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Economy rent a car at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick Return
Cons: Shuttle from Airport
Pros: Hidden charges
Pros: Great customer service experience
Cons: I had to wait for the shuttle from the airport
Pros: Quick and easy pick-up. Quickest drop off ever. Appreciated that the service was open 24 hrs, as my plane got in late at night.
Cons: Car tire was slowly leaking air & needed to be refilled consistently. Felt like I was duped into purchasing the daily FL Transponder.
Pros: Fast service
Cons: The A/C NEVER WORKED
Pros: Great people
Pros: The cost.
Cons: That the man checking me in lied to me.
Pros: No waiting, enough employees to take care of the cumtomers
Pros: It was cheap and easy once we got to the rental place.
Cons: Wasn't obvious where to go to catch the shuttle. No signage inside the airport to direct you, but competitors had lots of signs.
Pros: Everything was smooth
Pros: they did not say about deposit of $500 and i have to do it over there and car did not have windshield water at all and agent told me there are some damage before i pick and i show him there are some more damage in car out side and he says take photo which is i did and i also pay for sun pass and he was trying to charge me again and i am little disappointed.
Cons: not at all
Pros: Piece of s***
Cons: Bad bad
Cons: Everything was awful from the car service to the customer service!
Cons: Extremely rude, un-knowledgeable.
Pros: I could not get ahold of anyone to tell them about the problems with the car when I did they just blew me off
Pros: Service was good, car was a little beat up.
Pros: I felt the car was more a compact car than a standard. The car needed an alignment badly. The car was clean but stripped.
Pros: ABSOLUTELY NOTHING! THEY ARE LIARS AND THIEVES.
Cons: THEY LIED TO MY FACE. I TOLD THEM I HAVE INSURANCE AND THEY ASKED IF I HAD THE INSURANCE DECLARATION PAGE AND I SAID NO, THEY SAID THEN YOU HAVE TO BUY OUR INSURANCE. NOT TRUE!!! WHEN I LEFT, I CALLED MY INSURANCE AND THEY SAID THAT ECONOMY RENTALS SHOULD HAVE CALLED THEM!!! I WASTED MY TIME AND THEY STOLE $30 DEPOSIT FROM ME. I DEMAND IT BACK! I AM SO PISSED.
Pros: The guy at the front desk was nice and helped me a lot
Cons: the people out back played on there phones while I sat and waited for 15 minutes then I asked for help and they pulled the car up in the matter of not even a minute
Pros: The agent at the desk was super nice and professional the day I picked up the car.
Cons: The car itself. It had a strong smell which I needed to have the windows cracked a bit. When driving in the highway the car shakes at a certain speed it gave me anxiety and reversing back you can hear a noise like the brakes or something. Wasn’t a fan of the car!
Pros: They are a total scam. Price was $300 more than quoted. Car was filthy. Seats were grossly stained. Front trim was falling off. NEVER, NEVER, NEVER rent a vehicle from these professional thieves. SHAME ON YOU!!
Cons: They are a total scam. Price was $300 more than quoted. Car was filthy. Seats were grossly stained. Front trim was falling off. NEVER, NEVER, NEVER rent a vehicle from these professional thieves. SHAME ON YOU!!
Pros: Fast shuttle service very courteous
Cons: Old car and very dirty and smelly.
Pros: Fast pickup...maybe too fast.
Cons: Agent insisted that I could not use my own E-Pass transponder essentially forcing me to buy theirs at $10 per day, much more than I spent on tolls during my rental period.
Pros: The service was good
Cons: The man that was sitting in the front desk was a little nervous
Pros: Not a single good experience.
Cons: I felt it was the worst case scenario on every account. I couldn't even think straight and I was 2 hours late for the funeral! Good grief how unprofessional and sloppy.
Pros: Desk agent rude and argumentative. I added tolls to my original contract.. He said I did not and tried to charge me again. Thank God I had my purchase agreement. My wife was not allowed in office yet other families of 5 were allowed in. Waiting area excessively hot.
Cons: The price was good.. Shuttle driver was great. Return was quick and easy.
Cons: Service person was rude.
Cons: Spent over an hour waiting to get picked up at airport. Kept getting told 5 more minutes and had to keep calling back to get a ride. Finally got picked up and the staff was rude. Other customers also had issues and spent time waiting and also went back to airport to get a car from someone else. They make you jump through a lot of hoops for providing proof of insurance which we also did not have on us because what rental car company actually asks that and to speak to your insurance agent?!
Pros: They provided me a new rental, but my first one was awful.
Cons: Car was not clean and had an awful odor, the price ended up being more then expected and the representative assured me I could get a refund so I can buy their insurance instead. Calling them is difficult, took several tries before I was able to reach someone. When I went to return the first rental, the worker questioned me about a dent on the car that was already there before I even rented. Unprofessional.
Pros: Despite some hiccups on arrival, the team at economy did their very best to make the experience a positive one. The driver, Ray, was a hoot and a half even though he had a pretty stressful night due to colleagues being out sick. The wonderful young woman who made sure we got our rental car as quickly as possible was sweet as pie and super patient and calm in a high stress situation.
Cons: The wait for the shuttle and the long wait in line when arriving was a bit aggravating, but I also can sympathize. My suggestion is that it would be a huge help to the staff as well as the customers if there was a way to coordinate an on call system so that the shuttle drivers aren’t left so short handed when there are multiple call outs from sick employees. As for the line, not much can be done when technology goes on the fritz. More back end tech support may be helpful for these situations.
Cons: They charged me way to much money, read my insurance policy wrong. I had full coverage but made me buy more when I wasn't supposed to. Huge rip off!!!! And got another separate charge from discover cars.
Pros: Very nice staff and very helpful
Cons: Check in process is a bit slow. I wish there was a way to make it quicker by doing things online before picking up the car. We need to cut down the time for people while picking up the car by giving them option to fill paper work before coming to the counter and giving the agent a filled paper which they could simply scan and keep for their record.
Pros: Very fast and easy to drop off.
Cons: RIDICULOUS amount of time waiting in line to get the rental car. Very unorganized- I have absolutely no idea why it took so long. Rental agents were spending a minimum of 15 minutes per customer- and that's a very conservative estimate. I was waiting in line for over an hour and I was #4 in line when I got there. I will never rent from them again. I was extremely unhappy- huge waste of time. I could have purchased a car faster in the amount of time it took me to get the rental car.
Pros: Their efficiency and kindness in helping us to obtain our second car rentals in their office. I was very pleased with everyone that helped us.
Cons: SouthWest cancelled our flight therefore we knew we would be a few hours late picking up our two cars and we called to pay in full as good faith we would be there to pick up the cars. But Economy would not hold our cars and rented them to someone else. Then they charged us more when we arrived for different cars. I felt they should have honored our contact pricing. However, your service at the office was fantastic! Thanks, Dennis
Pros: Refused to rent from them
Pros: Nice car
Cons: We turned it in the next day because it was too far from the airport
Pros: Car was nice.
Cons: Pushing of extra coverages and failure to accept declarations page because it was for the previous year. Had to return the next day with current declarations page to get their pricey coverage removed. Slow pick-up and return at the location, but shuttle was efficient.
Pros: The man who got the car when I returned it was extremely friendly and helpful.
Cons: The first guy who helped us. Totally scammer
Pros: The guy at the front desk was super accommodating.
Cons: Nothing, it was great.
Pros: Did not rent the car once I got on site.
Cons: The rental agreement was very different than what was agreed upon on initial reservation. The rental desk agent stated they required specific documents from my insurance company which I did not have nor was it listed as requirements anywhere. By not having the documents I was told of all the additional costs which would double the cost so I had them shuttle me back to the airport.
Pros: Good price
Cons: Long wait by picking up the car and dishonest agent
Cons: Rude agents at desk who take forever on trying to sell you extras... example .. insurance and toll transponders.
Pros: Car was clean and new
Cons: had a problem finding the shuttle to the facility (MCO), also had a bad time with phone support when trying to arrange the rental (although I believe this was a 3rd party issue)
Cons: From time I arrived for shuttle until I drove car was more than two hours.
Pros: Clean and new car
Cons: My reservation was for $122.20 and when I arrived at the rental location it changed to over $300.00. Not a very honest business transaction. Please reach out to me to correct this issue.
Pros: a great representative that walked us through paper work with no problems even called my insurance company to get correct copy of insurance
Cons: off site car make use you have the correct insurance papers
Pros: Flexible in changing car
Pros: after hearing all the negative reviews about Economy I was leery of using them, If you read their fine print and bring the necessary info there is will not be any problems. I would definitely use them again
Pros: Not much! Horrible tourist trap.
Cons: Demanding unrealistic details for waived insurance of corporations / universities... hiding behind, "Policy" is just so frustrating customers that they'll just outright buy insurance, instead of wait for ridiculous verification. Placing $1000, on a Credit Card is absolutely ridiculous and then it takes 3 - 4 business days after to get it released from the card. Every car is inspected but I saw a customer get charged for full repair on his card, for windshield dent he didn't do.
Pros: When I walked in there were no lines. The car was ready and nice. The process was very easy and the price was extremely low. The customer service reps were very helpful and the transaction was quick. I’ve rented cars before in Florida and Vegas and I can say that this was the smoothest process.