Viaggiare at Bergamo Airport

Pros: The man was helpful after we needed to get a new car

Cons: Reservation cancelled and no communication

Pros: Everything as it should be

Cons: Better map to check in desk and car collection points/drop off point etc.

Pros: The car was generally in good condition. It had some very minor cosmetic remarks on the exterior, but nothing significant. The pick-up and drop-off process was smooth.

Cons: The technical maintenance could be better. For example, the interior light (dome light) was not working. More attention should be paid to these small technical details before renting the car out.

Pros: Very easy handling, both check-in/check-out, rental office is in the airport, and car pickup is close by in the parking. Very friendly agents.

Pros: The paper work for receiving the car was very quick, lovely staff in the kiosk.

Cons: I tried checking in online and had an issue entering my details, the drop down for nationality only went to E, I tried on mobile, iPad and laptop. Online check in could be better.

Pros: The agents were extremely helpful.

Cons: I rented a car for less than 20 hours. As I rented it at almoat midnight, a full closer look was almost impossible as it was parked in the dark. I was parking only on paid parkings and I am experienced driver. There is no way a damage to the back bumper was done during my possession of the car. This means I took the car that way.

Pros: Ottima gestione da parte di tutto il personale.

Cons: Attesa per il ritiro dell'auto in quanto presente un solo operatore

Cons: very bad. try to sniff my credit card

Pros: Was quick to process car , but office has a long queue, they already had my information While office was in the airport the car wasn’t - he was a bus ride away - took us 90mins to get the car

Cons: Above - despite discovery saying car was in terminal it took 90mins to get car

Cons: I didn't get the class I have ordered and also didn't get a discount for the downgrade.

Cons: The agent was rude and did not want to provide me a car because I was 50 mins earlier at the desk. They also held 20 eur more from my deposit without a reason.

Pros: La persona al check out molto gentile e disponibile

Pros: The check in was smooth and quick

Cons: The car, Citroen C3 with ~20K km mileage had a couple of minor issues: The tire pressure monitoring system was giving errors The infotainment system was restarting itself randomly. The booster seats were expensive (not more than the other rental car companies, but still more expensive than they should be). Given that child / booster seats are mandatory, I think they should be provided for free with some kind of deposit.

Pros: Cheap and anoffice is in the terminal. Drop-off and pickup in office were quite fast.

Cons: Parking is far from the Terminal. We have to use airport shuttle bus which was runnic two times for hour. I was waiting nearly week for any information about cashback from deposit.

Pros: Drop off speed

Cons: Pick up speed and car was pretty damaged.

Cons: When I drop off the car in the parking there was no employee from Viaggiare to take and check the car. I had to wait , and after 40 mins realized that no one will show up and have to park the car and leave the keys to the airport office.

Pros: Everything was easy and fast!

Pros: Nice service

Pros: Did not have the car, told me i was 1 hour late so they have no obligation yo provide me a car. A didaster. Never again the provider, neither discovercars!

Pros: On the positive side: 1. Friendly staff. 2. Pleasant prices.

Cons: Among the shortcomings: 1. I was not given a paper contract, but sent it to the post office only after returning the car. The printers in the office never work. 2. No one handed me the car in the parking lot. I picked it up myself. I filmed all the shortcomings on camera. 3. The car was dirty. 4. The windshield washer did not work. It was very inconvenient, especially after the rain.

Pros: It was easy to find and a quick pick-up. And we had a free upgrade.

Cons: We had to send foto's of the car, but there was no conformation.

Cons: Was made to sign the condition report of the car without seeing it or even being made aware of what I was signing. Agent was more concerned with his WhatsApp messages. Advised as “in terminal” which was why we selected it, but still had to get a bus to the car park to collect the car itself

Pros: The car was cool. I pay more than normal for to pick up the car in airport. Without shuttle buss. But nope. The cat was in P3 and i need to use shuttle bus from arrival point. Please give me bach over money !

Pros: De snelheid van het brengen en ophalen van de parkeerplaats waar de auto stond

Cons: De mensen spreken slecht Engels en als je ze appt krijg je geen reactie

Pros: Easy to find Simple procedure New car

Cons: I had some small marks on the car when I returned it (covered by my insurance) . I was informed by email, as at drop of the desk from the parking was closed. An invoice was issued by Vaggiare and sent to me together with a payment link only after I asked about the next steps. Then , on the same day the amount was autorised from my credit card above the security deposit. I would have payed with a different card but I was not asked. So, some impovements in procedures are needed

Pros: Агента е полезен и съдейства.

Cons: Наемането на колата отне много време. Имаше неописани щети- неработещ десен фар, което ни отне доста време. Видимо колата не беше измита и трудно можеше да се разграничи драскотина от мръсотия. Срокът за освобождаване на депозита, който е не малка сума, е прекалено дълъг и създава проблем с обслужващата банка, при това без регистрирани щети по автомобила.

Pros: nothing

Cons: Our flight was redirected to airport Milan Malpensa due to unknown accident at the Milan airport, so we were late for the car pick up (not our fault) and still car rent Viaggiare charged us 50 EUR for late pick up.

Pros: Nothing

Cons: They are maffia!!!!!

Pros: The guy at the pick up location was very helpful, he even gave me some water as it was very hot.

Cons: The desk at Viagiare was very slow, only one person taking a long time. 30 minute wait.

Pros: The car was all damaged. They didnt return my deposit. I dont recomment to anybody if dont want to have problems.

Cons: Staff in car park not the most helpful Feel like we got a smaller car than the one booked

Pros: Good

Cons: Our flight was delayed by two hours and we arrived later than the time we had scheduled. Even though we paid the full rental amount in advance, they forced us to pay an €80 penalty. This is the first time I’ve encountered something like this. I’m going to tell all my friends not to use DiscoverCars.

Pros: Nothing

Cons: Everything

Pros: nothing

Cons: young lady on desk was a complete disgrace and her steroid boyfreind

Pros: Helpful when directions on voucher wrong. Allowed more time to collect.

Pros: Rien

Cons: Nous n'avons finalement pas pu louer de voiture car le prénom du conducteur n'était pas le même que celui de la carte bleue (même nom de famille puisque mari et femme). Le changement aurait coûté 50 euros (soit plus cher que la location). La voiture n'est, certes, pas cher mais l'agence est une grosse escroquerie.

Pros: Very helpful staff and very good car condition. The car was fairly price considering the extras needed (Child car seats).

Cons: Viaggiare car rentals is hard for find online.

Pros: Quality, and not expensive

Cons: Fast and very polite

Pros: Really good price. Pick up agent very helpfull.

Cons: Car was dirty on the outside (not inside). Not a dealbreaker, and minor think considering the price.

Pros: Everything perfect. Just takes a bit long time while unblocks deposit.

Pros: It was a great service, hassle free and pleasant.

Pros: Pleasant communication during pickup and drop off

Cons: Confusing web check in without english language

Cons: Very long time by pickup. Really bad. Also the car had not wintertires

Pros: The offer stated that I get a car at the terminal, but in reality checkout is in the terminal and then you have to take a shuttle to the car park where the car is parked.

Cons: In offer stated, that office open hours from 8, but in reality from 8:30

Pros: Araçun 8-10 tane hasarı vardi. Motor arıza ıslığı yanıyordu. Bisey olmaz bu şekilde kullanin dediler. Bırakın araba kiralamayı of islerinin önünden bile geçmeyin!!!!

Cons: Berbat ötesi bir sirket

Pros: Their flexibility, we could change the car because the car was not like we expected

Pros: In fact I will never rent again a car from this company

Cons: Viaggiare Rent should be avoid by everybody who wants to spend quality time during the holiday or any kind of trips. It is one of the worst rent a car company I have ever meet. Viaggiare rent don't respect the laws while they are supplying cars without the winter tires or even snow chains which are compulsory in Italy since 15 November till 15 of March ( even more in Lombardia), but they will make you pay for the snow chains even if it is illegal to drive the car without it during the winter.

Cons: They did not give me any car despite my prior booking. They said i didn’t have international driver license which is something nee knowing that i have been renting cars all over the world for more than 25 years without having any issue. This has caused a lot of problem for me and my family wi th me in the airport and we had to go rent another car from another company at a hogher cost. I want to be contacted by your manager and i want to be fully reimbursed for service i paid and didn’t get!

Pros: Friendly staff, good service, easy pick up and drop off.

Cons: We booked a car with winter tyres as we were heading into the alps. This was subsequently confirmed by DC. However, when we arrived, Viaggare said that thsi wasn't available. They did supply a good alternative car but we were lucky that the weather was good and didn''t encounter ice/snow during our stay (lucky for December!). It's frustrating that these options (winter tyres) are advertised, then confirmed as available but then aren't available on pick up.

Pros: Managers in the office are unable to explain where the car is

Cons: We booked a Skoda Kamiq and although they had a Kamiq available the girl at the counter said our category was not Kamiq. So or Viaggiare lies or Discover Cars lies about the car category

Cons: I did not like their attitude that did not meet the conditions of the reservation

Pros: Not a very flexible agency because of lack of enough vehicles

Pros: Friendly and efficient check-in and drop-off

Pros: Good, small car for driving

Cons: Route description back to the parking place would help at evening for a foreigner.

Cons: They took too long at the rental desk with some customers taking up to 20 mins to get their rental. Also wouldn't allow me to pick the car up 1 hour early.

Pros: The staff in the Airport were brilliant

Cons: At drop off, there were no English speakers, so we could not communicate about the return of the car.

Pros: Good clean car, very easy collection.

Cons: Tank not full nor was the windscreen washer.

Pros: Quick and efficient

Cons: Vehicle wasn't available and was downgraded but had to pay full price.

Pros: Simple and fast check-in at the airport, shuttle bus ok to the car park

Cons: The car type I booked was not the car I got. Although it was a brand new car with lots of security and infotainment equipment, it was derived from a comercial vehicle and less comfortable than a passengers vehicle.

Pros: The desk is in airport

Pros: Excellent all round. Fast, efficient, friendly, with zero issues and did not try to sell me extra insurance.

Cons: I liked everything.

Cons: Would like a mail when finisch

Pros: Fast and qualitative service. Answered all questions.

Cons: -

Pros: The agent at the pickup desk in BGY was excellent. He spoke good English, knew what he was doing and had a very calming presence - perfect for what can be a bit of a stressful experience

Pros: Very good servicece at the desk, problems with the credit card. But fixed easy and we could go on with our holliday.

Pros: The car itself was 100% functional and practically new.

Cons: The issues arose only at the Viaggiare rental location: The car was not at the terminal but at a parking lot requiring a bus ride. The car was changed from economy class to a Ford Turneo Connect. The new car was too big and unsuitable for Tuscan streets. The rental company rep at Bergamo airport tried to manipulate us emotionally, suggesting we take the car and start our vacation peacefully instead of causing problems. Viaggiare did not provide us with any documents regarding the car rental.

Cons: Desk at airport was closed at arrival time, should be open accordance to opening hours on website

Pros: Very little tbh..

Cons: Booked a in terminal car 200 euro more several days before. They offer in terminal.and shuttle options..chose in terminal.. this doesn't exist..lugging 2 car seats...2 small children...and 4 cases and 3 rucksacks. No trolley..into a regular bus queue ..absolute carnage..kids nearly stampled on.. had to wait for 3rd bus cause everyone jumped in our way. Chose interminal for a reason and paid extra for this reason.. WILL NEVER BOOK WITH DISCOVERCARS.COM..ill be sticking with regular supplier.

Pros: They were quick and helpful

Pros: I received better car than ordered

Cons: Everything was great.

Pros: Very very poor service and car

Cons: Nothing at all

Cons: they withdrew money from my account twice without announcing, 80 euros for an incomplete form and another 80 for administration expenses. I don't recommend.

Pros: Quick pick-up and drop-off

Cons: The seats had a few stains.

Pros: The service was great and all clear. They speak good English, they explain everything perfectly. The drop off was really easy.

Cons: The process to pick up the car, fill in forms could go a bit more efficient. They still work on papers, takes more time.

Pros: Viaggiare is a relatively small car rental. The personnel I met had a way above standard attention to their customers (me as well as others renting the same day). A problem solving attitude and kindness that makes me happy to come back. Also returning the car has been exceptionally good with a lot of support and patience. Cars are in good order and clean.

Cons: I delivered the car with the right amount of diesel plus a little more and they have charged 31 euros service fee! That’s completely unacceptable!

Pros: The girl that receive us at the airport is great.

Cons: The guy at the parking is an idiot.

Cons: Water was poured into the washer tank in January. We went skiing. It was up to -10. Everything was frozen, both the tank and the tubes. It was dangerous to drive in the snow without a window cleaner. The rubber was summer. We were answered to our claim: "You have to warn me where you're going." But they didn't ask us... it's our business where we're going. The car should be ready!!!

Pros: Nothing, very very bad service

Cons: Booked and paid for 5 doors compact car but was given 3 doors small car. Paid for in terminal pick up but was asked to pick the car from Rental car parking area. Booked an automatic transmission car, and was offered a manual transmission car by the agent. Arrived at the dest at 0845, the desk was still closed with 2 customers in the queue waiting, the agent arrived at 0920 am, he was too slow, i took me till 1050am to finish the paper work.

Pros: Changed the contract, but put second driver free of charge.

Cons: Did not read small print - you can't put different name other than on the credit card.

Pros: The car was in good condition and the rep at the airport was very efficient.

Cons: The car was very underpowered. I struggled to pull away safely and getting up hills was extremely difficult.

Pros: Waiting and waste of time from one male employee at desk

Cons: Everything else. Clean, cheap and efficient

Pros: Czas wypożyczenia.

Cons: Nie jest nigdzie napisane że, po samochód trzeba jechać busem.

Pros: Viaggiare were ok until now where I receive this €800 payment notification. The price of my rental has effectively gone up by a hell of a lot of money.

Cons: I think I have made this clear.

Pros: friendly, fast

Cons: Google maps didn't find the address mentioned on the documents and given by the coworker (via Aeroporto 13) - I arrived at the opposite site of the site 10 minutes away from P3

Pros: We picked our car so quicklt thank yo discıver cars

Pros: The staff was informative and available. They were not pushy to sell additional insurance like many other collaborate. Not much waiting during pick up or return Which is a bis plus

Cons: I was surprised that I had to take a shuttle bus since i did order from Viaggiare for the reason it said pick up at terminal. But maybe this was a mistake from DiscoverCars and not the rental company

Pros: We did not receive a service as were unable to rent a car.

Cons: Lack of support and information

Pros: Price

Cons: Smaller car

Pros: Nothing

Cons: Organising collection of the car was extremely slow. It was approximately an hour. The car had not been cleaned from the previous rental and when we returned the car the rental employees complained about the cleanliness of the car! I explained that the car was filthy when we collected the car. They were uninterested. They asked whether we had been through a desert storm and wouldn’t look at the photos I’d taken at collection.

Pros: Value for money

Cons: Car I booked wasn't available and was given a smaller one.

Pros: It's fast and works good

Cons: Car was not very clean. Also had some damage on it when we picked it up.

Pros: Everything

Cons: Everything

Pros: The company point is in the terminal. The personnel are nice and kind. Not need to wash a car prior return.

Cons: I booked a subcompact crossover SUV (Škoda Kamiq) but received a compact car (Opel Astra). They are not in the same class, as the Škoda Kamiq is larger. I've asked to stay for an additional 30 minutes, and I paid a 60 euro fee for it. It's not possible to drive to another country.

Pros: Friendly and helpful

Pros: Quick and simple pick up/ drop off

Cons: Car could of been cleaner

Pros: Car return and went quicky, without any problems.

Cons: 1.We've ordered full size SUV, we've got Opel Astra station Wagon. Actually, we vere lucky to have a station wagon; other customers from got smaller(!!!) cars than ordered. 2. Waiting time 1,5 hours in a queue at the airport, and then about 2 hours to receive the car (it wasnt'' ready) 3. Damage list was too short and didn't include many of actual damages spotted. We we're adviced by Viaggare person to document all damages by taking photos. 4. Adblue tank was empty; the same with screenwash

Pros: Viaggiare would not rent me the car I booked because I did not have credit card. They refused to accept VISA or cash, so I hired a car from another form in the airport. I will make a point of never using this car hire form again.

Cons: The agent was not very pleassant and tried to change the contract to something seven times more expensive.

Pros: Clerk at the desk on arrival very welcoming and clear with guidance and instructions

Cons: Car wasn't cleaned on the outside when I picked it up

Pros: Nothing

Cons: Plenty. Slow service at the terminal during collection. The staff FAILED to read the DiscoverCars voucher about the class of the car rental vehicle. I paid for an intermediate SUV but I was given a small hatchback car. I would not try Viaggiare again & DiscoverCars again.

Pros: Thay are confusing. Wrong information given to company. Car never picked up from airport. It's far away from the airport. Drop same place.

Cons: When they give you the car, they don't have time to show you. Any scratches the give you car and go because of parking Limite And when you drop the car, no one available to receive the car. You leave the car to the open parking far away from the airport. And Leave the key to the airport counter. and they don't give you any receipt. Very confusing.

Pros: Service ok.

Cons: Very sharp in time. But it is ok.

Cons: Car offered was nothing like advertised so had to swap but this was still a poor option and essentially left with no choice. Wait was too long for car so had to accept not washed or valeted Car seemed several years old and in tired condition

Pros: At the desk at the time of rental, there was no real queue and they were efficient.

Cons: Car unclean outside but clean inside. The positive ends here. Car developed a fault with rear brakes and potentially dangerous to drive on day 3. Car was recovered by recovery vehicle by third party who Viaggiare refer you to. Viaggiare were terrible, did not provide a Viaggiare replacement car or offer to help in any way at any point. Had the nerve to ask why I didn't return the car at the end of the rental period on day 8. Totally disorganised, will never use again.

Pros: The car was clean and dammages were reported in a list beforehand

Cons: Only payment is accepted by credit card, debit cards are not accepted. Whilst during the booking process it was indicated that debit visa cards were also accepted. I was almost incurred a 50 euro charge by the company for a name change on the invoice (WTH??). Second, the employees at the desk were not very friendly. Inside the airport was still ok. At return of the car the employee receiving the key was extremely rude. Couldn't answer a single question where to give back the car key full carpar

Cons: Pick up was extremely long ! due to one personnel working

Pros: They are looking for the small things to extra charge the customers

Cons: They act like crooks.

Pros: Nothing! very Rude and insulting staff, Rip off, and a con policy. We also had disabled children with us and they left us stranded.

Cons: Nothing, rude terrible people staff.

Pros: nothing its a copmany of fruads

Cons: This company is a bunch of frauds they are liars i and causing DISCOVER cars bad reputation They are completely a scam company .

Pros: Nič

Cons: Nepáčilo sa nám že osobne nikto nebol pri predávaní auta a ani pri vrátení auta.Auto sme riadne nafotili pred predávaním auta a aj ked sme ho vracali.Benzin sme dotankovali presne toľko koľko tam bolo pri preberaní.Mame aj foto stavu paliva pri prevzatí auta.Pri vracaní klúcov nikto nebol k dispozícii.Na auto sme dávali veľký pozor, a nakoniec nám pošlete že tam je nejaký škrabanček na streche, ktorý tam už bol, a na zadnom nárazníku tak isto malý škrabanček na,ktorý tam tiež bol (máme foto)

Cons: Hit with an extortionate price for the use of a debit card (almost double the price mentioned in your small print), car had a fault during the hire and there was no response from the recovery number provided by Viaggiare. We were lucky to have had someone on hand to help, otherwise we would have been stuck. Car was dirty, low pressure on tyres, no coolant in the car, and no parking disc provided. Will providing both Discover Cars and Viaggiare with bad reviews and warding people away.

Cons: woman at the desk was rude, i felt like she was doing me a favour.

Pros: Muy mal servicio.

Cons: No intentaron entenderse. mal gesto por parte de quien servía el vehículo. Nefasto servicio

Pros: Nothing at all.

Cons: Time,customer service, state of the vehicle.

Pros: Price, trouble free experience and quality of cars

Cons: Car rental zone at Bergamo a bit remote from terminal requiring shuttle bus and hard to find on return

Cons: rude and the policy about credit cards that are only Visa Credit or Mastercard Credit is ridiculous and backwards...feels like I'm in 2015. Never am I going to use this company again. Took out insurance for no reason.

Pros: Leaving in the car was quick and easy

Cons: Service at pick up and during rental period

Pros: Drop off was easy

Cons: No pick up desk in the terminal, poor instructions and had to ask someone else from another company. Car ordered was not available and given worse one. Pick up time took over an hour even though I checked in online.

Cons: I didn't get any car as my flight was delayed, the assistant was very unhelpful.

Pros: Fast and easy.

Cons: Full insurance very pricy car was dirty outside and dusty inside.

Pros: Nothing

Cons: Grumpy uninterested staff and very slow in getting the car

Pros: Car was ok.

Cons: Guy who have us keys was not very nice.

Pros: Fast pick up and drop off, easy to find them.

Cons: Very slow and cheap car. To go up on the mountain pass was a very dificult job. Probably the clutch was at its end of life.

Pros: Service with a Smile

Cons: None

Pros: Easy, friendly,helpful

Cons: Waiting for 10 minutes for the coach to fill up before returning us to the terminal.

Cons: We waited 2 hours for picking up the car. noone was at the pick up kiosk

Cons: Communication is non existant. I wrote a letter before rent - no response. When returning car, I filled up in the last station, but only could put 2 ltr of fuel (because I filled up a day before) and the fuel needle did not raise up (that happens with new cars because amount of fuel is too small). When returning the car they adviced to write to whattsapp number about this issue (whatsapp didn't work) so I wrote email again - no response. I was still charged 27 eur in the end..

Pros: Cheap price, nice car, easy collection and drop off

Pros: Except the car itself, nothing!

Cons: I have hug explanation but word limit is not enough for me to explain it here, instead I left my whole experience about the company in google maps.

Pros: Don’t ever rent from them!

Pros: price and dropp off

Cons: time spent picking up the car way to much

Pros: Car was good

Cons: Receiving and dropping car in the place of parking. Staff in this place was familiar and friendly with us.

Pros: Ease of drop off.

Cons: Advertised as in terminal, which the desk is, but have to take a shuttle bus to get to the car. Insurance from them is astronomical, get your own.

Cons: The staff was terrible

Pros: The car was in good condition and low fuel consuming.

Cons: A long time for a pick up.

Pros: Nothing, fucking thieves. Super slow service guy at the counter. No available cars either for us.

Cons: our flight was delayed, got info from discover cars that someone would be at the car rental desk but there were no one. No one took the phone either when we called to say our flight was delayed. The day after we called them, they said its ok just come. Stood in que for 4 hours just to get the info that the reservation was canceled. Worst experience ever.

Pros: Nothing

Cons: Car Seat was missing

Cons: Very slow handling customers at the front desk

Pros: The initial price.

Cons: Everything else. Please read above. I have lawyers ready

Pros: PROS: - easy to find viaggiare desk for pick up - having an automatic car instead a manual one (i have booked a manual one) - whatsapp response chat usually fast - customer service quite ok (i have had some questions)

Cons: - poor english at reception desk - higher prices for debit card (obliged to take a platinum insurance) - no transparency of costs - dirty car (inside and outside) - no english at pickup (p3 parking lot) - 2 wheels less air (the solution was to search a gas station) - nobody at drop off even though I’ve arrived in time - nobody inside of terminal, just a small window to throw the keys - no assistance on whatsapp number - wrong email address on website vs cardboard