was nice, almost new and clean. No technical problems on the road.

Cons: I repeatedly received (and still do) misdirected emails from the company, intended to some other person, and these emails do not have a reply option.

United Kingdom
Kia Niro
January 30, 2024

Cons: Our car was at the wrong airport on collection, so we had to wait around longer than expected. The car had rubbish left in it from previous people. When dropping off the car we didn't receive any confirmation that everything was OK or that we would be receiving our deposit back.

New Zealand
Suzuki Swift
January 21, 2024

Pros: Customer service was great, nice and easy pick up and drop off.

Australia
Suzuki Swift
January 4, 2024

Pros: Easy experience. I was upgraded as no cars left of the category I had paid for.

Cons: Found the whole process great.

New Zealand
Kia Niro
January 4, 2024

Pros: The service when I got here was great. Very professional.

Cons: The car I booked was for some reason booked for Auckland. It was meant to be booked for pickup in Palmerston North. That’s why I sent my flight details

Australia
Kia Niro
December 7, 2023

Pros: Nothing- it wasn’t a good experience

Cons: Staff person trying to find the booking Pick up of car - it wasn’t there at booked time

Switzerland
Kia Niro
November 28, 2023

Pros: efficient

Cons: really bad - car had to be washed first. had to wait 20 minutes. car arrived wet and car damage was invisible when wet - deliberate ? hope not but maybe, many cars delivered wet at 7pm ?

Australia
Kia Stonic
November 11, 2023

Pros: Very efficient at responding to queries and at the rental desk

Cons: They kept quoting a higher price when arranging the ferry drop off/ pick up in advance. DiscoverCars we’re not at all helpful either.

Australia
Kia Sorento
November 6, 2023

Pros: All staff were friendly, professional and the SUV was almost new, which was a surprise given the cheap rate I was quoted by DiscoverCars.

Cons: Have to say there was nothing I didn't like about the service provided.

Australia
Kia Niro
October 31, 2023

Pros: Picking up the car was really easy & the girl behind the counter was very helpful.

Australia
Kia Sportage
September 4, 2023

Pros: Very professional and great car

New Zealand
Kia Niro
July 13, 2023

Pros: Brand new truck

Cons: Nothing negative to say

Australia
Ford Ranger
June 29, 2023

Pros: Not very good very poor customer service

Cons: Everything was pretty poor customer service

Australia
BMW X1
May 25, 2023

Cons: car I had hired was not available after confirming booking

Australia
Kia Cerato
May 22, 2023

Pros: Ease of pickup and choice of car.

Cons: No one in attendance at drop-off at Wellington airport( contactable by phone however)

Ireland
Kia Sportage
April 29, 2023

Pros: Fast, efficient & friendly

Cons: Nothing much - the car hire place had moved - that caused some confusion & uncertainty finding the new location.

Australia
Kia Carnival
March 20, 2023

Pros: Picking the car up we spent 45 minutes waiting for the attendant as she was on her own and needed lunch due under staffed

Cons: Great overall besides the waiting time

New Zealand
BMW X1
January 31, 2023

Pros: Short staffed at pick up desk meant we waited for nearly an hour in the line to get served

Australia
Nissan X-Trail
January 27, 2023

Cons: We waited in the queue for 55 minutes to pick up the car at Akl International airport. They already have all the information. Why does this take so long?

New Zealand
Kia Carnival
January 23, 2023

Pros: Customer service

Cons: Nothing

United Kingdom
Kia Cerato
January 6, 2023

Pros: Clean, new car. Staff fantastic in really difficult circumstances. The customer service team’s boss was nowhere to be seen and they could have done with some support. A lot of people were very angry. We had travelled for over 40 hrs and difficult to accept that the final leg let the whole trip down. We were a lot more fortunate than a lot of disgruntled customers , many who had tired kids.

Cons: The car that we got albeit smaller than ordered was fine. Crossing to South Island went well both handing car in and picking next one up. Second car was great

Australia
Kia Cerato
December 23, 2022

Pros: After a little confusion with changing cars mid holiday at the ferry between north island and south island we had a great trip. Iain was super helpful and we appreciated the upgrade.

Australia
Kia Stonic
December 7, 2022

Pros: The car provided was fine.

Cons: You could NOT contact a representative at any stage. We had queries and tried to ring the number given four times but the phone just rang out.

Australia
Mitsubishi ASX
December 3, 2022

Pros: The collection of car at International Airport office did not provide service on the date 6th November 2022 was not operating so that I needed to go to domestic airport office to get the car

Cons: The Europcar office told Discovery Car insurance cover we bought did not related to them and asked us whether I wanted to get I surance again with them.

Australia
Kia Stonic
November 21, 2022

Pros: Close proximity of the pick up spots from arrival hall

Cons: Too much time spent on lining up and registering on the counter - rather inefficient system

Australia
Ford Ranger
November 20, 2022

Pros: Friendly staff

Cons: Couldn't find any faults

United Kingdom
Kia Cerato
November 16, 2022

Pros: Happy with the collection.

Cons: The office was closed when I returned the car. None of the 3 phone numbers could be contacted. I ordered a sat nav for the duration of the hire, but was not told that there was one fitted in the car, so I was charged for something I did not need. There was no transport from the office to departures and as I have a disability it was a long difficult walk.

Australia
Kia Cerato
November 9, 2022

Pros: All went well from desk

Cons: Just one receptionist on.

United Kingdom
Suzuki Swift
November 9, 2022

Pros: Friendly service

Cons: No one available to speak to (for 15 minutes) at the Queenstown site

Australia
Kia Cerato
October 31, 2022

Cons: Closed or temporary service desks. One with a note on the window referring me to another airport terminal entirely for which I had to catch a shuttle. Id already paid and been dropped off by another shuttle at the closed service desk. No Europcar spaces at the ferry terminal drop off and no service reps to confirm where i could leave the car.

New Zealand
Suzuki Swift
October 27, 2022

Pros: not much, wasn't a good experience

Cons: the fact that they shut the branch, never communicated to me and then wanted me to walk to a different terminal to collect!

Australia
Kia Stonic
October 27, 2022

Pros: The process was quicker dropping off key, 2 workers that day!

Cons: The girl was slow doing too many people, should have had more help, I was also given the wrong car and had to walk backwards and forwards to car park to exchange, she just gave me another key and said there’d be a discount for being a cheaper smaller car but there was no discount!

New Zealand
Mitsubishi ASX
October 17, 2022

Pros: Really nice modern car

Cons: Nothing to not like

New Zealand
Suzuki Swift
October 17, 2022

Pros: Car was not where I had requested pickup, had to go to another site to collect. Car was also not ready and was 90 late from the time I booked. Was offered a discount for the inconvience and also allowance for the car previously not being return full. Told the girl I didn't need the insurance plan as had already booked and paid for it. Final credit card bill was higher than what I had booked, dispite the "discount & allowence" and was charged the insurances.

Cons: Poor service, over charged and will not refund becuase I signed the contract. At that point I didn't read what I was signing as just assumed the girl had it correct and I was already an hour late by this stage.

United Kingdom
Mitsubishi Outlander
October 1, 2022

Cons: Charged me an additional invoice which still is not resolved after more than 24 hours.

Australia
Kia Carnival
August 3, 2022

Cons: They gave our rental away to someone else which left no vehicles available for us Shit service

New Zealand
Kia Cerato
May 9, 2022

Pros: Awesome upgrade

Cons: N/A

New Zealand
Mitsubishi Outlander
January 7, 2022

Pros: Friendly service

New Zealand
Ford Everest
January 6, 2022

Pros: Good front desk service.

Cons: We wasted our 1 hour to find the office because on the google map it is different address. And the representative in the parking (i will not say his name i dont want that anyone put action on him) the way he talk with us like we are thief and showing attitude on the parking. We are your customer we are not stealing your car we are paying you. It is your responsibility to give customers good instructions But the minor mistake have changed the thinking of the mine to go back to the your services.

New Zealand
Suzuki S-Cross
July 21, 2021

Pros: Efficient and friendly service

Cons: N/A

Australia
Suzuki S-Cross
July 16, 2021

Pros: I received the best service.

New Zealand
Suzuki S-Cross
July 12, 2021

Pros: Love the vehicles. Will continue to rent vehicles and will build a reputation with company for the future.

Australia
Kia Stonic
July 6, 2021

Pros: The staff who served us recommended an upgrading of our rental car for extra $2O per day. We believe that has made our journey more comfortable.

New Zealand
Suzuki Vitara
November 21, 2020

Pros: Good quality new car, easy, efficient, friendly

New Zealand
Holden Trax
July 8, 2020

Pros: Staff friendly and helpful

Cons: Upgrade was lovely but didnt want a bigger car to drive and park in Auckland. Medium SUV to largr SUV Holden Trax to Holden Acadia

Australia
Holden Equinox
March 1, 2020

Pros: Customer service was very slow and we waited a long time in line

Cons: We didn’t get the car expected and there was a lack of cars

Australia
Suzuki S-Cross
February 19, 2020

Pros: Quick & easy - no hassle at all!!

Cons: Nothing

Malaysia
Kia Carnival
December 6, 2019

Pros: Efficient & easy pick up

Cons: Nothing

Australia
Ford Ranger
November 2, 2019

Pros: I certainly will be back for my next trip

Australia
Mazda CX5
September 24, 2019

Pros: Friendliness, no queues

Cons: Pushing on additional insurance

New Zealand
Toyota Corolla Sedan
March 1, 2019

Pros: Companies consistent deceptive practice means we will avoid in future, we gave it a 2nd chance and now know what to expect.

Cons: we had rented a carolla or similar intermediate only to find we were forced to take a very large SUV or nothing else. When dropping off the car another couple were offered exactly the same option, massive SUV or wait 5 hours for a different car. Driving a tank like this was nerve wracking on NZ's small roads and fuel cost was massively higher than what should have been for car size requested. 1 hour delay to get car was not appreciated. Also, advertising said had third party coverage, not.

United Kingdom
Holden Spark
January 24, 2019

Pros: We found all was helpful and efficient

New Zealand
Toyota Corolla Sedan
November 21, 2018

Pros: Close to airport, easy to work with

Singapore
Toyota Camry
November 7, 2018

Pros: New car

Cons: They charge me higher than what discovercarhire.com quoted me online

United States of America (USA)
Toyota Rav4
September 18, 2018

Pros: In New Zealand always convenient and efficient , not like in Inverness Scotland

Cons: In New Zealand services are always on point not like in Inverness Scotland

New Zealand
Toyota Corolla
March 2, 2017

Cons: It takes a little bit longer to pick up the car. GPS didn't work

Most Popular Car Rental Deals

Auckland Airport
Compact SUV
Kia Niro or similar
Kia Niro
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$61.90 / per day
Auckland Airport
Compact
Suzuki Swift or similar
Suzuki Swift
  • 4
  • 1
  • 5
  • A/C
  • Auto.
Europcar
$67.65 / per day
Auckland Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Auto.
Europcar
$69.77 / per day
Auckland Airport
Compact SUV
Kia Stonic or similar
Kia Stonic
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$76.75 / per day
Auckland Airport
Economy
Suzuki Jimny or similar
Suzuki Jimny
  • 4
  • 2
  • 2
  • A/C
  • Auto.
Europcar
$77.86 / per day
Auckland Airport
Standard SUV
Ford Ranger or similar
Ford Ranger
  • 5
  • 4
  • 4
  • A/C
  • Auto.
Europcar
$78.82 / per day
Auckland Airport
Standard SUV
Ford Ranger or similar
Ford Ranger
  • 5
  • 4
  • 4
  • A/C
  • Auto.
Europcar
$82.98 / per day
Auckland Airport
Full-size SUV
Kia Sorento or similar
Kia Sorento
  • 5
  • 3
  • 5
  • Auto.
Europcar
$92.78 / per day
Auckland Airport
Standard SUV
Jeep Compass or similar
Jeep Compass
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$99.83 / per day
Auckland Airport
Intermediate SUV
MG HS or similar
MG HS
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$150.71 / per day
The above prices are only approximate and were last updated at 20:50 on 2024-03-27. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Loss Damage Waiver (damage deductible: ~€ 2495.00), Airport surcharge, VAT (value added tax), Free modifications.
Rate excludes
An administrative charge of 2.24 % will apply for payments made using the following card(s) MasterCard, Visa, American Express.
An administrative charge of 3.45 % will apply for payments made using the following card(s) Diners.

The following surcharges may apply: Premium Location surcharge.
Driver requirements
Minimum rental age is 21 years.
For certain car groups, minimal rental age is 25 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, credit card on a main drivers name, booking voucher, flight information, full G driver license.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Ski rack, Snow chains, then an additional amount of deposit will be held on their credit card.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Cheques, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Moving the car from one island to another is forbidden.
Details are available from the car rental company's reservation office.
Optional extras and services
Available special equipment: Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.

Pick-up & Drop-off
Mon:  00:00 - 00:30, 07:30 - 23:59
Tue:  00:00 - 00:30, 07:30 - 23:59
Wed:  00:00 - 00:30, 07:30 - 23:59
Thu:  00:00 - 00:30, 07:30 - 23:59
Fri:  00:00 - 00:30, 07:30 - 23:59
Sat:  00:00 - 00:30, 07:30 - 23:59
Sun:  00:00 - 00:30, 07:30 - 23:59

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Working hours
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Thu:00:00-02:00; 05:00-23:59
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Working hours
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Working hours
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Tue:09:30-17:59
Wed:09:30-17:59
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Tue:08:30-16:00
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98703330
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Sun:06:00-22:00
Avis
Avis
Good 7.9 / 4 reviews
6492568366
Terminal Building
$100 - $107
Working hours
Mon:00:00-01:30; 05:00-23:59
Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
Fri:00:00-01:30; 05:00-23:59
Sat:00:00-01:30; 05:00-23:59
Sun:00:00-01:30; 05:00-23:59
Routes Car Rental
Routes Car Rental
Good 7.7 / 27 reviews
+6409275006
Auckland Airport, Ray Emery Drive, Māngere, Auckland 2022
$63 - $131
Working hours
Mon:07:30-23:59
Tue:07:30-23:59
Wed:07:30-23:59
Thu:07:30-23:59
Fri:07:30-23:59
Sat:07:30-23:59
Sun:07:30-23:59
National
National
Good 7.7
+64092560849
42 Verissimo Drive
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
Yes Rentals
Good 7.6 / 667 reviews
+6434202878 / / 0800237672 / +64274144712
120 greenwood road, Mangere, Auckland, 2022
$139
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Discount Car Rentals New Zealand
Good 7.6 / 613 reviews
080017951795 / +6496882299 / +6492754085
3 Verissimo Drive, Māngere, Auckland 2022
$163 - $167
Working hours
Mon:09:00-16:55
Tue:09:00-16:55
Wed:09:00-16:55
Thu:09:00-16:55
Fri:09:00-16:55
Sat:09:00-16:55
Sun:09:00-16:55
Firefly
Firefly
Good 7.6
092568692
Andrew Mckee Ave
Working hours
Mon:00:00-02:00; 05:00-23:59
Tue:00:00-02:00; 05:00-23:59
Wed:00:00-02:00; 05:00-23:59
Thu:00:00-02:00; 05:00-23:59
Fri:00:00-02:00; 05:00-23:59
Sat:00:00-02:00; 05:00-23:59
Sun:00:00-02:00; 05:00-23:59
Surprice
Surprice
Good 7.5
+6496665113
112 Pavilion Drive
Working hours
Mon:06:00-21:00
Tue:06:00-21:00
Wed:06:00-21:00
Thu:06:00-21:00
Fri:06:00-21:00
Sat:06:00-21:00
Sun:06:00-21:00
Keddy
Good 7.3 / 43 reviews
+64092750066
AUCKLAND AIRPORT
$72 - $160
Working hours
Mon:00:00-00:30; 07:30-23:59
Tue:00:00-00:30; 07:30-23:59
Wed:00:00-00:30; 07:30-23:59
Thu:00:00-00:30; 07:30-23:59
Fri:00:00-00:30; 07:30-23:59
Sat:00:00-00:30; 07:30-23:59
Sun:00:00-00:30; 07:30-23:59
Flexways
Flexways
Good 7.2 / 6 reviews
+541152630917 / +5491152599877 / +64211802323
1-6 Ray Emery Drive, Auckland Airport, New Zealand
$85 - $130
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
USAVE
Good 7 / 108 reviews
+6492569430
9 Manu Tapu Dr, Auckland Airport, Auckland 2022
$53 - $54
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Autounion
Satisfactory 6.5 / 520 reviews
+6499490944 / 080022776468
104 Montgomerie Road, Mangere, Auckland 2022, New Zealand
$28 - $244
Working hours
Mon:07:00-19:00
Tue:07:00-19:00
Wed:07:00-19:00
Thu:07:00-19:00
Fri:07:00-19:00
Sat:07:00-19:00
Sun:07:00-19:00
NUCarrentals
Satisfactory 6.4 / 33 reviews
+6493033912 / 0800735825
5 Airpark Dr, Mangere, Auckland 2022
$91 - $94
Working hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-17:00
Sun:09:00-16:00
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