Centauro at Bergamo Airport

Pros: The sales desk rep, Riccardo was excellent & understandable.

Cons: The walk, shuttle journey and info available to allocated bus shuttle and Distance especially under 37' heat was truly poor

Pros: Easy to find representative at Bergamo airport. Quick transfer to office/garage (5 min drive).

Cons: Nothing really. Signed up for Centauros own insurance, no hassle and no worries.

Pros: Shuttle van transfer, quick and easy car drop off. Quick return of deposit.

Cons: I was asked to pay for baby seat even it was already paid when checking in online. I guess it is better to pay on site than online.

Cons: The shuttle service is very slow. Plan for at least 40 min from car return to arriving to the gate.

Pros: The quickness of the pick up and drop off

Cons: We were charged an extra €40 for the fact we had to wait over an hour to be picked up and then told because it was after 11pm there was an extra charge. We were then told we had to pay an extra €99 because we would be visiting Switzerland. We should have been informed about these extra charges prior to booking

Pros: There was no issues about picking or returning car. Fast and simple

Pros: New car

Cons: Horrible service. The shuttle bus on the way to the office took around 45 minutes to come (some people were waiting there for and hour). On the way back, there was only one van providing the shuttle, eventhough there were many people waiting and trying to catch their flight. When we asked, the stuff was quite unpolite, the driver of the van even shouted on us that "this is not his job, so we better shut up"....

Pros: Quick and easy.

Pros: Quick and efficient agents at bergamo italy

Cons: Poor car service , not clean , not services , dents scratches all over the car , wipers not working properly

Pros: Staff are very helpful. Cars in good condition. Very good value for money.

Cons: Shuttle that goes to the airport sometimes takes time to arrive.

Pros: Fast and competent

Cons: nothing

Pros: efficient and cheap

Pros: it took me 5 minutes to get the car. And I was offered a choice of car!

Pros: The waiting time to be picked up by the shuttle bus after our arrival.

Cons: The car was excellent ! The staff was excellent! Every thing was excellent!

Cons: It was the middle of the winter but the car had summer tires

Pros: Quick and efficient. Quick drop off. Recommended

Cons: At the airport you have to wait for the van to show up. I landed at a busy time, van was not there, could not call anywhere, the number given is a general Centauro number. The van showed up in a few minutes. Wish there was a number to call.

Pros: Very good customer service

Pros: Honest rental company. Great value/quality ratio.

Pros: Clear description of pick-up place in BGY. Fast process on the rental desk. Free upgrade. The car was new and clean.

Cons: We have been waiting for the shuttle service for 20 minutes. We were quite in hurry.

Pros: I used it second time and if possible will use again.

Cons: So far all good

Pros: The rental price via Discover Cars and the option to pay and rent the car with a debit card

Pros: Great car. Really quick pick up and drop off service.

Pros: Staff were efficient and friendly

Cons: None of the available cars had spare wheel in them. I know that is the way with most modern cars, but I like the idea of a spare wheel.

Pros: Excellent agents and efficient.

Cons: The actual available indoor space to accomodate luggage not clear.

Pros: Only car cleanliness.

Cons: Centauro charge an extra insurance! They didn't speak English to my father (the driver) who is 62 years old and he didn't understand anything of all that staff and charge him upper insurance 180 euros. They behave falsely that they didn't understand what our voucher make reference to. It 's shame on them that they gain money this way! We 've been prepaid an insurance and they get an extra "smart insurance". They take advantage of the situation.

Pros: Great personnel, happy, helpful and forgiving - backed into a post and it left a small paint damage on the bumper, but the staff were cool about it as it was such a small thing.

Pros: value for money and Overall condition of the car

Pros: Efficiency

Cons: Nothing

Pros: The process was short and quick

Cons: There were only one representative to deal with all the customers

Pros: Very easy to work with Centauro.

Cons: I didn't like the fact that I got twice worn tires. Please keep in mind that tires are essential for safety.

Pros: Agent was very helpful and very cheap car.

Cons: Nothing

Pros: From pick up at the airport to driving away in the rental car all went smoothly

Pros: all infromation was clear we had a bigger car than we order thank you for that

Cons: the timing the company is not open for 24 hours

Pros: no queques, easy and clear instruction how to find the transfer to the office, quick rental proces and good price

Cons: during dropping off I was little bit confused what to do, thus this instructions should be presented more clear.

Cons: I paid twice for insurance, I paid another 46 euros to the rental company. I will ask for a refund. Thank you.

Cons: I didn´t like they tried that I pay for a scratch in the car that existed when I picked it at the rental desk. I have pictures that I took the moment before I left the rental and it showed that the scratch was there before I drive the car. Their employe told me that they are not going to charge, but they charged me 450 euros in my VISA. Now I made an email to them and I am waiting for their reply. This seems not a serious company.

Pros: New car no problems

Pros: It’s a legit company. God identification. Give contracts on paper.

Cons: The car was not clean. Dirty floor. Dirty outside. And was not filled with AdBlue.

Pros: I hated every moment. It was a catastrophe

Cons: She insisted that we show her our local israeli driving licence. We explained that we have only the international one and she did not agry that our daughter will scan it and send it right a way by email or whatsup. She had zero willingness to help us in any way possible including connecting to the car rental wifi. We came back to the airport and rented a car on the spot with the same international driving licence we had with us with no problem at all and with a great service. We couldn't contact

Cons: I contract a car with snow chains on board and Centauro doesn't have it on the car

Pros: Very kind, fair and effective

Pros: The service was great, the people were very kind.

Cons: Never ever get the Lancia Ypsilon. Extremely slow and uncomfortable car. Also, the office is not in the airport so you have to drive like 10 minutes to get there.

Pros: by dropping of the car, it was great and easy

Cons: by pick up, it was a complete disaster very difficult to explain things to someone who doesn't understand english very well

Pros: Fantastic staff.

Cons: No complaints at all.

Pros: quick and efficient, no drama during the process.

Cons: The price of delivering in another aeroport, since they got the company there.

Pros: The car

Cons: Agents service in the pick up

Cons: The brakes and 6th gear squeak sometimes.

Pros: The driver to the car rental place was friendly and the car was nice

Cons: The rental was far from the airport and because of not having a credit card we had to buy the additional expensive cover.

Pros: Creative, supportive attitude

Cons: Restrictions about payment cards, high price

Pros: Clear instructions on pickup / drop off

Cons: Supposed to be full tank of fuel on pickup but it was only half of tank

Pros: Every thing is ok appart from what I seen on the website in person to the office

Cons: Service is good

Pros: Quick and efficient. Even though off site, frequent and quick minibus shuttle.

Cons: They do really try and push the optional excess cover at 25 euros a day when you can buy in advance on-line through insurers for £2 or £3 a day

Pros: Staff friendly and efficient, but not enough of them. Rental was well priced. Car appeared well maintained, no issues there.

Cons: Only 1 staff member at desk, was too busy during pick-up. Only 1 staff member handling returns, was too busy during drop-off. Car was not washed on pick-up. Car was blocked at pick-up, we had to wait for the next customer to get their car before we could leave. The compulsory insurance is not compatible with many premium American credit cards that automatically provide this service - You would get a lot more business from American renters if you were compatible with these cards.