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CarQ at Athens Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: VERY EASY ACCESS AND DOWN TO EARTH SERVICE
Cons: LIKED IT ALL
Pros: The pick up drivers were very polite
Cons: The extra charge for some minor scratches that were not done by me. I picked up the car at night it was black colour the car I was not able to see if there were any fine scratches . Maybe these scratches existed before
Pros: We needed to upgrade to a bigger car was easy,and still cheap
Pros: Excellent car, polite and helpful staff, reasonable price, fast service. All happy
Cons: Nothing. All good
Pros: Great prices and very helpful people working there.
Cons: USB port in the car was broken. I could not charge my phone while I was driving. Small inconvenience but at times it was important.
Pros: They were very courteous and helpful. If I had any questions they would answer it. I was supposed to drop the car off at 1pm but was delayed because of re routing of the highway and they were very accommodating to that.
Pros: Easy check in.
Cons: Lack of detail and instruction on airport arrival. Also only one bus to shuttle to airport. Took 40 minutes to hand back car and to get into transfer bus. Luckily had enough time.
Pros: Very good rental company, reliable and efficeint
Cons: Very goog
Pros: Fast efficient and easy.
Cons: Time spent waiting at the airport waiting for the ride to CarQ
Pros: People very efficient
Pros: Excellent service on my way to the office. Clear procedure without any surprises or hidden notes. Good car.
Cons: Nothing to report.
Pros: Quick drop off processing time
Cons: Had trouble finding CarQ rep at the airport. No clear signage. On collection, rental car had several minor dents, damaged rear light, scratched paintwork
Pros: It was quick and easy
Cons: They were very rude to us when something happened and we called them for help
Pros: We needed to make a change to the original reservation, we called and spoke to a super duper lady, that took care of us without any issues!
Cons: When we asked to be dropped off near their office, they initially refused stating "we are not a taxi service". Afterwards they agreed.
Pros: Great service.. no complaints
Cons: Confusion on how to get to the shuttle.. not knowing where the pickup spot is. Found out after calling the number on my confirmation.
Pros: Price, Condition of car
Cons: The directions where the van would pick me up from the airport were not clear enough. I waited on the road while there was a separate car park. There was a service error on the screen, someone might get worried. Car info in french
Pros: Efficient service, good attitude
Cons: It took some time finding the representative
Pros: CarQ is the best car hire company. The lady who helps us at their branch near the airport is amazing , clever, helpful, brilliant
Cons: The car was clean like no one ever used it . The service was super fast and great. We take our car in 2 minutes and the drop off took 2 minutes also Best car company
Pros: Fast diviner good value
Cons: Breaks a bit ‘squeaky’
Pros: Fast and efficient
Cons: Not so easy to find the shuttle at airport. Car model not as mentioned in the short description but similar class. I doubt that they have the suggested brand in their fleet....but overall the car was OK!
Pros: Initially, experience was positive. The location is far from the airport but they picked me up. The desk person was polite. Gas level was at 1/8 and gas station and not many gas stations nearby so that was bit concerning but it happens. Assistant surveyed the car (almost new, just under 1,000km) while I tried to get an eSIM & internet. I took a quick look and left.
Cons: Return, different experience! Staff who checked me out was rude when I walked in. Realized later- she's the "bully". She found "a scratch" in the middle of the lowest part of FRNT bumper, almost underbelly. It wasn't mine but didn't look there, so I was screwed. She charged 163 euros (found out it'd cost less than 40 to fix, which of course they WON'T DO). Car rental was cheap but with the "extra cost" the price was same to AVIS, BUDGET. That's how they make their money. It's basically a scam!!
Cons: The car brakes made a noise, which created me fear about my security
Cons: the waiting at the airport for the pickup was a bit long. 25 min. However easily reachable by phone
Pros: They were efficient
Cons: The pick up at the airport could have been better organised
Pros: They were fast and called us when we landed. They also had a shuttle bus ready for us at the airport on pick up and took us back on drop off.
Cons: The car we had developed an AC fault on the second day. We called CarQ and they suggested we drive back for a replacement. Unfortunately we were several hours away from Athens so it would have taken up too much time from our holiday. We then asked for compensation but they have so far refused.
Pros: Professional efficient staff
Pros: Nothing. No car, out 140.00. None of the phone numbers for the local rental were in service. Horrible experience
Cons: Never spoke to anyone there, only Bookings reps, through e- mail, which was useless without wi fi
Pros: Everything went very smooth! I’ve always used car rental companies outside the airport and never had a problem. Not sure why so many complaints are online. They are always more affordable due to the lower overhead expenses of those in the terminals.
Cons: Just that they asked for an international drivers license which is not needed anymore as of two years ago. But we sorted it out at the counter.
Pros: Vicky on the desk at the office was a great person to deal with, very polite and helpful and had a lovely smile. She should be the manager there...!
Pros: Collected us and returned us to the airport
Pros: Perfect service
Cons: Just perfect
Pros: Very good services, careful drivers, quick and problemless check-in and check-out.
Pros: Maybe the quick pick-up and the drop-off.
Cons: I book C3 but I got an i20 with basic functionality: no cruise control, a non-operating USB charger, an unserviced car (the meter showed that the car was over the service period), and old and bad condition 4-season (bad in summer and bad in winter) tires. I booked the car with a full-to-full policy and they applied the same-to-same policy!
Pros: The service was good.
Cons: We ordered a KIA SEED and we got a FIAT
Pros: Very good service from all the employees
Cons: We had trouble finding the van at the airport, but we were really tired after an overnight flight.
Pros: Nice office with modern and clean cars.
Cons: Despite doing the online checkin, it still took some time to gather all the information.
Pros: Quick check in and check out, clean car, decent price
Cons: I would appreciate if someone would have shown me the car (i.e. what features it has and hasn't)
Pros: Everything was excellent
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 72.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off