Ecovia at Bergamo Airport

Pros: No waiting line on the desk.

Cons: The car was supposed to be in the terminal. It wasn't. A shuttle bus was needed. Almost new Ford Puma had many bugs in the navigator's map software and it wasn't able to find many well known places.

Pros: The car was not available and I had to do another car rental in another company which cost me a lot more. The responsible on shop was rude and asked for aditional payment to unblock me a car which I refused. After 20 minutes of conversation I accepted to pay it, telling her that I would do a complain. She just throw my identity cards to me and said that she would not accept a complain and that she would not rent me a car. Just imposible to believe this kind of treatment.

Cons: The car was not available and I had to do another car rental in another company which cost me a lot more. The responsible on shop was rude and asked for aditional payment to unblock me a car which I refused. After 20 minutes of conversation I accepted to pay it, telling her that I would do a complain. She just throw my identity cards to me and said that she would not accept a complain and that she would not rent me a car. Just imposible to believe this kind of treatment.

Cons: Over charged for insurance at the desk

Cons: Not much info about car return policy. Returning not easy to find.

Pros: Exists

Cons: Offensive deskman, not kind at all, tried to sell me very expensive extra insurance which I had got ealier, and push me to buy wheel chains

Pros: It was cheap but the desk people were kind

Cons: The battery died and all they could say was to get the help via the number, while I was 5 minutes drive from the airport. I was lucky that the gas station had an emergency kit to restart the old car.

Pros: Very quick service after online checking. Paper map to find the parking slot. Really good service!

Cons: Asking the agent if there are winter tires, he said in Italy always are summer ones, because this is the Italian law. Of course this is not true! We were told to leave the car key at the Parking, but when we get there it was no box and the office was closed. So leaving the key is at the airport desk. It could be written more precise.

Pros: Very helpful and quick agent made the process as easy as possible.

Cons: Everything was good but in BGY you still have to take the bus transfer to collect the car. This is the same bus transfer as for all rental companies but the bus service is erratic and not very convenient.

Pros: Very helpful on the desk upon collection of the car. A very simple and easy service.

Cons: Couldn’t fault the service really

Pros: Both operators at check in and return were very friendly, quick in the interaction and helpful

Cons: 17 damages already in the car report - generally poor vehicle condition compared to competitors No one at the return office, despite it being daytime on a weekday

Pros: Super friendly

Cons: A clearer map for collection would be great :)

Cons: Namawiali na dodatkowe ubezpieczenie mimo wykupionego pełnego na discover car

Pros: Quick and easy return and low gas consumption of the hybrid vehicle.

Cons: 1. It was very hard to find the car at Bergamo airport as the instructions for finding it were very inadequate. 2. The demand to pay for a damage, which existed prior to our renting the car - they should do a much better job of documenting all the dents and scratches, rather than leaving this job to the customers. In the end, they admitted that the scratches were a pre-existing condition, but there was absolutely no reason for them to add extra stress to us - they should do a better job.

Pros: The staff was very helpful and positive.

Pros: Fast and friendly

Cons: Car had multiple damages - only outside and front window. Didnt affect driving but from outside it looked like it had several crashes.

Pros: Give me my money back. They didn't give me the car.

Cons: Give me my money back. They didn't give me the car.

Cons: Even though I did not do any damages, they want to take 397 EURO from me because of a previous damage and the guy who reported the previous damage as if I did it. Be careful with this company.

Pros: Nothing

Cons: Terrible

Pros: Very fast service, excellent staff.

Cons: The car was providing strange signals about fuel consumption and remaining fuel.

Pros: Liked the staff meeting us in Bergamo and Rome! Very kind and understanding!

Cons: The car was extremely dirty outside and inside. Was not as described..and did also have a lot of scratches and marks.

Pros: Scammers. They are scammer company.

Cons: They asked for 5000€ deposit while at serving desk, although the reservation info was about 700€. The behaviour of employee was humiliating and rude with all the clients that evening. He was not andwering question, he was punishing clients for questions and forced to stay in the line for 2nd time. Almost all clients were staying in the line twice, and the whole car picking procedure took 2h long. I also overpaid for the insurance, as I did not have 5000€ deposit what was unexpected. super bad.

Pros: The customer service rep on the desk was most polite.

Cons: I could not hire the car as my license was not accepted. This should be informed at the time of payment as my booking said NZ driver license.

Pros: Car was clean.

Cons: 1) The car was not available at the terminal as promised. There was only a branch where the lady handed over the keys, then we were forced to take the shuttle bus anyway. 2) The car was missing the tank door! At any time during our vacation, someone could have walked up to the car and stolen the petrol, even though it was locked. 3) When we picked up the car the worker had no idea where the car was parked, he wasn't even there when we returned and didn't answer his phone.

Pros: Really great price and great staff

Cons: Paid extra for on airport pick up but still had to catch a shuttle to get the car . Very mis leading

Pros: Niets.

Cons: Slecht Engels. Probeerde extra verzekering aan te smeren en zei dat de verzekering van Discovercars waardeloos was.

Pros: The dropping off was really nice very king and efficient

Cons: The rental desk try to sell me an assurance that I’ve already booked in the site. They try me to be afraid with huge amount money in case of accident. They said that the assurance premium I bought was not enough.

Pros: Drop off was very good and quick, nice staff members.

Cons: Reviewing car in torrential rain and feeling vulnerable about damage we could not see due to car being black. Airport was extremely congested due to people parking everywhere and one way systems/construction etc. nearly missed plane as transfer from P3 took 40 minutes!

Cons: The drop-off was confusing..we parked the car at spot where you see autovia spots..and left the key on a black box there. But there was no information there. Besides that..the guy from Autovia at pick up in Bergamo was awesome!

Pros: Deliver the car I was expected

Pros: No issues at all

Cons: No issues at all. As a point of improvement, and I understand that it would be difficult from an administrative point of view, provision of an Autostrada Tag would be helpful.

Pros: They cancelled our reservation because we were late.

Cons: The car they gave me was crashed ! ! ! Apart from that I payed more to get a Seat or similar and gave me Fiat 500 L the cheapest model !

Pros: Price

Cons: The car was damaged

Pros: nothing

Cons: They cheated me because they claimed that the flight arrived late and because I did not provide a flight number so the vehicle is not available. The flight is exactly one hour late. Immediately after that they found that they had the same car, but a car with an automatic transmission, so they forced me to pay them over a hundred euros extra to the amount of the order.

Pros: Nothing.

Cons: They refused the car rental because we had no international drivers license. They were the only rental company in the airport that required it. We rented next door instead with Europcar. Representative was also rude.

Cons: The employees were very rude.when I asked for a no damaged car .

Pros: Very efficient an fast

Cons: Car was with lots of scratches.

Pros: Not liked because car was was broken and they did not had intrest to reduce price or fix

Cons: Car pick up from counter 40 min, poor performance

Pros: The person on the desk was not really friendly and helpful

Cons: Massive hard-sell on picking up the car. Confusing and a horrible experience. Extremely slow to pick up car. Marks not identified on the car on pick up so we had to email them as we believed they would charge us for them.

Pros: הכל היה בסדר

Cons: .

Pros: They’re unprofessionals. They didn’t give me the car, because i has turkish licence. Turkish licence can drive for 1 year in all europe.

Cons: The agent was extremely rude ,complaining that he waited for us extra 30 min. And then after all didnt give us a car, because he didn't want to accept UAE license,even though all the other rental cars were accepting our license and we drove in Europe before with those license.

Pros: Easy to find rental desk on arrival.

Cons: Agent tried to give me a smaller car. He tried to convince me that a Seat Arona was bigger than a Seat Leon. I wasn't given good directions on where to pick up the car, as the pick up hut was closed. A map showing the exact location would have been much more convenient. A booklet or leaflet explaining Italian road signs and laws would have been very useful for us as tourists from a foreign country.

Pros: I don't think I got the necesarry service that should have been provided by a car rental agency.

Cons: I was greeted very rudely at the ecovia office. Although I have a contract with Discovercars, the staff at the ecovia desk asked me to pay 131 euros for the extra insurance. In the contract I made with Discover Cars, I bought a package for full coverage and paid for it. The staff took extra money from me even though I made a reservation and prepayment from discover cars. However, when I received my rental car, I had only 25.51 euros left to pay. I request my payment to be refunded. Therefore,

Pros: Misleading service. The car rental said we would need to pay extra for the insurance that we had already paid. Also they requested the international driver permit but did not accepted the digital one. At the end we were not able to rent the car and we lost the money prepaid to DiscoverCars. Later on we rented with another company that did not ask for the international driving permit.

Cons: Misleading service. The car rental said we would need to pay extra for the insurance that we had already paid. Also they requested the international driver permit but did not accepted the digital one. At the end we were not able to rent the car and we lost the money prepaid to DiscoverCars. Later on we rented with another company that did not ask for the international driving permit.

Cons: Full to Full means that I pick up the car with a full tank of fuel, but it was 3/4 .... I returned it with a full tank because of the cause of 250 euros.....

Pros: Berbattınız

Cons: Hayatımda bu kadar rezalet yaşamadım. Ücretlendirmenin dışında para alındı. Leon kiralamak istedik fiat 500 verdiler rezalet!!!

Pros: Very rude individual at car pick up at Bergamo

Pros: easy and quick

Cons: nothing

Pros: Nice guys working the desk, we had an initial issue with the car - oil warning came up before we even left the parking and they have offered an upgrade which we have accepted. Class service

Cons: N/A

Pros: The price

Cons: The parking and drop off are too far from the terminal, and at 3 AM it is not so simple to drop off thd car with no shuttel...

Pros: Good car, fast picking, taking care hof 4 seasons tyres.

Cons: I arrived at the desk at 16:00 and the clerk said the order was cancelled since I arrived more then 3 hours after the pointed hour: 11:00. as a result I had to make a new booking at much higher price. I paid 457 EUR instead of approx. 100. He could have been more flexible and accept the original booking or at least give me a large discount. Instead he was blunt and made me pay the full amount. I will not return.

Pros: Very good price and nice car.

Cons: Nothing

Pros: friendly,

Cons: old booking system in airport. no use of visa credit card.

Pros: The car we got in the end was very good and suited our needs

Cons: The staff at collection were extremely rude and when we presented our Discover Cars booking with full insurance, he outright said that we would not be covered under this policy and any damage to the car would not be covered by insurance unless we paid an extra 260 euro for Ecovia insurance. He spent 10 minutes arguing this point before we eventually paid, moreso to not have any hassle if something did happen the car. Probably the worst customer service experience I've ever had.

Pros: Very helpful representative at the desk in the terminal.

Cons: Additional charges and bad costumer service

Pros: Insurance upsell. A little abrupt in style.

Cons: abrupt style

Cons: Refer to support request 136642

Pros: Καθαρό αυτοκίνητο, αξιοπρεπές.

Cons: Υπήρξε θέμα με τον υπάλληλο στην παραλαβη του αυτοκινήτου, ο οποίος επέμενε να ασφαλισουμε το αυτοκίνητο έξτρα σε αυτους. Και έπειτα με την παράδοση του όπου ο ένας μας έστελνε στον άλλον (απόσταση μεγάλη όπου έπρεπε να την διανύσουμε με τα ποδια).

Pros: Politeness of employee at the desk of Bergamo airport

Cons: No easy to get on the phone

Pros: Friendly and efficient

Cons: Nothing

Pros: Good car and fast procedures for pick and drop off.

Cons: The Airport parking for car rent, isn't easy to drive in.

Pros: Nothing

Cons: 1. First of all, when I arrive, he was chatting with his colleague and made me wait in front of them for a long time while they were chatting. 2. I got all my credit cards ready but he insisted the card was a debit card and would not even try to use it, it was 100% a credit card in Germany, Consors mastercard! I even asked him to call and verify the card. I was not able to get the car because of that, no other solution from their side and the staff was getting nasty.

Pros: fast and professional

Cons: They made me pay additional insurance after taking your full insurance.

Cons: Checkin was very slow, and it needed a lot of documents to fill in. It could be an electronic filling system before you get to airport.

Pros: Short walk to collection point for car. Easy car to drive.

Cons: Methane gas. We found it almost impossible to find (petrol) stations selling this gas. We had to drive about 40/50 kilometres return journey to one when we eventually located one in Affi. On our journey from Lake Garda to the airport we didn’t see any so couldn’t fill the tank with methane. The petrol tank only has a 110k petrol capacity which meant we didn’t drive as much as we intended as we were afraid we might be stuck. We were told northern Italy had lots of appropriate stations when bein

Pros: Nothing. Their agents were rude and bandit like!

Cons: The car wasn't on airport, a driver delivered it from a car park, delaying us half an hour. The existing damage noted on collection did not cover all the damage. We videod the car, returned to office to correct it updated - another 30 min delay. They were not accepting your insurance, tried to con us into buying theirs by claiming that if the car broke down we wouldn't be covered and have to pay for any repairs. We videoed the car on return to prevent any further exploitation. Crooks!

Cons: The car in general and the air conditioning smelled really bad.

Cons: I lost my money since depit cards weren't accepted and couldn't reach out to talk to any of your representatives from discover cars.

Pros: They were nice, spoke english very well, and upgraded our car

Cons: at the dropping of, there were no costumer agent to help us.

Pros: Bil i okay stand efter mere end 93000 km

Cons: Ingenting. Mega dårlig service!!

Pros: Unfortunately it wasn't pleasant experience.

Cons: The assistant was rather unpleasant and they claim I should pay €383 for a scratch already present at the start of the rental. Outrageous!!

Pros: Nice new car

Cons: I refuelled the car but the sensor did not go up (cost of previous full tank when almost empty was 13€, indicator at 3/4 full this time and had put more than 6€ in - it could not not be full!) Reported this, showing also receipt from gas station, but they charged me as car not refuelled. They did not want to go with me to double check, saying I should trust them. Further, they did not send receipt of rental and only found out by chance about the overcharge by looking at my credit card.

Cons: Took an hour and a half to pickup the car and I was not informed about the CNG tank in the car.

Pros: Not to bad, but could have been better for reason given higher up

Cons: The gentleman that served me at the start was helpful, when I finally found him

Cons: insufficient details to return the car with a full tank of methane, local services were closed on sundays

Pros: was easy

Cons: i had insurance and they told me i need another one

Cons: My paycard was copyied on copymachine for Ecovia and now I was finding unauthorized payment for this card.

Pros: Nothing. I couldn't get it as the desk was closed.

Cons: Desk was closed by the time of my arrival

Cons: Never even got the car. Desk had shut. If had been aware of opening times would never have booked as no leeway for any flight delay. Complete waste of money!!

Pros: Friendly helpful staff. Amazing prices. Great vehicle.

Pros: Droping in the van was decent time

Cons: Waiting to pickup the van