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Mode Car Rentals at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Hassle free. Quick.
Pros: No much to like, the attendant at Auckland and the after hours person on the phone were more pleasant than the rest but ultimately everyone else were extremely unhelpful. Thought a local small chain would be more helpful but they were not.
Cons: The car pickup is 2miles away, you have to wait for a shuttle to come get you up if you don’t have international calling you can’t call them to pick you up. You get to the facility where you then check yourself in via QR code while the staff ignores you. They then bring up a shabby car, with no instructions on how to drop off car at destination. We called Wellington office 4x to get instructions emailed to us to drop off. Then had to drop off car on street next to gas station. So unorthodox!
Pros: Staffs are nice.
Cons: The car is too old.
Pros: Got the car I wanted
Cons: Bit confusing with emails and messages
Pros: Won’t be using mode again.
Cons: No correspondence “
Pros: Service was great. People were helpful. Will be booking with mode again.
Pros: right vehicle for our trip
Pros: efficient and good price
Cons: radio wasn't really modern : usb, sd card and bluetooth wasn't working
Pros: The staff were very helpful and attentive. Everyone was very pleasant. Easy to deal with. I sent a couple of emails and I received prompt replies every time.
Pros: They were clear about what extra insurance cover meant
Pros: Easy pickup and drop off, we got taken to the airport as soon as we returned the van
Cons: Easy to deal with and bond returned before we even got on the plane
Pros: They were friendly, helpful and cheerful. Very easy to talk to.
Pros: Friendly helpful staff
Cons: Newer vans would be nice and a GPS system would have been great
Cons: I received a call 2 hours prior to contracted drop off time asking where we were. I was driving on the motorway at the time. When I arrived at the depot I was told that I should have been back by 8:00. I showed the representative my contract which stated 10:00. He then insisted that he had to check the car for damage to compare it to any damage when we collected it, I ask why when we had taken out “piece of mind” insurance and hadn’t been given any information on existing damage om collection
Pros: The vehicle itself was ideal for our needs and the cost was reasonable.
Cons: The pick-up service (provided by an agent, given our arrival into Auckland was after hours) was terrible. The receptionist was quite rude when he found out we were collecting a vehicle, not checking in to his hotel.
Pros: Easy process to check the condition of the car on pick up and drop off.
Pros: Our car was ready to go so pick up was very quick with friendly reception staff. We are both in our mid 60’s and the young Maori boy who dropped us off to the airport was very friendly and helpful. He loaded and unloaded our bags. He even got a trolley at the airport for our bags. We really appreciate great customer service 💯
Cons: The pick up driver, with a beard, was not at all helpful or friendly which meant we all loaded and unloaded our own bags. He drove like he was racing to be somewhere.
Pros: Friendly staff
Cons: Having nothing to say was all great service
Pros: On time pickup at Airports.
Cons: In Auckland took way to long to get on the road. Trying to pack bags in car and told have to wait while photos being taken.
Pros: Response quick, flexible on changes, friendly
Pros: Easy pick up of car after hours
Cons: Car is a bit old.
Pros: Super friendly, helpful staff. Had great suggestions
Pros: The service was excellent
Cons: Couldn’t get in contact with Auckland office when I rang. Was told shuttle was on its way but an hour late.
Cons: Perhaps the the importance to checkin was not highlighted. I ordered 2 days before arriving in NZ so I did not know about checking in. I arrived at 08h30 is not a good idea as there was confusion between before hours and during hours.
Pros: Not overly complicated
Pros: The shuttle bus drive that take us to the pick up point was friendly.
Pros: because out of office hours arrive . very difficult collect vehicle, spent almost 2 hours picking up the car
Pros: Friendly and helpful service from everyone, no matter what their role was. The car was roomy, comfortable and economical.
Pros: Friendly, efficient service, quality vehicle, reasonable price, would use again.
Pros: Responsive to my inquiries. I think I was upgraded, because the car was bigger than I was expecting (which was a good thing in hindsight).
Cons: It wasn't real clear to me how the pick up worked. We waited a very long time for the bus to collect us and take us to the hotel where the car was located.
Pros: Overall service was good. Convenient place for pick up and drop off.
Pros: Easy and no problems
Cons: Présentation des commandes du véhicule, absence de prise en main, avertisseur de danger, mode 4x4, gestion du GPS.
Cons: After 30 days rental they couldn't extend the hire period from 1pm to 4pm without charging me for an extra day. On a Sunday . .
Pros: The efficiency of their service, the clear instrution on their webside to call once landed in Auckland. Shuttle bus pick up was promt to pick us up. Friendly and professional, also very helpful over the phone. Will difintely use them again and recommend to family and friends
Cons: Maybe there location, a little further out of the terminal but that beyond anyone’s control, over all a satisfied customer
Pros: Cheap and the car was nice to drive.
Cons: The way they hurriedly ushered me out the door when we returned almost as if they had something to hide. I have since received a claim about some alleged damage however the evidence provided show what appears to simply be mud or dirt along with other previously repaired (painted over with the same car colour paint) scratches. The time stamp on the photo is stamped 39 minutes prior to our dropping the car off according to the rental agreement forms emailed to me. Cannot contact by phone.
Pros: The staff had personality and liked working there so found them to be very helpful and friendly and made us feel welcome and appreciated.
Cons: Just a little late to pick us up from the airport. But the farm animal entrainment and putting the heater on high well and truely made up for the wait in the cold.
Pros: Very Happy, will deal direct with them in the future
Cons: They said we'd driven 6410km??????, maybe 150
Pros: Auckland Airport branch representatives were very efficient and friendly
Cons: Feel it was value for money
Pros: Communication generally, specifically emails were replied to promptly, and no surprises in the deal.
Cons: The gentleman I spoke to on the phone initially at the office to discuss pick up did not speak English clearly which made communication frustrating.
Pros: Drop off was very quick and easy
Cons: Nothing really
Pros: Suited our needs and good value.
Pros: Friendly, helpful, and understanding.
Pros: Good service
Pros: The agent called me the day before said my online check in with credit card problem, I corrected it over the phone with the agent, asked him if everything ok, I got an email 30 mins later then said the driving license upload got problem, and I called again to the agent, another person said everything looks good... so it is waste of time for me to handle such problems
Cons: The Auckland pick up and drop off experience is terrible.. it's provided by heartland hotel, which means I paid extra for after hrs pick up and drop off for nothing, coz I have to match the hotel shuttle time instead of matching my own schedule time
Cons: The after hours directions were clear on paper work, but when calling for shuttle pick up was hard to get through and then given the wrong information to catch shuttle, and then taken to the wrong pick up location having to taxi once realized at wrong distanation.
Pros: The rental was quite good value for money; pick-up (after hours) and drop-off were fairly easily handled.
Cons: As explained above: Neutral score is given here for some questions because I was not satisfied about the lack of response to my query about the level of insurance that was covered in the rate I paid. I rang after hours, at the time of pickup at Heartland H. in Auckland, but nobody rang me back. According to what I actually paid, I had paid for Full Coverage ($11 per day). However, I paid a $3000 deposit which- as far as I could tell- corresponded to NO coverage!
Cons: Took a while for transfer to airport to go even though van was there at depot
Pros: Not much at all.
Cons: We ordered a Toyota Hiace and were given a Nissan Caravan - the seats were tiny and the whole car was MUCH smaller, holding only half the amount of luggage. We had to pick up after hours so never spoke with anyone directly from the car rental company and felt we were taken avantage of due to the late pickup. THe car was in terrrible disrepair, radio and demister didn't work, no air in the back part of the van and parts were falling off inside, it was like driving a rundown delivery van.
Pros: No fuss
Pros: Delightfully surly
Pros: Customer service was fantastic by Ron. Was so helpful. Deserves a paid rise x
Cons: All great
Pros: nice staff
Cons: hard to get hold of anyone to organise the shuttle
Pros: Pickup and drop-off were very easy, staff were very helpful.
Pros: efficient, quick
Cons: no issues
Pros: They give great service. Really friendly and was very happy with the car.
Pros: Fast, friendly and very helpful
Pros: Friendly staff
Cons: Took an hour to get picked up as directions of where to wait for pick up we’re wrong on the booking from a third party booking agent.
Pros: Need more info Where to Park when dropping off car
Cons: Process of renting too difficult & total cost of rental car not clear. No checkout paperwork available. Vehicle bumpers sent out unprepared. Didn't provide verification for any no damages to vehicle upon return..
Pros: The rental agent Ron in Auckland was VERY helpful and patient in helping me with using Google Maps Offline because my data from the USA wasn't working. Everyone at the office was nice. Drop off at the Heartland Hotel was a breeze. The shuttle driver woman was so nice and helpful, too.
Pros: Easy drop off
Cons: Nothing.Every thing was very good
Pros: Car was great for what we wanted it for and we had no problems with it.
Cons: Long walk to/from shuttle pick up point to the airport.
Pros: they were pleasant, helpful and catered to our needs
Cons: nothing to dislike
Pros: The staff were excellent and very helpful
Pros: Phoned me as I boarded the plane & unable to answer. Text me about after hours collection. Happy with vehicle performance.
Cons: Confusion on collection. Car wasn't delivered to hotel as advised and unable to contact business as after hours. Had to wait at airport for at least 45 minutes until sorted. Then had to wait at hotel for at least an hour for vehicle to be delivered.
Pros: Quick to pick us up from the airport
Pros: Great service from staff at mode rentals, explained things really well, wonderfully clean and tidy vehicles. Definitely worth the money. Will use again when in Auckland next
Pros: Car needs brake discs machined and new shock absorbers
Pros: Easy checking if done earlier by internet Car model as booked
Cons: GPS not available Over 140K km
Pros: all good
Pros: Car wasn’t new, but it was clean and ran well for the duration of our trip. We did about 2500 km. The pick up and drop off was efficient. Our bond was released immediately and came back in as promised. Before hiring we had a couple of bad reviews, but our experience was very good. Good price. Pleasant staff and everything as advertised. Thank you.
Cons: No issues
Pros: Very quick service once I arrived at the yard to collect it.
Pros: Staff were all very friendly, car was good
Cons: Off airport location, required shuttle, which is OK, but requires a bit of extra planning when travelling for business.
Pros: Staff were very friendly and helpful
Cons: The car had a rattle in the dashboard. The one way drop-off fee far too high, especially as I now know, people in NZ pay as little as $1 to do a return drop off.
Pros: Nice people and service
Pros: Competitive price
Cons: We had to call several times to get picked up from the airport.
Pros: Only the lift back to airport
Cons: Obscure location Scrappy office
Pros: It was quick and easy to pick up the car, car was clean and ready to go.
Cons: We hired a Nissan Leaf, an electric vehicle, which we hadn't driven before but were keen to give it a try. However because we were internationals we couldn't download the appropriate apps to charge the vehicle and pay for charging. Mode give you some websites to look up charging locations but you can't actually use them due to being unable to download the apps, as they're only available to people who live in NZ. Also the city drop off location is impossible to find, we had to call several times.
Pros: As above
Cons: Discovery stated that car would be 2017 or later. Thought it would be later and had booked in July 22 but received an email in Dec stating that car would be older
Pros: Mode contacted me when my flight was delayed and made arrangements for after hours collection.
Pros: It all worked.
Cons: Early collection from Auckland hotel did take more time than it should.
Pros: Friendly and efficient
Pros: Professional and very helpful
Cons: The car turned out to be in an unfit state for purpose. Very old with considerable wear and tear, constant whining sound - pointed out and dismissed - faulty radio control. Then pointed out to me by family member it had a bald tyre under legal limit and discovered it hadn’t been serviced. Turned out I had to come back to Auckland to hire premises 2 hours away from my primary accommodation to get these issues addressed. Support given from assistant Raul but manager defensive. No compensation.
Pros: Friendly, efficient, answered all questions.
Cons: Took a while to figure out where to meet pick-up car. My material had old information.
Pros: Very good service. Reassuring representative, he made sure we understood our part of the deal and they their part of the deal.
Cons: The car had some cosmetic scratches and a dent when we received it. The sales rep showed us their photos of the damages and asked us if it was okay.
Pros: The after hours drop off was easy to find.
Pros: Great car & communication.
Pros: After hours service
Cons: Customer service representatives
Cons: All good, no issues
Cons: Car was filthy inside. Dirty glass and dust every where.
Pros: Friendly staff, good clean vehicle
Cons: A bit expensive to drop off in a different location
Pros: Mentioned above; also I caused some paint/scrape damage to the back left fender. Please contact me regarding payment for the repair.
Pros: Vehicle provided was perfect for our needs and was what we expected when we initially booked.
Cons: Unexpected relocation fee charge despite the fact they knew we were dropping the car off in a different location at the time of booking.
Pros: good value
Cons: excessive paperwork
Pros: Their communication was fantastic and they didn't muck us around at all. We had multiple delays with our flights and they accommodated those issues easily.
Cons: There wasn't anything we had an issue with.
Pros: The pickup was well organized to hire the car at the airport. The car was in vry good condition, alotugh an older model
Cons: othing reakly, only the drop off in Auckland city could have been described better. I had some problems to find the box to drop the key, was very hidden in the reception hall.
Pros: Excellent service from staff at check in and on returning car
Cons: Car was not in best condition lots of dents on bodywork
Pros: Always responded to email queries promptly
Cons: A bit dirty under the car seats and capsule when we picked up the car
Pros: I was able to change days of rental
Cons: Nothing at this time
Pros: Easy pick up and drop off, nice car on good condition
Pros: All members of the team were delightful and friendly
Cons: It was a little bit of a nuisance when picking up the car after hours knowing where the pick up point was and finding the car.
Pros: Competitive pricek
Cons: This is an offsite location so it takes more time to collect the car. The car was a little old and had many scratches, chips,etc.
Pros: An all round great service and far, I look forward to my next trip with you
Pros: Ability to complete online booking details, to make pick up quicker. Details provided were great.
Cons: Please consider putting a sticker either in the vehicle or inside by the fuel cap, highlighting the type of fuel required.
Cons: Communication was poor before pickup and while I had rented. Charging options were miserable. No one responding to my ask for help
Pros: Mode was great to deal with throughout, we had cancelled and delayed flights and they were understanding and quickly sorted out what we needed. Easy to contact and great price!
Pros: friendly staff
Pros: The car was in excellent condition.
Cons: Customer service wasn't great. Felt very bureaucratic, especially around terms of the contract. Gotta watch out for additional fees like late and early pickup.
Pros: Everything was fine
Cons: Unhappy that did not get what I ordered 2017-2020 car , we were given 2015 model with no explanation
Pros: They were efficient
Cons: The car was not road worthy in my opinion. It swerved during the rain and I could have been in an as accident
Cons: Auckland -lack of information about the operation and features of that particular car also would not rent the Navman due to the out of date information on it. Next time I would use my phone GPS which was more reliable . Staff should inform the clients of the out of date information on the Navman and to use their phone to guide them.
Pros: Friendly service, reliable vehicle
Pros: Very accommodating and essy to deal with even drove us in the car to the airport as ee had so much luggage and two kids
Pros: Quick and easy pick up and dropboff
Cons: Poor communication
Pros: Very helpful and quick
Pros: Great after hours service
Pros: Easy to pick up and drop off and the free shuttle
Cons: Excessive bonds , if I’m renting a car for cheap why would i pay a bond so high , I’m finding cheap hire for a reason.
Pros: Friendly. Efficient
Pros: Mode provided a car that aligned well with our needs, at a good price.
Pros: Great service when we wanted to change the car seat.
Cons: Not the best information when getting to the hire car after hours.
Pros: Easy access. Efficient and friendly staff. Fast service.
Pros: Easy and quick transfer from the sirport
Cons: Car wasn’t ready on arrival.
Pros: The pick up & drop off instructions were very good & shuttle service excellent
Cons: Didn’t like the cost for relocation of car at drop off. Expected this to be normal for a car hire company.
Pros: Quick service. From the moment I reached the office, they attended to me right away. Keys and documents all prepared and they know who I was.
Cons: The car wasn’t well maintained. Seat cushion is stained. The car just feel dirty.
Pros: Quick Easy Cheap
Pros: Good car. Could smell that dogs had been in the car when the heater was running.
Cons: Friendly staff
Pros: Friendly helpful staff, efficient collection and drop off, the only issue we had was the collection area at Auckland Airport had just been changed and it took us a while to find the shuttle bus, this wasn't really Mode's fault as it was a new road layout
Cons: Trying to find new collection point for shuttle bus, email or text with updated info would have been helpful
Pros: New car, clean and easy process.
Cons: No clear instructions for change of pick up point due to construction,waited for almost 45min -1hour and 2 phone calls to get there. Would have been handy to have a New Zealand driving Map in the car,we got lost due to road works and poor reception on our travels.
Pros: Pick up and drop off, so easy
Cons: Quick, efficient and friendly. Would use again for sure
Pros: Good, efficient, clean, spacious Van.
Cons: Long wait for shuttle to pick us us from the airport. We were made to pay for Road User Charges (RUC) for diesel powered vehicles at 10 cents/km which other rental companies did not. We were also charged extra $40 because we returned the car half an hour early at 0830 am -which was still considered as after hours this was not stated on the rental agreement.
Pros: Great value. Staff were all very helpful - a pleasure to deal with.
Pros: Ease of pickup
Cons: Couldn’t renew the car at he same rate
Pros: Process was easy even though we did both pickup & drop off our of hours.
Cons: We had to wait for the shuttle bus to take us to get the car & after dropping it off. Would have been better being at the airport.
Pros: Not a lot
Cons: Not a lot
Pros: Thoroughly clear and easy to understand
Cons: Overall no complaints
Pros: A speedy pick up, & drop off
Cons: The car was a bit basic for the cost .... older model, loose rear view mirror, some rubbish in the glove box (from previous people?)
Pros: Great value and engaged staff
Cons: Pick up could have been a bit quicker but we were on holiday so not a big issue at the time
Cons: My credit card fraud! Car repoted to police as stolen through rental period. Big trauma to my 11 years old son! This case will go to international court! If you want to save your own credit and goodwill, you should terminate your agreement with scams called Mode Car Rentals from New Zealand as soon as possible. Massive campain on all internet portals will follow against Mode Car Rentals thieves and if you dont quit cooperation with them you will be resposible as well...
Pros: Everything. They were great
Pros: The understanding when we were delayed dropping the car due to the motorway being closed because of an accident and for not charging us extra.
Pros: Easy to organise, good service.
Cons: The vehicle was not a recent model, it was 5 years old.
Pros: Very prompt response to questions
Cons: Just drop off was not clear and had to ask
Pros: Very friendly staff, upfront and open about everything regarding the car. No fuss, and some of the staff will go a little out of the way to make sure you have everything you need for your travels!
Cons: It was a little difficult to get a hold of customer support during after hours.
Pros: Nice car, friendly staff, good price
Cons: Pickup and dropoff takes longer than the bigger companies that have facilities at the airport.
Pros: After hours service
Pros: Friendly staff
Cons: Car needed a service related to wheel alignment and new tyres. Poor grip in the wet weather
Pros: The staff were friendly over the phone as well as when I turned up to pick the car. The process was simple.
Pros: Very professional and prompt with service, no complaints at all
Cons: I had no issues
Pros: It is so simple
Cons: ??? nil
Pros: Friendly and efficient
Pros: Good communication; prompt service, helpful.
Cons: Very complex and annoying procedure with multiple phone calls including to Latvia.
Cons: Not a professional service. Definitely a value for money service! Communication over the phone by some of the booking staff was hopeless!!!
Pros: Professional, easy to manage, all round excellent service.
Pros: Great car, affordable and professional service.
Pros: Was easy
Cons: Only the car mechanics
Pros: great, helpful friendly smiley bunch
Cons: Confusion regarding insurance and excesses and third party insurance you buy before you get the car also.
Pros: Friendly and efficient
Cons: There was nothing I didn't like
Pros: The gentleman at drop off was very helpful
Pros: Very reasonably priced
Cons: The difficulty of picking up the car 'after hours' at the hotel carpark ... roaming around looking for it in the dark
Pros: Great people and great price
Pros: I was very unorganised and they still made it happen.
Pros: Friendly Staff
Pros: I researched a few companies and decided to go with Mode. Super easy to navigate website, was affordable for our family, had everything we required, and staff were very friendly and responded quickly to my queries.
Pros: Free shuttle service to the airport, provided an uber when the shuttle was away so we were on time for our flight
Pros: car was ready and waiting for us after a quick pick up from airport
Cons: Rep. was on is own and he had to book other customers in before he could take us to airport,cutting it a bit fine for our flight.
Pros: The guy who served me had great customer service and really lovely
Cons: Didn't get what i booked and wasted of time i have appointments somewhere but they didn't pick me up from airport and I waited there for 2 hrs for my friend to pick me up
Pros: Cheerfull and easy to understand
Pros: Friendly, easy to deal with.
Cons: Hard to get hold of when we needed to change our drop off time.
Pros: The second company sales person was very friendly and efficient. Easily swapped the initial car (poor condition) that was given to me.
Cons: the initial (Asian) sales person gave me such a poor condition car that made noise and did not drive properly. Luckily the next person swapped it easily with my concerns.
Pros: Excellent service at pick up and drop off
Cons: Nothing that I can think of
Pros: When I raised a concern about he tread depth on some tyres, driving around the South Island in mid-winter, they changed them over for new tyres straight away.
Cons: Nothing springs to mind.
Pros: Very easy and pleasant no dramas or hassles.
Pros: Very friendly.
Cons: Service was excellent no issues. so I guess N/A
Pros: They are helpful and professional
Pros: That we were picked up from the airport, but most rentals also offer this. Also that we were not charged extra for wanting to drop the car off at city centre location.
Cons: The $3000 dollar bond seems a bit steep.
Pros: all good
Pros: Easy, and very Helpful..
Cons: The only bad thing is the contact numbers they gave weren’t working? Lucky they arrived to pick up other people..
Pros: Friendly, and helpful.
Cons: One of the shuttle drivers was driving and using his phone, texting and making a call, which is illegal, and put my safety at risk. Strange he would think that is OK. NOTHING is that urgent. It was only until I said something did he stop. The cars weren't in great condition, but were mechanically sound and I drove a long way with no issues. They are old cars, so understandable. But a little annoying that the car stereo wouldn't connect to my phone for music etc, and thats just the age of them
Cons: What service???🤬 Refund me immediately.
Pros: Jerry was very professional and helpful. Made the process easy and was friendly especially important when you are tired or emotional.
Pros: Friendly and efficient
Pros: Friendly helpful staff.
Cons: The large credit card hold that we had to make. Doesn't make sense when I also had double insurance with our ANZ VISA & had taken our insurance with the booking agent online. But I do understand why.
Pros: Totally disgusted with this company
Cons: Rude workers
Pros: Was fast n online