Felirent at Bergamo Airport

Pros: Fast and kind service

Pros: Nothing

Cons: Arguing with manager. Getting not what you paid for. Getting a dirty car

Pros: The service was quick and efficient. The car was fairly new and in good condition.

Cons: The staff wasn't very helpful with regards to location of pickup and later transfer to the city (transfer is available only to the airport).

Pros: Prompt and responsive

Cons: Car with issues (error on board) and underpowered. Nothing like ‘Elite’ that I booked.

Pros: Fast drop off

Cons: Felirent could not care less, that my signed and payed! contract clearly stated pick up at airport exit at pharmacy. Instead very stressfull and 5-6 phonecalls to guide me around airport area as a lost dog. wasted 1 hour walking around while keep telling them they should follow the contract and come pick me up at the airport. They also did the usual scammer and hustler credit card scam, asking an xtra 32 euros a day, even though the full insurance was bought at discoverycars. Not recommended!!!

Pros: Cheap

Cons: The shuttle bus pick up and drop was far from airport.

Cons: The deposit is high

Pros: The car was almost new but with a dent

Cons: We were asked to walk to a near by pick up point which was not convenient as we had lot of luggage and kids. We had to wait for 30 mins in scorching heat as pick up arrived late. We further had a delay in pickup at fièrent office. The agents dint have any knowledge or time to answers questions regarding the car. The car had a dent and the fuel tank was almost empty . Also ad blue wasn’t filled and I had to fill in during my trip

Pros: Very nice and almost new car. We got the one we ordered.

Cons: They picked up us and drop us far from the terminals, about 1 km. we had a baby, 3 bags, 1 car seat and baby carriage with us. It was very difficult for us to go so far to come to the transport cars and go back to the terminals from where the dropped us. Otherwise everything was perfect

Pros: Great company! The agents are great, we pick and bring back the car very quick, and the car was very good - it was new, clean and full of extras! I will use this company again for sure!

Pros: Трансфер, связь

Cons: Очень грязный и поцарапанный автомобиль. Жду возврат заблокированного депозита

Cons: - wrong pick up place - waiting for pick up more than 1 hour - additional money for rental due to using debit card even in condition manstion is alof

Pros: They didn’t try to upsell us on anything.

Cons: Clerk was rude and not helpful. Paperwork took too long.

Pros: -

Cons: We feel satisfied because we paid 300 euros more than what we asked for when we booked.

Cons: miałem rezerwację do dodziny 14 a Pani z wypozyczalni chciała abym zwrócił do godziny 13

Pros: Quick, efficient and without any problems!

Cons: The only thing I can point out was the English proficiency of the employe during the drop of the car. The pick up guy spoke good English, but the drop guy was very difficult to understand without turning to hand signals. But hey… it’s Italy.

Pros: Nothing, horrible company which just want you to pay money on snacks in the car.

Cons: First thing that the company checked when I returned the car is the clean if it not shining you have to pay, they carsed us & shouted as animals. The worst experience I have ever had

Pros: Staff were friendly

Cons: Nothing

Pros: Good value

Cons: I paid the entire rental amount in advance. I had a delay in my flight and Felirent did not agree to wait for me to collect the vehicle. I find this dishonest. I wasn't giving up on the rental, just asking for more time to withdraw. After all, I was already losing paid rental hours...

Pros: Friendly staff

Cons: Drop off location

Pros: speeded up car delivery and car return

Cons: the car was delivered to me dirty, it is also true that it was raining in those days but it was not washed outside and they said so too. the window washer fluid was missing, furthermore the car didn't have a full tank and at least 8/12 euros of fuel was missing upon returning the car they tell me but the machine so I have to charge you for the cleaning costs, with video in hand I showed them that it was delivered to me dirty, the mats were not even very clean I had to shake them both

Pros: Friendly staff and a quality car .

Pros: Everything!!!

Pros: They were outstanding and picked up up promptly at the airport

Cons: The price was amazing and their staff was great also.

Cons: I had a problem with my credit card they charged me 270 euros on my debit card & I had already purchased collision insurance would not recommend

Pros: Nice and friendly staff. Clean car. No tricks

Cons: Bit remote, some 20 min from airpor

Pros: Great communication

Pros: nothing

Cons: incorrect snow chains endangered my family, charged additional charge, gave smaller car

Pros: All!!

Cons: nothing wrong

Pros: Fast paper work, car conditions very good free upgrade

Cons: During the transfer from the agency to the airport the guys was driving to fast and we had a child in the car also the customer service very week.

Pros: Excellent value for the money

Cons: -

Cons: Awfull experience. Whey you choose economical car it doesn’t mean worst condition car. The car that they assigned, is full of damaged, full of stains on the chair. Worst thing is they gave blown out tire. They didn’t assist to repair it. They ruined my trip. I could write more but no need. When they give the key of the car and they don’t come next to you to check the car, be careful. I assure you that something bad will happen. Plus they say tranquilo.

Pros: Everything perfect

Cons: Everything perfect

Pros: Well organized shuttle service out/into the airport, hassle-free paperwork, everything is very fast and clear.

Cons: Nothing.

Pros: everythink was perfect

Cons: no problem with rental

Pros: Very friendly and kind service.

Pros: Everything was perfect, the team is so kind

Pros: nothing

Cons: - small print rules - ridiculous additional fees - incompetent, abusive and arrogant employee

Pros: Guys were really friendly and helpful they offered us a bigger car because we were five without extra charge. Also they gave us full information about tools and parking services.

Pros: I liked that you could communicate with them through WatsApp and not spend your expensive roaming service. The agents spoke English well and picked me up from the airport to take me to their office/car pick-up location. It didn’t take too long to fill up the paperwork. Instead of manually filling in a protocol on the car’s condition with the agent, they just ask you to make a video of the car all around, which os great because renters do it anyway, only here the tedious part is skipped.

Cons: I had to wait a little over half an hour to be picked up at the airport, but it was a busy day. The agent was very nice and stayed in touch via WatsApp. I expected there might be a wait due to customers returning cars late, so not too bad really.

Pros: Super friendly staff really efficient and really helpful

Cons: Inside of the windscreen was not cleaned. Water bottle empty.

Pros: Very pleased with Felirent, deffinitely one of my best car rental experiences abroad.

Cons: Staff efficiency and courtesy, quality and cleanliness of the car, pick up and drop off to the airport.

Pros: The agency was very helpful, also flexible with times.

Cons: Everything was seamless and straight forward. Probably could offer a little more clarification with the documentation, as many signatures required and not time to understand blueprint regarding responsibilities and liabilities. However in my case the car was returned in the same state it was hired so no complications.

Cons: Child seat bit pricey (90€ for a week).

Cons: First car offered didn’t have a radio and only 1 rear seatbelt plus our 2 suitcases didn’t fit despite car being advertised to carry 2 suitcases. I will never use this hire company again

Pros: Easy to find rental desk, clean car, good service.

Pros: Nothing.

Cons: Hidden cost of £180 because we only had a debit card, rude and unhelpful staff, late pick up. Just all round terrible.

Pros: Service, car (except the radio).

Cons: Car radio was broke. I rented a Mini Elite car and I got a Basic Fiat Panda with a broken radio. Also it was mandatory to pay with the same card for the car and for the guarantee. The office îs far, în bergamo.

Pros: Easy and flexible.

Cons: I had to pay 97 euro extra because I was an hour late (due to a flight delay which I informed them about upfront).

Pros: Brand new car

Pros: They did a very good job

Cons: Wash the van .fix the mirror open close switch and put some waster so I can clean the windscreen

Pros: They were friendly and the communication was short but perfect. They picked us up from the airport and within 15 minutes we were able to drive off in our rental car.

Cons: -

Pros: Excellent staff and service all round.

Cons: We did not have a Italy SIM card so calling from the airport was challenging.

Pros: The excellent behavior of the staff and the impeccable service

Cons: -

Pros: Arrangements were all as intimated when booking

Cons: Nothing

Pros: Good car tor a good price!

Cons: All good.

Pros: Very bad customer service

Cons: Very bad customer service

Pros: Airport transfer provided. Good clean car. Easy collection and drop off.

Pros: Very good service, free airport escort, brand new car with full tank. Very small deposit.

Pros: They were professional

Pros: Great customer service, the team stayed in continuous communication with us & was very understanding of our situation as there delays.

Cons: My only feedback would be for the team to invest in a better radio stereo.

Cons: I was expecting Meet and Greet on Arrival at Airport you would be met picking car up at Airport not met and then taken back to an office 2km away and same coming back you have to find your way back to office to drop off the car then taken to airport by one of staff, The office doesn't open till 8 O'clock in morning and we had an early flight so we rang the office to say this and was told to leave the car at the Gate of office and get a Taxi to the Airport.

Pros: Not helpful in solving situations even after admiting there error

Cons: No customer service or solutions given

Pros: The agent picked us up at the airport very quickly. The car was exactly what we booked and was in perfect condition. Drop off was quick and easy. This is a very professional service. Would highly recommend.

Cons: All was good.

Pros: Easy, Quick and efficient.

Cons: The AC dosent work.

Pros: car is new about 14000 km , The only think that what we have to sign is different than our agreement; Discover cars including full insurance Felirent were not including insurance, little bit discussion about that

Cons: Pick u driver very friendly

Pros: Clean car, rental agent picked us up in the town , quick pick up and drop off

Cons: Nothing

Pros: It was excellent, friendly, helpful service. We were delighted.

Cons: Nothing.

Pros: Great staff - particularly manager Dario

Cons: Car seemed to be more worn than you would expect for just 41k km on the clock.

Pros: Fast, efficient, good communication.

Cons: The child seat ended up costing twice the price we paid to rent the car for a week. Which we found extremely expensive. You can actually buy your own brand new child seat for that money.

Pros: Helen and Dario are excellent service people

Pros: The service was friendly and efficient

Pros: Cheapest and very nice car!

Cons: They advertise that “Road Tax” is included. They should mention that they are not reffering to the highway taxes! Those are NOT included.

Pros: Great Staff. 👍

Pros: Price

Cons: Time spent picking up the car

Pros: Great rental company - the representative is very nice and super helpful! It didn’t feel like they were trying to scam us like traditional rental companies and everything was quite straightforward in the rental process.Would rent again!

Pros: Fast & efficient