Europcar at Auckland Airport

Pros: The Guy in the pickup shed was freindly helpful and useful.

Cons: possible three desks but only one girl on duty to sort the paperwork before car pickup.

Pros: Good cars. Nice people

Cons: Talked us into upgrading, didn't really need it.. didn't tell us how to charge the electric car. Had to ask a random person how to do it. Didn't tell us there was a charger in the boot. Didn't walk around the car with us. I did a video by myself

Pros: Excellent car (Ford Puma ST) and ease of return.

Cons: Nothing

Pros: Nothing

Cons: Unprofessional service, taking personal phone calls whilst we were there also 3 or 4 other people waiting!

Cons: Booked car not available so had to opt for an alternative

Pros: Quality of car

Cons: Not car ordered & battery only 25% Charged

Pros: The staff at the desk was professional and supportive. The car was nice, almost new and clean. No technical problems on the road.

Cons: I repeatedly received (and still do) misdirected emails from the company, intended to some other person, and these emails do not have a reply option.

Cons: Our car was at the wrong airport on collection, so we had to wait around longer than expected. The car had rubbish left in it from previous people. When dropping off the car we didn't receive any confirmation that everything was OK or that we would be receiving our deposit back.

Pros: Customer service was great, nice and easy pick up and drop off.

Pros: Easy experience. I was upgraded as no cars left of the category I had paid for.

Cons: Found the whole process great.

Pros: The service when I got here was great. Very professional.

Cons: The car I booked was for some reason booked for Auckland. It was meant to be booked for pickup in Palmerston North. That’s why I sent my flight details

Pros: Nothing- it wasn’t a good experience

Cons: Staff person trying to find the booking Pick up of car - it wasn’t there at booked time

Pros: efficient

Cons: really bad - car had to be washed first. had to wait 20 minutes. car arrived wet and car damage was invisible when wet - deliberate ? hope not but maybe, many cars delivered wet at 7pm ?

Pros: Very efficient at responding to queries and at the rental desk

Cons: They kept quoting a higher price when arranging the ferry drop off/ pick up in advance. DiscoverCars we’re not at all helpful either.

Pros: All staff were friendly, professional and the SUV was almost new, which was a surprise given the cheap rate I was quoted by DiscoverCars.

Cons: Have to say there was nothing I didn't like about the service provided.

Pros: Picking up the car was really easy & the girl behind the counter was very helpful.

Pros: Very professional and great car

Pros: Brand new truck

Cons: Nothing negative to say

Pros: Not very good very poor customer service

Cons: Everything was pretty poor customer service

Cons: car I had hired was not available after confirming booking

Pros: Ease of pickup and choice of car.

Cons: No one in attendance at drop-off at Wellington airport( contactable by phone however)

Pros: Fast, efficient & friendly

Cons: Nothing much - the car hire place had moved - that caused some confusion & uncertainty finding the new location.

Pros: Picking the car up we spent 45 minutes waiting for the attendant as she was on her own and needed lunch due under staffed

Cons: Great overall besides the waiting time

Pros: Short staffed at pick up desk meant we waited for nearly an hour in the line to get served

Cons: We waited in the queue for 55 minutes to pick up the car at Akl International airport. They already have all the information. Why does this take so long?

Pros: Customer service

Cons: Nothing

Pros: Clean, new car. Staff fantastic in really difficult circumstances. The customer service team’s boss was nowhere to be seen and they could have done with some support. A lot of people were very angry. We had travelled for over 40 hrs and difficult to accept that the final leg let the whole trip down. We were a lot more fortunate than a lot of disgruntled customers , many who had tired kids.

Cons: The car that we got albeit smaller than ordered was fine. Crossing to South Island went well both handing car in and picking next one up. Second car was great

Pros: After a little confusion with changing cars mid holiday at the ferry between north island and south island we had a great trip. Iain was super helpful and we appreciated the upgrade.

Pros: The car provided was fine.

Cons: You could NOT contact a representative at any stage. We had queries and tried to ring the number given four times but the phone just rang out.

Pros: The collection of car at International Airport office did not provide service on the date 6th November 2022 was not operating so that I needed to go to domestic airport office to get the car

Cons: The Europcar office told Discovery Car insurance cover we bought did not related to them and asked us whether I wanted to get I surance again with them.

Pros: Close proximity of the pick up spots from arrival hall

Cons: Too much time spent on lining up and registering on the counter - rather inefficient system

Pros: Friendly staff

Cons: Couldn't find any faults

Pros: Happy with the collection.

Cons: The office was closed when I returned the car. None of the 3 phone numbers could be contacted. I ordered a sat nav for the duration of the hire, but was not told that there was one fitted in the car, so I was charged for something I did not need. There was no transport from the office to departures and as I have a disability it was a long difficult walk.

Pros: All went well from desk

Cons: Just one receptionist on.

Pros: Friendly service

Cons: No one available to speak to (for 15 minutes) at the Queenstown site

Cons: Closed or temporary service desks. One with a note on the window referring me to another airport terminal entirely for which I had to catch a shuttle. Id already paid and been dropped off by another shuttle at the closed service desk. No Europcar spaces at the ferry terminal drop off and no service reps to confirm where i could leave the car.

Pros: not much, wasn't a good experience

Cons: the fact that they shut the branch, never communicated to me and then wanted me to walk to a different terminal to collect!

Pros: The process was quicker dropping off key, 2 workers that day!

Cons: The girl was slow doing too many people, should have had more help, I was also given the wrong car and had to walk backwards and forwards to car park to exchange, she just gave me another key and said there’d be a discount for being a cheaper smaller car but there was no discount!

Pros: Really nice modern car

Cons: Nothing to not like

Pros: Car was not where I had requested pickup, had to go to another site to collect. Car was also not ready and was 90 late from the time I booked. Was offered a discount for the inconvience and also allowance for the car previously not being return full. Told the girl I didn't need the insurance plan as had already booked and paid for it. Final credit card bill was higher than what I had booked, dispite the "discount & allowence" and was charged the insurances.

Cons: Poor service, over charged and will not refund becuase I signed the contract. At that point I didn't read what I was signing as just assumed the girl had it correct and I was already an hour late by this stage.

Cons: Charged me an additional invoice which still is not resolved after more than 24 hours.

Cons: They gave our rental away to someone else which left no vehicles available for us Shit service

Pros: Awesome upgrade

Cons: N/A

Pros: Friendly service

Pros: Good front desk service.

Cons: We wasted our 1 hour to find the office because on the google map it is different address. And the representative in the parking (i will not say his name i dont want that anyone put action on him) the way he talk with us like we are thief and showing attitude on the parking. We are your customer we are not stealing your car we are paying you. It is your responsibility to give customers good instructions But the minor mistake have changed the thinking of the mine to go back to the your services.

Pros: Efficient and friendly service

Cons: N/A

Pros: I received the best service.

Pros: Love the vehicles. Will continue to rent vehicles and will build a reputation with company for the future.

Pros: The staff who served us recommended an upgrading of our rental car for extra $2O per day. We believe that has made our journey more comfortable.

Pros: Good quality new car, easy, efficient, friendly

Pros: Staff friendly and helpful

Cons: Upgrade was lovely but didnt want a bigger car to drive and park in Auckland. Medium SUV to largr SUV Holden Trax to Holden Acadia

Pros: Customer service was very slow and we waited a long time in line

Cons: We didn’t get the car expected and there was a lack of cars

Pros: Quick & easy - no hassle at all!!

Cons: Nothing

Pros: Efficient & easy pick up

Cons: Nothing

Pros: I certainly will be back for my next trip

Pros: Friendliness, no queues

Cons: Pushing on additional insurance

Pros: Companies consistent deceptive practice means we will avoid in future, we gave it a 2nd chance and now know what to expect.

Cons: we had rented a carolla or similar intermediate only to find we were forced to take a very large SUV or nothing else. When dropping off the car another couple were offered exactly the same option, massive SUV or wait 5 hours for a different car. Driving a tank like this was nerve wracking on NZ's small roads and fuel cost was massively higher than what should have been for car size requested. 1 hour delay to get car was not appreciated. Also, advertising said had third party coverage, not.

Pros: We found all was helpful and efficient

Pros: Close to airport, easy to work with

Pros: New car

Cons: They charge me higher than what discovercarhire.com quoted me online

Pros: In New Zealand always convenient and efficient , not like in Inverness Scotland

Cons: In New Zealand services are always on point not like in Inverness Scotland

Cons: It takes a little bit longer to pick up the car. GPS didn't work