Auckland Airport (AKL), Auckland, New Zealand
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30 - 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80+

Mode Car Rentals at Auckland Airport

110 Montgomerie Road, Mangere, Auckland 2022
0064 093 733 925
Pick-up instructions
Check-in here www.moderentals.co.nz/check-in is recommended at least two hours before pickup and is mandatory at least two hours before that day’s normal business hours closing time, if your pick-up is after hours. Once you have collected your luggage and cleared customs, please call us to order your shuttle. During business hours: phone us on 0064 093 733 925. After-hours: phone our after-hours agent, Heartland Hotel, on 0064 092 754 540. Domestic Terminal: To meet your shuttle, exit the terminal through door 9 near the Jetstar baggage collection. Head across the pedestrian crossing to the far lane. Our driver will meet you in the off-airport pick-up area. International Terminal: To meet your shuttle, head out Door 5 at Zone B, cross both the pedestrian crossings to follow the path and signage “Car rentals / Taxi, Rideshare & Shuttles” until you reach the “Taxi, Rideshare & Shuttles” pick-up area Lanes 5 & 6.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:30-17:30
Tue:08:30-17:30
Wed:08:30-17:30
Thu:08:30-17:30
Fri:08:30-17:30
Sat:08:30-17:30
Sun:08:30-17:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Toyota Previa
June 20, 2024

Cons: We had Yesaway. Headlights and wipers were in poor shape.

Australia
Toyota RAV4 (2019-2021)
June 1, 2024

Pros: Quality of the car and good price

Cons: The shuttle services

Taiwan
Toyota Yaris (2016-2018)
May 27, 2024

Pros: Dropped us off at hotel near the airport.

Cons: None

New Zealand
Toyota Yaris (2016-2018)
May 26, 2024

Pros: Easy and helpful

Australia
Toyota Yaris (2013 -2015)
May 24, 2024

Pros: Have used discovery car a few times now and it's so easy no worries at all

Netherlands
Toyota Yaris (2013 -2015)
May 23, 2024

Pros: Quick and friendly

United Kingdom
Toyota RAV4 (2019-2021)
May 22, 2024

Pros: Great staff at pickup and return locations. Over 2000 km driven and the rental didn’t disappoint. My choice of rental company for the next trip.

Cons: Not much. Interior could have been cleaner in the boot but nothing to complain about.

United States of America (USA)
Toyota Hiace
May 3, 2024

Cons: Car windshield very dirty on the inside.

Australia
Toyota Camry
April 29, 2024

Pros: Was quick and easy, pick up and friendly staff

United Kingdom
Toyota Corolla (2016-2018)
April 22, 2024

Pros: Clear directions/information. Easy drop off. Great value for money. Nice and friendly staff.

Cons: The after hours pick up took a bit of time due to the amount of people checking into the hotel at the same time.

Taiwan
Mazda Demio
April 17, 2024

Pros: pick up and drop off very soon.

Cons: no

United Kingdom
Toyota Corolla STW
March 29, 2024

Pros: The value for Money was good and fitted my budget.

India
Toyota Previa
March 26, 2024

Pros: Wasnt satisfied

Cons: The car offered was smaller than expectation and when I larger car was offered a very high premium was charged

United States of America (USA)
Mazda Demio
March 11, 2024

Pros: Excellent!

Cons: Nothing!

Australia
Toyota Hiace
March 4, 2024

Pros: Really great staff, professional and happy

Cons: nothing, it was a good experience

United States of America (USA)
Toyota Yaris (2019-2021)
March 4, 2024

Pros: Picked up and dropped off the air port right away

Cons: I was required liability insurance to rent a car even though I have a full coverage insurance. I dropped off the car today and the staff who checked my car was very rude and unfriendly.

United States of America (USA)
Toyota Corolla (2018 - 2020)
March 3, 2024

Pros: It was a small local agency

Cons: Our windscreen interior had a film on it that made seeing difficult. We had to purchase wipes to clean it but it never removed the film completely.

Australia
Toyota Corolla (2019-2021)
February 23, 2024

Pros: The communication was very good, Friendly and polite pick by Heartland hotel Online documentation slip streamed our time at the counter Quick service at the Wellington depot

Cons: Not accepting American express Relocation fee I've never had to paid before

United Kingdom
Toyota RAV4 (2015 - 2017)
February 23, 2024

Pros: Car was clean and cheaper than the main brands

Cons: The email instructions were outdated due to the building works at Auckland.

Australia
Toyota Corolla (2016-2018)
February 20, 2024

Pros: Customer Services representative (same person) during pick up and drop off was amazing- friendly, knowledgeable and professional. Vehicle provided was reliable yet supported by on road assistance for any unexpected event.

Cons: Wasn’t much to dislike but (my opinion) it was quite stressful not knowing whether certain dents on the vehicle were identified prior. In defence of Mode Rentals, they provided a video of the vehicle at collection but I didn’t review it until I got back to the rental office.

United States of America (USA)
Toyota Corolla (2019-2021)
February 19, 2024

Pros: Easy peasy

Cons: Everything was smooth

New Zealand
Toyota Yaris (2015 - 2017)
February 18, 2024

Pros: great clean and new car. Friendly service

Cons: Had to call for pickup at airport. (didn't have a NZ phone at the time so I had to borrow a airport attendant's phone to contact for pickup.)

Australia
Toyota Corolla (2018 - 2020)
February 15, 2024

Pros: Car drove well and fuel consumption was reasonable considering the price of petrol

Cons: Car had smell of dampness everytime we used the car which is an indication car has been majorly been flooded or been in water I am not happy

Australia
Toyota Corolla (2018 - 2020)
February 7, 2024

Pros: Very responsive.

United States of America (USA)
Toyota Yaris (2015 - 2017)
February 1, 2024

Pros: Fair price and friendly.

Cons: Only minor thing was that it's off-site

New Zealand
Toyota Hiace
January 29, 2024

Pros: very good customer service

Canada
Toyota Yaris (2015 - 2017)
January 28, 2024

Pros: Very easy to deal with!

Australia
Nissan NV350
January 26, 2024

Cons: Charge me extra for full insurance which I have already buy with booking. In the end I paid double for insurance. Car floor was very slippery and almost fell few times.

Canada
Toyota RAV4 (2018 - 2020)
January 25, 2024

Pros: Excellent vehicle. No issues at all. We travelled from auckland to queenstown and all we had to do was to fuel up. Thank you

Australia
Toyota Previa
January 21, 2024

Pros: When we drop off the car In Queenstown,the staff are lovely which is opposite on the staff in Auckland.

Cons: Unreliable/unsafe car…

United Kingdom
Toyota RAV4 (2018 - 2020)
January 14, 2024

Pros: Very helpful staff

Cons: Car was underpowered

New Zealand
Nissan NV350
January 11, 2024

Pros: Very helpful staff

Cons: Incorrect phone number on booking email so had to get help in airport from other rental company to make contact on arrival

United Kingdom
Toyota Yaris (2018 - 2020)
January 9, 2024

Pros: Nice folk

Cons: Nothing

Australia
Toyota RAV4 (2014 - 2016)
January 6, 2024

Pros: The guys at mode we’re really helpful in reducing the bond to $600 but i had to pay $261 more for extra insurance to get it plus they upgraded me to all wheel drive

Cons: Very helpful in reducing the bond

India
Toyota Corolla (2017 - 2020)
January 5, 2024

Pros: Both car picked up and Drop off time took less than 5 minutes.The Staffs were outstanding and explained everything in Detail.

Cons: Airport shuttle also organized such way that no one waited for a long time.all done in less than 5min.Over all we loved Mode Rentals.

Australia
Toyota RAV4 (2018 - 2020)
January 2, 2024

Pros: I had no trouble what so ever with the car. They provided a very reliable car

Cons: The car had stone chips on the windshield when we picked up the car. Mode rentals sent an email saying they found a stone chip and wants me slug insurance excess for wanting to replace the windshield. Very unethical and double standard business operator. It is not the money in insurance excess that bothered me. It is the conduct of business that was very disappointing to me. I wouldn’t recommend them to my friends even though their car rental was real value for money. I wish them luck

United States of America (USA)
Mazda Demio
January 1, 2024

Pros: Mode car rentals was very efficient and helpful. They got us quickly back to the airport when we returned our car.

Cons: I have never been charged a $3000 deposit before when renting a car. As long as it all comes back to me, then I will be okay with it but the hefty deposit was unexpected.

United Kingdom
Toyota Corolla STW
January 1, 2024

Pros: Good quick out of hours pick up

Cons: Use of toll road needed to be paid in advance, only stated in very small print, so caused minor issue at drop off. Used toll road by mistake which caused the issue.

United States of America (USA)
Toyota Yaris (2018 - 2020)
December 22, 2023

Pros: Quick and easy pick up and drop off. Staff was amazing!

Cons: Service was great

Singapore
Toyota Corolla (2013-2016)
December 17, 2023

Pros: Not too bad. The shuttle van didn’t take long to come and staff was friendly and helpful.

Cons: Maybe to cater to international visitors to have a whassap or line that we can message directly or even voice call as nowadays travellers don’t use IDD for travels.

New Zealand
Mazda Demio
December 15, 2023

Pros: No problems; easy and helpful

Cons: .

Netherlands
Toyota Previa
December 14, 2023

Pros: Good car, friendly people

Cons: No explanation about toll

Australia
Toyota Hiace
December 5, 2023

Pros: Communication was easy, answered question when changing details, felt as ease.

Cons: Had no issues

Hong Kong
Nissan Leaf
December 1, 2023

Cons: It can only drive 200km when fully charged.

Singapore
Toyota Corolla STW
November 30, 2023

Cons: The agent did not go through the existing scratches / dents on the car. There was no hardcopy documentation of the above. I hope I will not be unfairly accused of causing the pre-existing scratches / dents.

United Kingdom
Toyota Corolla STW
November 25, 2023

Pros: Hassle free. Quick.

United States of America (USA)
Mazda Demio
November 20, 2023

Pros: No much to like, the attendant at Auckland and the after hours person on the phone were more pleasant than the rest but ultimately everyone else were extremely unhelpful. Thought a local small chain would be more helpful but they were not.

Cons: The car pickup is 2miles away, you have to wait for a shuttle to come get you up if you don’t have international calling you can’t call them to pick you up. You get to the facility where you then check yourself in via QR code while the staff ignores you. They then bring up a shabby car, with no instructions on how to drop off car at destination. We called Wellington office 4x to get instructions emailed to us to drop off. Then had to drop off car on street next to gas station. So unorthodox!

Canada
Toyota Previa
November 15, 2023

Pros: Staffs are nice.

Cons: The car is too old.

Australia
Toyota RAV4 (2017 - 2020)
November 14, 2023

Pros: Got the car I wanted

Cons: Bit confusing with emails and messages

New Zealand
Toyota Hiace
November 3, 2023

Pros: Won’t be using mode again.

Cons: No correspondence “

Australia
Toyota Yaris (2015 - 2017)
October 31, 2023

Pros: Service was great. People were helpful. Will be booking with mode again.

Canada
Toyota Previa
October 30, 2023

Pros: right vehicle for our trip

Cons: n/a

France
Toyota Corolla STW
October 25, 2023

Pros: efficient and good price

Cons: radio wasn't really modern : usb, sd card and bluetooth wasn't working

Australia
Toyota Yaris (2017 - 2020)
October 24, 2023

Pros: The staff were very helpful and attentive. Everyone was very pleasant. Easy to deal with. I sent a couple of emails and I received prompt replies every time.

Cons: Nothing

Denmark
Toyota Corolla (2013-2016)
October 22, 2023

Pros: They were clear about what extra insurance cover meant

Australia
Toyota Hiace
October 21, 2023

Pros: Easy pickup and drop off, we got taken to the airport as soon as we returned the van

Cons: Easy to deal with and bond returned before we even got on the plane

Australia
Toyota Corolla (2017 - 2020)
October 14, 2023

Pros: They were friendly, helpful and cheerful. Very easy to talk to.

Australia
Toyota Corolla (2017 - 2020)
October 12, 2023

Pros: Friendly helpful staff

Canada
Toyota Hiace
October 11, 2023

Pros: Efficient

Cons: Newer vans would be nice and a GPS system would have been great

United Kingdom
Toyota Corolla STW
October 11, 2023

Cons: I received a call 2 hours prior to contracted drop off time asking where we were. I was driving on the motorway at the time. When I arrived at the depot I was told that I should have been back by 8:00. I showed the representative my contract which stated 10:00. He then insisted that he had to check the car for damage to compare it to any damage when we collected it, I ask why when we had taken out “piece of mind” insurance and hadn’t been given any information on existing damage om collection

Australia
Toyota RAV4 (2017 - 2020)
September 26, 2023

Pros: The vehicle itself was ideal for our needs and the cost was reasonable.

Cons: The pick-up service (provided by an agent, given our arrival into Auckland was after hours) was terrible. The receptionist was quite rude when he found out we were collecting a vehicle, not checking in to his hotel.

Australia
Toyota RAV4 (2017 - 2020)
September 21, 2023

Pros: Easy process to check the condition of the car on pick up and drop off.

Australia
Toyota RAV4
September 18, 2023

Pros: Our car was ready to go so pick up was very quick with friendly reception staff. We are both in our mid 60’s and the young Maori boy who dropped us off to the airport was very friendly and helpful. He loaded and unloaded our bags. He even got a trolley at the airport for our bags. We really appreciate great customer service 💯

Cons: The pick up driver, with a beard, was not at all helpful or friendly which meant we all loaded and unloaded our own bags. He drove like he was racing to be somewhere.

Australia
Toyota RAV4
September 14, 2023

Pros: Friendly staff

Cons: Having nothing to say was all great service

Australia
Toyota Corolla (2013-2016)
September 14, 2023

Pros: On time pickup at Airports.

Cons: In Auckland took way to long to get on the road. Trying to pack bags in car and told have to wait while photos being taken.

United States of America (USA)
Toyota RAV4 (2014 - 2016)
September 11, 2023

Pros: Response quick, flexible on changes, friendly

Australia
Toyota Camry
September 11, 2023

Pros: Easy pick up of car after hours

Cons: Car is a bit old.

United States of America (USA)
Toyota Yaris (2018 - 2020)
September 3, 2023

Pros: Super friendly, helpful staff. Had great suggestions

Australia
Toyota Corolla STW
August 28, 2023

Pros: The service was excellent

Australia
Toyota Corolla (2017 - 2020)
August 28, 2023

Pros: Efficient

Cons: Couldn’t get in contact with Auckland office when I rang. Was told shuttle was on its way but an hour late.

France
Toyota Corolla (2013-2016)
August 14, 2023

Cons: Perhaps the the importance to checkin was not highlighted. I ordered 2 days before arriving in NZ so I did not know about checking in. I arrived at 08h30 is not a good idea as there was confusion between before hours and during hours.

United States of America (USA)
Toyota Yaris (2015 - 2017)
August 10, 2023

Pros: Not overly complicated

Macau
Toyota Previa
August 8, 2023

Pros: The shuttle bus drive that take us to the pick up point was friendly.

Cons: price

Malaysia
Toyota Previa
August 5, 2023

Pros: because out of office hours arrive . very difficult collect vehicle, spent almost 2 hours picking up the car

New Zealand
Toyota Corolla STW
August 4, 2023

Pros: Friendly and helpful service from everyone, no matter what their role was. The car was roomy, comfortable and economical.

New Zealand
Toyota Corolla STW
August 3, 2023

Pros: Friendly, efficient service, quality vehicle, reasonable price, would use again.

Cons: Nothing

Australia
Toyota RAV4 (2014 - 2016)
August 2, 2023

Pros: Responsive to my inquiries. I think I was upgraded, because the car was bigger than I was expecting (which was a good thing in hindsight).

Cons: It wasn't real clear to me how the pick up worked. We waited a very long time for the bus to collect us and take us to the hotel where the car was located.

Australia
Toyota Hiace
August 2, 2023

Pros: Overall service was good. Convenient place for pick up and drop off.

Cons: None

Australia
Toyota Yaris (2018 - 2020)
July 29, 2023

Pros: Easy and no problems

Cons: Nothing

French Polynesia
Toyota RAV4 (2017 - 2020)
July 28, 2023

Pros: Efficacité

Cons: Présentation des commandes du véhicule, absence de prise en main, avertisseur de danger, mode 4x4, gestion du GPS.

Portugal
Mazda Demio
July 25, 2023

Cons: After 30 days rental they couldn't extend the hire period from 1pm to 4pm without charging me for an extra day. On a Sunday . .

Australia
Toyota RAV4
July 24, 2023

Pros: The efficiency of their service, the clear instrution on their webside to call once landed in Auckland. Shuttle bus pick up was promt to pick us up. Friendly and professional, also very helpful over the phone. Will difintely use them again and recommend to family and friends

Cons: Maybe there location, a little further out of the terminal but that beyond anyone’s control, over all a satisfied customer

Australia
Toyota Corolla (2013-2016)
July 20, 2023

Pros: Cheap and the car was nice to drive.

Cons: The way they hurriedly ushered me out the door when we returned almost as if they had something to hide. I have since received a claim about some alleged damage however the evidence provided show what appears to simply be mud or dirt along with other previously repaired (painted over with the same car colour paint) scratches. The time stamp on the photo is stamped 39 minutes prior to our dropping the car off according to the rental agreement forms emailed to me. Cannot contact by phone.

Australia
Toyota Corolla (2013-2016)
July 15, 2023

Pros: The staff had personality and liked working there so found them to be very helpful and friendly and made us feel welcome and appreciated.

Cons: Just a little late to pick us up from the airport. But the farm animal entrainment and putting the heater on high well and truely made up for the wait in the cold.

New Zealand
Toyota Corolla (2013-2016)
July 12, 2023

Pros: Very Happy, will deal direct with them in the future

Cons: They said we'd driven 6410km??????, maybe 150

United Kingdom
Toyota RAV4 (2017 - 2020)
July 8, 2023

Pros: Auckland Airport branch representatives were very efficient and friendly

Cons: Feel it was value for money

Australia
Mazda Demio
July 6, 2023

Pros: Communication generally, specifically emails were replied to promptly, and no surprises in the deal.

Cons: The gentleman I spoke to on the phone initially at the office to discuss pick up did not speak English clearly which made communication frustrating.

Australia
Toyota Hiace
July 4, 2023

Pros: Drop off was very quick and easy

Cons: Nothing really

Australia
Toyota Corolla (2013-2016)
June 15, 2023

Pros: Suited our needs and good value.

Cons: N/a

Australia
Toyota RAV4 (2017 - 2020)
June 11, 2023

Pros: Friendly, helpful, and understanding.

Singapore
Toyota RAV4 (2017 - 2020)
June 9, 2023

Pros: Good service

Cons: Nil

Hong Kong
Toyota RAV4 (2017 - 2020)
June 1, 2023

Pros: The agent called me the day before said my online check in with credit card problem, I corrected it over the phone with the agent, asked him if everything ok, I got an email 30 mins later then said the driving license upload got problem, and I called again to the agent, another person said everything looks good... so it is waste of time for me to handle such problems

Cons: The Auckland pick up and drop off experience is terrible.. it's provided by heartland hotel, which means I paid extra for after hrs pick up and drop off for nothing, coz I have to match the hotel shuttle time instead of matching my own schedule time

Australia
Toyota RAV4 (2017 - 2020)
May 23, 2023

Cons: The after hours directions were clear on paper work, but when calling for shuttle pick up was hard to get through and then given the wrong information to catch shuttle, and then taken to the wrong pick up location having to taxi once realized at wrong distanation.

Australia
Toyota Corolla STW
May 20, 2023

Pros: The rental was quite good value for money; pick-up (after hours) and drop-off were fairly easily handled.

Cons: As explained above: Neutral score is given here for some questions because I was not satisfied about the lack of response to my query about the level of insurance that was covered in the rate I paid. I rang after hours, at the time of pickup at Heartland H. in Auckland, but nobody rang me back. According to what I actually paid, I had paid for Full Coverage ($11 per day). However, I paid a $3000 deposit which- as far as I could tell- corresponded to NO coverage!

New Zealand
Toyota Corolla (2017 - 2020)
May 19, 2023

Pros: Friendly

Cons: Took a while for transfer to airport to go even though van was there at depot

Australia
Toyota Hiace
May 16, 2023

Pros: Not much at all.

Cons: We ordered a Toyota Hiace and were given a Nissan Caravan - the seats were tiny and the whole car was MUCH smaller, holding only half the amount of luggage. We had to pick up after hours so never spoke with anyone directly from the car rental company and felt we were taken avantage of due to the late pickup. THe car was in terrrible disrepair, radio and demister didn't work, no air in the back part of the van and parts were falling off inside, it was like driving a rundown delivery van.

Australia
Toyota Corolla (2017 - 2020)
May 1, 2023

Pros: No fuss

Cons: Nothing

Spain
Nissan Leaf
April 30, 2023

Pros: Delightfully surly

Australia
Toyota Corolla (2013-2016)
April 27, 2023

Pros: Customer service was fantastic by Ron. Was so helpful. Deserves a paid rise x

Cons: All great

New Zealand
Toyota Yaris (2018 - 2020)
April 27, 2023

Pros: nice staff

Cons: hard to get hold of anyone to organise the shuttle

Australia
Toyota Corolla STW
April 26, 2023

Pros: Pickup and drop-off were very easy, staff were very helpful.

New Zealand
Toyota Hiace
April 24, 2023

Pros: efficient, quick

Cons: no issues

Australia
Toyota Corolla (2017 - 2020)
April 20, 2023

Pros: They give great service. Really friendly and was very happy with the car.

United Kingdom
Toyota Corolla (2013-2016)
April 19, 2023

Pros: Fast, friendly and very helpful

Australia
Toyota Corolla (2017 - 2020)
April 12, 2023

Pros: Friendly staff

Cons: Took an hour to get picked up as directions of where to wait for pick up we’re wrong on the booking from a third party booking agent.

Australia
Toyota Yaris (2015 - 2017)
April 10, 2023

Pros: Need more info Where to Park when dropping off car

Australia
Toyota Camry
April 7, 2023

Cons: Process of renting too difficult & total cost of rental car not clear. No checkout paperwork available. Vehicle bumpers sent out unprepared. Didn't provide verification for any no damages to vehicle upon return..

United States of America (USA)
Toyota Corolla (2017 - 2020)
April 4, 2023

Pros: The rental agent Ron in Auckland was VERY helpful and patient in helping me with using Google Maps Offline because my data from the USA wasn't working. Everyone at the office was nice. Drop off at the Heartland Hotel was a breeze. The shuttle driver woman was so nice and helpful, too.

Cons: Nothing.

New Zealand
Toyota Hiace
April 3, 2023

Pros: Effective

Cons: N/A

Australia
Toyota Hiace
April 3, 2023

Pros: Easy drop off

United Kingdom
Toyota Corolla (2017 - 2020)
March 27, 2023

Pros: Everything

Cons: Nothing.Every thing was very good

Australia
Toyota Corolla STW
March 27, 2023

Pros: Car was great for what we wanted it for and we had no problems with it.

Cons: Long walk to/from shuttle pick up point to the airport.

United Kingdom
Toyota Corolla (2017 - 2020)
March 23, 2023

Pros: they were pleasant, helpful and catered to our needs

Cons: nothing to dislike

Australia
Toyota Corolla (2013-2016)
March 22, 2023

Pros: The staff were excellent and very helpful

Cons: N/A

Australia
Toyota RAV4 (2017 - 2020) AWD
March 18, 2023

Pros: Phoned me as I boarded the plane & unable to answer. Text me about after hours collection. Happy with vehicle performance.

Cons: Confusion on collection. Car wasn't delivered to hotel as advised and unable to contact business as after hours. Had to wait at airport for at least 45 minutes until sorted. Then had to wait at hotel for at least an hour for vehicle to be delivered.

New Zealand
Toyota RAV4 (2014 - 2016)
March 8, 2023

Pros: Quick to pick us up from the airport

New Zealand
Toyota Previa
March 8, 2023

Pros: Great service from staff at mode rentals, explained things really well, wonderfully clean and tidy vehicles. Definitely worth the money. Will use again when in Auckland next

Australia
Toyota Corolla (2013-2016)
March 7, 2023

Pros: Car needs brake discs machined and new shock absorbers

Singapore
Toyota RAV4 (2017 - 2020) AWD
March 5, 2023

Pros: Easy checking if done earlier by internet Car model as booked

Cons: GPS not available Over 140K km

New Zealand
Toyota Hiace
March 4, 2023

Pros: all good

Cons: nothing

United Kingdom
Toyota Corolla STW
February 28, 2023

Pros: Car wasn’t new, but it was clean and ran well for the duration of our trip. We did about 2500 km. The pick up and drop off was efficient. Our bond was released immediately and came back in as promised. Before hiring we had a couple of bad reviews, but our experience was very good. Good price. Pleasant staff and everything as advertised. Thank you.

Cons: No issues

New Zealand
Toyota Corolla (2013-2016)
February 25, 2023

Pros: Very quick service once I arrived at the yard to collect it.

New Zealand
Toyota Camry
February 23, 2023

Pros: Staff were all very friendly, car was good

Cons: Off airport location, required shuttle, which is OK, but requires a bit of extra planning when travelling for business.

Australia
Toyota Corolla (2013-2016)
February 21, 2023

Pros: Staff were very friendly and helpful

Cons: The car had a rattle in the dashboard. The one way drop-off fee far too high, especially as I now know, people in NZ pay as little as $1 to do a return drop off.

Canada
Toyota Hiace
February 20, 2023

Pros: Nice people and service

United States of America (USA)
Toyota RAV4 (2014 - 2016)
February 17, 2023

Pros: Competitive price

Cons: We had to call several times to get picked up from the airport.

United Kingdom
Toyota Corolla (2017 - 2020)
February 17, 2023

Pros: Only the lift back to airport

Cons: Obscure location Scrappy office

Australia
Nissan Leaf
February 12, 2023

Pros: It was quick and easy to pick up the car, car was clean and ready to go.

Cons: We hired a Nissan Leaf, an electric vehicle, which we hadn't driven before but were keen to give it a try. However because we were internationals we couldn't download the appropriate apps to charge the vehicle and pay for charging. Mode give you some websites to look up charging locations but you can't actually use them due to being unable to download the apps, as they're only available to people who live in NZ. Also the city drop off location is impossible to find, we had to call several times.

Australia
Toyota RAV4 (2017 - 2020) 4WD
February 10, 2023

Pros: As above

Cons: Discovery stated that car would be 2017 or later. Thought it would be later and had booked in July 22 but received an email in Dec stating that car would be older

Australia
Toyota RAV4 (2017 - 2020)
February 9, 2023

Pros: Mode contacted me when my flight was delayed and made arrangements for after hours collection.

United Kingdom
Toyota Corolla (2017 - 2020)
February 9, 2023

Pros: It all worked.

Cons: Early collection from Auckland hotel did take more time than it should.

Canada
Toyota Yaris (2018 - 2020)
February 7, 2023

Pros: Friendly and efficient

Australia
Toyota RAV4 (2017 - 2020)
February 1, 2023

Pros: Professional and very helpful

United Kingdom
Toyota Yaris (2013 - 2016)
January 31, 2023

Cons: The car turned out to be in an unfit state for purpose. Very old with considerable wear and tear, constant whining sound - pointed out and dismissed - faulty radio control. Then pointed out to me by family member it had a bald tyre under legal limit and discovered it hadn’t been serviced. Turned out I had to come back to Auckland to hire premises 2 hours away from my primary accommodation to get these issues addressed. Support given from assistant Raul but manager defensive. No compensation.

United States of America (USA)
Toyota Camry
January 31, 2023

Pros: Friendly, efficient, answered all questions.

Cons: Took a while to figure out where to meet pick-up car. My material had old information.

Norway
Toyota RAV4 (2014 - 2016)
January 30, 2023

Pros: Very good service. Reassuring representative, he made sure we understood our part of the deal and they their part of the deal.

Cons: The car had some cosmetic scratches and a dent when we received it. The sales rep showed us their photos of the damages and asked us if it was okay.

Australia
Toyota RAV4 (2014 - 2016)
January 19, 2023

Pros: The after hours drop off was easy to find.

Cons: -

Australia
Toyota RAV4 (2014 - 2016) AWD
January 15, 2023

Pros: Great car & communication.

Cons: Nothing

Australia
Toyota Yaris (2017 - 2020)
January 14, 2023

Pros: After hours service

Cons: Customer service representatives

United Kingdom
Toyota Camry
January 11, 2023

Cons: All good, no issues

Australia
Toyota RAV4 (2014 - 2016)
January 9, 2023

Cons: Car was filthy inside. Dirty glass and dust every where.

Japan
Mazda Demio
January 6, 2023

Pros: Friendly staff, good clean vehicle

Cons: A bit expensive to drop off in a different location

United States of America (USA)
Toyota Yaris (2017 - 2020)
January 6, 2023

Pros: Mentioned above; also I caused some paint/scrape damage to the back left fender. Please contact me regarding payment for the repair.

Australia
Toyota Yaris (2013 - 2016)
January 3, 2023

Pros: Vehicle provided was perfect for our needs and was what we expected when we initially booked.

Cons: Unexpected relocation fee charge despite the fact they knew we were dropping the car off in a different location at the time of booking.

Australia
Toyota Yaris (2013 - 2016)
January 1, 2023

Pros: good value

Cons: excessive paperwork

Australia
Toyota Previa
December 29, 2022

Pros: Their communication was fantastic and they didn't muck us around at all. We had multiple delays with our flights and they accommodated those issues easily.

Cons: There wasn't anything we had an issue with.

Germany
Toyota RAV4 (2017 - 2020) 4WD
December 26, 2022

Pros: The pickup was well organized to hire the car at the airport. The car was in vry good condition, alotugh an older model

Cons: othing reakly, only the drop off in Auckland city could have been described better. I had some problems to find the box to drop the key, was very hidden in the reception hall.

United Kingdom
Toyota Yaris (2017 - 2020)
December 24, 2022

Pros: Excellent service from staff at check in and on returning car

Cons: Car was not in best condition lots of dents on bodywork

Australia
Toyota RAV4 (2014 - 2016) AWD
December 22, 2022

Pros: Always responded to email queries promptly

Cons: A bit dirty under the car seats and capsule when we picked up the car

Australia
Toyota Corolla (2013-2016)
December 22, 2022

Pros: I was able to change days of rental

Cons: Nothing at this time

Australia
Toyota RAV4 (2014 - 2016)
December 21, 2022

Pros: Easy pick up and drop off, nice car on good condition

Australia
Toyota RAV4 (2014 - 2016)
December 12, 2022

Pros: All members of the team were delightful and friendly

Cons: It was a little bit of a nuisance when picking up the car after hours knowing where the pick up point was and finding the car.

United Kingdom
Toyota Corolla STW
December 12, 2022

Pros: Competitive pricek

Cons: This is an offsite location so it takes more time to collect the car. The car was a little old and had many scratches, chips,etc.

New Zealand
Toyota Yaris (2013 - 2016)
December 10, 2022

Pros: An all round great service and far, I look forward to my next trip with you

New Zealand
Toyota Hiace
December 8, 2022

Pros: Ability to complete online booking details, to make pick up quicker. Details provided were great.

Cons: Please consider putting a sticker either in the vehicle or inside by the fuel cap, highlighting the type of fuel required.

United States of America (USA)
Nissan Leaf
November 30, 2022

Cons: Communication was poor before pickup and while I had rented. Charging options were miserable. No one responding to my ask for help

Australia
Toyota Yaris (2013 - 2016)
November 29, 2022

Pros: Mode was great to deal with throughout, we had cancelled and delayed flights and they were understanding and quickly sorted out what we needed. Easy to contact and great price!

New Zealand
Toyota RAV4 (2014 - 2016)
November 28, 2022

Pros: friendly staff

Australia
Mazda Demio
November 28, 2022

Pros: The car was in excellent condition.

Cons: Customer service wasn't great. Felt very bureaucratic, especially around terms of the contract. Gotta watch out for additional fees like late and early pickup.

Australia
Toyota Yaris (2017 - 2020)
November 27, 2022

Pros: Everything was fine

Cons: Unhappy that did not get what I ordered 2017-2020 car , we were given 2015 model with no explanation

Australia
Toyota Yaris (2017 - 2020)
November 26, 2022

Pros: They were efficient

Cons: The car was not road worthy in my opinion. It swerved during the rain and I could have been in an as accident

Australia
Toyota Hiace
November 21, 2022

Pros: Communication

Cons: Nothing

Australia
Toyota RAV4 (2017 - 2020)
November 20, 2022

Cons: Auckland -lack of information about the operation and features of that particular car also would not rent the Navman due to the out of date information on it. Next time I would use my phone GPS which was more reliable . Staff should inform the clients of the out of date information on the Navman and to use their phone to guide them.

Australia
Toyota Corolla STW
November 17, 2022

Pros: Friendly service, reliable vehicle

Cons: Nil

Australia
Toyota RAV4 (2014 - 2016)
November 15, 2022

Pros: Very accommodating and essy to deal with even drove us in the car to the airport as ee had so much luggage and two kids

United Kingdom
Toyota Yaris (2017 - 2020)
November 15, 2022

Pros: Quick and easy pick up and dropboff

United Kingdom
Toyota Yaris (2017 - 2020)
November 13, 2022

Cons: Poor communication

Australia
Toyota Corolla STW
November 7, 2022

Pros: Very helpful and quick

Australia
Toyota RAV4 (2017 - 2020) AWD
November 5, 2022

Pros: Friendly.,informative.,helpful

Australia
Toyota Previa
November 4, 2022

Pros: Great after hours service

Cons: Nothing

Australia
Toyota Yaris (2017 - 2020)
November 3, 2022

Pros: Easy to pick up and drop off and the free shuttle

Cons: Excessive bonds , if I’m renting a car for cheap why would i pay a bond so high , I’m finding cheap hire for a reason.

Australia
Toyota RAV4 (2017 - 2020) AWD
October 30, 2022

Pros: Friendly. Efficient

Cons: Nada

United States of America (USA)
Toyota Corolla STW
October 24, 2022

Pros: Mode provided a car that aligned well with our needs, at a good price.

Australia
Toyota RAV4 (2014 - 2016)
October 24, 2022

Pros: Great service when we wanted to change the car seat.

Cons: Not the best information when getting to the hire car after hours.

Australia
Toyota RAV4 (2017 - 2020) 4WD
October 24, 2022

Pros: Easy access. Efficient and friendly staff. Fast service.

Cons: Nothing

New Zealand
Toyota RAV4 (2014 - 2016)
October 22, 2022

Pros: Easy and quick transfer from the sirport

Cons: Car wasn’t ready on arrival.

Australia
Toyota Yaris (2013 - 2016)
October 20, 2022

Pros: The pick up & drop off instructions were very good & shuttle service excellent

Cons: Didn’t like the cost for relocation of car at drop off. Expected this to be normal for a car hire company.

Singapore
Toyota Yaris (2017 - 2020)
October 5, 2022

Pros: Quick service. From the moment I reached the office, they attended to me right away. Keys and documents all prepared and they know who I was.

Cons: The car wasn’t well maintained. Seat cushion is stained. The car just feel dirty.

Australia
Toyota Previa
October 4, 2022

Pros: Quick Easy Cheap

Australia
Toyota Previa
October 1, 2022

Pros: Good car. Could smell that dogs had been in the car when the heater was running.

Cons: Friendly staff

United Kingdom
Toyota Yaris (2013 - 2016)
September 30, 2022

Pros: Friendly helpful staff, efficient collection and drop off, the only issue we had was the collection area at Auckland Airport had just been changed and it took us a while to find the shuttle bus, this wasn't really Mode's fault as it was a new road layout

Cons: Trying to find new collection point for shuttle bus, email or text with updated info would have been helpful

Australia
Toyota Corolla (2017 - 2020)
September 29, 2022

Pros: New car, clean and easy process.

Cons: No clear instructions for change of pick up point due to construction,waited for almost 45min -1hour and 2 phone calls to get there. Would have been handy to have a New Zealand driving Map in the car,we got lost due to road works and poor reception on our travels.

Australia
Nissan Leaf
September 29, 2022

Pros: Pick up and drop off, so easy

Cons: Quick, efficient and friendly. Would use again for sure

Australia
Toyota Hiace
September 26, 2022

Pros: Good, efficient, clean, spacious Van.

Cons: Long wait for shuttle to pick us us from the airport. We were made to pay for Road User Charges (RUC) for diesel powered vehicles at 10 cents/km which other rental companies did not. We were also charged extra $40 because we returned the car half an hour early at 0830 am -which was still considered as after hours this was not stated on the rental agreement.

Australia
Toyota Yaris (2013 - 2016)
September 25, 2022

Pros: Great value. Staff were all very helpful - a pleasure to deal with.

Malaysia
Mazda Demio
September 22, 2022

Pros: Ease of pickup

Australia
Mazda Demio
September 21, 2022

Cons: Couldn’t renew the car at he same rate

Australia
Toyota Camry
September 20, 2022

Pros: Process was easy even though we did both pickup & drop off our of hours.

Cons: We had to wait for the shuttle bus to take us to get the car & after dropping it off. Would have been better being at the airport.

Australia
Toyota RAV4 (2017 - 2020)
September 20, 2022

Pros: Not a lot

Cons: Not a lot

Australia
Nissan Leaf
September 17, 2022

Pros: Thoroughly clear and easy to understand

Cons: Overall no complaints

Australia
Toyota Corolla STW
September 14, 2022

Pros: A speedy pick up, & drop off

Cons: The car was a bit basic for the cost .... older model, loose rear view mirror, some rubbish in the glove box (from previous people?)

New Zealand
Toyota Hiace
September 11, 2022

Pros: Great value and engaged staff

Cons: Pick up could have been a bit quicker but we were on holiday so not a big issue at the time

Slovakia
Toyota RAV4 (2014 - 2016)
September 10, 2022

Pros: NOTHING

Cons: My credit card fraud! Car repoted to police as stolen through rental period. Big trauma to my 11 years old son! This case will go to international court! If you want to save your own credit and goodwill, you should terminate your agreement with scams called Mode Car Rentals from New Zealand as soon as possible. Massive campain on all internet portals will follow against Mode Car Rentals thieves and if you dont quit cooperation with them you will be resposible as well...

Australia
Toyota Previa
September 4, 2022

Pros: Everything. They were great

United Kingdom
Toyota Corolla STW
September 3, 2022

Pros: The understanding when we were delayed dropping the car due to the motorway being closed because of an accident and for not charging us extra.

Australia
Toyota RAV4 (2014 - 2016)
August 29, 2022

Pros: Easy to organise, good service.

Cons: The vehicle was not a recent model, it was 5 years old.

Australia
Toyota Corolla (2017 - 2020)
August 27, 2022

Pros: Very prompt response to questions

Cons: Just drop off was not clear and had to ask

New Zealand
Toyota Yaris (2013 - 2016)
August 23, 2022

Pros: Very friendly staff, upfront and open about everything regarding the car. No fuss, and some of the staff will go a little out of the way to make sure you have everything you need for your travels!

Cons: It was a little difficult to get a hold of customer support during after hours.

New Zealand
Nissan Leaf
August 18, 2022

Pros: Nice car, friendly staff, good price

Cons: Pickup and dropoff takes longer than the bigger companies that have facilities at the airport.

Australia
Toyota RAV4 (2014 - 2016)
August 3, 2022

Pros: After hours service

Australia
Toyota Previa
August 2, 2022

Pros: Friendly staff

Cons: Car needed a service related to wheel alignment and new tyres. Poor grip in the wet weather

Australia
Toyota Yaris (2017 - 2020)
August 1, 2022

Pros: The staff were friendly over the phone as well as when I turned up to pick the car. The process was simple.

Cons: Nothing

Australia
Toyota RAV4 (2017 - 2020) 4WD
August 1, 2022

Pros: Very professional and prompt with service, no complaints at all

Cons: I had no issues

Australia
Toyota Yaris (2013 - 2016)
July 11, 2022

Pros: It is so simple

Cons: ??? nil

South Africa
Toyota RAV4 (2014 - 2016)
July 11, 2022

Pros: Friendly and efficient

Cons: Nothing

Australia
Toyota RAV4 (2017 - 2020) 4WD
July 8, 2022

Pros: Good communication; prompt service, helpful.

Cons: Nothing

Australia
Toyota Corolla (2013 - 2016)
June 20, 2022

Cons: Very complex and annoying procedure with multiple phone calls including to Latvia.

Australia
Toyota Yaris (2013 - 2016)
June 19, 2022

Cons: Not a professional service. Definitely a value for money service! Communication over the phone by some of the booking staff was hopeless!!!

Australia
Toyota Yaris (2013 - 2016)
June 19, 2022

Pros: Professional, easy to manage, all round excellent service.

Cons: N/A

Australia
Toyota Previa
June 9, 2022

Pros: Great car, affordable and professional service.

Cons: Nothing.

Australia
Mazda Demio
June 7, 2022

Pros: Was easy

Cons: Only the car mechanics

Australia
Toyota Yaris (2013 - 2016)
May 31, 2022

Pros: great, helpful friendly smiley bunch

Australia
Toyota Corolla STW
May 15, 2022

Cons: Confusion regarding insurance and excesses and third party insurance you buy before you get the car also.

Australia
Toyota Yaris (2013 - 2016)
May 9, 2022

Pros: Friendly and efficient

Cons: There was nothing I didn't like

New Zealand
Toyota RAV4 (2017 - 2020)
May 4, 2022

Pros: The gentleman at drop off was very helpful

Australia
Toyota Yaris (2017 - 2020)
May 2, 2022

Pros: Very reasonably priced

Cons: The difficulty of picking up the car 'after hours' at the hotel carpark ... roaming around looking for it in the dark

United Kingdom
Toyota Corolla STW
April 18, 2022

Pros: Great people and great price

Australia
Toyota Previa
April 18, 2022

Pros: I was very unorganised and they still made it happen.

New Zealand
Toyota Corolla
April 9, 2022

Pros: Friendly Staff

Australia
Toyota Highlander
March 29, 2022

Pros: I researched a few companies and decided to go with Mode. Super easy to navigate website, was affordable for our family, had everything we required, and staff were very friendly and responded quickly to my queries.

New Zealand
Toyota Yaris
February 10, 2022

Pros: Free shuttle service to the airport, provided an uber when the shuttle was away so we were on time for our flight

New Zealand
Toyota Yaris
January 27, 2022

Pros: car was ready and waiting for us after a quick pick up from airport

Cons: Rep. was on is own and he had to book other customers in before he could take us to airport,cutting it a bit fine for our flight.

Australia
Toyota Camry
January 18, 2022

Pros: The guy who served me had great customer service and really lovely

New Zealand
Toyota Hiace
January 11, 2022

Pros: Nothing

Cons: Didn't get what i booked and wasted of time i have appointments somewhere but they didn't pick me up from airport and I waited there for 2 hrs for my friend to pick me up

New Zealand
Toyota Yaris
January 5, 2022

Pros: Cheerfull and easy to understand

New Zealand
Toyota RAV4
January 3, 2022

Pros: Friendly, easy to deal with.

Cons: Hard to get hold of when we needed to change our drop off time.

New Zealand
Toyota Yaris
December 21, 2021

Pros: The second company sales person was very friendly and efficient. Easily swapped the initial car (poor condition) that was given to me.

Cons: the initial (Asian) sales person gave me such a poor condition car that made noise and did not drive properly. Luckily the next person swapped it easily with my concerns.

New Zealand
Toyota Yaris
August 24, 2021

Pros: Excellent service at pick up and drop off

Cons: Nothing that I can think of

Australia
Toyota Corolla
August 19, 2021

Pros: When I raised a concern about he tread depth on some tyres, driving around the South Island in mid-winter, they changed them over for new tyres straight away.

Cons: Nothing springs to mind.

Australia
Toyota RAV4
August 18, 2021

Pros: Very easy and pleasant no dramas or hassles.

New Zealand
Mazda Demio
August 12, 2021

Pros: Very friendly.

Cons: Service was excellent no issues. so I guess N/A

New Zealand
Nissan Leaf
August 10, 2021

Pros: They are helpful and professional

New Zealand
Nissan Wingroad
July 14, 2021

Pros: That we were picked up from the airport, but most rentals also offer this. Also that we were not charged extra for wanting to drop the car off at city centre location.

Cons: The $3000 dollar bond seems a bit steep.

Australia
Toyota Previa
July 6, 2021

Pros: all good

Cons: everything

Australia
Toyota RAV4
June 25, 2021

Pros: Easy, and very Helpful..

Cons: The only bad thing is the contact numbers they gave weren’t working? Lucky they arrived to pick up other people..

New Zealand
Nissan Tiida
June 18, 2021

Pros: Friendly, and helpful.

Cons: One of the shuttle drivers was driving and using his phone, texting and making a call, which is illegal, and put my safety at risk. Strange he would think that is OK. NOTHING is that urgent. It was only until I said something did he stop. The cars weren't in great condition, but were mechanically sound and I drove a long way with no issues. They are old cars, so understandable. But a little annoying that the car stereo wouldn't connect to my phone for music etc, and thats just the age of them

New Zealand
Toyota Yaris
June 16, 2021

Cons: What service???🤬 Refund me immediately.

Australia
Mazda Demio
May 20, 2021

Pros: Jerry was very professional and helpful. Made the process easy and was friendly especially important when you are tired or emotional.

Australia
Mazda Demio
May 20, 2021

Pros: Friendly and efficient

Cons: Nothing

Australia
Toyota Corolla STW
May 8, 2021

Pros: Friendly helpful staff.

Cons: The large credit card hold that we had to make. Doesn't make sense when I also had double insurance with our ANZ VISA & had taken our insurance with the booking agent online. But I do understand why.

Australia
Toyota RAV4
April 29, 2021

Pros: Totally disgusted with this company

Cons: Rude workers

Fiji
Toyota Camry
March 18, 2021

Pros: Was fast n online

Most Popular Car Rental Deals

Auckland Airport
Economy
Toyota Yaris (2013 -2015) or similar
Toyota Yaris (2013 -2015)
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Mode Car Rentals
$14.22 per day
Auckland Airport
Economy
Toyota Yaris (2013 -2015) or similar
Toyota Yaris (2013 -2015)
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Mode Car Rentals
$14.46 per day
Auckland Airport
Economy
Toyota Yaris (2016-2018) or similar
Toyota Yaris (2016-2018)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$15.17 per day
Auckland Airport
Economy
Toyota Yaris (2016-2018) or similar
Toyota Yaris (2016-2018)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$15.42 per day
Auckland Airport
Compact
Toyota Yaris or similar
Toyota Yaris
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$15.64 per day
Auckland Airport
Compact
Toyota Yaris or similar
Toyota Yaris
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$15.91 per day
Auckland Airport
Intermediate
Toyota Corolla (2016-2018) or similar
Toyota Corolla (2016-2018)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$16.19 per day
Auckland Airport
Intermediate
Toyota Corolla (2016-2018) or similar
Toyota Corolla (2016-2018)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals