Avance at Athens Airport

Pros: The battery kept going down. At one point it was at 1 bar. I filled up gas twice, tried not to use the air conditioning for fear of getting stuck on the road due to dead battery

Cons: They were unfriendly, the car battery was low and was dying

Pros: Easy pick up and drop off good car

Cons: The car petrol tank was not full I did requested a car with a full tank not 1/4.

Pros: Best of the bunch at Athens Airport re service and cost!

Cons: It's difficult to find pick-up and drop-off office for company Avance on airport parking. The only one man on parking and many clients -> pick-up a car take too long. A place for car inspection is too dark (at the night) and is not possible to check a real car condition before documents confirmation. Genarally pick-up a car was not confortable !

Pros: The car was absolutely ok for a good price.

Pros: Véhicule propre et en bon état

Cons: Rien

Pros: Great service I will be back for sure Thank you

Cons: The people and efficiency

Cons: The guy at the desk tried to upswell me insurance that I already had. Fairly chaotic returns process. Had to wait a very long time to get things sorted, then had to go to the booking desk to ensure I got my deposit back. A bit tedious.

Pros: They were quick and reliable and you got what you rented

Pros: quick service

Cons: car's interior was in mediocre shape

Pros: Fast

Cons: Efficient

Pros: Nothing Very rude persons at the airport.we waited for almost 2 hours till they finally gave us a suitable baby seat so we had to drive at night with tired baby Also gave me the feeling that this is what we have - that’s your problem with putting broken baby seat(even their guy couldn’t put it on correctly)

Cons: Very rude persons at the airport.we waited for almost 2 hours till they finally gave us a suitable baby seat (from a guy on another company that saw our frustration nearby ) so we had to drive at night with tired baby. Also gave me the feeling that this is what we have - that’s your problem with putting broken baby seat(even their guy couldn’t put it on correctly) I will never use this service again

Pros: The inspection system for check the car

Pros: When i returned car Fuel was filled on 65%, diffrence of 50% was not received by Refund, company said that there are no funds back which basicly not fair.Company must change policy to 100% fuel during pick u & return or compensate customers in fair way.

Cons: When car was picked up fuel was filled only on 15%

Pros: Not really any positives to mention here.

Cons: Pickup process took a long time, the car was in terrible condition. Many dents, scratches, torn upholstery, and car had a dead battery (had to jump start it many times during the rental period)

Pros: Prompt

Cons: Rented a Golf or equivalent. Was given a Mégane - not an equivalent car. Car had done 130000km. Multiple bodywork dents and scratches. Air conditioning slow.

Pros: Avance is very good. The service is perfect

Pros: Friendly, fast and efficient service from Avance

Pros: Foi uma confusão para levantar o carro, sem sinalização e sem apoio de colaborador da Avance

Cons: Falta de apoio por parte da Avance

Pros: From the start until the end the ease and professionalism of been able to rent the car was a pleasure congratulations

Pros: Nothing

Cons: Liars

Pros: They were fast and easy to talk to.

Pros: The car broke down half way through our holiday but Avance quickly dispatched a replacement- all handled very smoothly

Pros: Very old car

Pros: Really great car with strong engine to get us up the mountains. We were overall very happy.

Cons: We had to wait 20 min for the car to be cleaned before we could take it, but we were a little early.

Pros: good car, no pressure on taking extra coverage

Pros: Only the fact that the agency desk is in the airport and does not require transport to pick up the car

Cons: The car war an absolut catastrophe. They did not get to fill up the fuel not even to quarter in order to reach you destination without needing to search for fuel just a 5 km away from the airport. Despite upgrading to an upper category the car given was old, untrustworthy und mechanical problem sign got on after driving a few kilometers

Pros: Honest staff. Great car.

Cons: Tank was less than a quarter full at pick up.

Pros: Efficient

Cons: More warmth required from agents assisting with collection and drop-off

Cons: - Its took time for the car to be ready when we picked it up. - The air conditioner in the back seats didnt worked properly.

Pros: Professional, efficient and quick. No pushing extra insurance etc

Cons: As above

Pros: Great staff easy pick up

Cons: Issue with the ac in the car but they swapped the car quickly

Pros: Efficiency of collection.

Cons: See above - I need your help to get the paperwork required. They were rude about the damage to the car which was not my fault - I can’t prevent break ins and vandalism.

Pros: On the road so quickly after our flight

Pros: They were promp and informative

Cons: First vehicle was not running well with service light on before I even left the airport. Had mechanical problems with a defective vehicle before I arrived to my final destination. It took 5 phone calls,4 hours and a very rude advance representative to correct the issue. She didn’t feel there was a vehicle issue and attributed the problem to me basically calling me a liar. Very unprofessional for a large car rental agency. Received a replacement vehicle the next day after complaining.

Cons: No Bluetooth, old car motor, no enough power through driving

Pros: שירות מהיר ואדיב

Cons: נורת אזהרה לחץ הצמיגים דלקה קבוע והיה חסר אוויר בגלגל אחורי

Pros: Agent how helped getting car (Costas) was sooo helpful. So nice and courageous. We had a problem with our GPS syncing with car and he was so patient and finally just got us in a new car. Really give the guy 10*s!

Pros: Fast and efficient pick up and drop off

Cons: Very difficult to find Avance pick up area at Athens airport. On the Vehicle condition form I received after I returned the car there were 3 car damage photos showing substantial damage on the car that was done before I received the car. I found this procedure very unsettling.I know I did not do the damage so why was it included on my form ?

Cons: I need my deposit back please, i couldn't go to the counter to ask for the release. I have sent emails et WhatsApp and no reaction till now.

Pros: Friendly and helpful

Pros: They are very helpful and super nice.

Cons: The maintenance quality of the cars is poor

Pros: Very professional amd efficient check in and check out processes.

Pros: Service was quick and accurate.

Cons: I dont like the same to same fuel service because its hard to estimate it right and i always end up bringing it more full than i got

Pros: Beter cleaning of windows inside and console

Cons: De window wipers were not good

Pros: Easy to find the representative, very helpful staff during check-out and check-in. The car was in a parking within minutes from arrivals at Athens Airport. Will definitely rent from them again.

Pros: Very good car, great price, immediate service no waiting at all...

Cons: Car was not clean, many scratches, overall looking old... Fuel policy was Same to Same in contrary to what was agreed Full to Full.

Pros: Thanks for all

Cons: Nothing

Pros: Decent car for a decent price.

Cons: Windscreen wipers should have been replaced, same goes for the water spraying thingies (left one was clogged). Furthermore, it's been more than 10 years since I rented a car without rear parking assistance sensors, but not a huge issue.

Pros: Quick service, both at drop off and pick up. They were honest with the condition of the car and didn't try and find "issues" with it on return. They didn't try and push CDW cover on me and accepted that I was prepared to risk the excess.

Cons: Not a lot! my only comment is that the car wasn't full on collection, and it had some marks / dents on it.

Pros: Easy pick up and drop off

Pros: lovely staff, super friendly and made us feel very welcome

Cons: Nothing, they were great

Pros: A 10, all good, fine car, quick response, friendly staff.

Cons: Window-water cleaner was empty, after discovery while riding we had to fill ourself on the first day.

Pros: The car matched specifications exactly The service both ends was efficient and friendly

Pros: Good car overall

Cons: Brakes and gas pedals were too sensitive

Pros: They were knowledgeable and easy to deal with

Cons: Nothing

Pros: Easy to find agent at the airport.

Cons: It was hard to locate the area where the car needed to be picked up. Very low end car with no cruise control.

Cons: Car was low on fuel at pick up. Would have preferred a full tank.

Pros: Everything was perfect. Great customer service. Smooth transaction in all phases.

Cons: Zero

Pros: Quick and efficient.

Pros: Friendly and fair, good technology for recording car condition. Lack of age limits and fair pricing for older drivers.

Cons: Hours at Athens Airport are a bit limited...opening at 7:30 am is a bit late...

Pros: Very good customer service, car clean and in good conditions

Cons: gas was not full ....5/8 tank ( they knew it and it was written that i will return at same condition )

Pros: Friendly, quick

Pros: Friendly, efficient. Didn’t try to sell extra unnecessary insurances. Didn’t even put a hold on my credit card as I had the Discover Car insurance

Pros: Car condition.

Cons: We were not given the car we booked and paid for. The car pickup location was impossible to find with no signage.

Pros: The car was new and upgraded from what we have ordered, that was perfect.

Cons: The only issue was about the car insurance because when I added the ''full coverage'' on my booking, I was surprised that the actual rental agent has their own insurance and terms which I wasn't aware of. In the end, that ''full coverage'' was only a ''basic coverage'' at Avance. I would like you to make it more clear for future costumers.

Pros: This might have been the EASIEST rental transaction we've ever experienced. 100% would recommend Avance!

Pros: Very professional

Cons: It was difficult to find how to get to drop off need better directions etc

Pros: Helpful accommodating flight change

Cons: Car fuel warning light was on when we picked it up at 4 am

Pros: Overall condition of the car was horrible. You would think spending 1000.00 on a rental car the vynyl by the shifter wouldn't be peeling, the engine wouldnt shut off on you and the brake light would work. Also the outsode condition was all digned up should have been fixed before put into service.

Cons: Return was easy however pick up took forver the man at the counter was quick but when you go to actually pick up the vehicle we waited in line and other people kept getting helped before us. Not an issue but it got to the point that i asked the representative can we be helped and he said sure. Then proceeded to help everyone else waiting that got there after us and came to us last. We were litterally the last people standing there after aproximatky 30 people came after us.

Pros: The staff were great, friendly and explained everything about the rental. Im sorry i forgot the name of the Greek woman who handed over the car to me, but she went out of her way to help me.

Pros: Friendly efficient

Pros: Available and efficient. Desk in airport arrival area.

Cons: Car condition - lot of damages at pickup. Huge documentation task to specify all damages before responsibility take-over.

Pros: Convenient in terminal and competitively priced.

Pros: The car was in good condition, friendly personnel.

Cons: I couldnt get a written confirmation that I a) returned the car and b) with no damage.

Pros: They were really prompt and efficient in checking the car out and in.

Pros: Their staff were good

Pros: Very efficient and friendly staff

Cons: Was promised current model Audi A3 however was given an 2019 model with lots of dents

Pros: אדיבות ומקציעיות

Pros: The staff was quick.

Cons: The check engine lighted when we picked up the car and alsonduring the car renting.

Pros: Excellent service

Cons: The cars should always be rented out at full petrol levels, so it makes it easier to shop off with same petrol. Having the petrol at 2/8 or 4/8 full makes it really hard to return the same amount.

Pros: Polite an good

Cons: Used them 5 times now and always good experience so nothing.

Cons: Fuel tank was 3/8 full. I prefer get a full tank and return a full tank.

Pros: great service at the airport

Cons: the car park was tricky to find and the computers crashed picking up the car so that took ages

Pros: everything was exactly as agreed And it was the cheapest price

Pros: Everything perfect: time, service

Pros: They were most kind

Pros: Excellent service!

Pros: Friendly staff

Cons: Will be much easier if fuel is always full

Pros: Overall, great service!

Cons: i accidentaly filled up with fuel the tank whereas when i got it it was only half full. Although it was my miss, it would be nice if the difference could be returned to me but thats not according to company policy, i was told.

Pros: Efficient

Cons: Car was a bit older and worn than what I expected

Pros: They were efficient and friendly

Pros: nothing

Cons: i need my money back

Pros: See above comments.

Cons: Had to drop off car when closed as I has an early flight would have felt more comfortable dropping car with a representative rather than just leaving it on the lot.

Cons: No maintenance on their car!

Pros: Good quality car

Cons: Not enough staff at the car pick up and drop off/on the lot.

Pros: fast, positive. not pushing additional services car was extra clean and sanitized

Cons: car was quite scratched/damaged, was afraid of missing some damages during initial review computer alerts were popping up during the trip with manual only in Greek

Pros: Airport desk convenience, politeness, car cleanliness, flexibility picking up the car a bit earlier due to a flight change.

Cons: Drop off timing can certainly be improved. Maybe a simple direction on pick up that car is to be returned next to the car park office would help.

Pros: First time using them, so I was a bit worried about their quality of customer service, their reliability, the condition of their cars. I had nothing to worry about. They we extremely professional when I had to reschedule my dates. The price and car selection were honored. They are in the airport arrival area. The agent was very friendly, fluent in english. And the car was a short walk away., extremely clean, good condition.

Cons: I dont have anything negative to say

Pros: Friendly customer service. Helpful staff.

Cons: Old car, no bluetooth, initial problems with the first car - took 3 - 4h from calling Avance to receiving a replacement.

Pros: Fast and efficient, cars are new and in good condition

Pros: Very polite

Cons: Luck of space for parking at the downtown office

Pros: Efficiency of the personell and kindness

Cons: In Athens the position of rental car area it is not really clear

Pros: proffesional yet welcoming attitude

Cons: time spent at night to recieve the car

Pros: quick car delivery

Cons: the car was good but very old

Pros: Friendly, efficient and relaxed - no sense that they were going to charge as much as they could get away with or quibble about little things; waiting for us at drop off airport (different one to pick up), easy handover at a time when we might have been stressing about time and Covid paperwork checking in etc

Cons: Nothing - all went very well

Pros: Staff at the airport

Cons: Difficult to drive to the rental agency in Athens downtown for drop off and staff not so friendly in Athens downtown

Cons: I had to wait one hour to pick up the car because due to the fact that there was only 1 person to do the paperwork and a lot of customers. The ordered car was changed because the car we asked for was in Athens and not at the airport

Pros: More affordable than other providers

Cons: Nothing really that I’d say I disliked. Just vanilla type service ( meeting expectations and no less no more )

Pros: More or less everything

Cons: no criticism

Pros: Drop off was easy. Replacement car was in a good condition, inside and outside but we had to argue to get a replacement.

Cons: At desk: persistance to charge local currency higher rate. At collection: Wreck car with no central locking was given and not the agreed size. Damages were not reported correctly and we had to call someone to amend the whole paperwork as the car was a bunker with loads of hits. After much deliberation with pissed off employee we got a car in a better condition with central locking which was a must, but equally small. Boot was suitable for one suitcase and not 2 as the one advertised.

Pros: THE ONLY BAD THING IS THAT I HAD TO RETURN THE CAR TWO DAYS BEFORE THE DATE, AND THEY RE CALCULATE THE RATE ON A VERY HIGH PRICE AND THE OFFERED TO REFUND ONLY ABOUT 40 EURO FOR THE TWO DAYS INSTEAD OF ABOUT 160 OR 170 EURO, ACCORDING TO THE SINCE THE NUMBER OF DAYS ARE LESS SO THEY RAISED THE FAIR, HOWEVER AS LONG AS I KNOW AND WITH MY HUGE EXPERIENCE IN CAR RENTAL AS LONG AS YOUR RENTAL IS MORE THAT SEVEN DAYS THE FAIR SHOULD BE THE SAME. I WAS SO UNHAPPY AND I DID NOT EVEN ACCEPT THE REFUND.

Cons: THE CAR WAS NEW, CLEAN AND VERY PROFICONLE STUFF.

Pros: Good new car, a Peugeot 208. Nice and quick service

Pros: I felt like they cared.

Cons: Nothing. Grade A

Pros: was promt and efficient

Cons: - car was crap, gearbox having troubles, halfway through the rental i got a warning light, was a bit concerned travelling around wit h it. - I have payed 50 euro for a child seat which was not good for my child, i had to install it myself without providing with iinstructions... big dissapointmernt

Cons: The office closed during the night and the extra 25euros paid to Avance for dropping off the car at 6:45 in the morning

Pros: They upgraded me as a repeated client

Pros: Very helpful agents at the airport, quick and easy pick up and drop off, car just two minutes walk from Arrivals. Clean car and in good condition.

Pros: Friendly people.

Cons: None

Pros: Quick, easy and professional

Pros: Very polite staff , very helpful,

Cons: Flexible in drop off and very polite staff

Pros: Everything was excellent

Pros: The personnel and their kindness with the efficiency of their work . Really impressive

Cons: The car had about 100000 km and when you were going a bit faster the noises where really weird . Also the window cleaner wasn’t on spot ....

Pros: Friendly staff at pick up.

Cons: Somewhat complicated procedure to return the car.

Pros: - Comptoir facile à trouver à l'aéroport (mais le parking pour récupérer la voiture est un peu loin); - Véhicule très propre (intérieur et extérieur); - Disponibilité et rapidité du service client par mail lors de la location; - Retour de la voiture rapide et sans problème.

Cons: - Voiture récupérée avec un pneu crevé avec l'indicateur d'alerte sur le tableau de bord allumé. Une fois revenu, j'ai du négocier pour qu'ils réparent le pneu, sans me faire bien sûr dédommager des frais de péages payés pour faire l'aller retour, aucun geste commercial ni excuses de leur part; - Voiture un peu vieillissante (2007), système audio par câble usb très aléatoire, marche 1 fois sur 10; - Véhicule rendu 1 jour plus tôt et avec 1 barre d'essence en plus, sans aucun dédommagement...

Pros: Picking/dropping location in the airport

Cons: The car was quite old and its overall conditions were below the average of other cars rented with other companies

Pros: Clear communication, excellent quick service

Cons: I only speak English but this wasn’t a problem in Greece as the staff spoke excellent English and were professional and polite

Pros: Easy to find desk directly at the airport, friendly and helpful agents, quick pick up and drop off

Cons: The car was a little bit old

Pros: Efficient and friendly service

Cons: Nothing, I was very satisfied

Pros: The agent was extremely likeable. Excellent mix of funny and respectful and kind

Cons: car was smelling once left for a day locked under the sun

Pros: Friendliness, understanding.

Cons: There was a problem that the car initially provided was smaller, although apparently the same category as the car indicated on the reservation it was ultimately resolved satisfactorily but took an excessive amount of time.

Pros: n/a

Cons: i was waiting for 1 hour to collect the car which was delivered late and completely empty from fuel with less than 10km left to drive the car to the airports petrol station

Pros: Please see above comments

Cons: Everything was perfect. It very nice to be able to pick up the automobile at the airport rather than a location reached by shuttle.

Pros: Very flexible staff in Athens airport

Pros: The agent brought the car to us at the airport hotel and picked it up there at the end of our trip. The car was very clean and properly serviced. Full insurance coverage was very reasonable. I found Avance personnel to be intelligent and accommodating.

Cons: There was nothing to dislike.

Pros: Very Efficient and prompt

Pros: Honesty and prompt service

Cons: The specific car model I had made did not include all mechanisms as it should. For example, I expected BMW 116i to have the GPS system installed on its computer.

Pros: Both of the associates on departure and arrival were extremely polite and helpful. Easy and efficient process.

Cons: Overall very positive experience and great value for money. The only slightly frustrating thing is the almost empty fuel tank. It would be easier if it was full picking up and dropping off the car. Also, it would be nice if the car had a USB and a Bluetooth outlet. Again, overall great experience!

Pros: Polite and punctual.

Cons: They got the BMW series 1, on the same category with the VW Golf, which is not the case with most car rentals (at least Hertz and Enterprise, BMW series 1 is one category higher). I wasn't very amused picking up a Gold when my booking was BMW series 1 or similar. That said, they didn't downgrade me or anything, it's just their car categories policy that is flawed in my opinion.

Pros: Kind and coorperating agent.

Cons: Usual talk about insurance. Agent claimed that I would be better covered with his insurance, better than the full cover I paid when renting at Discover Car Hire. Confusing and annoying!

Pros: fast, efficient, friendly