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Carwiz at Athens Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Amazing ppl, dont listen to all the haters. The ppl are awesome!
Cons: Went above and beyond
Pros: Quick and efficient process.
Cons: Car was older with less features.
Pros: Carwiz try’s to take advantage of foreign customers. Their cars are very dirty and not mechanically safe to drive. If customer is not happy with the vehicle they are not helpful. The service is horrible. They don’t treat customers as valued. All they care about is making money. Don’t waste time with this company because they suck
Cons: Nothing this is the worse company I have ever rented a car from. Their cars are horrible and they don’t care about customer safety concerns
Pros: Now issues with a car and terms.
Cons: Took too much time to pick up a car.
Cons: Inability to properly support when the car had issues and was unreliable. Poor customer service and network throughout Greece.
Pros: We didn't get our car on time, but Carwiz find a solution for our situation and eventually, it was a good deal for us.
Cons: As we ordered a big car, it was expected that the vehicle will have reverse sensors, but it wasn't.
Cons: the agency is not very close to the airport the process of renting took a long time overall we spent two hours picking up the car
Cons: Thankfully we had a ride from family to the car rental shop. When we got there we were told we had to schedule the shuttle 3 days in advance. The car had a lot of miles, the lights weren't bright and they charged us 40 euros to clean the car because it was "dirty."
Cons: Customer service at car rental was not great
Pros: Very kind . For sure will come again
Pros: Most of the agents were very friendly and helpful. The pick up and drop off service works well, except that the pick up service is only arranged after you give the rental a call, resulting in time wasted picking up your car. It is located fairly close to the airport and commuting to pick it up is relatively convenient.
Cons: The car rental agent gave misleading information to sell a product that I didn't need. This is related to roadside assistance which was not mentioned in the documents from discovercars but actually was already covered. The second thing is that the picture display of the car and the actual car is very different. This car had done nearly 100000kms and was not in the best state for a rental car. There was no spare tyre. However luckily I did not have any probelms.
Pros: It was nice car with good condition but it wasn’t clean from outside and it wasn’t at the airport we took shuttle bus to go n pick the car
Pros: The van was great! The van driver was very informative and funny! That was the best part-both on pick up and return.
Pros: Condidtion of the car was good. No issues with the car. Fast return of the car.
Cons: I got economy car while I booked compact car. Fuel policy supposed to be full to full but with was "return" same quantity.
Pros: People were OK.
Cons: Car was old, at 73K mileage and also with too many dents to begin with.
Pros: Good communication and good service for transfers
Cons: It was a bit of faff to transfer on the shuttle bus, but it worked okay and didn’t take too much time (about an hour all in on the way). The way back was smoother.
Pros: Quick efficient and friendly staff.
Cons: Due to a delay in our flight, we were charged a further £77 for arriving an hour later.
Pros: The return was ease and the van was waiting there to take us back to the airport.
Cons: We were the only one in the car rental place yet it took 30 minutes to check out the car. Why?
Pros: Friendly and efficient
Pros: Great company to rent a car, great service and personnel
Pros: The office open late The car was not ready I got temporary the pickup van and they promise next day to replace with my order van this not happen
Pros: The pick up is good. drop off process is fast.
Cons: Staff not so friendly. And we are not happy with the solution given as not reasonable.
Pros: Provided good car
Pros: Drop off
Cons: modification de tarif plus élevé. modèle de voiture non respecté. clause de paiement abusive
Pros: the ptice
Cons: the shuttle arrangement ( it needs to be explained more clearly)
Cons: I will never rend from them or rekommendera them in any way
Cons: When returning the vehicle, we were charged for damage that cannot be seen and is really minor, and we were charged an additional 174 euros. I am now in the process of getting a refund. This experience clouded the car rental event.
Cons: Car windshield wash did not have liquid. Car key opener did not work - no battery. Too long to pick up the car
Pros: Dropping off the car was a night mare . Maria the agent was so disrespectful and unprofessional the way I was treated . It escalated to the point I had to be there for 3 hours and cops got involved . Everything was amazing and the experience I had was great through out my trip till the moment I was a victim to the office and was treated like garbage in front of other customers and office.
Cons: That Carwitz office needs to explain and communicate with each other by putting information in the computer that they promised that they will do for the customer.
Pros: provided convenient drop off / pick up at different locations; helpful staff
Cons: Wrong port gate information for drop off in Piraeus led to an extra hour of me driving circles!
Cons: This company fabricated some minor paint damage & charged me an extra £158. I am sure this is a scam & note that it has been recorded before.
Pros: Horrible con artists very upset especially having my 5 year old daughter
Cons: Scammers and conners STAY AWAY
Pros: It was very straightforward, the car was in good condition. Due to the reviews we were very carefull to take a lot of pictures of the car before we took it. But there was no issues when we took it back, they just wanted to transfer us back to the airport as quickly as possible.
Pros: The toilets were clean
Cons: I was charged £40 extra for arriving after 10 pm. I was also charged 111 euro for using a debit card instead of a credit card. Their system didn't accept my credit card.
Cons: Read every line of the contract. They charge $40 euro if you even set foot on a ferry. It does not matter if you do so once or a hundred times during your rental. They also charge $1100 as a deposit that they tell you AFTER the rental that it will not be refunded for 2-4 weeks.
Pros: Staff friendly overall and cheaper than other places
Cons: Location too far from airport and too hard to find if you don’t know the area. Put your accurate address on Google!!
Pros: Very friendly and professional service. Really nice guy.
Pros: VERY KIND PEOPLE
Pros: Epic. Will use again
Cons: Μπράβο σας παιδιά. Ευχαριστώ πολύ!
Pros: At the office Ms Maria is very friendly
Pros: Top service Bij het terug brengen van de auto was spiro op kantoor. Op dag moment was geen busje daar voor transport naar het vliegveld. Maar spiro pakte het meteen super op bracht ons met de huur auto naar het vliegveld. . Deze jongen begrijp hoe Hij service moet bieden. Voor de klant dikke 10 voor hem ook Dimitri die de dag van ophalen van de auto vriendelijk en veel uitleg. Als ik in Athene ben word zeker weer mijn auto bij hun huren 👍👍👍
Pros: Super! Will be using again!
Pros: Quick pickup from airport, good car check procedure, wasn't pressurised into buying lots of extras. Very quick and easy drop off at end of rental
Pros: Very friendly service and honest.There is always the thought that they will find a way to keep a deposit.No problem whatsoever with these guys!!
Cons: Nothing at all!!
Pros: They play tricks finding ways to get more money out of you. I rather go with other companies that are located next to the airport and never again with Carwiz.
Cons: They are not set up like other companies and will play games to more money out of their customers. The worst experience ever in renting a car.
Pros: The staff very friendly
Cons: The deposit was very high. Just after i booked the car i saw the price.
Cons: Not anything
Pros: Quick and easy.
Pros: BEHAVIOR OF THE PEOPLE
Pros: The car was clean and what we were looking for.
Cons: Already mentioned it my overall feedback. The experience while waiting for the car wasn’t pleasant. Lack of quality service & lack of quick solutions for their mistake.
Pros: reasonable prices and shuttle bus service.
Cons: the staff is polite, however, very slow. the pick up process took 1 hour even though there were only 2 customers to process. By the time my car is ready it was already dark. The vehicle had quite a few scratches so I had to take photos in the dark. I'm glad I did, as the staff tried to charge me for one (out of 10+ issues) that did not show in their records at the drop off. I was able to prove that the scratch was already there with the photos.
Pros: Good communication, great, nice team.
Cons: It was a good, but an old van (Vito), with lot of scratches and some damages inside. Fortunately the engine was OK. Overall, trusty but ugly (poorly maintained).
Pros: Very honest, reliable , efficient people.
Pros: Excellent and quick
Cons: Longer wait time and restricted hours for car drop off
Pros: On the phone the agent was patient and helpful on explaining how to reach them by train They were very responsive and nice (but when we had a problem couldn"t offer actual help with many mechanical issues we had) The car was strong and big, appropriate for our need (6 people) but had many mechanical problems
Cons: The van didn't have the tools needed to replace the tire and we had to go to a shop for that. We called car wiz and they were responsive but didn't know what to do. Didn't know how to take the spare wheel out. We had to spend hours at differnt shops. Also, towards the end the clutch started giving us trouble and they didn't know how to help... just told us to keep on driving. Also - the wheel sensor kept going up and we had to keep stopping at repair shops in order to check that it was safe
Pros: Very kind and professional staff.
Cons: The car was new but felt very budget. It felt like a car from the 80s even though it was new.
Cons: They didn't accept my DEBIT card to block the rental deposit and required me to pay 90 Euro for the full insurance to give me the car.
Pros: Friendly, cost effective.
Cons: Seems like a lot of time spent picking the car up while paperwork is completed. Had to drop off the night before as the office does not open before 8 am and many flights depart by then.
Pros: The staff were very helpful and friendly
Cons: Poor signage re pickup location when arrived at the airport and only 1 person at night time to do pickup and that person also had to provide the paperwork and keys for the car so other customers had a long wait to get their car.
Pros: Everything was ok.
Cons: I took the full insurance while reserving the car online with Discover Cars, however still the Carwiz local agent in Athes was offering me additional insurance, not sure why ?
Cons: CARWIZ IS A SCAM! You should not work with them, they try by all means to sell their insurance at the desk, which costs more than the rental itself!!! I had to call my bank at 8 pm to get them understand that my Mastercard Gold is not a debit but a credit card: of course, there was no problem to get a pre-authorisation on the card! NEVER RENT WITH CARWIZ IN GREECE!
Pros: Friendly and efficient service compared to some others I have used
Cons: Location was quite a way from airport
Pros: The car was almost new.
Cons: Friendly staff. Nice office with water cooler.
Pros: Helpful on the phone.
Cons: All was good
Pros: They were very helpful
Cons: I paid almost the double to get full coverage
Pros: Quick to drop the car back and get away.
Cons: Additional charges, unhelpful and rude staff, long wait for collection from Airport, car not as advertised, car older and in poorer condition than expected
Pros: Desk staff extremely helpful Quick (and helpful) call-back when we reported a problem with air conditioning
Pros: Good prices
Cons: Only one person at the desk dealing with 3 people wanting their hire cars - waiting times are pretty long
Pros: Friendliness of operator when taking car
Cons: Blocking amount is ridiculous €1100
Pros: The service staff at the airport and at the facility was excellent
Cons: All was very good.
Pros: The staff was extremely efficient, courteous and happy to help. The information he gave us was clear and accurate. The value for money was also excellent. Thank you!
Cons: Honestly, I can't think of anything!
Pros: Online we reserced a fiat panda 2015..and they give me a suzuki much smaller, and older.
Cons: car was not new. Reserved childseat and was not available. had to wait for another customer to return one.
Cons: Car was not new
Cons: took too long to p.u. the car. The cars are not new. Ordered a child seat and after getting it it was given to someone else.
Cons: Difficult to find rental desk to drop off the car as Google map couldn't find the corresponding address
Pros: The agency manager was very nice and professional and helped me overcome the situation
Cons: The car agency was good.
Pros: Friendly employees, and they were efficient and fast and polite
Cons: Everything was good
Pros: Reliable airport pick-up/drop/off.,Reliable car. Great price.,What more does one need from a car rental?
Cons: Reliable airport pick-up/drop/off.,Reliable car. Great price.,What more does one need from a car rental?
Pros: Excellent Service.!
Cons: I liked the service they Provided by carwiz.
Pros: Notheing special
Cons: It took over one hour to pick up the car.. also please read the first section... What is the most important reason for your score?
Pros: Thje car was very good. Thye staff were very helpful.
Cons: Itr was difficult to find the drop off location. That address needs to be a lot clearer. We were later than planned as a result I phined to say I woudl be over an hour late to pick up the car, but this was not recorded on the systerm and the hire was automatically cancelled. They found another car at the same price, but it was unecessary.
Pros: Quick efficient, clearly explained the conditions, I was treated like a friend not a customer
Cons: miscommunication finding the place but that could partially be my fault for my lack of knowledge of the area.
Pros: The whole process was simple and easy and communication was very good. The men at CarWiz were very friendly and helpful.
Cons: Slow pickup process, lots of unecessary paperwork.
Pros: Friendly and helpful staff, great price
Cons: 1,5 hour delay for car readiness.