Rental Premium at Naples Airport

Cons: The car rental agency is located about a 10 minute walk outside, down major roads away from the airport. Our agreement said Rental Premium would run a shuttle service, they don’t. Upon arrival we walked to the shuttle location, waited for about 20 minutes, repeatedly contacted Rental Premium via WhatsApp (with no reply), and finally decided to walk to the location with our luggage in tow. Upon arrival they stated they don’t have a shuttle service. We repeated the walk when we returned the car.

Pros: services was good,

Cons: airport pickup is hit and miss, lots of people waiting for pick ups , premium come in an unmarked car so we had no idea who was who, so we ended up walking to the garage , its only 5 mins from the airport so it was ok. forget the pick up service.

Pros: The drop off experience was great

Cons: The car that I rented was not available. They wanted me to take a manual transmission. They blamed me for the problem saying I was too early to pick up the car. I was five minutes early. It was a basically bait and switch.

Pros: Attention to the client, and good overall experience. Fast responce if questions occured. Roberto was a professional.

Cons: -

Pros: They were very unprofessional. They canceled the car reservation without giving me any unswer when I asked. I want my money back for that cancelation and for the other one I did with you .D011160351this is the cancelation I did and you never paid me back. 56.37 €.

Pros: Great service from a lovely, friendly team!

Cons: Nothing :)

Cons: Basically, everything was fine, the difficulty was in pick up. We knew we had to call the rental company to arrange a shuttle service to the pick up location, but the pick up location FOR THE SHUTTLE SERVICE was not clearly defined. It was, in fact, very difficult to find and we got only vague instructions on how to find it from the rental company. It took several pIt would have been so easy for someone - either you or them - to provide a google maps location for the shuttle service pick up.

Pros: nothing, i got the car so that is it

Cons: not at all rude

Pros: The drop-off was super easy and quick. The car was clean and in good condition. There was a low tire pressure alert, but it didn’t cause us any issues during the trip.

Cons: We didn’t realize until we landed that the rental car company was not in the airport but rather about a half-mile walk in the hot summer sun. I would make this clear when renting for those who want to make that sacrifice for the value. I also waited about 15 minutes for someone to help me at the pick up counter, while my kids and husband waited for me exhausted in the airport lobby.

Cons: When we return the car, they should give us a receipt comproving every thing is ok

Pros: It was quick no hard sale of extra insurance.

Pros: Easy contact by phone previously, I got a geolocation for the shuttle point and it was easy and quick to communicate via WhatsApp.

Cons: 1. We have waited a lot for the shuttle (even if they knew it is "hot" time - they could hire additional driver for doing shuttles). 2. The car wasn't equipped with reverse sensors: it is crucial for people who usually drive this current car for the first time. 3. Two warning lights turned on during the drive — it made me feel very uncomfortable driving in a foreign country with a car that looked like it had a problem, even though the agency said it’s not serious.

Pros: They charged us for a 1mm paint chip which was already there and still have not given our deposit money back. They are cheaters.

Cons: They charged us for a 1mm paint chip which was already there and still have not given our deposit money back. They are cheaters.

Pros: Decent cars, reply on whatsapp

Cons: - car was not equipped with lever so I could not replace flat tire. Took hours to get a new dirty car.

Pros: Fake

Cons: Load of shit

Pros: Kad galėjome su savais lagaminais patys daėiti iki tos vietos, kadangi valandą mūsų iš sutartos vietos niekas nepasiėmė.

Cons: absoliučiai viskas. Vieną perkam, kitą gaunam... Siūlo didziausias mašinas nors buvom dvio moterys ir norejom mažytes ir dar su puse bako

Pros: employees do their job great. They provide all necessary information.

Cons: All was great

Pros: Very difficult to find at Naples airports also very far from bari airport

Pros: Happy customer

Pros: Nothing

Cons: They have charged me 300 euros for a tiny scratch. They are not answering my e-mail regarding this inexplicable cost.You shouldn't be recommending this company. In 20 years of renting cars in Naples it's the first time I have been scammed

Pros: The car was great, very clean and almost new

Cons: There was no shuttle available from the airport, so we had to walk a little to find the garage

Pros: We got a completely different type of car.

Cons: The agent told us that all claims are against Discovery, and that what we received instead of Alfa Rameo Auto MG is a trick

Cons: We rent a car and had it in parking all time. When we left it to you, the people that checked it knew exactly the point that they have marked before they give it to us. They cleaned very carefully that point that had a tiny change of colour. They told us that this was a scratch and we told them that there is no possible to exist this from us during the days we rent it. Their behaviour was inappropriate and they shouted us really loud in front of our family. So unprofessional from them

Pros: Nice car.

Cons: Slow pick-up.

Pros: Brand new car, easy going people, not fussy

Pros: Excellent, quick service!

Cons: Nothing

Pros: Very Effective

Pros: nothing

Cons: Rental premium closed down. And nobody told me anything, and arrived in Napoli and had no booking

Pros: normal procedure, no extra costs

Cons: waiting in line to get a car, a lot of papiers to sign

Cons: Bait and switch scam. Not luxury car

Pros: There is a free shuttle service from airport to rental office if needed

Cons: Nothing

Cons: The address sent by the rental company was incorrect. They infact whatsapped two addresses. I asked which was the correct address, with no reply. The first was incorrect. I also tried to phone them on the number provided but got no answer. Signage outside the building was non-existent. I had to ask a bussiness on the street where they were located.

Pros: All good ! Nice service no issues

Pros: Drop off was super simple and they even gave us a ride to the airport. The car also drove nicely and was smooth.

Cons: Finding the place was a nightmare and the car was quite damaged. The body of the car was banged up with scratches all over. The windshield wiper didn’t work properly and made a terrible sound. The rear view mirror was also broken. The car wasn’t super clean when it came to small areas. There was stuck on dirt from other renters.

Pros: Great service

Cons: too far from the airport

Pros: Very kind people

Pros: The car we ordered was almost brand new and was very clean.

Cons: Just the difficulty in finding their premises. Both offices looked like junk yards

Pros: It was ok.

Cons: Only issue was that all the documents during rental process were in Italian.

Pros: Foarte rapid

Cons: Nu mia placut deoarece asigurarea nu este valabila la centrul de inchirieri

Pros: Non aveano auto disponibili ho aspettato 2 ore e pagato sempre lo stesso servizio di merda.

Pros: Car was good

Cons: The car received was not the one we ordered , after some negotiation we did get a car in the same class we ordered.

Pros: Dropping off the car was easy. They then arranged for a lift back to airport.

Cons: Getting to the car, actually doing the paperwork. Efforts of being up-selling and promoting fear factor into driving.

Pros: Fast service and super helpful with managing cancelled flight and returning following day. Easy collection, drop off.

Cons: Only minor complaint was we requested a jeep and received a slightly smaller VW Taigo. Otherwise, perfect

Pros: new company, efficient and good service

Cons: understaffed for peak hours