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Optimo Rent at Bergamo Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great! If the price is right I would easily spend my money with them again. Great company
Cons: Difficult to find in the terminal, little signaling (sign e.g.). Difficult to find drop off spot.
Pros: Guy at rental desk, positive and explains everything.
Cons: Full insurance don`t cover scratches - basically it is useless. Had to buy extra full insurance at rental desk to be sure, that I`m protected of any risks except weather.
Pros: Nothing. We had to ask another rental company to help us find them in the airport, then we had to wait ages, then the guy was rude and we ended up paying for the rental again with another company.
Cons: Slow, disorganised and I had to wait for over an hour and a half for my vehicle. They also added on charges to my trip that were not apparent when booking. Cleaning charge, emergency breakdown charge, etc. I will never rent with this company again.
Pros: Les employés au desk étaient très lents
Pros: Car was ok
Cons: They didnt want to accept my card for deposit, because it wasn't marked as credit card, even though, you can make a deposit on it. They later made deposit on it anyway, but charged me extra for insurance.
Cons: I have had an amount charged to my account without any invoice to say what it is for
Pros: New car
Cons: Ripped off. Still awaiting a reply from my email asking them why they've overcharged me.
Cons: Hard to get through to on the telephone (answerphone)
Cons: They gave us a car which has a problem. We inform them and promised that they will change it with a good one. The car was new but with problem. Nobody called us again. They didn't answer my calls.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Italy, EU.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, booking voucher. Renters from the following country(ies): Italy must provide the following documents: passport, credit card, valid driver license, booking voucher, proof of home address (e.g. Utility bill) in order to collect the car.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted. For the Luxury, Premium car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
A damage administration fee of 150 EUR will apply in the event of an accident or damage to the car.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off