Go Rentals at Auckland Airport

Pros: When we finally got the car it was a good one. But after returning it they sent us a bill of 300$ for smoke damage because they found 1 cigared pud on the floor, probably came in someone’s sole or however it got there should not cost us 300 dollars. Will avoid this company from now on and also escalate our complaints as far as neceserry to get some justice!

Cons: They failed to have our car ready, had lost our booking so we had to spend the night at the airport with our 2 kids. They were nowhere to be found or reached at 6pm on a Monday, had simply forgotten about us and left. Someone directed us to the enterprice desk who told us we have no booking with Go rentals and told us to get in touch in the morning, so we were just abandoned without a car and without explanation not to mention apologies, they acted like it was all our fault.

Pros: Good car and very clean. Friendly staff on pick up

Cons: Not very clear instructions on how to pick up the car and we missed the details on providing information 24 hours before as it was in very small print half way down the page. Also misleading business hours as it says it’s open until 12 but actually shuts at 6pm. Also the phone number provided does not work. Otherwise good

Pros: efficient

Cons: nothing

Pros: noone took call, no shuttle came to pick us up, we went on our own to their office, we reached there by 6:15-6:30, only to find office closed, and this is after speaking to them on call after 5:30

Cons: noone responds to calls, no sense of responsibility, we had to take a cab to our hotel, and next day again to pick up car, and noone was bothered,

Pros: Simple and straightforwaed

Cons: Child car seats were a little old and dirty

Pros: Newer vehicle with great condition at a fair price.

Pros: Right vehicle at reasonable price

Cons: Distance from airport to shuttle. Poor attitude of depot staff ( except for one who did all the work )

Pros: Excellent shuttle driver from park and ride as well as the driver from go rentals both were very informative as well as both going out of their way to help my wife who is wheelchair bound. Thank you Brett from go rentals (hope that was your name). Thank you again.

Pros: Friendly service and pretty painless process.

Cons: Car was missing a rear wiper and the front wipers were okay.

Pros: Fast and friendly service, competitive pricing, second location drop off, no restrictions for ferry, and appreciated having a RAV4 Hybrid which saved a material amount in fuel on our 3 week road trip in New Zealand.

Cons: No issues whatsoever.

Pros: Mechanical condition of the car was perfect.

Cons: The car was not in the best condition. The steering wheel had peeled off outer layer.

Pros: Friendly, fast and efficient

Pros: Answered all queries efficiently and friendly

Cons: Drop off area was not easily recognisable. Main sign obstructed by shrubs.

Pros: Brilliant. Will use again

Pros: No surprises, good value

Cons: Long, hard to find pickup.

Pros: Once everything was straightened out it was great

Cons: They wanted to give me a car that didn’t work and I had to complain a lot to get what we ordered and needed.

Pros: Efficiency

Cons: Nothing

Pros: Fairly slick transaction and staff were friendly and courteous.

Cons: Prices were a bit high over the Christmas period.

Cons: There was a baby car seat in the car we were given; we had to ask for it to be removed.

Pros: Easy check in

Cons: Their pictures of the condition of the car were not current ones.

Pros: Go Rentals were great. It was abit too expensive with all insurances included.

Cons: Too expensive

Pros: All new vehicles

Cons: Not accepting visa debit as a security

Pros: Reliable service

Cons: Pick up after 8am

Pros: Everything was easy

Cons: Everything was good

Pros: App was intuitive and easy to use

Cons: It was a bit difficult to pickup the car after hours in Auckland

Pros: None

Cons: We found a pack of McDonald’s fries and rubbish at the pocket of the back seat, the car is not clean.

Pros: Easy, friendly, responsive.

Pros: Service was fabulous. Car was ready for us and was clean. Checking in/Checking out was a breeze. Using the shuttle service from/to Auckland Int'l couldn't be much easier. I would not hesitate in using Go Rentals the next time we visit New Zealand.

Pros: No one pick the call after working hours even the service center is closed

Cons: Too hard to pickup the car, when I missed the opening hours I need to wait until next day. But that night I need to use the car to somewhere one hour driving from pick up place which made me so inconvenience

Pros: The team were able to be flexible in allowing us to collect our car earlier than scheduled

Cons: Nothing, everything was really good.

Pros: Efficiency

Cons: Cost of service, in my view, too high.

Pros: No fuss pick up and drop off

Cons: Car was quite small and lacked some of the features we are used to with our own cars

Pros: Great car. Clean. Good all round service.

Cons: Jothing

Pros: Excellent car. Staff friendly. Shuttle efficient

Cons: Drop off took a little longer than expected

Pros: Friendly and informative.

Cons: SatNav in car not updated. Bit of a wait for the shuttle at drop off, probably could’ve walked to airport quicker.

Pros: I paid a high rental for a car that was pretty old and gps system was the old Nav man although it drove well I don’t think it was as worth the money .

Cons: Car that we were given was an old model didn’t expect it to have an old school gps system.

Pros: Pleasant friendly staff no hassles

Cons: No gps in car or maps provided

Pros: Great service, staff was quite friendly

Pros: Fast, efficient - nice folks. Pick-up and drop-off at airport was quick.

Cons: Car was not in slot we were advised. Spent time trying to find it b

Pros: Great service from the get go!! well done will definitely use your service again.

Pros: Fast an easy with the app

Cons: Sat Nav out of date

Pros: They are very helpful with all my inquiries and very professional and polite and caring

Cons: None

Pros: Very efficient

Cons: Being involved with "Discovery Cars"

Pros: Pick up from the airport quick and easy.

Cons: Didn't know that the car was through a second party.

Pros: Straight forward and simple. Damage on vehicle was already noted, saving time checking in.

Cons: The car had some damage on the vehicle

Pros: Easy and fast no worries at all

Cons: Great

Pros: Very helpful and efficient.

Cons: Nothing

Pros: Friendly staff. Helpful response and swift to issue car.

Cons: Nothing.

Cons: Car not able to accomodate the luggage as described when booking - difficulty persuading Go rentals to give a larger car. Car battery died when we were using it causing us extra costs in taxis and wasted time waiting for the AA to come and replace the battery which was old.

Pros: Staff were prompt, friendly and happy to help

Cons: Took some time to organise keys at Auckland Airport - we were told to wait for the car but we had to go to another desk.

Pros: Great staff and immaculate car.

Cons: Sometimes miscommunication between staff which left me standing around.

Pros: Very professional and fast delivery and return.

Cons: Non