Goldcar at Bergamo Airport

Pros: Dents and scratches on my Fiat Tipo, windshield wipers need replacement.

Pros: -

Cons: not all the damages were recorded in the initial renting report and no representatives were at the pickup parking location in order to record the extra damages

Cons: Too pushy offering their insurance

Pros: Friendly and efficient

Cons: Sometimes there a a wait at the terminal desk to complete the paperwork. There are usually only 2 staff on duty.

Pros: Quick , efficient staff and everything went very smoothly

Cons: Nothing

Pros: The process was smooth, the personal was top and everything was perfect. Roberto is number one. He was really helpful for me. You need more people like Roberto. Also the colleague witch i returned the car was really really helpful

Pros: Been using this rental company 5-6 times and never had an issues, cars are always clean and in good working condition

Pros: Everything was clear and good.

Cons: Nothing.

Pros: Nothing. Rude helpfulness agents saying they only "work here" contact discovercars

Cons: incorrect pickup instructions for booking 28937479, which wrongly directed me to parking P3 instead of the main terminal desk. This error forced me to backtrack with my luggage and wait in a long queue, resulting in over an hour of lost time. I expect compensation for this significant inconvenience and request that you update your instructions to prevent this from happening to others.

Pros: Very nice desk agent. Helpful when restricted by company policy. Also very nice and helpful desk agent from your Discover cars London office. Also restricted by company policy which they couldn’t influence but remained very professional and empathic in a tricky situation. Well done to her also. She did her best.

Cons: You charged me an extra (€200) due to my first name , Dave being used instead of david. Even though my sir name was correct and I had rented with Gold car may times previously for weeks at a time. This was a cash grab and very disappointing from a customer prospective. If I was a corporate client I feel this would have been waved. Instead you took money to be used to send my little girl to dancing lessons.

Pros: Convenient airport pick-up

Cons: The car was badly worn and battered. There was a rumbling noise coming from the suspension.

Pros: My car was upgrade. It was virtually new and immaculate.

Pros: Nothing

Cons: The fact that I had all the valid documents expected the In hand Licence(did also have a photocopy) however you guys refused at all attempts to lend me a car and refused a money back guarantee, leaving me to uses busses only.

Cons: I was the only customer and the straight forward paperwork at pickup took 1hour as they had all sorts of system failures. Fuel gauge was broken, explained it, provided evidence, yet they still penalised me for their faulty car

Pros: Nice car.

Cons: The agent was a bit annoying. I had full insurance from Discover Cars, but he kept pushing me to get their insurance as well. This unnecessarily extended the time it took to hand over the car.

Pros: Hinta/laatuhde hyvä. Hyvä informointi sähköpostitse. Henkilökunta lentokentän vuokrauspisteessä ok

Cons: Henkilökunta nouto-palautuspisteessä ei ole avuliasta. Auto oli ok, mutta siinä oli kosmeettisia vaurioita kuten naarmuja, joiden havaitseminen ja rekisteröinti jäi vuokraajan vastuulle.

Pros: They refused to give me a car that I paid for! Completely terrible and unprofessional service

Cons: Awful company and terrible staff

Pros: New Car 🥰Everything is ok

Cons: They said i was not full covered,but i was.

Pros: I received a brand new car. Gold car have become a reliable and trusted supplier over the years.

Cons: Collection and return have become quick and efficient and not seen as an opportunity to rip off customers.

Pros: Staff was polite and helpful. Baby car seat options were good and we appreciated the fact that we could choose the right seat for us.

Cons: Would be nice if there could be a couple of options in the booked category to choose from. Not enough parking space at the return point, which can be a pain especially if one is in hurry.

Pros: Quick and easy collection

Cons: They tried to deny me a refund, but my wife started speaking in legal terms and fast we were issued a refund for the extra they tried to make me pay.

Pros: Friendly and very helpful

Pros: Service desk at airport very good

Cons: Offered car had 40 plus damaged on the car body And flat tire , unable to drive

Pros: Clean car, helpfull staff. Good car condition.

Cons: Agent tried do sold additional "insurance", in his/her opinion "Full Cover" insurance paid to DiscoverCars does not apply and only car owner can sell this type of inscurance. Thankfully nothing bad happend so I didnt have to check this on me.

Pros: Really bad experience with this company (gold car). We change 5 car. In the first one the seat belt was not working and i came back to change the car from 80km and i spend 22€ fuel rest of the cars don’t had any radio in it. We asked for an upgrade but they didn’t had any other car when they had all cars parked in parking space.The cars was very small and the customer service was really bad. Not helpful. The guy at the pick up point was very rude!!! Not taking any more cars from them.

Pros: It provides cheap cars in acceptable condition.

Cons: Car had a number os damages, and not all of them were pointed im the map of damages.

Pros: The radio doesn’t work

Pros: Good office & pickup

Cons: Charged for marks not identified when car was returned

Pros: Perfect. Kind people. No problems.

Cons: Only the windshield wiper fluid was low quality. Almost like it was only water.

Pros: drop off procedure was easy

Cons: Over 1.5hrs wait time to get to the desk. Which resulted in them telling us that my name was different to my licence, I had to ring the broker to get the name changed but they had also changed our contract time from 11 to 1pm which resulted in us having to wait another 1.5hrs before GoldCar would let us chat to agent. Additional charges for Insurance were required at the desk even though we had already payed for insurance at Discovercars. Will never use the service again

Cons: My reservation was confirmed, but goldcar did not have a car. I had to go to other company and overpay for the dar.

Pros: The wait time to get car was 3 hours, returning was pain and missed the flight.

Cons: The wait time to get car was over 3 hours, retiring was even painful and ended up missing my flight

Cons: They gave us a different car (booked a sports wagon and got a Fiat 500L) and positioned themselves "take it or leave it".

Pros: Not happy had to pay for taxis

Pros: Car was clean and new.

Cons: After being on a flight you do not want to spend the same time waiting to get a hire car. They spent more time trying to sell insurance rather than doing the paperwork

Pros: Nothing

Cons: I couldn’t enjoy the car, waste of time and money

Pros: Long wait to see agent at airport

Cons: Very helpful agent at airport

Pros: Nothing

Cons: Rudest agents when picking car up we've ever come across. Only interested in getting his commission for selling the extra insurance and made it as difficult for us to get the car from them. Would never ever pick golf car again.

Pros: Ease of collecting car once paperwork completed

Cons: Only accept some Visa and Mastercard credit cards

Pros: Car itself was fine with only a few minor scratches. We dropped the car off before 8 so didn't have to deal with a staff member on the return.

Cons: Agents at the desk were incredibly slow. As soon as the interaction started they asked for a 9/10 feedback score. They went in with an incredibly hard and pressurising sell for us to buy extra insurance even though it was covered by Discover Cars. After I refused many times, he finally completed the transaction in silence. When picking up the car, there were numerous scratches missed from the document so we had to get this updated. Overall it took about 2 hours to pick up the car after we landed

Pros: We were told we were not insured unless we paid extra at the Goldcar desk. Our car hire excess insurance would not cover us as they desk assistant said it had to be insured by the owner of the vehicle. We have also just been billed an additional 62 euro with no explanation.

Cons: We were told we were not insured unless we paid extra at the Goldcar desk. Our car hire excess insurance would not cover us as they desk assistant said it had to be insured by the owner of the vehicle. We have also just been billed an additional 62 euro with no explanation.

Cons: The staff member was unhelpful and said that I had to rate either a 9 or 10 for the service. It was not offered to print the contract also in English. The car return was very difficult to find, extremely busy and congested in the multi-storey carpark making it difficult to return the car.

Pros: Timing wise they were great

Cons: I mean the car had a lot more scratches than the ones noted. And it wasn't really clean Other than that it was fine

Pros: Sebastian

Cons: The hard sell of additional insurance

Pros: Professionals, friendly

Cons: Sirious

Cons: Auto nie było dostępne czekaliśmy 2,5godziny na kluczyki. Próba

Pros: Excellent efficient all the way

Pros: The one person at the desk did a good job but there should have been more people

Cons: Wait time queueing for the car

Pros: This one was terrible

Cons: They offered me a car with deffect tires. I had to go back in the office in airport and than back to pickup other car which have no spare wheel, not repair tires kit, no tools, nothing. I have spent about two hours to collect those items from multiple other cars. The snow chains where of a different sizes than my car tires, probably taken from other cars too. The snow chains where broken fact that made my mountain holiday a nightmare. Never again!

Pros: Bom atendimento

Cons: O carro deveria ter pelo menos um som / radio

Cons: Dirty car, big deposit, zero flexibility and customer care

Pros: Nothing

Cons: Rude, unhelpful, obstinate and complete lack of customer service

Pros: (Do not recommend!) Nowhere in the confirmation email mentioned that the rest of the rental payment needed to be paid on the same credit card for the security deposit. But, goldcars insisted on this and the agent at the check in desk was being extremely rude when we said that this term does not exist and we do not have enough funds in the credit card to cover both the deposit and the rest of payments, and he replied with ‘why didn’t you just pay off the balance’.

Cons: Continue.. he then suggested that we pay extra insurance ( even though we’re meant to be fully covered) so we don’t need to pay the €900 security deposit. Everything felt like scam so that goldcars can charge extra money, please avoid this company when you can!

Cons: As expected the hire company tried to sell me additional insurance that I had already bought through Discover. ( and Discover were so much cheaper)

Cons: Car was in poor condition with loads of scratches and dents and was not looked after by previous hirers

Pros: The guy that give and accept the car was very friendly and supportive.

Cons: The guy that filled the documents was all the way trying to sell his insurance blaming discovercars that they are some small swindler company that sells not real insurance. That is totally unacceptable attitude from 2 partner companies.

Cons: I wasn't able to rent a car as a company didn't want to take deposit from my debit card. I pre-paid for the car and lost my money.

Pros: easy process

Cons: one person at the collection desk only, very long queu to finally ge the car

Pros: in the terminal

Cons: old and small car, very old tires and very very old wipers

Pros: If any mistake in your application, specifically if you are more than 59 min late, you will be charged a lot of money because they cancel the reservation and the money paid is not refunded. There is not a telephone to contact with discovercars if any problem, only mail. It is better to make the reservation directly with Goldcar or however the provider is.

Cons: I paid twice the insurance of the car . Firstly in the reservation that was cancelled because I was late (not refunded) and secondly in the new reservation, because they did not take into account the initial payment. Horrendous and regrettable experience

Pros: nothing

Cons: I didn't like the attitude.... they just don't care about the customers!

Cons: time to check out the car 30 minutes

Pros: codition of the car

Cons: efficiency of rental desk

Cons: Обман с разными условиями проката с кредитной и дебетовой картами и на этом дополнительный заработок компании в 3 раза от заявленной вначале цены( отсутствие заказанного авто и замена на другую модель

Pros: So bad

Cons: The payment terms and conditions

Pros: NOTHING AT ALL

Cons: The agents at Bergamo were absolutely disgusting people. I would never ever rent from Goldcar again.

Cons: We were overcharged & the car was poor quality.

Pros: Very helpful and friendly staff. ( when booking, collecting and dropping off)

Cons: Excellent

Pros: No comnent

Cons: No comment

Cons: Prices were not accurate with hidden fees you could not avoid.

Pros: I am now aware of the service provided by Goldcar.

Cons: Work efficiency of Goldcar agent was absolutely un-acceptable, adding more and more fees than the mentioned in the offer. In addition the time spent which was around one hour waiting in front of him with my baby born and one senior, ending up to reject the car and went the another agent "sicily car" which was booked as well by me booking a car for my friend who is travelling with me and which he (and I later on) completed the booking and got the car in 10 minutes time.