Ciao Rent Car at Bergamo Airport

Pros: Good service

Cons: Operator

Cons: SCAM WARNING!!! AVOID! At rental desk they charged us extra 60% for snow socks, otherwise the car would not be equipped according local laws for driving in Italy during winter months. Significant hidden cost! After that they BLACKMAILED us for another extra 40% surcharge for final cleaning. They said if we had not paid, they would have charged us much more upon car return, unless we had cleaned the car perfectly. No standards about cleaning were stated anywhere, so we should expect to be charged

Pros: Amazing service, attentive staff

Pros: Super-pleasant, efficient and high-quality service!

Pros: The car is new and in good condition. Very friendly staff

Pros: ease of booking online

Cons: I could not make the trip and requested a refund, and the company would not allow refund or offer credit note- avoid at all costs

Pros: return of the car was quick and staff were friendly

Cons: Lack of winter tyres, car was dirty inside, no possibility to reach rental via phone, no information about pick up from airport, not friendly staff during pick up

Pros: Zero. They didn’t have our car

Cons: Even that we check in online one day before,they didn’t have our reservation or our car

Pros: Nothing

Cons: Had to pay extra for cleaning and winter tires. Payed for a medium car - got a super mini. 45 minuttes wait to get the car

Pros: Nothing

Cons: The worst rental company I've ever dealt with. First, the parking information I received in my confirmation wasn't accurate (they'd moved to a different location), and I waited over an hour for the shuttle bus that graciously picked me up. Second, I wasn't informed about hidden fees, such as a daily fee for chains or the cost of car washing, which tripled the rental price. Third, the car washing fee was supposed to be €15, but I was charged €50.

Pros: Nothing at all

Cons: I hated everything about the experience with Ciao Rent. Mainly being charged €600 for a small damage on the windscreen that was already present at the time of pick up. The employee was very aggressive with me and called me a liar when I shows him evidence.

Pros: They didn't consider us or what we might need for our trip and put us in a car that was not suitable.

Cons: When I left I had to wait an hr for the shuttle - they forgot I was there!

Pros: Scam scam scam

Cons: Took 350£ off my deposit AFTER i checked in a signed that car was fine! Its a robbery!

Pros: Then lady at pick-up was helpful and friendly.

Cons: Scammers. At pick-up they told us we need to return the car washed or pay 15EUR for the washing. We returned the car freshly washed and they said the interior should have been cleaned also (which they didn't mention on pick-up) and that we have to pay 20EUR now for the interior. So basically we returned the car clean and they robbed us of 20EUR.

Cons: Staff was grumpy and slow. Customer didn`t feel valued.

Pros: Very good value for money - all elements from pick up to drop off were clear - no attempt to upsell on insurance either.

Cons: Was a little tricky to find the location from the airport (although they did provide a video). Snow chains and car cleaning were extra charges.

Pros: Претензия к discovercars что не возвращается средства в случае с полной страховкой Sincera Panasyuk Vasyl. Sincera Insurance AS Via villaggio Colombera 3. Karla Ulmana avenue 2 24065 Lovere(BG) Italia LV-1004 Riga,Latvia Tel.+393292137898 Vat number:40203597938 Autistasobrio@gmail.com Richiesta di rimborso assicurazione Voglio sollecitare e chiedere rimborso per danni creati durante noleggio auto tramite vostro portale di prenotazione DISCOVERCARS.COM.

Cons: Претензия к discovercars что не возвращается средства в случае с полной страховкой Sincera

Pros: Efficient , courteous

Cons: Nothing

Pros: They are simple and friendly...

Cons: They are simple , friendly and very closed to the aerport

Pros: Close to the airport. 3 minutes away

Cons: Booked a Citroën C3 and got a Lancia Ypsilon instead. Overcharged for cleaning. Didn't had time to do it in the morning before drop-off, charged €25 for that I had to add 2 litres of engine oil after 1 day The guy at the desk on pick-up day wasn't to friendly, probably upset because I didn't buy the additional insurance

Cons: It during too much time to take us to airport after leave the car! The policy for returning the car clean is for make some extra money!

Pros: Car prices and types.

Cons: The route to the office during vehicle delivery needs clarification. I cannot know it without asking the shuttle bus owners or calling the office.

Cons: Old car Old model Dirty

Cons: They added signs in the office saying that the car had the be cleaned before returning AFTER we picked it up and charged us the fee.

Cons: No transparency

Pros: good and relable

Cons: all good and quick

Pros: Everything was nice and speed.

Cons: Service was fine and manager helped me with my questions.

Cons: A real hustle if you don't pay their insurance they will make you pay for micro scratches that where there before you rented.

Pros: Friendly and efficient

Pros: Pick up speed and drop off was great and fast. They were really helpfull in everything. The car was clean and new, in great condition (Fiat Panda). Our trip was really great, we have excellent exprerience.

Pros: Gyorsasag

Cons: Nagyon draga full biztositas

Pros: Ciao Rent car have been very professional from start to end and upgraded my car for free at no extra cost. Received brand new 2025 car 😊

Cons: 😊

Pros: The rental booking online was clear and easy. The car was just what we expected (same model, clean and working). The price was also great compared to other rental companies in the airport area.

Cons: The pick up service from the airport is was not efficient. We waited for around an hour for pick up. The staff were extremely rude at the rental office, only insisting to immidiately sign the contract with wrong deposit amount and without explaining the process in detail. Also reaching the rental company by phone / whatsapp was difficult (no answer multiple times). Overall the attitude of the staff felt rude and unprofessional which affected the experience.

Pros: nothing

Cons: bergamo airport : they operate from a garage near the airport. to reach ciao rent you first have to walk 300m, then you get picked by a shuttle and only then you come to their garage. dirty plaće of pickup, dirty car, no carpets. ignorant officials at drop off, no shuttle driver. language spoken by ciao rent: sort of italian dialect, almost no english ,

Pros: Good, although hard to find initially.

Cons: Hard to find the shuttle bus on initial pick up.

Pros: Woman which one explaind everything i was asking.

Pros: Great value for this price.

Cons: The office did not recognise the full car insurance aquired directly on discovercars.com. There has been no personnel in the office for drop off, the office has some kind off deal with the personnel from the other rental company located at the same adress, which were kind of rude and just picked up the keys without performing a check and providing the termination of rent.

Pros: great service, good value of money. Nice size of car.

Cons: The receptionist was very tired due to long working hours.

Pros: Nothing

Cons: I had to wait for shuttle service for 2h in the airport. The child seat was dirty. When I returned the car, they they did everything posibble to find something wrong with the car, till they found a small scrath I didn't have a photo. Also, their English is very poor.

Pros: Easy, pleasant, good value

Pros: Quick service

Pros: I requested a car with winter tyres and received one.

Pros: Best service ever

Pros: Flexibility, client-oriented approach, fast service

Cons: It was too good

Pros: Tutto perfetto

Cons: Disponibilita del personale

Pros: Good price, and new car

Cons: Available operatator on the desk

Pros: All is good

Cons: All is good

Pros: Everything is fine!

Cons: New car and quickly service

Pros: New car,good and quickly service

Pros: Small company, but good service, friendly staff

Cons: Its not reachable with other company bus from the airport, you havw to recwive and follow the instructions of rental company.

Pros: Good but they charged me an additional insurance due to lack of credit

Cons: credit card needed. I booked Fiat 500 but received Fiat Panda

Pros: Good price, clean car and staff spoke english

Cons: Meeting site is outside airport so had to walk with luggage in hot conditions to meet a shuttle bus

Pros: Nice service, good car.

Cons: Off airport collectionw as not straightforward

Pros: Nothing

Cons: Poor guidance for the pick-up point (clarified subsequently with videos and photos). Long waiting time with our son (1h plus) to pick the car - only 1 agent (not most friendly), poor internet connection delaying even more the paper work. Paid few extra euros more than what I was supposed to. Doesn’t matter much but the fact the agent had different amount to pay than the voucher was saying was quite embarassing. Got other car than what I booked, it was visibly damaged outside. Don’t recommend!!

Pros: See above

Cons: When I returned car guy walks straight out to car straight to a spot on windshield that he had to circle to photograph. Felt like a set up In nz a $25 repair

Pros: Easy, cheap, quick and organised with great communication

Pros: It was good car with many scraches

Pros: They are low on personal, pick up time is to long for pick up and drop off as well. you need to walk around 10 min by foot to get to the transfer car.

Pros: Quick pick up and drop off, clean new car

Cons: Fair bit of walking required to get picked up by a shuttle that takes you to the rental office

Cons: Pick up point had been moved and we were not notified of this. Once we phoned them though a WhatsApp video was sent with easy to follow instructions of where to go

Pros: Operator is very professional

Pros: cheap prices and fast service

Cons: It is too far from the airport and there were hidden costs

Pros: the car itself was fine

Cons: After exiting the plane, we notified that we had landed and did not have our luggage. Ciao car lady informed us that she wasn't sure if all of us would fit (there were 6 of us). Well... she arrived with a Fiat 500. We let another family go ahead and we waited for an hour and a half for her return, and eventually decided to walk. At the rental office, she wanted us to pay 18 euros for snow chains, even though the voucher stated that they were included.