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Centauro at Athens Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: How fast and efficient the people serving you special Grigoris at the Athens office
Cons: It took next to 2 hours to get the car from the rental office. Threy were very unfriendly and had no interest to provide any informations for that long waiting. Additionally, - I´reservated a small budget car like peugeot 205 - and they want me to take an SUV because they have no small car. It ended up with a Opel Mokka, - nice car but for my porpose to big.
Pros: The pickup process was time-consuming and onerous. It took nearly 2 hours after exiting baggage claim.
Cons: Upon arrival at the rental agency, I had to carry my heavy bags to the car, with no one offering to help or acknowledge my need. The drop off was relatively easy in comparison.
Pros: The service is amazing and the car rental prices are unbeatable! Nikoleta is an excellent service desk respesentative and she helped us in every step even when we had an unexpected challenge. Definitely I recommend this company and I will rent again!
Cons: All experience was great!!!
Pros: french speaking representative nice car clean easy at the dropping it was far from the airport but in a way it was good because easy to pick up
Cons: I don't know why but my credit card didn't work for the amount to be frozen, so we had to take the full coverage insurance for the car which we already have with our credit cart. So we had to pay 2.5 more we have anticipated
Pros: It's the second time I booked from Centauro Athens, very good value for money and in both cases I got new clean cars.
Cons: In both cases I noticed that there weren't enough desk agents to serve all the clients, in some moments there was only 1 handling a big group of people, probably this is one point that can be improved!
Pros: Unacceptable behavior of the staff
Cons: Unacceptable behavior of the staff
Pros: It was a good en clean car. Shuttle service to airport (10 minutes) works okay.
Cons: Unfriendly desk staff and time spent picking up the car. Failure to comply with petrol level agreement.
Pros: Polite. Helpful.
Cons: I could pick up the car from Centauro facilities rather than wait at the airport for 1+ hour in order to then get delivered there by car
Pros: The service was professional and quick
Pros: Good quality car, low price, professional staff, efficient drop-off even though the car was pretty dirty.
Cons: A bit away from the airport, som collecting and dropping off car takes some time. The amount reserved for fuel seemed a bit excessive.
Pros: The agent in the drop was amazing. The website is super useful.
Cons: The phone service is terrible. It’s hard to find the agent at the air port. I wait a long time at the drop. The prices of the extra is expensive.
Cons: Everything was great. No complaints but after renting a car in Naxos, everything in Athens seemed longer and more complicated.
Pros: Professional and fast.
Cons: Car had some scratches - but they were all listed on the report in advance, so it was not a problem at all.
Pros: The service was not good.
Cons: The woman serving us actually stopped serving us on three occasions to have an argument with one of her staff, they were literally yelling at each other behind the counter. It took us an hour an a half once we got to the rental place to collect the car, they wouldn't accept myself as a driver with my husband's credit card so we had to pay for an additional driver. Then when we were almost finished she tried to push extra full insurance on us, saying people in Greece will damage our car for fun.
Pros: Hey When I arrived at the branch, they offered me another car because they didn't have the small car and told me it was the same price After checking I see that I was charged twice as much as I should have been I will ask for your help
Cons: Hey When I arrived at the branch, they offered me another car because they didn't have the small car and told me it was the same price After checking I see that I was charged twice as much as I should have been I will ask for your help
Cons: Nickel and dime fee
Pros: Quick drop off, shuttle bus, easy to locate.
Cons: Dirty vehicles (vomit in car 1) and the fact I did not get the size of car first time that I had booked.
Pros: The people of cCntauro were very nice and friendly and everything went very quickly. I definitely come back to rent a car of them.
Pros: Very efficient agents Car new and clean
Cons: A bit far away from the airport but the service provided was good
Cons: 3 hours to pickup up a car that didn't start on a dozen occasions while traveling with my teenage dsughter
Cons: charged after cancelling reservation
Pros: Terrible..never came for me at the airport
Cons: the shuttle never came for us
Pros: After waiting for 45 minutes to speak to a rental agent. It was obvious they didn’t have the car I requested. A van. She (rude and sarcastic) rental agent proceeded to tell me what my credit cards (Amex platinum and 2 Visa cards (debit) would not work. I had fully insured and had paid for the car. They insisted on $1440 in a deposit. I offered cash they declined and she wouldn’t even attempt to use my Visa. Had to go back to the airport and rent from another company in peak season in Greece.
Pros: Amazing representatives who were very helpful and caring.
Cons: When we arrives at the airport, we had to wait a bit longer than expected. There was no one in the arrival hal like it was said on the voucher.
Pros: They were ok
Cons: The drop off was ok easy enough, the transfer to the airport took too long waited 50 mins for someone to take us, to relaxed
Pros: Nothing did not get the car
Cons: They accepted a car rental at 23h at the airport. My flight got delayed we got to the airport at 23h30 and they close at 23h. They left us stranded at the airport with no car nowhere to sleep and said you can get your car tomorrow morning. We were expected elsewhere we were not staying in Athens. So be careful with Centauro
Pros: Not much
Cons: Core objective to deceive customers into add on insurance requirements, difficulty with payment systems, amount of deposit required if centurion insurance not paid for.
Cons: They did not have the car or it's equivalent that I paid for
Cons: they c
Cons: Everything. Car was filthy, not the car size I booked, took 2 hours to pick it up, zero petrol, worst customer service EVERYTHING WAS TERRIBLE
Pros: Agent at car center was lovely
Cons: Shuttle. Arrival representative. Insurance condition excluding islands.
Pros: Never got the car because the guy who was seposed to pick me up never showed up.
Cons: Never got the car because the guy who was seposed to pick me up never showed up.
Pros: Very affordable price.
Cons: Long wait time at check in.
Cons: No agent at airport and no one answers the phone,
Cons: Bad service, too much delay, not polite
Pros: Mostly efficient, and good service
Cons: Screenwash was just water it seemed, so better screen wash needed. A way to have proof that all is ok with the car when returning rather than just a verbal ok
Pros: good price
Cons: took ages to collect the car, plenty of forms and confirmations of flights and stay. never before had to provide so many things. ladies behind desk definetly overworked and dont care anymore. on return staff busy with rentals and send me to look for their colleague outside to deal with car return. took good 40min to get someone to check the car and return deposit. prefer to pay a bit more to not waste time.
Cons: Terrible company! Do not rent a car here! Didn’t manage to get a car as they didn’t accept my credit card. I’ve tried to offer different cards, add to add additional driver and their answer was always no and after 1 hour had to leave without a car. Staff super arrogant! Avoid at all cost! It’s also 20 minutes shuttle service from the airport.
Pros: Shuttle to airport
Cons: Rental was difficult to find for return - all correspondence was written in greek on. Contract - vehicle washer fluid was empty at pickup
Pros: Clear communication
Cons: Time picking up and dropping off. Trying to push additional costs
Pros: Bad when picking the car ( smart cover) ??????
Cons: You did not tell enough clear the "smart cover ". I thought I paid 1100 € deposit as I have done earlier bokings.
Pros: Centauros is bad company so far. I like to use discover cars for rentals, but now I think different. What a horrible experience.
Cons: They sent me an email in the middle of my vacation demanding to drop back the car in same city and the contract conditions signed since the beginning were clear: pick up in Athens and dropping off in Santorini as per system, as per voucher, as per documents but they just changed everything and I had to pay a lot of money and time with another booking in different company.
Cons: I couldn't rent a car even if I paid for it as no one was waiting at the airport and also no one was picked up phone even. I tryed may times contact the company to get my money back but no one was answering. I had to rent a car from another company.
Pros: It was fast and I received a very good car. They also helped me to get back to my hotel nearby. That was super sweet!
Cons: All was good.
Cons: service is slow Told me the insurance via Discovery cars was insufficient, tried to force me to buy theirs. asked me to pay an extra +-€150 for roadside assistance which included in documentation from Discover cars. always (3 times this year have to wait 30 to 45 minutes for a shuttle bus) long wait to get service. document signing procedure is slow. after multiple visits always have to fill in same info. all cars have flat tyre light on, had to inflate tyres twice in 12 days
Cons: Distance from the airport
Cons: Car too many scratches and I need to take a video to record all the scratches and damages.
Cons: I didn’t like the service provided by discover cars.com
Pros: Cheap, not very far from the airport
Cons: Petrol policy and insurance
Cons: Our flight was canceled due to strikes, we called them and tried to extend the rental. That wasn’t possible because the car wasn’t available, so we booked another car for the two extra days. When we came to change (over an hour driving), they said we could keep te same car!
Pros: Super nice and professional
Cons: Hard to get to ….we had to go around a few times before we figured it out
Pros: I RECEIVED A VERY GOOD CAR
Cons: IT WAS DIFICULT TO FIND THEIR OFICE
Cons: My flight was delayed. I arrived 10 minutes late to the pick up point. I tried calling the rental car call centre. No answer, no car!!
Pros: friendly and close to the airport
Cons: all ok
Pros: Fast procedure
Cons: No debit card accepted
Pros: Prompt and efficient
Pros: Good service
Pros: Fast and friendly service
Cons: They do not open until 7am, so if you have an early flight, you have to drop the car off the day before & order a taxi to your hotel because their shuttle only goes to the airport. They are NOT located at the airport and was hard to find
Pros: Excellent customer service both at pick up and drop off.
Cons: Distance from airport! But this is nothing due to the fact that centauro company has mini bus and pick at any time with excellent, profesional andcthe most polite people I ever met. From now on only from Centauro I will rent cars in Greece!!
Pros: Fast and cheap
Cons: Fast and cheo
Pros: Η αντιμετωπιση στο γραφειο για να παρω το αυτοκινητο: ευγενικοι, αποτελεσματικοι κ γρηγοροι.
Cons: Σχεδον 1 ωρα για τον αντιπροσωπο να βρεθουμε στο αεροδρομιο, μετα απο 3 τηλεφωνηματα μου!!
Cons: NOT SO POLITE STAFF. I BOOK A DIESEL BUT I TAKE A GASOLINE CAR ..........
Pros: Great, quick, and professional service
Pros: Their friendly willingness to serve custommers
Cons: It was not specified in the contract how many photos with details of car damages were available, in case there would be a contest of damages on the car return.
Pros: Fraudulently scammed me for $150 for a dot chip on window that was there before renting. But your staff told me not to bother with photos to verify later as it was too small. Centauro are crooks.
Cons: Car was dirty. No windshield fluid. Tires needed inflation. Stole $150 for false claim of damage on return. I will be publicizing how bad Centauro is widely on social media. I also advise multiplie Fortune 100 companies and will share my experience with their travel sections.
Pros: shuttle to and from the airport
Pros: Welcoming staff. Efficient and helpful.
Pros: The only think I really liked is that they finally gave me a GPS which they had at all times but did not want to help me getting it
Cons: We got to the airport and we could not find a representative. We waited for 45 minutes until we found the representative van parked outside when the instructions were he would be waiting for us in arrivals. When we got to the location to pickup the car, they lady was rude and seemed in a hurry to get home. We told her we wanted to know if the car had GPS, she said no. We asked if there was a car with a GPS and she said no. Then she suggested to cancel the booking and take a taxi.
Pros: Fantastic service by Centauro overall, they even gave me an upgrade on the car I’d booked!
Cons: There was nothing I didn’t like.
Pros: Car quality
Cons: Nothing, except difficult to find the way to the company.
Pros: I am charged for a full tank of fuel but the vehicle is not full. The amount is refunded if I return the vehicle at the same state of fuel refill but it is annoying when the vehicle is not full and I have to either perform trial and error or return it with more fuel, especially when I am pre-charged for the full amount of fuel.
Cons: No one checked the vehicle with me and there were several damages not tracked. also the vehicle needed a service, tyre pressure sensors were activated and the remote control was running out of battery.
Pros: No pressure selling of additional products
Pros: They were very helpful and gave suggestions of places to see during my stay. I also got a free upgrade
Pros: the return was hassle free with insurance.
Cons: wanted the car a couple of hours earlier because I accounted for delays and made me wait. I ended up returning the car much earlier than I anticipated, so in the end it balanced. Just made it a big deal that I couldn't get the car a little earlier.
Pros: Friendly & efficient service, good cars
Cons: Didn't pick us up from the airport, had to call them
Pros: Very professional and friendly. English was very good.
Cons: Nothing! Everything was excellent.
Pros: Friendly helpful staff
Cons: My flight was delayed and we couldn’t reach Centauri after hours. Also, after 24 hours the reservation was dropped, but this was not clear to me. Luckily the staff was able to set up a new reservation
Pros: My experience was terrible. I was out of pocket for having to pay for a taxi and you have still withheld my deposit. You didn’t meet me as agreed nor did you notify me that you were leaving.
Pros: Not sure if I like there service.
Cons: Lack of clarity. I reserved the car online arriving to Greece they request an international driver license. They could do better. I request to cancel the rent they said you will lose your money. Finally I managed to get one the car I reserved was Peugeot 2008 I got Jeep.
Pros: they are great
Cons: nothing to mention
Pros: Quickly managed, transparent, pricing OK
Cons: I was not aware of the 900€ sum that was blocked on my card. Should be clearly communicated
Pros: The car itself was great and in great condition.
Cons: They don't have a booth at the airport. My flight got delayed and the representative that was supposed to pick me left because the plane landed a few minutes after their working hours. Very hard to reach on the phone. When picking up the car I was told the fuel bar is at 3/4 and I should return it that same. When dropping off the car I was asked why the tank is not full as the contract said it should be full. Luckily I had pictures.
Cons: driving out of the airport.the location
Pros: No services provided at all by the company. The booking was supposed to start on 13 May , today is 20 May and I am still waiting to be informed what happened. It is worth noting that I have severals reservations through discovercars and centauro.
Cons: No services provided at all by the company. The booking was supposed to start on 13 May , today is 20 May and I am still waiting to be informed what happened. It is worth noting that I have severals reservations through discovercars and centauro.
Cons: They couldn't change the name of the main driver to match with the good credit card we use, even if we can pay on internet with a card that is not belonging to the main driver. They couldn't change anything because it was 5 minutes after the start time of the rental. But we were at the rental desk before and had to wait
Pros: Car was dirty, had many scratches/dents on the body, and the check engine light came on and off intermittently. Confidence in the car was low, but it ultimately worked fine throughout the trip.
Pros: Delivery time was really fast
Cons: Awaiting time for pickup from the airport
Cons: incorrect policy
Cons: The person who was helping in their office asked i had to purchase their own insurance and it costed 3 times of the actual renting amount even though i had my own full coverage insurance. The reason was my american drivers license. I asked the other customer who was from U.K. about it, he said he didn't have to purchase Centauro insurance. I tried to go back to the airport to rent from another company but they said i had to wait long for their shuttle to return to airp so ipaid quadruple amount.
Pros: Quick pick up process
Cons: Hard to get hold of on the phone
Pros: Fast delivery and picking up
Cons: Category of booked car changed in the office .
Pros: Helpful staff and weren’t too fused about checking the car even though I didn’t buy a car hire insurance from the.
Cons: Charged more than what was agreed with discover cars.com and applied a monstrous refundable security deposit on my credit card. I got it all back in the end but it may be a blocker when you get there and may happen not to have enough credit on your card. The car also had quite a lot of scratches before I pick it up and had to video record all the damages on the car because they didn’t bother recording it in our agreement.
Cons: Unacceptable delay to everything
Pros: Fast , good price , good car condition
Cons: המיקום רחוק מהשדה
Pros: I liked the airport shuttle driver who jumped in and helped me return the car while the agents were busy. He was really helpful and kind.
Cons: The car service was overdue by over 6,000km and the tyres were deflated.
Cons: Rude agents
Cons: Very angry man when I returned the car, very little service, ..
Pros: Drop off was very fast and the shuttle took me to the airport in no time
Cons: When we arrived, we had to wait 15 minutes for the representative to arrive and we weren't sure if we were in the right place
Cons: Even though Centauro was aware of my flight details the rep kept me waiting at the airport for about 30 mins. I discovered damage to the car 40 minutes after I left the site. I photographed it immediately and mentioned it to them when i returned the car. They charged 250 euros as an excess, even though the damage was there at the start and not my fault. They simply told me I should have photographed it before leaving the site. It was dark. I didnt see it.
Cons: 1. Not available 24/7 car pick up and drop off 2. After leaving the car and while we were waiting for the driver to pick us and get us to the airport, we were left behind because others who dropped their rental cars after us rushed to the mini Van and took our place. When I complained the driver didn't get someone out to take us, instead he said he would pick us after coming back from the airport. So instead of taking us first we were left behind because we waited and didn't run to the van.
Pros: rather easy dropping
Cons: delays on picking the car, no service at al at pick up, they gave me a terrible large car (Peugeot 301-1500cc) for my traveling around the centre of the city instead of a small car that I have booked from the platform
Pros: They are very efficient, friendly and good value.
Cons: This time car's interior and exterior was not clean. I picked it up since I was in rush.
Pros: Fast, honest and good value
Pros: Overall pretty good, would rent from them again. Seemed to be like the other big rental car companies.
Cons: Slower process picking up from the Athens airport and transporting back to the rental car facility.
Pros: When we arrived our car was not on-site, but another (smaller) car came in rather quickly and they turned it over to us immediately allowing us to drive away on our vacation rather quickly. This was great!
Cons: Our car was not actually onsite when we arrived, so were told we would need to wait for about 30-minutes (we arrived at the time of our reservation). Luckily another car was returned shortly after receiving this message, so we were able to take it (it was smaller - no cost savings was reflected, but no biggie). Therefore, the car had not been cleaned prior to taking it, but it was pretty clean regardless. There was no wiper fluid in the car, which was a smidge challenging, but not a big deal.
Pros: Fast pickup, fast drop off, very nice staff (Sofianna especially at the front desk). They gave us a better car for the same price. Perfect.
Cons: Everything was perfect, maybe the waiting time for the shuffle to the rental car company took longer than I expected.. We had to wait around one hour.
Pros: Everything explained clearly and professionally
Pros: Nothing! False promises!
Cons: The representatives provided zero service to my 80 yr old father on arrival after along trip. Refused rental of the car because he didn't have a international driver's license. An optional item! Left him with no vehicle. Did not assist to provide an international driver's license. Could have been completed there through internet. Only tried to upsell. Provided no customer service what so ever. Only acted to get rid y him. Disgusting!!!
Pros: Efficient and quick check in and check out
Cons: No complaint
Cons: They cheating thaeir clients. If you are not a citizen of EU be ready that you will face problems with this company. They will find a way how to demand additional mony from you.
Pros: Fast and clear procedure. Attentive personnel.
Pros: Quick service and good value for the brand new car we drove
Cons: They are rude, cheeky Not ready to listen And without a sense of service at all. We really felt that we were being bullied and not willing to listen
Pros: Easy to find, good service in general. Cars could be treated better.
Cons: It was stated that debit card will be accepted for payments and for deposit, we paid 40 euros more for this option specifically - in reality debit card was not accepted and only card they accepted was Credit Card. windshield wipers need replacement, very poor condition, luckily it wasn't raining much during renting period. my original type of car for upgraded for free, but it only affects the size of the car - I got bigger car (peugeot 3008) instead for Ford Focus but the engine was weaker 1.2
Pros: They were very helpful with an issue I encountered
Cons: They were not in a position to offer an acceptable solution to an issue I encountered (although I underline it was not due to their fault)
Cons: Bad service. tried to sell extra insurance even though I bought this when booking the car.
Cons: Bad service. tried to sell extra insurance even though I bought this when booking the car.
Pros: The delivery was fast and easy. But I fear that if there was a bump or scratch I would still be there...
Cons: The overall experience with bad customer service - trying to sell extra insurance, talking bad about your business partner that we booked the car through and the overall state of the car. Even though I was told many times the cars are NOT new - they have several scratches and small bumps outside. In the inside the interior was worn and well used. I payed extra for a larger car, but the friends i traveled with got an upgrade for a lower price - maybe because I complained. The car did its job
Pros: Excellent service. Representative easily found at airport and shuttle bus was very clean and under 15 minutes, I was in my rental car!
Pros: Price is incredible; quality of car very good; friendly service
Cons: Needed more reps on the desk at the office; not being based in airport is minor negative
Pros: Everything was perfect, I liked very much the car was desinfected due to covid 19
Pros: Very clean car... Sterilised in accordance with their new covid 19 business rules. Staff very good.
Pros: Drop off and pick up was easily stream lined, staff was polite, efficient and well knowledgeable.
Cons: Finding someone for help, finding a representative on the phone which was supposed to be the Greece service number and the car had an issue which I couldn't report and it made driving slightly dangerous but I couldn't report since, again, I couldn't find a representative.
Pros: Poor and unethical
Cons: Poor and unethical
Pros: Only the car
Cons: Long waiting hours, location, service, lack of information, not able to take responsibility, trickyness
Cons: Only thing I didn't like is the fact that I wanted to extend my booking and I had to return the car first and make a second booking. Fortunately It worked because I was near. If I wasn't I would have had to travel all the way back to do it. I should had been able to manage my booking from anywhere.
Pros: excellent value for money car, great professionals
Pros: Good value, low mileage car in good clean condition
Cons: Off airport location slightly inconvenient but transfers were quick and efficient
Pros: Clearly noted!
Pros: Easy to find pick up point at airport, great newish car
Cons: When I point out the cigarette lighter socket did not work, the woman behind the desk was very off hand, quickly became apparent she was not going to be of any help, became worse when I made issue of the car having chips scuffs a Mark's on it, refused to do a walk round check telling me with a wave of her hand to take photos, as for the cig lighter, because I could not charge the sat nav we had a horrendous journey getting through athens traffic, 2 hour drive to nafplio took 4-1/2 hours,
Pros: friendly staff, always smiling
Cons: I found the extra all iclusive insurance at 22 euros a day a little expensive.
Cons: The 750 euro deposit not yet refunded, today is the 3rd day after closing the contract
Pros: Efficiënt and Professional service.
Cons: Conditions differing from the confirmed, half full fuel in stead of full to full, the fuel payment required for the 1/2 tank and in reality the tank was only 40% full.
Cons: Παρά πολλή ώρα αναμονή για τα πάντα( λίγοι υπαλληλοι) Αδυναμία διακανονισμού online για παράταση μίσθωσης.επρεπε να ταξιδέψω πίσω στο Μαρκόπουλο για να ανανεώσω τη μισθωση και δεν υπήρχε καμία πληροφορία από πριν για διαθεσιμότητα και τιμές.
Pros: The care was good quality and new
Cons: The cheating with regard to their fuel policy which increased the cost of hire by more than 25%, the amount that I thought I could have saved against the big companies that I normally use.
Pros: The car was in good condition.
Cons: Take the good condition of the car aside, everything else was bad. We had to wait in the airport for 45 minutes for the shuttle. Then we had to wait another two hours and a half in the company office to receive the car. Our flight arrived 10:30 pm, we only received our car at 2 am. The employee who was at the desk is very inefficient and lacks communication skills let aside the absence of any customer service skills. I would not recommend centauro to anyone... STAY AWAY FROM THEM.
Cons: 1 hour 20 min wait At Airport for a shuttle Took full payment despite my deposit when I questioned it was told it would be in my account on 2 days that was 6 days ago still no money