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Surprice at Athens Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: If all documentation are present then pick up / drop off is efficient
Pros: The radio was not working properly
Pros: On time collection from the airport and very transparent information about our rental.
Cons: It might take some more time to collect or drop off the car based on the arrivals or departures happening at the same time.
Pros: Quick efficient and the representative spoke some English as well
Cons: Took longer than expected to get the shuttle to the airport.
Cons: It took about 40 minutes to get to the site. We got a very old, totally worn out car. We then had to spend several annoying hours with attempts to replace the car. Eventually we received a little less old and less worn out car.
Pros: Rental process is very easy. Flight delay meant picking it up the following day. Agent called and accommodated nicely. My return was also delay and they were accommodating as well. Provided lots of helpful information. Very kind. Would use them again without hesitation.
Pros: friendly and good information
Cons: that you can't direct from and back to the airport have te car
Pros: Dropping us back at the airport terminal
Pros: Great car. It was diesel so it was great on fuel. Navigated the Greek mountain turns perfectly. Polite staff.
Cons: Pick was a little slow, but bearable.
Pros: immediate response, friendly people
Pros: John was fantastic, car was sound.
Cons: Nothing really, could do with a usb phone charger socket
Pros: Polite, friendly, professional
Cons: Slight delay waiting and finding the representative at the pick up point.
Pros: Molto disponibile il titolare, ottime condizioni dell'auto. Lo consiglio moltissimo
Cons: Avrei preferito la modalità full to full anziché stesso livello di carburante
Pros: αμεση εξυπηρέτηση παράδωση στο αεροδρομιο
Cons: Μια μικρη λακουβα - τρακαρισμα που υπήρχε και δεν ειπώθηκε
Pros: Can't describe the experience I had with Surprise. Amazing. Highly recommend.
Pros: Airport pickup although the agent wasn't at the airport to meet me although having the flight details
Cons: The car was the worse car in the lot and old
Pros: The previous customer before us also had problems with a credit card not being accepted.
Pros: the price
Cons: the car contition
Pros: Very good price. I rent a car for one month.
Cons: They charge 200 Euros for a tiny scratch (the real cost no more than 20 Euros). But, since they press the time I was leaving (dropping the car) and I had no time to negotiate and make fuss, I decided to sue the company. I took picture of the scratch.
Pros: They communicated well with me before pickup
Cons: The car itself was not in a good condition. Parcel shelf was broken, missing piece in central console. I've had better cars.
Pros: I received a disinfected new car. Everything was perfect. A short ride from the airport and their shuttle bus runs every 20’.
Pros: easy to comunicate. nice service.
Cons: not fast.
Pros: The leaser seemed unhappy that I also took photos of the car including petrol gauge which had been noted down inaccurately. I have my own insurance but this company say rentals over two weeks and a deposit is taken from your cc (not just blocked).
Cons: https://www.moneysavingexpert.com/news/2016/07/paying-a-deposit-to-hire-a-car-beware/ - I paid a 1000 euro deposit and have already lost £27 to my cc company. The car was old 83K and they stated petrol at 6/8 but it was actually at 1/8 - on the final form I didn't correct this but the leaser wrote this manually on the form together with the car scratches. I didn't mind an old car because Gin Greece it is easy to scratch new cars (not through your fault but usually others!) Th
Pros: They are operating in an amateur way, making you feel that you're doing them a favor for giving them money
Cons: I happened to change two cars while my rental lasted due to the bad condition of the cars, no right.mirrors or bad tires, and all three of them were in the worst possible condition, dirty with broken parts, and broken roof materials
Pros: Expensive car for its category Dirty car Various defaults throughout.
Cons: They wanted to make money with any possible unfair way. They kept 250 euros form my deposit for a sctacth that was not done by myself. Three days after returning the car still I have not received the remaining amount of the deposit into my account. Avoid renting with them
Cons: Extra 100€ “island tax”
Pros: Very bad experience. They try to make money in any possible way. Unfair ans expensive.
Cons: Car in a bad condition, tyres had defects (loose air, I had to top up.all the time). Car were full of scratches.
Cons: Charging 1000 euro from my card after it was returned in the same condition as it was take. No claim was made. Why?
Cons: Very rude staff. Felt like they were trying to gouge us with everything. Would not recommend this place. Absolutely take a detailed video of your car if you rent from here so they can't scam you.
Pros: There was NONE waiting at the airport. We had to call and they told us to to a different location that the one on the agreement. It took us about one hour to start all the paperwork. There were many other people there complaining about their cars, some even returning them and asking for their money back. We kept on renting because we had an amount already paid but that place is to have second thoughts.
Cons: They were nice when we rented ( I had a problem with my credit card and we had to wait for my bank to fix it). Just the opposite when we return it.
Pros: They gave me a diesel car
Cons: No refund any money. I rent the car for 10 days and for some reason I had to drop it back in 3 days. I ask them for the refund or a vaucher for an other time but they admit that it is not in their policy.
Cons: They charged me an additional 10eu per day for insurance for not having an international license. I have rented from other companies and this was never an issue
Cons: shuttle rep was at wrong meeting point had to wait while he tried to find other customers not overly welcoming at office
Pros: Quick polite service
Cons: They have to make it more clear that debit cards are not accepted. And also, I was under the impression that I had paid full insurance during skyscanner, only to find out that this was not the case.
Pros: Professionalism of the agent, quick delivery to the car
Cons: Waiting at the airport until driven with the shuttle bus to the agency - on the other hand I had the time to make some phonecalls - certainly not to recommend when in a haste
Cons: Did not provide the car we choose Did not provide the correct item on bills
Cons: 1.They did not provide me with the car i bookes, but a cheaper. 2. There machine did not accept my credit car for the insurance and i had to pay another 80 euro for full insurance. 3. The car was not full with petrol. 4. I call them and inform them that i will bring the car one hour earlier from the time they open, around 6 o'clock and they charge me 25 euro for one hour. Never again with surprice rental.
Pros: Very Friendly and efficient
Pros: Posibility to pay with debit
Pros: Fast and efficient.
Cons: The car could be newer.
Pros: The car was amazing and the representatives were fast and nice.
Cons: The agent was not present near the location mentioned in the booking. We had to find him by asking other car company desks.
Cons: One person took care of the customers She didnt check the car damages together, but fully checked when car was taking back
Pros: Nice car, agents were good
Pros: they got me the car I asked for hassle free very friendly service
Cons: 1 of the car side doors wouldn't open. The agent wasn't prepared to offer us another car. Agent suggested we go to a mechanic and have it repaired instead of organising the mechanic and paying for the repair. Was charged an additional 77 euros because I used my wife's credit card (I left my credit card in Australia) and she was placed on the contract as the second driver. We made it clear she didn't and wouldn't be driving the car.
Pros: No hidden fees
Cons: Pickup and dropoff takes some time
Pros: the price was good/
Cons: see above. this is my first time and my last time with this company/
Pros: easy, friendly, quick and efficient good ratio quality/price
Cons: some little difficult to find the representative at the airport car in good condition but not optimal
Pros: The car was clean and in very good conditions.
Cons: Although I booked a Diesel car I was given a Petrol one which in my opinion is a different category. I picked up the car late at night and basically I was given no choice and was confronted by the salesperson in a rude way. I will never rent from Surprice again and I would not recommend it to anyone !!!
Pros: Easy pick up and drop off with little time waste.
Cons: Shuttle wait.
Cons: They are scammers
Pros: Brand new vehicle
Pros: We were a little late but they didn’t abandon us. Their representative hung around the airport and then stayed with us until the shuttle bus arrived.
Cons: They imposed what I thought as an overly large security. And they tried to pull a fast one regarding “damages” to the car. Had I not taken extensive photographs of the vehicle I may well have been charged for pre-existing damage.
Pros: Have used this company several times, due to the low prices. Overall good exprerience.
Cons: Big minus: They don't fill out in the contract the pre-existing damages, but take their own pictures.This is unacceptable. If I hadn't taken my own pictures too, where a specific scratch was visible, I would have had real problems, because it did not appear on their pictures. This car had a number of smaller scratches already. When I asked for a written confirmation that there were no damages, it was difficult to get it.
Pros: Nice guys, but fuel policy (car with no fuel and advise to give back car with no fuel) is against the agreement
Cons: Fuel policy
Pros: Easy meeting and pick up from Athens airport, quick office procedures. Cheap price.
Cons: The front tires of the car were worn out in a terrible condition, and nearly caused accidents in the wet weather. We contacted Surprice, who were 1. Very slow to respond, 2. Wanted us to go shopping around for them looking for a good deal on tires. Of course Surprice achieved what they wanted: We don't speak Greek and we weren't going to spend our holiday in the Peloponnes comparing tire garages. On returning the car, Surprice rep apologised - for us however that was too little, too late.
Pros: Absolutely - friendly, helpful, honest.
Cons: Nothing - they were great!
Pros: I use car rental a lot of times last year.This the first and the last time I rented car from surpice.Really can not remark sth good to this company.
Cons: The condition of the car was very bad.This company tries to compensate the low rental price by adding more charges.Dear future customers be prepared to pay much more than the rental price,a lot of unpleasant SURPRISES is expecting you.
Pros: Cheep price. You get what you pay for.
Cons: The car had been wrecked in the past. Car went into limp mode 4 times. Had to be towed to a dealers repair shop twice. Surprice refused to pay the shop. I paid the shop so we could continue our vacation. Surprice did reimburse me when we returned the car.
Pros: The team is very kind, professionnal and helpful.
Cons: This is only due to the distance between the agency and the airport. I need to plan quite some extra time for pick-up and drop off, which doesn't allow me to take very late arrival and very early departing flights. But the quality of this agency makes me choose them anyway each time I come to ATH
Pros: No hazzle with long paperwork, pick-up and drop off at the airport.
Cons: Everything was good
Pros: Friendly and helpful staff! Thank you
Cons: Very dangerous condition of first car. Tires very unsafe, motor not working. VERY long wait to get back to airport Insanely hard to find
Pros: Friendly and efficient
Cons: Nothing really
Cons: it is better to mention that there is no desk at the airport but that you have to call them directly that that they can pick you up