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Autounion at Athens Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Desk agent helped us pack & repack our luggage into small car. Couldn’t have been nicer.
Pros: Customer service is ok, but would like go to an extra mile to help customers
Pros: The service agent very polite and helpful
Pros: הצוות נתן מענה לכל השאלות והבקשות שלנו
Pros: The reps are amazing ! Thank you to the Greek Australian who upgraded us he was super nice!
Pros: The drop off was very fast, we got new car with low km
Cons: There was no one to greet us at the airport, I searched and searched until I had to call them and only then, they came to pick us. It’s was already late night and we were with kids, I expected the pick up will be easier.
Pros: Good friendly helpful service
Pros: Wev'e got a brand new car, 9 seat.
Cons: It was a little hard to find the shuttle, but after a call to the office it was ok
Cons: We received a car that was damaged everywhere. I've never ever rented a car that was in such condition. I wonder if these guys take people's deposit and insurance and just pocket the money instead of fixing the cars. There was no excuse for such damage.
Pros: Relatively new car, pre rental inspection was thorough. Everyone was professional, and communicated well pickup driver and desk staff
Cons: Did not come with full tank. No manual or basic instructions on car provided, it was not washed .
Pros: Clean and comfortable car. Other than that not much.
Cons: Extremely poor communication. Difficulty finding the transfer car to get to the car dealership in the first place. We were meant to drop the car off in a different location to pick up. We were not told there was no office to drop it off and were not told where we had to drop the car off. This lack of information caused an immense amount of stress and overall reflected poorly on the company. Simply discussing this with us at time of pick up would have solved this problem.
Pros: Easy to deal with and helpful staff
Cons: Bit hard to Sms is the office initially
Pros: Very good prices, competent English-speaking staff, convenient shuttle service from/to the airport
Cons: The car was the same class and capacity but different make/model
Pros: Wonderful value. Was so much cheaper than other companies I was initially nervous, but car was new and clean and the service was excellent. Was worried it would be hard to manage after a very long flight, but it wasn’t. Probably took 20 minutes longer than companies at airport because of need to take shuttle, but that was worth getting a car for half price.
Cons: I picked up the car in the middle of the night. There was no gas in the car and the agent sent me to a station that was closed.
Cons: The vehicle was very old with too many kilometers on it
Pros: The shuttle drivers were very kind and helpful.
Cons: The van we received was not fit to drive. Most importantly, the transmission slipped several times while driving on the highways. The air conditioning smelled of mold and could not be run. The majority of the seat belts in the van were not functional and several were completely broken leaving dangerous sharp metal edges. The front bumper was missing clips on both sides and would disconnect itself while driving making it very dangerous.
Pros: Everything was fine.
Cons: Parking sensors were missing.
Pros: Nothing at all
Cons: Upon arrival, I was informed that I can only rent a car if I had a credit card when all the major companies accept debit cards. Furthermore, I was told that the security deposit was EUR 1.300 when again the major companies like Hertz, Sixt, Avis etc requested between EUR 300 to 400. So I was never given the car and I would like the money that I paid to dicovery cars to be refunded to my account.
Pros: These guys are crooks. They gave us an old car that was falling apart - literally. The handle to the side door broke apart with normal use, and they blamed us and charged us for it. Absolute crooks.
Cons: What was there to like? They’re scam artists.
Pros: Efficiency of pick up and drop off. Quality of the car was very good
Pros: Very efficient, friendly and pragmatic.
Cons: Nothing, they were great.
Pros: Nice staff. Quick and painless
Pros: Their Promptness
Pros: I liked the fast service, also deposit has been returned within 44 hours
Cons: All was good
Pros: The guys on ground friendly and helpful
Cons: Service ok but had to wait 15 mins as blocked by another customer
Pros: All went reasonably well.
Cons: I did not find the courtesy pick up from the airport for a while.
Pros: Cheaper than alternatives (although still expensive) and efficient service. The car was quite old, but in perfect running order and exactly the car we booked
Pros: Friendly and efficient
Pros: Excellent service and responsiveness
Pros: The autounion experience was incredible. The staff was professional and made sure that we were taken care of.
Cons: The only thing I didn’t like about the experience is that we had to extend our rental for seven days but couldn’t because the price for one week was just as much as the price for the entire month. We had to drive to 4 hours to Athens to return the car and then find another car rental for the remaining seven days.
Cons: le laxisme du personnel par rapport a un voyant d'alerte sur le tableau de bord, les deux hommes ont d'entré dis que ce n'était pas grave de rouler avec ce voyant ( point d'exclamation jaune en haut a gauche du tableau de bord )
Pros: Very kind
Pros: Quick and easy check in and out
Cons: My wife is disabled and the step to the minibus was very high. I asked the driver if he had a step and he just said “no” and stood impatiently looking at us as she struggled to get on. We were at the office so he could have found something or asked for help. Some nice other passengers helped us. They should go buy a step from IKEA, it’s only round the corner.
Pros: the check-in/check-out processes were flawless
Cons: Had de goedkoopste auto gehuurd, maar kreeg een upgrade. Auto stond vlak naast het kantoor gebouw geparkeerd waardoor de onderzijde van de zijkant van de auto niet zichtbaar was tenzij je op je knieën ging zitten. Daar zat dus al schade die ik niet heb geconstateerd. De gehele weg heb ik snelweg gereden en bij aankomst wees de persoon gelijk op de schade, die ik zelf niet eens heb gezien . hierop begon een discussie waarbij je uiteraard aan het kortste eind trekt. Pure oplichters.
Pros: The staff were friendly and informative when I picked up vehicle.
Cons: Upon dropping off vehicle I gave GPS to the attendant that also did final inspection and brought us to airport. He was super nice guy and confirmed walk around inspection for no additional damages etc. The Rep that was inside didn’t see the attendant that placed the GPS in a cabinet drawer. The inside rep came out and asked our attendant driver if he placed GPS away. He confirmed yes verbally. Perhaps there can be an initial box so that way there is confirmation of drop off?!
Cons: They gave me the car less than half empty and unwashed
Pros: I am indeed satisfied overall with your service!
Pros: The rental agents are super friendly and professional
Cons: Needing to find a gas station just after pick up! Couldn't find the transfer at the airport, except later by chance
Pros: They were all very cordial and helpful
Pros: There is personell that they dont know their job but they are still hiring them This is what i like
Cons: Total disaster as a company
Pros: Very flexible and always ready to help.
Pros: Τίμιοι φθηνοί εξυπηρετικοί... Άψογοι!!
Cons: Nothing to complane about, everything was good, from the moment i made the booking until we gave back the car
Pros: Staff friendly, process quick
Cons: Car with many scratches and high mileage
Pros: Kind agents, fast service, excellent help-line.
Cons: I would prefer to be offered more information about the car itself: gearbox description, if it has an alarm or not and the trunc condition wasn't at its best. One other thing is the proximity to the airport.
Pros: Going back to the airport.
Cons: I've already described above.
Pros: Kind and helpful staff, that also gave us a lot of good tips on what to see and visit. Also the car was spotless.
Pros: The staff were very kind, professional and speedy. When I asked for a larger car, they quickly found a fairly priced solution.
Cons: There is nothing not to like, great people.
Cons: petite attente a l'aéroport.
Pros: Friendly staff. Adequate damage report and handling.
Cons: Had to search a little bit for the representative. Shuttle to airport got stuck in traffic jam. So make sure you arrive on time before flight check-in
Pros: new vehicle
Cons: friendly staff
Cons: lied about having a meet and greet service
Cons: The insurance price was too expensive