Auckland Airport (AKL), Auckland, New Zealand
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Driver's country of residence is United States of America (USA) and age is 30-65
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Snap at Auckland Airport

9 Manu Tapu Drive, Auckland Airport
0064 0 800 288 699 / 0064 92 752 438
Pick-up instructions
Domestic Terminal: (6:00am - 8:00pm): When you are ready for collection from Auckland Domestic Terminal please order your shuttle at www.snaprentals.co.nz/pickup or TXT: Auckland Domestic and your name to 4989 eg, Auckland Domestic Joe Bloggs or Phone: On arrival please make your way to door 9 of the Domestic terminal (outside Jetstar) and call Snap Rentals on 0064 0 800 288 699 (+64 9 275 2438) to arrange shuttle to 9 Manu Tapu Drive, Auckland. International Terminal: (6:00am - 8:00pm): When you are ready for collection from Auckland International Terminal please order your shuttle at www.snaprentals.co.nz/pickup Or TXT: Auckland International and your name to 4989 eg, Auckland International Joe Bloggs Or On arrival please make your way to Transport Pick-up Zone which is a short, under-cover walk from the terminal. The covered walkway begins directly opposite international arrivals area with clear signage to guide you. Please call us on 0064 0 800 288 699 for more information on the transfer service.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:00-20:00
Tue:06:00-20:00
Wed:06:00-20:00
Thu:06:00-20:00
Fri:06:00-20:00
Sat:06:00-20:00
Sun:06:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Hong Kong
Toyota Corolla STW
July 8, 2024

Cons: Very old car, old model, a bit smelly, damaged seat’s back cover, damaged carpet under driver’s seat, one of the turn signal of the rear mirror is not working. I even found an empty bottle under the front passenger seat. I doubted that did anyone clean and check the interior of the car.

Canada
Toyota Corolla
June 11, 2024

Pros: Fast and friendly.

Cons: Nothing.

Netherlands
Toyota Yaris
June 8, 2024

Pros: Excellent service at excellent price!

Japan
Toyota Yaris
May 22, 2024

Pros: The vehicle itself was good.

Cons: Pick up procedure (stated above).

Brazil
Mitsubishi ASX
May 21, 2024

Pros: Great car in great conditions. Friendly staff that helped me connect my Carplay on the car and answered all my questions.

Australia
Toyota Vitz
May 9, 2024

Pros: Dealing with both River and Sam. Please thank them

Cons: I couldn’t use navigation

New Zealand
Toyota Corolla STW
May 4, 2024

Pros: Nothing

Cons: Lying thieves

Italy
Mitsubishi Outlander
April 23, 2024

Pros: perfect car, clean and performing

Cons: Nothing

Singapore
Toyota RAV4
April 17, 2024

Pros: Easy and efficient

Australia
Toyota Yaris
April 10, 2024

Pros: very personable & seamless

New Zealand
Toyota Hiace
April 2, 2024

Pros: Efficiency and quality

United States of America (USA)
Toyota Yaris
March 31, 2024

Pros: Service was excellent, very friendly and reassuring

Cons: A bit slow

Australia
Toyota Corolla
March 30, 2024

Pros: Easy process

United States of America (USA)
Toyota RAV4
March 21, 2024

Pros: I asked to return the car earlier they worked with me to refund me the difference.

Cons: they didn't check the wiper blades quality before they gave me the car, I end up driving with wiper blades that do not clean the windshield and the squeak horribly

Canada
Toyota Corolla STW
March 18, 2024

Pros: Fast service, clean car

Cons: no cruise control, closed earlier and I had to walk to the airport with my luggage.

United States of America (USA)
Toyota Vitz
March 6, 2024

Pros: I was able to get through to the agents on the phone but wasn’t all that helpful except for the lady who helped me find directions.

Cons: 1. Pick up directions on the email should simply say follow the signs to ‘shuttle’ at the Auckland airport instead of the very wordy description that was confusing. 2. The car I received was very old and was very difficult to drive due to the fact that it didn’t have navigation / CarPlay or even a backup camera both are safety issues. On a minor annoyance, the car was all in Japanese which I had to play around a lot to even get the Bluetooth to work for the radio.

Cyprus
Toyota Highlander
March 5, 2024

Pros: Staff at Snap were superb! Friendly and professional and very efficient.

Cons: The car (Toyota Highlander)was booked reasonably late in peak season. It was expensive for the age and condition of the car- 2017 model, about 125,000kms on the clock and had many scratches and bumps. There were no mechanical problems. We loved the fact that it was a lovely big car with lots of space for everyone.

United Kingdom
Skoda Kodiaq
March 4, 2024

Pros: Pick up service was easy & staff were helpful

Cons: Drop off service was not great. We needed to drop off early & hadn’t realised that office didn’t open until 8am. We arrived at 7.20am, all lights were on & all doors open but nobody around. After 10 mins somebody turned up (obvs been to buy breakfast sarnie) & wasn’t helpful at all. We understand office/ shuttle service didnt open until 8am but they should have a drop box that you can put your keys in. The guy took the keys reluctantly & left us to book an Uber. Customer service = zero!

New Zealand
Mitsubishi ASX
March 4, 2024

Pros: Good,friendly and efficient

Cons: None

New Zealand
Toyota Vitz
March 1, 2024

Pros: Fast and friendly

Cons: Everything was great

United Kingdom
Toyota RAV4
February 29, 2024

Pros: Transfer from airport terminal.

Cons: Car seat provided with the rental car was filthy and would not fix securely into vehicle. Had to rent alternative car seat from elsewhere. SNAP did provide a refund for the car seat rental.

Canada
Toyota RAV4
February 29, 2024

Pros: Very good service, the crew is just exelent

Cons: Got there and in no time got the car, brougth it back and it was just the same, eficiency is exlelent, good team

New Zealand
Mitsubishi ASX
February 19, 2024

Pros: The car model was excellent value for money, way better than other companies. Staff were cheerful and friendly. Nice offices not too far from airport.

Cons: We waited a while to pickup - lots of people and there didn’t seem to be enough staff. It was a regular Thursday afternoon so I was surprised by that. On pickup on Sunday, there was a queue of people and one person serving. When we arrived there was no indication where to leave the car and no one came out for keys. At other car rental companies, someone comes out for the keys. That said, the vehicle was a lot better than at other companies and so I’m happy overall.

United States of America (USA)
Toyota Corolla
February 14, 2024

Pros: The car was in great condition, had Apple CarPlay so navigation was a breeze.

Cons: Could have used the after hours drop off info up front to avoid having to call to figure out what to do.

Canada
Mitsubishi ASX
February 7, 2024

Cons: They over billed me

Denmark
Toyota Vitz
February 4, 2024

Pros: Quick and Nice personal

Cons: Quick and Nice personal

Australia
Mitsubishi ASX
February 3, 2024

Pros: Sam was great and friendly

Australia
Skoda Kodiaq
January 25, 2024

Pros: Friendly staff.

Australia
Toyota Corolla
January 22, 2024

Pros: Easy and quick to pick up and drop off. The car was ready for us and the agent didn't try and upsell.

Cons: The car was a bit tired - it had over 100,000 kms on the clock and the seats were uncomfortable.

Australia
Toyota Corolla
January 17, 2024

Pros: All good and very efficient overall. Pick up experience a little onerous because the office was busy and we had questions

Singapore
Mitsubishi ASX
January 4, 2024

Pros: Convenient location

Cons: Friendliness of the rental agent. After a long flight, expect a little bit of empathy and smile

Canada
Toyota Vitz
January 1, 2024

Pros: Friendly.

Cons: Car needed claening before pickup.

Canada
Toyota RAV4
December 13, 2023

Pros: Once in contact went fine.

Cons: Difficult to get hold of, short office hours by world standards

Canada
Toyota Yaris
December 10, 2023

Pros: Drop off was seamless. No hassle about trying to upgrade or buy their insurance (I have full coverage through my credit card company)

Cons: We had to wait well over an hour for them to find a car for us from the lot. They couldn’t give us the one they had planned on because it was a long term rental. (They should have known this already as it had been booked 6 months in advance!) We also were charged a $50 fee for a speeding ticket admin fee even though we were the ones that had to go to the New Zealand website and actually pay the fee. I don’t know how justify charging $50 for sending us an email.

Canada
Suzuki Swift
December 6, 2023

Pros: Excellent shuttle service.

Cons: Nothing.

Belgium
Toyota Corolla
December 3, 2023

Pros: Perfect

Cons: Nothing

Australia
Toyota Aqua
November 27, 2023

Pros: Easy pick up and drop off. No fuss.

Australia
Toyota Camry
October 25, 2023

Pros: Net

Cons: Great response to query. Ada handling the initial booking was particularly helpful and responsive.

Canada
Toyota RAV4
October 24, 2023

Cons: drop off was supposed to be open till 5.30pm but was closed when I arrived at 5.20pm. There was therefore no shuttle - fortunately I had dropped off my wife and bags and had left myself enough time to walk back. Disappointing end to what was otherwise an excellent experience.

Switzerland
Toyota RAV4
October 19, 2023

Pros: Car given to us was in immaculate condition. Very straightforward process both at pick-up and drop-off. Definitely recomrended!

Cons: Nothing, if we ever come back to New Zealand, Snap Rentals will be our first pick!

Australia
Toyota RAV4
October 12, 2023

Pros: Car in good condition and very clean. Dropp off was fast and simple.

Cons: Shoking that no late pickup was arrange, and stuff accused us for being late and not informing them "from the plane or tarmak" that the flight is delayed... Disappointing service awarness.

Australia
Toyota RAV4
October 11, 2023

Pros: Helpfulness Condition of the car Refunding

Cons: Pick up at airport was mixed up

New Zealand
Toyota Corolla
July 26, 2023

Pros: Very firendly and helpful staff

Cons: Having to wait an extended period for car to be detailed prior to being able to depart

United States of America (USA)
Toyota Aqua
July 23, 2023

Pros: Agents were friendly and helpful. The car was very affordable, got great gas mileage, and was reliable for a long journey!

Cons: Car had some interior stains that could be cleaned, written pickup instructions were poor, and Snap didn’t have chains available, so I had to pay NZ$125 to buy them.

Australia
Toyota Highlander
July 17, 2023

Cons: The car we received smelt like spew. They tried to cover it with air freshener, but it lingered in the car for the whole 2 weeks we had it. Was disgusting. We even bought car scents/fresheners and wipes to help get rid of it. Not pleasant when it’s to cold to drive with the windows down.

Australia
Mitsubishi ASX
July 7, 2023

Pros: Pick up and drop off from the outlet to the airport was the best.

Cons: They were not able to provide clear information about the way charges were calculated.

Australia
Toyota Highlander
May 21, 2023

Pros: To be honest there wasn't much, only both the shuttle drivers were really friendly .

Cons: we arrived befre after hrs, we were told our shuttle was on its way after 3 calls & waiting 45mins, they said our car was moved to after hrs. we arrived at after hrs the lady at the desk so extremely rude asking as what the Rego, we said we didn't know & again with and eye roll asked "what's your Rego" I then told her no.one told me.. the car was damage, the boot didn't work properly and the cars seats giving were dirty & stained.

Canada
Toyota Vitz
May 21, 2023

Pros: Snap rental agents were very friendly and kind. I’m not sure who dumped the old car on three women but if it was snap rentals or discover cars either way it was shocking to have a nine year old car.

Cons: Snap rental overall was great.

United States of America (USA)
Toyota Yaris
May 15, 2023

Pros: Good value for money

Cons: A bit disorganized at pickup. It wasn't made clear to me how to get to the dropoff point, given the change in roads.

Australia
Toyota Corolla
May 2, 2023

Pros: Good price and modern new car. Very close to ariport. Friendly staff.

Cons: Took too long to be picked up from airport. 40 minutes waiting and then not enough room for all passengers. External mirrors were not clean

United States of America (USA)
Toyota Aqua
April 26, 2023

Pros: Our windshield had a stone chip that must have occurred sometime, somewhere on our trip. We were unaware of it. The agents discovered it and were honest in their assessment. We were grateful.

Cons: Nothing

Australia
Mitsubishi ASX
April 23, 2023

Pros: Good service. Provided us with everything we need to know I love their online checking service. Made it soo much quicker to pick up the hire car without all the paperwork involved.

Cons: I didn’t like the fact that if you drop the hire car off before or after business hours a charge of $50NZD will be applied for the shuttle and admin cost.

United States of America (USA)
Toyota Corolla
April 15, 2023

Pros: Car was very clean

Hong Kong
Mitsubishi ASX
April 9, 2023

Pros: helpful staff when we had a problem

Cons: Delayed pick up and no explanation given regarding the vehicle.

Australia
Toyota Vitz
April 1, 2023

Pros: Friendly staff, rapid check in and check out

Cons: Couldn't properly read the speed on the car as the plastic was blurred/damaged which was not good!

Ireland
Toyota Corolla STW
March 27, 2023

Pros: Great team. !!!

Australia
Mitsubishi ASX
March 26, 2023

Cons: Experience is fine. It gets annoying the amount of time going through terms and conditions that have already been agreed. The 2k bond needs to be stated up front, not a surprise

United Kingdom
Toyota Corolla
March 20, 2023

Pros: Price

Cons: Timeliness and condition of vehicle

United States of America (USA)
Toyota Corolla
March 19, 2023

Pros: friendly staff

New Zealand
Toyota Corolla
March 19, 2023

Pros: Rather fast, productive and explained our policy and regulations well.

Cons: They almost charged us for a second insurance but we were able to not pay extra for the full coverage we l already had. Online check in was helpful but wanted me to pay for a second coverage so I checked in at the counter.

Netherlands
Toyota Corolla
March 19, 2023

Pros: Cheap and good car

Cons: Felt left alone to figure stuff out.

Slovakia
Toyota RAV4
March 16, 2023

Pros: Quick, efficient, easy to communicate

Cons: It was really hard to get through the phone when I wanted to extend the rental, but after all I managed

New Zealand
Toyota Corolla
March 11, 2023

Pros: The transportation to and from the Airport was very handy and efficient.

Cons: Took too long to pick up the car and seemed quite disorganised. But would definitely use them again.

New Zealand
Toyota Corolla
March 10, 2023

Pros: Friendly staff

Cons: Smell of cleaning product used in car

United Kingdom
Toyota Yaris
March 8, 2023

Pros: Staff were great, well organised.

Cons: Service was good, car was okay.

United States of America (USA)
Toyota Corolla STW
March 2, 2023

Pros: We changed our rental to a one-way from Auckland to Wellington. At which point we purchased nonrefundable flights from Wellington to Queenstown. When we got to the airport, it was two hours before we were actually at the Rent-A-Car counter and are informed we cannot drop the car off in Wellington, although our voucher says we can. So we decided to keep the car and turn it back in there at Auckland and we purchased tickets from Auckland to Queenstown, so we lost our original flight fares.

Cons: Then I received an email stating the car was past two and I needed to turn it in immediately. Do watt? Where in mid island driving around and no possible way of doing that. So I emailed back that we we would be there on the day we said we would be back, which was on the 22nd. And we did.

United States of America (USA)
Toyota Corolla
February 14, 2023

Pros: The representative was very helpful though the reservation was incorrect… since we had to cancel, she encouraged me to ask for a refund for the insurance coverage.

Cons: N/a - we did not rent a car

Australia
Toyota Vitz
February 10, 2023

Pros: very nice people

Cons: I hope I get my refund for AA call out and plus the cost of the new battery

Australia
Toyota Corolla
January 30, 2023

Pros: It was easy and efficient

United Kingdom
Toyota Vitz
January 25, 2023

Pros: the car was fine for what I needed

Cons: pick up was useless - I had to ring twice and then we were in to after hours so I was charged and extra $50, drop off - they sent me to the wrong place!, car was 10 years old and very scratched. not a problem but nobody checked car over with me for damage before I took it. Sat nav was very out of date, and could not be attached to windscreen

New Caledonia
Mitsubishi ASX
January 25, 2023

Pros: the staff, the time for pick up and drop off

Cons: I expected the car to really provide space for 3 luggage as advertise but you had to have a small suitcase to put on top of the other two, we were barely able to put our luggage so forget about hand luggage. so we had to have some bags all the time at our feet.

Australia
Toyota Vitz
January 22, 2023

Pros: Nothing

Cons: Poor state of car. Poor customer service. Late essential emails regarding car collection outside of normal hours. After hours service poor and when trying to arrange collection of car the agent Hu g up on me! Poor service from start to finish

Canada
Skoda Fabia
January 19, 2023

Pros: Curtesy

Cons: Long wait for shuttle bus to pick us up from airport on our arrival in Auckland

New Zealand
Toyota Corolla STW
January 12, 2023

Pros: Henry was friendly and efficient

Cons: The shuttle driver was more interested in sitting in the van texting rather than opening the doors and loading the clients

India
Toyota Highlander
January 11, 2023

Pros: Quick call response

Cons: Condition of the car, provided quite a old car

Norway
Toyota RAV4
December 21, 2022

Pros: Friendly people at the counter. Almost brand new car

Cons: Pick-up at airport was not as described, and not at the spot as described. Took long time to sort it out, and then go to another pick-up pklace, and then waiu\iting for the shuttle. Altogether 45-50 minutes

Australia
Toyota Highlander
December 16, 2022

Pros: Dealing with Snap staff was easy.

Cons: Dealing with the sister companies snap uses were terrible. Discover car refused to refund our deposit despite a clear mistake on their part. We had no car due to to flight delays and nobody would help us. The staff were so rude. Terrible rvice skills. I called 3 times to make sure when we dropped vehicle off at 4am there would be a shuttle to get us to the airport. When we arrived to drop the vehicle off nobody was at aeroparks. we waited 45mins before someone was able to get us to the airport.

New Zealand
Toyota Corolla
December 5, 2022

Pros: They upgraded the car because of the issue below.

Cons: They were short staffed on the day and we waited an unreasonable time for shuttle from the airport

Australia
Toyota Aqua
December 3, 2022

Pros: The staff.

Cons: Picking the car up instructions was not simple nor was explained. I followed the directions on the instructions, called for assistance on the phone lines given and all I was given was an automated machine.

United Kingdom
Toyota Highlander
December 1, 2022

Pros: nothing

Cons: because you confirmed my booking - I was late out of the arrivals and could not get anybody to turn up with my car - left me stranded at the airport - I hope you have NOT charged me

Australia
Toyota Aqua
November 29, 2022

Pros: Friendly

Cons: Poor contact communications at airport pick-up.

Australia
Toyota Yaris
November 28, 2022

Pros: Friendly and efficient staff

United Kingdom
Toyota Aqua
November 22, 2022

Pros: Was a great drive once we got on the road

Cons: The instructions on your email to find you at Auckland airport are outdated, had to use someone’s phone to ring and then someone tell us where to go. Also had issues using the automatic car had no instructions how to start eventually worked it out.

New Zealand
Toyota Rav4
October 23, 2022

Pros: Quick and easy to pick up and drop off. Great customer service.

Cons: Nil

United Kingdom
Toyota Yaris
October 16, 2022

Pros: Reasonably cheap

Cons: Poor communication around pickup - usual branded van was out of service and there was no communication about what the replacement van looked like.

New Zealand
Toyota Rav4
October 16, 2022

Pros: Online and ease if collection after hours.

Cons: Nil

New Zealand
Toyota Yaris
October 14, 2022

Cons: Need to pay extra 60$ just for car seat meanwhile others just cost below 20$

New Zealand
Toyota Rav4
October 14, 2022

Pros: Friendly, fast and easy to deal with and ended up getting a better car than we expected.

Australia
Toyota Yaris
September 22, 2022

Pros: Sorry, can’t answer that

Cons: Practically all

New Zealand
Toyota Yaris
September 11, 2022

Pros: They were busy so it was a bit slow but they were doing a good job. Very happy with car.

Cons: Busy at check in & check out

New Zealand
Toyota Corolla
September 3, 2022

Pros: Very friendly

Spain
Toyota Aqua
July 27, 2022

Pros: Ver welcoming team at the airport.

New Zealand
Toyota Aqua
June 17, 2022

Pros: Great staff.

Cons: Car was a little bit older than I thought it would be.

New Zealand
Toyota Aqua
May 11, 2022

Pros: Friendly staff

New Zealand
Toyota Aqua
May 8, 2022

Pros: Friendly staff.

Cons: The car had a battery fault. Intermittently would completely lose power. We emailed, but heard nothing back.

New Zealand
Toyota Yaris
April 27, 2022

Pros: fast service. Car's engine was in good condition.

Cons: Car's body and inside seats were in bad condition.

Singapore
Toyota Aqua
April 16, 2022

Pros: Hybrid cars are easily available.

Cons: Limited hybrid car models and the car rental location is not easy to find.

Australia
Toyota Aqua
April 4, 2022

Pros: Went out of their way to help

Cons: The only thing was we were told to wait outside airport but not told to get onto a shuttle bus so waited for quite awhile before we realised

Australia
Toyota Aqua
April 2, 2022

Pros: Fuel Economy. Great car to drive

Netherlands
Toyota Corolla
March 28, 2022

Pros: Ophalen op de luchthaven. Snelle en prettige afhandeling. Vriendelijke mensen.

Cook Islands
Toyota Vitz
January 26, 2022

Pros: Friendly staff

Cons: Pick up n Drop off outside airport.

New Zealand
Toyota Vitz
January 14, 2022

Cons: We didn’t realise we had booked through a 3rd party and it was confusing trying to find our pick up shuttle. Finally realised it was with Snap which I thought was some sort of scheduling tool at first. Also, the Snap staff couldn’t help me with insurance questions because again it was booked through a 3rd party (Discovery) but we thought it was with agent.

New Zealand
Toyota Vitz
December 31, 2021

Pros: Friendly and easy

New Zealand
Toyota Vitz
December 23, 2021

Pros: No

Cons: Not confirm and take money from credit card , so rude action

New Zealand
Toyota Vitz
August 26, 2021

Pros: Cheap, rental, staff great

Cons: I didn't realise the car was older..

New Zealand
Toyota Vitz
August 24, 2021

Cons: Due to lockdown had to drop off the car keys in a slot as the branch was unattended. Then found that I had been charged $39 for fuel for the car supposedly being not filled up with fuel. Car was full when I returned it but they sent a photo from the next morning saying it wasn't full. No reply to inquiry either. Poor.

New Zealand
Toyota Vitz
August 11, 2021

Pros: Staff were fantastic and polite

Cons: I paid twice for insurance. I paid the Discover Cars AND I paid Snap Rentals or I would have to leave a $2000 deposit.

New Zealand
Toyota Vitz
August 11, 2021

Pros: Loved the Hybrid

Australia
Toyota Vitz
August 5, 2021

Pros: No hassle service - it was easy to pick up the vehicle and was ready to go. The after hours service is also great providing airport to vehicle shuttles.

Australia
Toyota Aqua
August 3, 2021

Pros: Efficient

Cons: Everything good, could possibly have longer open hours

Australia
Toyota Aqua
August 2, 2021

Pros: Efficiency

Cons: Excellent

Australia
Toyota Vitz
July 24, 2021

Pros: Value for money

Cons: No explanation was given regarding the car being a hybrid in fact the young lady on the counter looked at me like I was stupid to know nothing about a hybrid car. Also road works in the area made it very difficult to find the office with detours in place.

Australia
Toyota Yaris
July 23, 2021

Pros: The process was straight forward

Cons: The car I had was pretty dinged up but functioned well

Australia
Toyota Yaris
July 22, 2021

Pros: Nothing to complain about but value for dollar spent

Cons: Quick & easy

Australia
Toyota Corolla
July 20, 2021

Pros: Quick drop off

Cons: Pickup was horrible. Waiting close to an hour to be picked up which involved 3 calls when the location of the car rental is only 10mins away. The driver that picked us up didn't even receive a notificaiton from the call centre but was only prompted when I used their webpage on pickup that triggered the driver to pick us up.

New Zealand
Toyota Aqua
July 8, 2021

Pros: Friendly polite staff.

Cons: car wasn't full of fuel - returned it full but no compensation. I think it may have been different if it was the other way around. I could have returned it at the level it was marked at but thats difficult to do if you adding petrol to a car you don't know!

New Zealand
Toyota Yaris
July 1, 2021

Pros: The prompt shuttle pick up and drop off

Cons: Not flexible with check in. Why does it have to be the credit card holder who picks up the car? Did not get a price reduction I had to reduce my booking by one day, $2000 security was excessive cf other companies. Tried to save time by checking in online the night before then had to REPEAT all actions at after hours depot. Snap Rentals is in the dark ages!

Australia
Toyota Aqua
June 18, 2021

Pros: Great company, easy to deal with

Cons: I wish I found them without discover car as a third party.

New Zealand
Toyota Aqua
June 7, 2021

Pros: Older style Toyota hybrid went well and was very economical

Cons: Nothing

Australia
Toyota Corolla
June 6, 2021

Pros: I found the staff to be friendly, helpful and efficient. They didn't have the model car I had ordered but they managed to clean, wash a returned car which was my preferred model. I didn't mind waiting.

Cons: On inspection of the vehicle it was heavily marked and scratched with some denta. I took numerous photos so that on return of the vehicle had proof that the damage was there prior to me. I was told I didn't need to take photos as they knew thw condition but I wasn't happy to accept that. The car could do with some repairs or replacing. The upside is they accepted the car on return without any issue.

New Zealand
Toyota Yaris
June 5, 2021

Pros: Poor quality car

Cons: Poor quality car - filthy interior and damaged exterior

Australia
Toyota Corolla
May 30, 2021

Pros: staff were cheerful and fantastic,

Cons: Staff member went around the car and took photos of all dents etc. but we still worried about the car return process because there were quite a few dents but all was good staff were great. Hole in drivers floor mat was dangerous perhaps could have been checked a little more thoroughly before car was rented out.

New Zealand
Toyota Aqua
May 3, 2021

Pros: easy to pick up and drop off the car.

Cons: the rental car condition was not good.

New Zealand
Toyota Yaris
April 27, 2021

Pros: they could offer a car hire after hours from the airport

Cons: having to go to an unknown destination in the dark

New Zealand
Toyota Aqua
April 19, 2021

Pros: Airport pickup and drop off, one easy phone call and they were their within 10 minutes.

Cons: I have no quells about Snap Rentals, excellent all round service.

New Zealand
Toyota Vitz
April 16, 2021

Pros: Friendly & easy to get through

New Zealand
Toyota Aqua
April 9, 2021

Pros: Very quick pick up and drop off

New Zealand
Toyota Yaris
April 9, 2021

Pros: Very friendly and helpful

New Zealand
Toyota Yaris
March 4, 2021

Pros: They took photos of car with all the dings. Friendly staff

Cons: The seats were covered in stains and was very off putting

United States of America (USA)
Toyota Vitz
March 1, 2021

Pros: Everything was simple and quick.

New Zealand
Toyota Aqua
February 24, 2021

Pros: Very friendly and helpful staff

New Zealand
Toyota Aqua
February 21, 2021

Pros: Fast efficient and friendly

New Zealand
Toyota Vitz
February 12, 2021

Pros: some staff are good.

Cons: I have rented three times car from Snap Rentals and had twice good clean cars. but I had once a very poor condition car : hole on the body and yellow watermarks are all over the front and back seats.

New Zealand
Toyota Yaris
February 9, 2021

Pros: Affordable rental cars, affordable insurance and they make sure there are no hidden cost.

New Zealand
Toyota Yaris
February 3, 2021

Pros: Awesome service friendly staff

New Zealand
Toyota Vitz
January 29, 2021

Pros: Friendly

Cons: Easy communication

New Zealand
Toyota Aqua
January 25, 2021

Pros: Fast and easy transaction

New Zealand
Toyota Vitz
January 4, 2021

Pros: Very friendly, straight to the point and helpful

New Zealand
Toyota Aqua
December 26, 2020

Pros: Wide range of vehicles for different price groups

New Zealand
Toyota Aqua
November 26, 2020

Pros: Person centered

New Zealand
Toyota Vitz
November 26, 2020

Pros: The team were very friendly and helpful. I like the use of an electric van for collecting and drop-off of customers.

Cons: Just little things... no parcel tray in the boot meant my belongings could not be hidden in the car which is a temptation to thieves. The inside of the windscreen was smeared. A lovely lady spoke to me when I started the car... I don’t know Japanese so don’t know what she was saying. The radio had no Bluetooth unless that was in Japanese to.

New Zealand
Toyota Vitz
November 18, 2020

Cons: The remote batterie for unlocking and locking the car was flat so o and to do this manually

New Zealand
Toyota Vitz
November 13, 2020

Pros: The car provided was very fuel efficient

New Zealand
Toyota Aqua
November 11, 2020

Pros: Free pickup and drop off

New Zealand
Toyota Corolla
October 31, 2020

Pros: Friendly easy to deal with and helpful staff

Cons: Nothing really.

Netherlands
Toyota Aqua
October 25, 2020

Pros: all professional

Cons: ordered a hybrid, got something else, complained, no compensation

New Zealand
Toyota Vitz
October 22, 2020

Pros: free pickup & drop off after the rental

New Zealand
Toyota Yaris
September 20, 2020

Pros: The driver picking us up was excellent. Polite happy attitude obliging. The office woman was fantastic. We were not happy about a couple of issues and she corrected it straight away. Very professional and excellent customer service.

Cons: I am not sure if this is a fault of snap but we did not appreciate finding out out booking was through a 2nd party not direct with snap. The booking was deceiving because we paid for full endurance then once we arrived there was a $2,000 holding fee. We were not happy as this is not fair to your customers as renting with your firm on line is not transparent. At no time whilst booking does a big sign come up if you continue to book and pay full insurance you will be charged $2,000 holding fee.

New Zealand
Toyota Vitz
September 13, 2020

Pros: I was so impressed with the Customer service the young guy was so easy to deal with, so friendly & so accommodating

New Zealand
Toyota Vitz
August 18, 2020

Pros: Quick and easy

Cons: Unable to contact anyone via messenger or email and no option on phone line

New Zealand
Toyota Vitz
August 16, 2020

Pros: cheap and no mess

Cons: car a bit rough. But thats ok cause the price reflected what we got

New Zealand
Toyota Vitz
August 6, 2020

Pros: Quick service

Cons: After hour call Center is not great

New Zealand
Toyota Corolla
July 30, 2020

Pros: The staff were fantastic

Cons: Quick pickup in and out

New Zealand
Toyota Aqua
July 22, 2020

Pros: Price is great affordable

Cons: I think there was nothing which i do not like

New Zealand
Toyota Aqua
July 20, 2020

Pros: Pickup from airport was easy, and within good time

Cons: Car wasn’t cleaned at all. Had a film of dust over the whole car. Cars registration was expired in April and we hired the car in July. Very pushy toward insurance and we had to pay a $2000 bond, then they didn’t want to come out and agree on existing damage when we got the car.

New Zealand
Toyota Yaris
July 19, 2020

Pros: Friendly people and easy pick up and drop off

New Zealand
Toyota Corolla
July 18, 2020

Pros: On pick up staff was helpful

Cons: Only 1 staff at pick up, waited 25-30minutes to get the keys & paperwork. Car was not clean snd was old model. Won’t be using then again.

New Zealand
Toyota Yaris
July 18, 2020

Pros: Service, price, value.

New Zealand
Toyota Corolla
July 6, 2020

Pros: Very efficient the car was waiting.

Cons: Nothing

New Zealand
Toyota Vitz
July 2, 2020

Pros: The customer was great.

Cons: Choice

New Zealand
Toyota Aqua
June 21, 2020

Pros: Fast and swift

Cons: Too far pickup from the city, extra fees for dropping in the city

New Zealand
Toyota Vitz
June 9, 2020

Pros: Nothing. They were rude & arrogant

Cons: Nothing. They were rude & arrogant

New Zealand
Toyota Vitz
May 31, 2020

Pros: Friendly and cheerful staff. Happy to help and car pick up would have been quick.

Cons: Nothing.

New Zealand
Toyota Vitz
May 18, 2020

Pros: What i filled in says a lot. I proberly won't hire a car tru Snap. Cheers

Germany
Toyota Vitz
March 27, 2020

Cons: If people coming in asking a question. Snap rental stuff are leaving the room and leaving your order for taking care about other people... They dont have a clean system dealing with customers.

Most Popular Car Rental Deals

Auckland Airport
Compact
Suzuki Swift or similar
Suzuki Swift
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Snap
$15.39 per day
Auckland Airport
Compact
Suzuki Swift or similar
Suzuki Swift
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Snap
$15.67 per day
Auckland Airport
Compact
Toyota Vitz or similar
Toyota Vitz
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Snap
$17.98 per day
Auckland Airport
Compact
Toyota Vitz or similar
Toyota Vitz
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Snap
$18.30 per day
Auckland Airport
Standard Elite
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Snap
$21.95 per day
Auckland Airport
Standard Elite
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Snap
$22.35 per day
Auckland Airport
Mini Elite SUV
Mitsubishi ASX or similar
Mitsubishi ASX
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Snap
$27.83 per day
Auckland Airport
Mini Elite SUV
Mitsubishi ASX or similar
Mitsubishi ASX
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Snap
$28.33 per day
Auckland Airport
Intermediate
Toyota Corolla STW or similar
Toyota Corolla STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Snap
$28.63 per day
Auckland Airport
Intermediate
Toyota Corolla STW or similar
Toyota Corolla STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Snap
$29.15 per day
Auckland Airport
Standard Van
Toyota Hiace or similar
Toyota Hiace
  • 10
  • 2
  • 5
  • A/C
  • Auto.
Snap
$100.29 per day
Auckland Airport
Standard Van
Toyota Hiace or similar
Toyota Hiace
  • 10
  • 2
  • 5
  • A/C
  • Auto.
Snap
$102.11 per day
Auckland Airport
Full-size SUV
Toyota Highlander or similar
Toyota Highlander
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Snap
$128.14 per day
Auckland Airport
Full-size SUV
Toyota Highlander or similar
Toyota Highlander
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Snap
$130.46 per day
The above prices are only approximate and were last updated at 05:57 on 2024-07-13. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1125.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Premium Location fee, Free modifications, State Tax.
Rate excludes
An administrative charge of 2 % will apply for payments made using the following card(s) MasterCard credit card, VISA credit card.
An administrative charge of 5 % will apply for payments made using the following card(s) American Express.
Driver requirements
Minimum rental age is 18 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
In addition to documents mentioned previously, the customer will need the following: valid driver license, 2 proofs of home address (e.g. Utility bill), that is valid for at least 3 months before the pick up date.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
It is possible to pay and leave the deposit only with the following payment methods: American Express, MasterCard credit card, VISA credit card.
An administrative charge of 2 % will apply for payments made using the following credit card(s): MasterCard credit card, VISA credit card.
An administrative charge of 5 % will apply for payments made using the following credit card(s): American Express.

Debit cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Moving the car from one island to another is allowed.
It is forbidden to cross country borders.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.

Pick-up & Drop-off
Mon:  06:00 - 20:00
Tue:  06:00 - 20:00
Wed:  06:00 - 20:00
Thu:  06:00 - 20:00
Fri:  06:00 - 20:00
Sat:  06:00 - 20:00
Sun:  06:00 - 20:00

Top Suppliers at Auckland Airport

Yes Rentals
Exceptional 9.4 / 734 reviews
+6434202878 / / 0800237672 / +64274144712
120 greenwood road, Mangere, Auckland, 2022
$10 - $115
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Ezi Car Rental
Exceptional 9.1 / 153 reviews
+6492544397 / +640800545000
Ezi Car Rental, Ray Emery Drive, Auckland Airport, Auckland 2022
$34 - $104
Working hours
Mon:12:00-20:00
Tue:12:00-20:00
Wed:12:00-20:00
Thu:12:00-20:00
Fri:12:00-20:00
Sat:12:00-20:00
Sun:12:00-20:00
Rentalcars247
Very good 8.9 / 311 reviews
+6492570992 / +6498693318
26 Airpark Drive
$21 - $55
Working hours
Mon:00:00-23:55
Tue:00:00-23:55
Wed:00:00-23:55
Thu:00:00-23:55
Fri:00:00-23:55
Sat:00:00-23:55
Sun:00:00-23:55
Mint Rentals
Very good 8.9 / 206 reviews
+6499308271
1/9 Brigade Road, Mangere, Auckland
$13
Working hours
Mon:09:00-16:00
Tue:09:30-16:00
Wed:09:30-16:00
Thu:09:30-16:00
Fri:09:30-16:00
Sat:09:30-16:00
Go Rentals
Very good 8.9 / 119 reviews
+6492575142 / +6492570992 / 0508246884
3 Joseph Hammond Pl, Mangere, Auckland 2022
$27 - $54
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
SIXT
Very good 8.8 / 91 reviews
+6498694666
Unit J/80 Richard Pearse Drive, 2022
$67 - $135
Working hours
Mon:07:00-19:00
Tue:07:00-19:00
Wed:07:00-19:00
Thu:07:00-19:00
Fri:07:00-19:00
Sat:08:00-18:00
Sun:08:00-18:00
Cross Country Rentals
Cross Country Rentals
Very good 8.8 / 30 reviews
+64800777994
36 Ascott Road, Airport Oaks
$29 - $30
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-17:00
Fri:08:00-17:00
Sat:08:00-17:00
Sun:08:00-17:00
yesaway
Very good 8.7 / 377 reviews
+64095800588 / +64276884888
110 Montgomerie Road, Māngere, Auckland 2022
$12 - $40
Working hours
Mon:09:30-17:59
Tue:09:30-17:59
Wed:09:30-17:59
Thu:09:30-17:59
Fri:09:30-17:59
Sat:09:30-17:59
Sun:09:30-17:59
Hertz
Very good 8.5 / 148 reviews
+64092568692
Andrew McKee Avenue, Māngere, Auckland 2022
$63 - $170
Working hours
Mon:00:00-02:00; 05:00-23:59
Tue:00:00-02:00; 05:00-23:59
Wed:00:00-02:00; 05:00-23:59
Thu:00:00-02:00; 05:00-23:59
Fri:00:00-02:00; 05:00-23:59
Sat:00:00-02:00; 05:00-23:59
Sun:00:00-02:00; 05:00-23:59
Ezu Car Rental
Very good 8.4 / 447 reviews
+64221825752
67 Montgomerie Road, Mangere, Auckland 2022
$17 - $56
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Europcar
Very good 8.4 / 153 reviews
+64092750066
Auckland Airport International & Domestic Terminal, Auckland 2022
$34 - $165
Working hours
Mon:00:00-02:00; 06:00-23:59
Tue:00:00-02:00; 06:00-23:59
Wed:00:00-02:00; 06:00-23:59
Thu:00:00-02:00; 06:00-23:59
Fri:00:00-02:00; 06:00-23:59
Sat:00:00-02:00; 06:00-23:59
Sun:00:00-02:00; 06:00-23:59
Alamo
Very good 8.4 / 65 reviews
+6498703330
Fred Ladd Way, Ray Emery Drive, Auckland Airport
$56 - $74
Working hours
Mon:05:00-23:59; 00:00-01:30
Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
Fri:00:00-01:30; 05:00-23:59
Sat:00:00-01:30; 05:00-23:59
Sun:00:00-01:30; 05:00-23:59
Mode Car Rentals
Very good 8.3 / 588 reviews
+64093733925
110 Montgomerie Road, Mangere, Auckland 2022
$14 - $37
Working hours
Mon:08:30-17:30
Tue:08:30-17:30
Wed:08:30-17:30
Thu:08:30-17:30
Fri:08:30-17:30
Sat:08:30-17:30
Sun:08:30-17:30
EV Hire
Very good 8.3 / 72 reviews
+6492171001
120 Greenwood Road, Mangere, Auckland, 2022
$12
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Jucy
Very good 8.3 / 31 reviews
+6493744360 / 0800399736
9 Richard Pearse Drive, Mangere, Auckland, 2022
$17 - $18
Working hours
Mon:08:30-16:00
Tue:08:30-16:00
Wed:08:30-16:00
Thu:08:30-16:00
Fri:08:30-16:00
Sat:08:30-16:00
Sun:08:30-16:00
Budget
Budget
Very good 8.3 / 13 reviews
6492568448
Terminal Building
$41 - $101
Working hours
Mon:00:00-01:30; 05:00-23:59
Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
Fri:00:00-01:30; 05:00-23:59
Sat:00:00-01:30; 05:00-23:59
Sun:00:00-01:30; 05:00-23:59
Ace Rent a car
Ace Rent a car
Very good 8.3 / 4 reviews
0800502277
26 Verissimo Drive, Mangere
$60 - $124
Working hours
Mon:08:00-16:30
Tue:08:00-16:30
Wed:08:00-16:30
Thu:08:00-16:30
Fri:08:00-16:30
Thrifty
Thrifty
Very good 8.3 / 2 reviews
+64800737070
Auckland Airport, Andrew Mckee Avenue
$66 - $113
Working hours
Mon:00:00-02:00; 05:00-23:59
Tue:00:00-02:00; 05:00-23:59
Wed:00:00-02:00; 05:00-23:59
Thu:00:00-02:00; 05:00-23:59
Fri:00:00-02:00; 05:00-23:59
Sat:00:00-02:00; 05:00-23:59
Sun:00:00-02:00; 05:00-23:59
Bargain Rental Cars
Very good 8.2 / 681 reviews
0800001110 / +6493201708
12 Pavilion Drive, Māngere, Auckland 2022
$29 - $124
Working hours
Mon:06:00-22:00
Tue:06:00-22:00
Wed:06:00-22:00
Thu:06:00-22:00
Fri:06:00-22:00
Sat:06:00-22:00
Sun:06:00-22:00
Enterprise
Very good 8 / 1 review
98703330
Fred Ladd Way, Ray Emery Drive, Auckland Airport
$64 - $75
Working hours
Mon:05:00-23:59; 00:00-01:30
Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
Fri:00:00-01:30; 05:00-23:59
Sat:00:00-01:30; 05:00-23:59
Sun:00:00-01:30; 05:00-23:59
Avis
Avis
Good 7.9 / 4 reviews
6492568366
Terminal Building
$42 - $103
Working hours
Mon:00:00-01:30; 05:00-23:59
Tue:00:00-01:30; 05:00-23:59
Wed:00:00-01:30; 05:00-23:59
Thu:00:00-01:30; 05:00-23:59
Fri:00:00-01:30; 05:00-23:59
Sat:00:00-01:30; 05:00-23:59
Sun:00:00-01:30; 05:00-23:59
Routes Car Rental
Routes Car Rental
Good 7.8 / 28 reviews
+6409275006
Auckland Airport, Ray Emery Drive, Māngere, Auckland 2022
$36 - $169
Working hours
Mon:07:30-23:59
Tue:07:30-23:59
Wed:07:30-23:59
Thu:07:30-23:59
Fri:07:30-23:59
Sat:07:30-23:59
Sun:07:30-23:59
Dollar
Dollar
Good 7.7
0800243789
Andrew Mckee Ave
$66 - $91
Working hours
Mon:00