Sicily By Car at Bergamo Airport

Pros: The car was brand new. Full of features that made our trip nice and easy. We enjoyed it travelling for more than 1500km crossing Italy and France.

Cons: None

Cons: We wanted to pick up the car late and we ordered the late pick up service. My plane was delayed and landed at 00:30, the office closed at 00:00 even though I ordered late pick up, the office knew my flight number (could check the delay) and I specially called them and kindly asked to wait. The office of another company was still opened when we landed, but I had to take a taxi and come back to the airport next day in the morning to pick up the car.

Pros: The pickup process was really quick. I booked a Seat Ateca and they provided a VW Tiguan, which I think is a good upgrade. It came with full fuel tank and was in a good working condition.

Cons: The car was not washed. The child chair was old and dirty. The car had some dents and scratched which were not mentioned in the paper, but these were not an issue on returning the car.

Pros: It was easy to find the car rental and easy to pick up it took 10 minutes maximum so I was happy with it

Cons: I didn't like the bus shuttle it was so hot

Pros: Great! Fast and easy

Cons: Car cleanliness

Cons: When the rented car broke down, I received no help. The assistance and the other telephone numbers provided are not available, they did not return calls. I had to solve the problem myself with my own money.

Pros: Super quick and pleasant service at the counter. Very small deposit.

Cons: Car is pretty old and had a lot of scratches. Car was not clean. I had to go to pick up the car by bus.

Pros: Nothing!

Cons: The car had no brakes at all. At the pickup, they give me the car whithout addblue, although the dashboard light was on when starting. 1 hour spent in line at the rental desk. Although it was allowed to pay with a debit card, under the conditions of the reservation, the agent at the rental office told me not to make reservations with them, next time.

Pros: Nothing

Cons: The car was old or at least was run lots of km. One of the tire was like a spare tire and does not look good. I paid 50eur to you for late pick up and then renting company also charged me another 50euro since time has passed midnight.

Pros: My flight was delayed. I tried to call SiciliByCar 15 times before my departure to tell them I will be after they business hours. They didnt pickedup the phone. I provided my flight number and phone number during reservation in DiscoverCars. SiciliyByCar didnt call me. I lost my car and my upfront payment. I had a problem to find another car and I paid much more for it doing it without reservation. Never again paying upfront and never againg beliving that they try to call me having fly number.

Pros: NOTHING

Cons: Price change - during the reservation I was quoted 124,42 EUR - (Fiat 500L 4 days) in total total, and at the Sicily Office I was quoted 232,39 (this includes advance paid to discovercars) - it was 107,20 EUR MORE THAN I was quoted!!!!!!!

Pros: Быстро выдали и приняли.

Cons: Неудобно в Бергамо расположен пункт выдачи, до парковки надо ехать на автобусе. Взяли большую доплату за оплату дебетовой картой. Печально

Pros: Overall, it is a good value for money.

Cons: It was not stated in the confirmation email that we need to sign the contract at the airport desk and then go to pick up the car from the parking. This requires us to go back to the airport. Another area for improvement could be ensuring consistent requirements for the type of cards used during booking and when signing the contract.

Cons: No phone number.

Pros: Hi there, I want to inform you they give me damaged car with lots of dents. I didn't pay for damage car and didn't expect either. I want to give -10 star but ..

Cons: Hi there, I want to inform you they give me damaged car with lots of dents. I didn't pay for damage car and didn't expect either. I want to give -10 star but ..

Cons: The flight was delayed for one hour and there was nobody to talk to. The office was closed and nobody answered the phone even the next day. We couldn’t take the car and nobody wanted to help us or cooperate. I definitely don’t recommend Sicily By Car.

Pros: friendly employee and electric car with free charging throughout Italy

Cons: the car was not clean, broken fasteners for the rear shelf, I constantly had to fix it after closing the trunk, otherwise the shelf would block my view, the button on the keys that opens the trunk worked after several dozen presses

Cons: There was no information about droping place - niether telephon, no working hours, no parking place... I had to come and to check everything one day before droping and it was must, becaus on Sunday, when I droped the car, the office was closed.

Pros: Efficient picking and drop off, responsive and fast personnel. Zero hassle with return.

Cons: Car could have been cleaned better, but overall was quite good.

Pros: Generally great experience, car works perfectly.

Cons: Provided information about picking up a car was confusing. Office is still at Bergamo airport terminal, at P3 is only pick up a and drop off point. So you need to do the paperwork at the airport.

Pros: Service

Cons: Cleaning

Pros: we had to make a last minute change to our booking with sicilyByCars. Would recommend.

Cons: Very long waiting time for picking the car although there were only 4 people at the line

Pros: Car was not comply full with gasoline The ad blue wasnot full and had to be refilled This is not full=full

Cons: The car received was not very clean outside and inside (we found waste from other tourists). The stuff seems a little indifferent and not very helpful.

Pros: Very friendly staff and good car

Cons: Nothing

Cons: On the drop off there was no confirmation email received confirming that there was no additional scratches. guy just took the car and after cursory look said that car was fine. I understood that I needed written confirmation that there was no damage or additional charges but I could not get

Pros: The Malpensa reviewed our photo evidence of the initial condition & were able to resolve our car return without a damage claim.

Cons: Besides the dirty and damaged car (he car performed well), SBC pressured us to buy their CDW because your coverage was 3rd party, meaning that we would otherwise have to pay SBC for any damages & then recover our costs from you.

Pros: very bad ... not responding to call ,,, not responding to the emails

Cons: rapid picking up the car

Pros: Good clean vehicle

Cons: Waiting at the check in desk and the time taken to get to the hire car

Cons: They gave me a completely wrong car. A much smaller car with damage and not a completely full tank of fuel

Pros: Easy and fast

Cons: Always looking for less expensive car rental.

Pros: Car worked, no hassle with pick up nor during dropping off.

Cons: Car had many visual defects, long scratches along whole side. It was over 30 degrees outside and car had winter tyres on!!! There was no Android Auto or Apple Car option, which should be obvious nowadays. But car had built-in navigation system without extra fee, so it helped little bit. Not owner of a diesel car, so I'm not sure if adding AdBlue should be customer thing or not, I added just in case.

Pros: To not make it clear that if I don’t have a credit card it will cost you over €500 for just over a 48hour hire is totally ridiculous. Then to email you directly and get no reply!

Cons: To not make it clear that if I don’t have a credit card it will cost you over €500 for just over a 48hour hire is totally ridiculous. Then to email directly and get no response!

Pros: NOTHING!!! They are abusing scam artists

Cons: Everything! They are liars, they rio tourists off !! They are aggressive and abusive to customers!!

Pros: Nothing.

Cons: Rude office clerk.

Pros: Got the rented car, a Fiat 500. The picking up and dropping off were smooth and fast. Great experience

Cons: The car interior wasn't as clean as other times.

Pros: Have used Sicily By Car several times and found to be very good.

Pros: They haven't responded to my phone, the office was closed despite the fact that I booked with overtime pick-up, and tried to reach them, but nobody answeared. So I remained at the airport with 3 small children.

Cons: The condition of the tieres was very bad.I sent a mail to chang the place of pick up but i did not recieve any unser.

Cons: Representative at collecting keys could be more cheerful

Cons: I ranted a seat ateca but received a jeep renegade which is much smaller and hardly could fit our luggage, the guy at the counter said that the broker (i.e discover cars) do what they want and just confirm whatever car they want which doesn't fit the r car categories so i got a smaller car, he also lied when i asked if they have the seat ateca which was the car i ranted and said no we don't have it and when we got to the rental parking lot we could see the seat ateca parked Really disappointed

Pros: The car was malfunctioning, there was a problem with the engine, Lucky I was able to manage on my own-

Cons: Very disappointed with the service I received There was a problem with the car at the station and no one gave a solution, Your customer service got back to me and said that he can't get the rental company. The service of the rental company wanted to tow the car and leave me alone without a car, without a way to get to a central location. and only agreed to order me a taxi (which I will pay for) as a solution.

Pros: The car was really good. It was new, well-equipped and clean.

Cons: The quality of the baby chairs was beyond ridiculous. These chairs they offer have nothing to do with safety. It should be banned to offer such equipment to the customers who come for holidays with their children. Every single customers before us in the line had the same problem. Be aware - traveling without children - highly recommended. Traveling with children - take the baby chair with you.

Pros: nothing, car was also very dirty at the outside

Cons: - personnel not explaining and not friendly - no information over where charging card was in car - no answer on my question on website (so very poor communication by Sicily by car in general) - car dirty on outside -

Pros: Nice staff in the help desk and efficient pickup.

Cons: They didn't accept my card eventhough it was a credit card....

Pros: Dropping off the car was easy

Cons: Picking up the car was poor. I selected late pick-up for the car but when I arrived at the rental desk it was closed. Tried to call but no answer. I had to spend the night at the airport and wait until 8 am for the rental to open.

Pros: - Representative at the front desk was helpful and nice - Returning the car was easy. There was a guy who picked up the key no matter if it was really early in the morning. Shuttle to the airport came and go right away.

Cons: - Very long waiting line and only one person working at the front desk - Car was NOT clean - Car came with Summer Tires ( and we were on a ski vacation and there was snow on the roads)

Cons: Pick up time , almost 1hour!

Pros: the actual car

Cons: in search it was said that car is in terminal, but it wasnt (otherwise I wouldnt choose Sicily by car) No one explains where to return the car so I was almost late for my flight

Cons: Waited 1h in line. After that, they refused to give me the car because I only had a debit card, despite the fact that there are no issues/risks taking a deposit from my debit card and nearby Europcar rentals could do that without problem. Also debit card was not listed among the “not accepted” payment methods, leaving me misinformed. Yes, the price is low, but the staff at the desk is incompetent and has zero focus on the customer. You get what you pay for.

Cons: Car's lights were not working.

Pros: Easy / fast

Cons: That it was not the exact same car as ordered (I am aware of the conditions I would just prefer to get the car ordered and not a “comparable”.)

Pros: fast drop off

Cons: different car. it was old and weak.

Cons: very remote parking, need shuttle bus to go there.

Cons: 1.To drive in winter with summer tires 2. The car pickup location is too far from the airport

Pros: QUICK , EFFICIENT

Cons: THIS TIME THE CAR WAS NOT CLEANED BUT THE OVERALL EXPERIENCE WAS OK

Pros: They should explain that the office is inside the airport.affer that you have to take a bus that in 5 minutes bring you to the deposit.

Cons: The car had been hit by the hail .

Pros: Great price, car in perfect condition. Easy to pickup and drop off. Easiest car rental i have had in Europe.

Cons: Good Customer service at the desk. Easy process of booking your shift at the desk

Cons: No sing at the parking area of the company,the other companies has. It is very difficult for a tourist to find the way to drop off the car,we should have directions because we wera going to lose our flight.

Pros: Overall very smooth experience within 10 to 15 minutes i was in my car from the desk.

Cons: I took full coverage from Discover Cars and everything went well.

Pros: Prompt service picking up car

Cons: Was not clear where to get car or if you had to take a ticket to get threw a barrier, which looked like a car park you had to pay for

Pros: Quick and easy.

Cons: No problems.

Pros: La semplicità è cordialità del servizio

Cons: L'auto richiesta non essendo disponibile è stata sostituita con altra ma non similare.

Pros: They are fast and easy!!

Cons: The car was a little bit dirty so we can't see where the damages are, but is not a problem, cause with SicilyByCar you never have problems with small scratches!!

Pros: Painless collection and drop off

Cons: nothing, all good

Pros: No issues handing back or collecting car. Easy to find. Good value for money.

Cons: Collected car in a dark parking lot. Had to sign previous damage disclaimer without really being able to examine car. That said it had done 60k miles and they weren't bothered about damage as it had already been well used. Paid for small SUV but was given more like a normal estate car, was disappointing but fine.

Pros: The car was good as expected, the child-seat also. They explained everything when we got the car. Everything was good.

Pros: Good service, knowledgeable agents, efficient, courteous

Cons: Getting out of the parking area in Bergamo Airport is not explained to anyone and you have try and figure it out for yourself.

Pros: quick and simple process on-site pickup and drop off

Cons: no printed contract for emergencies

Pros: Had a broken tail light and had not been cleaned

Pros: No problems at all with that company, always very exact with documents, invoices and very fast desk!!

Pros: Easy & straightforward

Cons: Nothing

Cons: The service was terrible. We had a flat tyre and the car didn’t have any replacement tyre to change. They took the car away to change the tyre and took them 3 days which by then we had to fly back to our country and on my rental period it clearly says the day I was meant to return the car despite that they took 3 days. There was poor communication from the agents, calling them for hours. They also almost tried to charge me the flat tyre which I didn’t even cause, they gave a car with bad tyres.

Pros: Good car and comfortable

Cons: Windscreen washer empty and needed service

Pros: Swift service, no pushy selling

Cons: Car was a little battered, but didn’t impact performance

Pros: Price was quite good. Quick pick up and drop off.

Cons: Car had quite a bit of cosmetic damage (most already documented by the company). Warning light for service + garage inspection came on when we picked up the vehicle. Car had high mileage for a rental + interior wasn't as clean as other companies. Staff although efficient weren't really that nice to us.

Cons: Paid for a Fiat 500L. Got some Opel thing with 96,000km!!!

Pros: Very little poor service and rude attendant Car was a piece of junk No chance to view before having to sign for the car

Cons: Everything

Pros: Speed of transaction

Cons: Price of car hire. Petrol tank was 33L under from full, yet I had to return full. Car was old for No one available at car pick up location, I was just passed keys & told roughly where the car was, the price, windscreen wiper blades in poor condition & glue/plant detritus was stuck over the windscreen, which interfered with drivers view & couldn’t be removed. I was advised that this was the only car available. Rip off.

Pros: Car was in bad condition, wind screen wipers need urgently replaced and was a lot of rain so was extremely dangerous to drive with windscreen wipers that didn’t work. No manual in the car which didn’t help with using it. Car was dirty and not given with a full tank of petrol!

Pros: When eventually got to the see the agent, pick up was straight forward..

Cons: Had to wait 50 minutes in a queue to pick up the car. They should have had more staff on duty for a Saturday afternoon at a busy time of year.

Pros: Nothing

Cons: Nothing

Pros: The initial car we received was dented and very dirty inside . Stains all over the seats.

Pros: quick and easy drop off with no hassle at all

Cons: very slow service at the check in desk, long queues forming with no real organisation

Pros: They were quick and responsive

Cons: Everything was fine, the car had a warning for maintenance and service but it worked just fine.

Pros: There was no queue, and the agent didn't try to tell me they couldn't give me the car unless I took their insurance.

Cons: The car was poorly equipped, it was stated to be an upgrade from the "intermediate" car I booked yet I could only fit one suitcase in the trunk, and the oil level warning light came on 200 km after I collected the car.

Pros: There was nothing to like. The best thing was where the directions to their drop off point in Pisa was incorrect so we had to ring them. We got through on the 3rd attempt and the person we spoke with was able to give us directions.

Cons: Feedback given on car already, we were constantly in fear it would break down.

Pros: Very poor service

Cons: very poor service

Pros: good as always

Cons: nothing to reclamation

Cons: did not pick the car the agent did not wait

Pros: The desk attendant was very nice.

Cons: The person in who show us the car wasn't so nice, he just told us to go and search the car in the parking lot, he could at least go together and show that the car was indeed without any scratches or dents. Also the baby seat was wet, our toddler arrive in our destination completeley soaked.

Pros: Nothing

Cons: Given car (Opel Corsa) was used and not fresh as it was expected (more than 80000km). Antena was broken and left in car, windshield liquid was full however it did not work entire time, front headlight bulb stopped working on second day, antifreeze in engine was on low level, I had to purchase and fill it. Front dashboard showed change oil indication, I showed this to rental agents but they did not care and said just go. When I returned car, nobody from rental agents was there.

Pros: Rapporto qualità prezzo, tempo speso per ritiro e consegna.

Cons: Auto non troppo pulita

Cons: Sicily by car was the worst rental company we have ever encountered... They were the reason to loose our flight back home, they left us with our 2 babies on the street and refused to pick up the car on return unless we would pay 40euros to drive the car from the parking 2 to their parking spaces just... 100 meters away... They did not speak any English!! And they were saying nasty things about me and my family in Italian because they thouht I didn't understand....Just protect yourselves....

Pros: the procedure was clear and rapid

Pros: Everything was good, didn't pushed company inshurance. My flight was delayed at night for 1 hour, we arrived at 00.30, company waited me at the rental desk.

Cons: Nothing

Pros: Got a free upgrade to a nicer car.

Cons: Credit/Debit card scam to extract extra money

Pros: everything else was ok

Cons: based on my booking the tire supposed to be winter or all season tires. But i received summer tires with snow chains.

Pros: Sicily by Car were extremely adaptable when I needed to change the dates of my booking. They were very easy to contact at the UK helpdesk number 24/7. The staff were exceptionally efficient and pleasant to deal with; both on teh phone and in person in Bergamo, and the whole process was simple and a joy.

Cons: There was no part I did not like.

Pros: Value was excellent! Friends rented slightly better cars, but paid 3X more!

Pros: Very glad that I could Pick up the car, In the middle of the night, good service that you opened for me

Cons: When I picked up the car (In the middle of the night), the tirepressure was wrong In at least 2 tires. And there was this High Sound from the wheels -could Be the brake, reaching the wheels. So it was at little scary to drive In this car.

Pros: Agents was very nice person. And pick up was excellent.

Cons: -

Pros: The quick getting the car

Cons: They didnt check car condition with me just give me a paper of the car visual condition and to sign on it.

Cons: I didn't have credit card just debet, because of that i had to pay more then i should.

Pros: Fast service, good/new car.

Cons: Improvement: person at the parking in case you have car questions.

Pros: Easy and modern, all paperwork is electronically done

Cons: No email confirmation for returning the car

Pros: Only 9 for cleanliness and car condition as it was a 10 for the second car but clearly much les for the first one.

Cons: The initial car should have been in similar condition as the second one provided. At least clean and tires checked.

Cons: Another trick to watch out for. Upon arrival at the desk I was told I had booked an electric car. Indeed it was in the small print, but I hadn't noticed. Not knowing where I would be able to charge it during my short time in Italy, I had to change to a petrol car for a cost of an extra 10 Euros per day. Clearly another trick to get more money out of people!

Pros: Speed, fast internet option correctness

Cons: Long queue on arrival more than 30 min waiting after 10 pm Tiring holiday start :( I suggest possibility of priority or vip client No queue on arrival, special attention for vip guests

Pros: Zero

Cons: I arrived mare than 2hrs after the original booking time and there was no car! I would appreciate return of the deposit paid please.

Pros: Discover cars.com are a disgrace to the industry. Selling an insurance product at the time of online booking which is not recognised by sicily car so was forced into taking out another policy or paying a £1500 Euro excess. Absolute f**cking cowboys.

Cons: Discover cars.com are a disgrace to the industry. Selling an insurance product at the time of online booking which is not recognised by sicily car so was forced into taking out another policy or paying a £1500 Euro excess. Absolute f**cking cowboys.

Pros: Very good value for money. Agent at check in desk was very nice and professional.

Pros: Very cooperative stuff,nice attitude and helpful.

Cons: They did not warn us for the exact amount of the deposit and we came unprepared.Also the site did not mention we could use a debit card to rent the car.Fortunately we solved the issue with the stuff.

Pros: Great value for money, good car.

Cons: Slowly progressing queue on pick up.

Pros: they were very fast

Pros: Comprehensive with the explanation.

Cons: The didn't unblock the deposit as they say they would. Last time I waited for a month and had to contact my bank on my own. Again they didn't unblock my deposit as they say they would. That's pity.

Pros: When I drop the car the guy was very rude! I was waiting 20min when someone to come and help me! The was nobody at the desk! I explain to the guy that, I need to rush because I will mis my flight, but he looks like he is doing on purpose slowly everything! Very bad experience! I will never rent a car from Sicily By Car!

Cons: The representative didn't know where it is written about normal working hours.

Pros: nothing

Cons: again nothing

Pros: Poor! see above comment.

Cons: "we can't do anything about it"...."we don't have the car you ordered" ..."I have nothing to do about it"....

Pros: Quality of car

Cons: N/a

Pros: Nothing the service was horrible

Cons: I emailed over a full complaint

Pros: Nothing

Cons: Everything...this is racketeering at its worst!! Wouldn't touch them with a barge pole.

Pros: The guy at the drop of service

Cons: I didn't

Pros: everything really, I would use them again.

Cons: The car was in pretty bad condition outside and the oil change was well overdue. Other than that everything was fine.