Drivalia at Bergamo Airport

Pros: all was good and easy

Pros: equipment level, extras

Cons: Cigartte smell in the car.

Pros: Overall experience was very positive, desk is easy to find, shuttle from airport to parking is very close to exit. Car pick up was super quick and easy.

Cons: Car return took a while due to other people and only one employee but that is pretty normal across EU so I can’t complain although the US way of returning cars would work better.

Pros: Easy to book and amend online

Cons: Car given was damaged and unsafe

Pros: Nothing.

Cons: Drivalia is een waardeloos bedrijf, het zijn grote oplichters. Wij hebben bij jullie de auto gehuurd en hebben vervolgens nog 900,- Euro extra moeten betalen omdat we de auto nogmaals moesten huren. Ze deden alsof de creditcard niet werkte en kregen de auto niet mee. We hebben van te voren alles betaald. Echt werkelijk schandalig. We hadden geen keus en stonden met 3 kleine kinderen met de rug tegen de muur.

Pros: good price, easy to find rental desk, very helpful agent, good condition of the car

Cons: should be more detailed information about car parking-where exactly is the Dervalia area at parking P3.

Pros: The car was clean, and easy finding and good service.

Cons: Efficient

Pros: No car given, and no refund, not even a partial refund.

Cons: No car given, and no refund, not even a partial refund

Pros: The office at the position of drop off was closed earlier in weekend

Pros: Excellent service. And this is not first time drivalia achieve good results

Cons: N/A

Pros: הנציג היה סבלני ואדיב

Pros: I received a very good car

Pros: The car was brand new - at only 19 km and was a little bigger than the one I have booked.

Cons: The pick-up parking at Berghamo airport is hard to find especially when it's raining.

Pros: car rental price on internet.

Cons: office closed, no service, no car.

Pros: price on web.

Cons: they did not work, I could not get my car.

Pros: Fast and efficient.

Cons: Only one agent at rental desk. Long wait time.

Pros: Cheaper, the gave me free upgrade car

Cons: They don’t tell us every city has a ztl area and it’s forbidden to go that area

Pros: Staff helpful and no issues

Pros: No queues at pick-up or return

Cons: Wouldn't respond to request for 2 hrs later return without our going through Discovercars which was going to take too long

Pros: everything was OK - office location, pick up the car, parking location, efficiency of the car rental agents

Cons: n/a

Pros: Very friendly and efficient

Cons: Drop off location not explained and took a while to find

Pros: Speed of service and professionality

Cons: The rules state to have a credit card with embossed numbers which are now almost non existant.

Pros: I got an exact type of car I’ve booked. I also liked car condition.

Cons: None

Cons: Car rental reservation was made with 2 car seats, as we were traveling with our children. The car seats were not available at pick up, the receptionist stated that this is a common problem and happens all the time, with no solution. The check in process prior to discovering there were no car seats was painfully slow and a large line had formed due to this.

Pros: They didnt give us the car they said there was a problem with the pahment but there was no problem with the card when we paid at he3tz

Cons: NO CAR NO REFUND

Pros: I was apprehensive to book with Drivalia as I had read some negative reviews online. We decided to try them as the price was so cheap. We had no problems at all, easy pick up, haven't been charged any extra fees once we dropped the car back off, we didn't take out the extra insurance for windows and car body, decided to risk it and all was fine. We had a brand new car and it was better than the one we were meant to have. Easy drop off once back at the airport. I will 100% use them again!

Cons: Nothing.

Pros: My flight was delayed and I phone the number on the order that disconnected, I send a mails to ask for peck the next day but when I got there they didn't have a cars left, so I rented in private in gold car, I went refund for the payment I made

Cons: My flight was delayed and I phone the number on the order that disconnected, I send a mails to ask for peck the next day but when I got there they didn't have a cars left, so I rented in private in gold car, I went refund for the payment I made

Pros: I wasn't able to rent a car because the rent company (Drivalia) didn't take debit cards.

Cons: I wasn't able to rent a car because the rent company (Drivalia) didn't take debit cards. There was no other payment option so I should search for another car by another company.

Pros: fast and easy

Cons: Very difficult to easily reach out via emails- calls were answered efficiently but it's much easier to use email (especially when dealing with different languages)

Pros: the experience was very good, the lady at service desk at Bergamo was very nice and easy.

Cons: still waiting a reply from them about, how to get back the money held.

Pros: Otrzymałem auto w segmencie nieco wyższym niż moje oczekiwania.

Cons: Wypożyczalnia oddalona od lotniska, dojazd autobusem, brak paliwa i gazu w samochodzie!!! Gazu zero, paliwa 1/3 zbiornika!!! Brak informacji na stronie, że nie ma już wypożyczalni obok terminalu, jak było niegdyś. Brak opon zimowych!!!, a zima w pełni! Samochód oddałem oczywiście z pełnym bakiem zarówno paliwa jak i gazu. Pan obsługujący obiecał zwrot kosztów.

Pros: Car was clear.

Cons: Even when winter chains are mondatory in some areas of italy, they were not offered at car picking up point. Also, there was no safety vest in the car, parking disk neither. Car rental providerdid not provide me with a car with winter tires as I ordered. and that was my only requirement for that car and why I chose this rental provider and this car.

Pros: Easy

Cons: Return once a month

Cons: the service time at the AirPort was really slow. It was two different persones before me in the queue, but it took about 45 min until I was first in the row.

Pros: Everything was great.

Pros: Very cheap! Good car.

Cons: I really struggled to find the car park at Malpenza

Pros: nothing

Cons: unhelpful

Pros: Practical, professional and pleasant service.

Cons: Nothing

Cons: had to wait all night

Pros: Price

Cons: We rented a car that had 1/8 of a tank of fuel in it and were told we only needed to return it at that level. We returned the car with 1/2 a tank of fuel - the process at the desk was just to drop off the keys, there was no inspection at the time - and got invoiced for not returning it full. Customer services are unreachable by phone and unresponsive by email to contest the charge. Very unhappy and would not use this company again.

Pros: the car was new

Cons: there working time hours

Pros: Dropoff was relatively easy, although finding where we were supposed to be wasn't easy.

Cons: Took too long to pick up the car and it was a terrible car for our purposes.

Cons: Got a puncture and couldn't drive the car... Tried to ring and email and no response at all, costing me lots of money as I had attractions booked in Italy and never got a refund because I couldn't get there in time! Absolutely useless customer service. No parking when returning the vehicle, stay away from Leasys! Still no response from them.

Pros: the only good thing is the agent was killing himself trying to overcome the over booking he was great

Cons: everything but the agent. There was no car for me I had to pay more than twice as much from Avis on short notice. I think leasys should pay me back

Cons: Leasys charged my credit card an additional EUR1,212, UNAUTHORISED, after I had left the country. This was a manual payment so somebody had to key in my card details (incl. CVC no on back). I do not recall receiving a rental agreement, nor did the Leasys agent have a copy when I dropped off. I have paid in full but have been overcharged by EUR1,212 and have not been reimbursed. I am outraged at this behaviour.

Pros: Didn't end up using them and had to get another car losing my deposit

Pros: Value for money

Cons: Lack of contact. Our flight was delayed by 30min which resulted in arriving at the car pickup airport 20minutes after Leasys’ business hours. No one waited for us, nor answered any call once we tried to reach them out to inform about the delay. We needed to sleep in the airport like homeless.

Pros: Was efficient service

Cons: Price was high but all car rental is high currently

Pros: Representative was very friendly and communicative. Didn't try to oversell and was flexible to our needs.

Cons: Drop off is not clear. There are no spots available for Leasys cars and no one to talk to so I had to drop it at a different car company spot and hope it is ok. Car smelled with smoking when I picked it up. They should have done/put something to make it smell better.

Pros: Great customer experience on pick up and drop off

Cons: Shortly after collecting the car needed an oil change.

Pros: Helpful agents and free car upgrade due to non-availability of smaller vehicle

Cons: Pick-up process was quite long - three other collections in queue and took about 25 mins

Cons: I paid for a full tank. It was 3/8ths full - I emailed saying I would return with more and no one replied. I returned with 5/8ths full. They charged me €70 for it not being full. They charged more than agreed off my card too. They wouldn’t accept my credit card and would only take an Amex so I got hammered on exchange fees. Very bad service.

Pros: Great car, good service and ease of collection

Cons: Very expensive and the drop off was awkward as had to park car away from terminal and then walk back and forth with the agent to check it.

Pros: Nothing as they weren’t there

Cons: Nothing

Pros: I excellent staff. Very friendly and helpful

Cons: Overpriced

Pros: Nice and easy. Price was high but prices of all providers are too high. 200% increase on what we usually pay for same class and same time of year.

Cons: They didn’t check the car.

Pros: We couldn't get any service because the representative ( the lady) was not in her desk. The point was closed. we had to wait almost one hour and missed our meeting time with a company. After waiting 45-50 minutes in front of the door to be able to take our car, the rep. didnt come. after waiting almost one hour than our picking time, we had to go other alternatives. The lady came and opened the shutter of the point almoat at 13:05-13:10 after we find another alternative and rented the car.

Cons: But, we had to rent the car with a higher price because of Leasys. I went to point asked to the lady where she was and we had to wait for almoat one hour there and we had to miss the of our meeting and pay more money. She said there is no reservation in their system for us, so she went lunch closing the point because there is nobody else to take care. I showed her our reservation page (voucher), she looked and said we were right and but it was not in their system. So I had very bad experience.

Pros: Quick and fast

Cons: Car was poor quality

Pros: It was a standard service but very costly.

Cons: After one month from car delivery they charged an additional 174 euro without any reason. I sent them 3 emails requesting an explanation but they don t answer. Beware of these guys!

Pros: Response and flexibility.

Cons: Made me sign electronic key pad that didn’t have actual contract details visible on. Applied my signature to document without authorisation. Made an error on check in to exclude one way fee which can subsequently as a total surprise (it was supposed to be included in the quote before we booked) . Overall not that happy to be honest - cost a lot more than we thought and not a transparent process.

Pros: Flexible when our flight time was changed to arrive a couple of hours earlier. Friendly staff.

Cons: The man at the car pickup location refused to go over the car with us for no reason than laziness (telling me to WhatsApp photos to their number: he clearly wasn't busy). A helpful female colleague eventually stepped in to go over the car before we set off.

Pros: kindness

Cons: cars too expensive

Pros: Nothing

Cons: all of it

Pros: Help desk was very helpful at Bergamo.

Pros: Overall relatively easy and rapid service Car exterior had some large scraps which were correctly recorded at the start of rental

Cons: Car exterior was dirty and lacked windscreen cleaning liquid. Car came with half fuel reservoir making more difficult to get the right amount of fuel back into the reservoir on return. I would rather have a full fuel reservoir policy as indicated at reservation.

Pros: price

Cons: too long to wait at desk to pick up the car

Pros: i got exactly the car i booked and some other car like in Avis where you pay for a car and get something else.

Pros: Easy to find the office and car parking

Cons: Too mutch manual admistration takes time

Cons: Too long time at the renting desk

Pros: Great service. Friendly people, Tried to do their best to provide the best service possible.

Cons: The car was a bit dirty at pick up.

Cons: Bored employee. Outstanding quarantine deposit. No flexible with credit/debit cards. I cancel my booking finally and I rent from other company

Cons: I've searched to rent car with winter tyres. And in car rent voucher was written that I'll get car with winter tyres. I was informed that the car will be with summer tyres and snow chains only when I was in office when I arrived. My jorney to alps was nearly 2 hours longer than usual with winter tyres. Over all I feel cheated with car condition that was clearly mention in car rent voucher. Also picking car took time as the car was left in other end of parking lot, not where company car park was.

Cons: no winter tires and no snow chains made driving in the snow extremely dangerous.

Pros: I was really happy that the car model haybrid compass jeep I ordered was waiting for me

Cons: Really unpleasant to get a dirty car inside and out, a lack of fuel in the tank 1/3, and an empty hybrid battery on 1 %

Cons: unable to contact them. full level was incorrectly recorded

Pros: Charged me a partial excess. I caused no damage to the vehicle.

Cons: Kept part of my excess

Pros: Return process was quick Car was relatively new and trouble free

Cons: Rental company office was closed during working hours On contact was advised to wait It took 1 hour 15 minutes to get the car Car was not even washed never mind any other cleaning There was a broken seal on the driver door confirming sanitisation, God knows for how long. We did our own cleaning Agent woman was constantly on the phone while doing booking

Pros: fast car returning

Cons: long wait at the counter No explanation on the specific car

Pros: car return.

Cons: an employee's attempt to cheat that I allegedly don't have full insurance and have to buy a second time. didn't even say where to pick up and hand over the car because he was talking to a friend at the time. The cleanliness of the machine, for the first time in my life I got a machine with such dirt. inside it seemed to be inhabited by rodents, and on the outside it seemed that she was in the woods. the first and last time I rented a car from this company.

Pros: They gave me a car much better than I expected

Cons: I was not given the car breakdown support. Given they gave me a hybrid car which I don't have any experience in, this be a Sunday evening I got the cable stuck in the car, I could not charge as you require a subscription, and I could not start the car as the cable could not be disengaged. I phoned on international line at my expense to speak with Least but took me several attempts and even when I got through she said she does not know anything about hybrid cars!!! I even left a message even with