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Goldcar at Athens Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: unacceptable behavior of employees in the area. (not the blonde clerk who served me). dispute of employees over their internal labor issues. the car was hit and in a miserable condition from everywhere so much that you are obliged to insure so as not to be charged damages that existed, on the return.
Pros: Gyors egyszerű
Cons: Couldn't move the car for days due to the snow, and i payed for all these days, by the time i dropped of the car they charged me extra 15€ because of one bar of fuel missing, even though i filled the car just before i left Athens
Pros: clean and good condition of the car
Cons: price like big names so it's waste of time and efforts to wait for the shuttle bus and load and download baggages
Pros: Fast drop off
Cons: Roadside assistance is provided only after additional charge. The car wasn't in the best mechanical condition, therefore it is possible to pay for roadside assistance to send it back to the rental company if any issue appear.
Cons: The Goldcar employee charged us for insurance incorrectly. We filed a request for a refund and they have avoided responding for six weeks. This is completely unacceptable.
Pros: The drop at Thessaloniky office was very friendly and polite.
Cons: Athens desk clerk was not very nice, looked like to be annoyed.
Cons: Facility not in the airport. Takes extra time specially at drop off. Booked a vehicle that was not avalable in their offer!.
Pros: the car was new and in a great condition
Cons: location of the desk and the stuff
Pros: Everything was great!
Cons: The price is almost doubled if you add an additionnal driver.
Pros: Nothing. Location terrible and hidden chargers.
Cons: See above. Rude woman serving.
Pros: No inspection
Cons: After booking and "checking in" online, I discovered there was almost double the price to pay when I arrived. I was pressured to pay for extra insurance which shouldn't have been necessary after paying for "full coverage" online. When I returned the car, I was rushed into the airport bus without being given any kind of receipt. Overall service was rude and caused a lot of stress. Finally, I am still waiting to be reimbursed for a full tank of petrol, several days after having returned the car.
Pros: N/a. We refused to take the car because of the extra charges.
Cons: Extra charges
Pros: It's a ripoff
Cons: It's a ripoff
Pros: Never found a representitive, nobody answered the phone even at working hours.
Cons: Never got the car, although the credid card was charged, nobody apoligized for the mess.
Pros: nothing - awful service will leave a review in other websites too
Pros: Quick service and good between car hire center and airport
Cons: The hidden costs of a 19Euro admin fee and the agents pressuring us to buy more insurance to cover accident and breakdown with them when we had already paid this with discover car. They did not recognize our purchase already made by discover car to cover insurance on their car and were persistent in getting their insurance cover (which tripled the price of our original booking). They required us to accept we had to pay for any damages in the return of the car. Highly disappointing company.
Pros: Rude agent
Cons: Will never use again.
Cons: No visible notice that they do not rent to people w/o international licence
Pros: Most of the people are very pleasant and nice to deal with.
Cons: The guy who was handing me the keys was arrogant and rude and after I refused his attempts to push the extra insurance, was unhelpful and basically said we're not a proper customer so he couldn't be bothered to give us a good service! Shame as the others I've dealt with here in the past and this time in dropping off have been great. Always one idiot!
Cons: I was forced to buy an unwanted insurance. Ryanair-style crap. Cheap & than screw you on additional stuff.
Pros: They provided a vehicle.
Cons: The vehicle was nothing like what was asked for. Golf or similar, we ended up with a huge Fiat Tipo with was rediculous to drive around the smaller towns.
Pros: Quick service, I did not waste evrn a minute (at the desk as well as with the shuttle)
Cons: Everything was great!
Pros: Clean office
Cons: very hard to find office, didn't answer phone, got lost, then was rude.
Pros: prompt shuttle service
Cons: inability to provide map or give clear directions
Cons: They were extremely rude and un helpful. Telling us that their phone and internet was down so they couldn't call their corporate office. We had to return to the airport to reach internet and phone to call GoldCar.
Cons: Our experience was horrible. First of all it took 1.5 hours to get from the airport to the center. The pick up point was confusing, there was no signs, the van didn't come for 45 minutes and there was no phone number listed to the Athens office that we could call to figure things out. We accidentally reserved two cars under one name. Okay, it's our fault but the person helping us was beyond rude. At one point yelling at us. Constantly telling us that there was nothing that they could do and they
Cons: I felt like they are trying to sell me the most expensive insurance, by making me feel that any tiny scratch on the car will cost me a lot of money
Cons: Terrible. Didnt accept my credit card and I ended up paying 3 times the initial offer. Avoid!
Pros: The kid who picked us up from the airport. He was really nice and talked to my husband about NYC.
Cons: Hidden insurance costs that we had to pay or have $1000 held on credit card yet they don’t even take American Express which I used to book the car! Also the female agent was rude.
Pros: Either your or Goldcar scammed us and I intend to pursue legal action if we don't get an immediate refund on the insurance we were forced to purchase twice! And I will be making several social media posts to alert the public to the scam.
Cons: already answered.
Pros: It was a good car
Cons: We thought we would find the car at the airport, but there was a transfer. The people at the desk were unfriendly. A 1100 euro deposit was requested. They tried to sell extra insurance. 95 euro deposit was requested for the gas.
Cons: The fact that they do not take American Express. They cover my car insurance at no charge to me. I will never ever rent from them again because it costs me more.
Cons: *The car was smelly when we picked it up. *Higher cost was asked from us for the full coverage at the counter and since we had already planned our vacation there was not much we could do. *When we picked it up the employee told us we will get back 89 euros if we bring it back full and I was returned only 63. After I called they explained me that I had chosen the flex return option which I had not. How come they asked me about the rest of the options at the counter and not about this one?
Pros: Great service and quick to check in and check out. Was running late to the airport and decided to take me with a rental car to the terminal. Provided me with a car on the spot without a problem when my rental needed to be replaced.
Pros: clean, new car, polite staff
Cons: On the Airport is no visible place to contact or meet with Goldcar staff!!!!! it caused chaos!!! The car insurance had to be paid twice, the first one was according Goldcar stuff insufficient :(
Pros: Great car.
Cons: No signs at airport. Shuttle took 30minutes to arrive at airport. Checking out the car took 30 minutes!!! Company put a $1000 hold on my credit card (rented cars 3 other times in Greece - none did this). But, car was great.
Pros: The car was new ready and clean and the agent was efficient
Cons: The issue with the insurance is not clear enough, although you sent an explanation. In order to avoid misunderstandings you fill you have to pay additional coverage offered by the agent, making the whole deal much more expensive than others. The fact that you need a shuttle from the airport consumes time and patient. To sum up- NA: Never Again
Pros: The car. it had only 4,000 km. Practically brand new.
Cons: The extras I paid for in advance were for some reason not valid. They wanted me to pay for extras which I had already paid for. I refused. Bad service.
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee of 5 EUR per day with a maximum of 70 EUR per rental will apply to drivers who have held their driver license for less than 4 years.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A deposit for a tank of fuel is required upon collecting the vehicle.
The deposit amount is from 1150 EUR to 2050 EUR, depending on the car group.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card.
The deductible/excess amount is from 1100 EUR to 2000 EUR, depending on the car group.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
American Express, Cash, Diners is/are not accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The customer must leave a 90 EUR deposit for taking GPS Navigation system, which will be charged to their credit card and reimbursed upon expiry of the contract provided the GPS Navigation system is returned in the same condition as upon renting it out.
Delivery/collection service is not provided.
A deposit for a tank of fuel is required upon pick up.
Diesel vehicles are available for an additional charge of 2.50 EUR per day.
Diesel vehicles are available only by request upon arrival.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off