Record-go at Athens Airport

Pros: Liked the car and that they were willing to help. Though the company ties their hands with their restrictions when problem solving is needed.

Cons: Didn't like the fact that they couldn't charge my credit card. Wrong pin number they said. Well...it was not wrong. I put it 3 times but card isn't locked. Soo... sth else is going on. I was forced to buy the security package. Relatives and friends I discussed with had same issues and were forced one way or another to buy the security package. It is not bad but the price is not even close to the booking price.

Cons: I didn't like that they forced me to buy identity insurance after I explained that I already bought insurance (from you)

Pros: Nothing exceptional

Cons: Hidden fees and insurance costs

Pros: Good car for value

Cons: Hard to find the van to get to dealer. We waited at least 45min

Pros: was as expected

Pros: What I liked : all of the above. Shuttle from airport, friendly and VERY helpful staff, choice of vehicles, quality of the car chosen.

Cons: The only difficulty was finding the drop-off location, using the GPS coordinates on the car papers, and the otherwise perfectly functioning navigation system of the vehicle. We managed, but it was a bit tricky.

Pros: Very efficient, really friendly and helpful.

Pros: Very efficient and professional service.

Pros: Great staff, got my deposit back quickly, hybrid car saves gasoline, no hidden fee

Pros: Great people

Cons: Great

Pros: The personnel are excellent. At drop-off, Despina checked us in, reviewed the car's status and drove us to the airport. She was very charming. She also gave us precise information on where to find the elevator to bring us to the departure level from their drop-off/pick-up point (arrivals). Record-go's location for car drop-off is the easiest it can be. Right at the on-ramp for the airport. I like that they constantly run shuttles to/from the airport. There is no waiting.

Cons: I liked everything.

Pros: Efficient, profesisonal, rapid and good quality car

Cons: The information on accessing the RG office from airport wass not very clear (please indicate a transfer van with Record-Go will be available at the spot - we spent 30 min at the bus stop and asked regular buses)

Pros: Good car, very clear insurance/cover options. Good value

Cons: It was not clear how to find the rental company for car collection

Pros: Easy to rent ,nice car.

Cons: The office representative barely speak english,the car was clean but not to the hight standards .

Pros: The staff was very friendly (for pets as well!). The car was practically new and in a very good condition. Certainly value for money!

Pros: New car provided

Cons: That they are unwilling to accept a debit card

Pros: Very good service and friendly staff.

Cons: Nothing

Pros: Good condition cars

Cons: The reception agent was so rude and was trying to force me to buy the insurance, to an extent that he told me “if you don’t buy the insurance you won’t get road side assistance” which is against the rental agreement with discover cars.

Pros: Nobody responded to phone calls, nobody came to the meeting point. So, I left back to the airport without car and have rented car from “Advance” rental agency. And interesting thing, that nobody called me asking: what is happened? Why you did not pick up the car? How we can reimburse your payment. I can call it purely scam and cheating. Shame on your company…

Cons: Nobody responded to phone calls, nobody came to the meeting point. So, I left back to the airport without car and have rented car from “Advance” rental agency. And interesting thing, that nobody called me asking: what is happened? Why you did not pick up the car? How we can reimburse your payment.

Pros: I never took the car they tried charging me more fees per day I’m still waiting for someone to reach out

Pros: Very good company good service new cars

Cons: No

Pros: Shuttle was easy to find as they had directions on the receipt. Driver was friendly and the car was available.

Cons: The inside of the car smelled like smoke, and there was a dent on the door. It didn’t prohibit functionality, but was just surprised they still owned the vehicle. No biggie. Smoke smell was a big deal.

Pros: The crew tryed again and again to make us tae an extra insurance and scare us that we will not have coverage and that no one will help us ...it was scerry

Pros: They were very patient with us

Pros: Very friendly, helpful and customer centric.

Cons: Was a bit far from the airport

Cons: The insurace cost twice the cost of the car

Pros: The car was new but the panel on the drivers side for window control kept popping off.

Cons: The bill wasn’t clear & the insurance discover cars was useless

Pros: Good car. Nice people.

Cons: A bit slow, but probably typical for smaller car rental companies outside the U.S.

Pros: Honest and timely.

Cons: I confused the name for the booking agency.

Cons: Computer system was down causing a longer wait.

Cons: the near-threatening language of the lady Not nice to start your holidays that way

Pros: At check out, friendly & efficient gentleman, car was great, shuttle service to & from the airport great

Cons: Could do without the high pressure at pick up, from the 2 women at the front desk, wanting us to buy extra insurance from them, when we had already purchased extra from discovercars.. said it wouldn't be honoured

Pros: Despina brought us to the next metro station after dropping off the car.

Pros: Extra insurance Bert expensive

Cons: Fast and nice people working

Pros: the cost of the car was cheap but the insurance was too much expensive....

Pros: The car wasnt clean and more specifically outside, it's tire, on driver's side was broken from the moment we picked it up and we had to fix it immediately. However, the car was new and very easy at its use!

Pros: The client service experience, the cleanliness of the car, overall value for money

Pros: I didn't like the service by Record-go.They didn't help me a lot.

Cons: In Greece since 2022 it is by law necessary the car to be equipped (months NOV to APR) either with winter tires (mud + snow) or with snow chains. The law implies penalty (80€) for not conforming. Car was not equiped with neither options but instead you could rent snow chains (per day fee) Unacceptable

Pros: Efficient, fast, close to airport and vehicle provided was excellent.

Cons: Representative insisting on extra insurance even though I said I was covered by my credit card company.

Cons: Υπήρχε παραπλαντική διαφήμιση στο internet για το ποσό των 9 €/ ημέρα, το οποίο όμως στην πορεία διαπιστώσαμε ότι δεν ανταποκρινόταν στην πραγματικότητα γιατί δεν περιελάμβανε την απαιτούμενη ασφάλιση του αυτοκινήτου κυρίως για τον κίνδυνο της κλοπής, με αποτέλεσμα Με την απαιτούμενη ασφάλεια η τιμή ανήλθε σε 32€/ την ημέρα. Η υπάλληλος που με εξυπηρέτησε αδυνατούσε να μου εξηγήσει το θέμα της ασφάλειας και της αύξησης του κόστους και δεν μιλούσε καλά ελληνικά.

Cons: They wanted to pay 130 more for full coverage, i paid 80 in advance for the possibility of a non full gaz tank ,and when i asked ehy this or why that the girl in the help desk always talking about the company's policy . THE CONTRACT WAS IN SPANISH!!!

Pros: The excellent service which provided

Cons: nothing, everything was perfect

Pros: Great and friendly staff as well as new fleet of cars

Cons: All was amazing!

Pros: Didnt really like their service as they were just trying to take my money

Cons: Rudeness

Pros: Cristina was amazing 🙏

Pros: No toucheless payment in 2022???. tricky and non friendly rules (if I have debit card I will have to pay for more insurance program!!). Unacceptable

Cons: Don't accept debit cards for insurance

Pros: Everything as described!

Cons: Too busy during pick up. Although the process was less than 10 minutes, more than 30 minutes were required as there was only one person for everything. More stuff would be great.

Pros: The service was fast and amazing

Cons: The service was fast and amazing

Pros: Fast transport to and from the airport. The drivers where very kind and helpful.

Cons: The employee didn’t respect my contract. She asked a credit card instead of my debit card even if I pointed the regulation in my contract. Then I explained that I have rented several cars by record go with my debit card and it seems that she is not informed about the regulation. However, she didn’t accept my debit card. I explained that I will provide the requested credit card as I did, but then I am going to leave a negative feedback to the company. Anyway she informed me that she doesn’t care.

Pros: Πολύ ωραίο καινούριο και φτηνό αυτοκίνητο. Εξυπηρετικό προσωπικό

Cons: Υψηλό το ποσό της εγγύησης και επιπλέον ποσό για την εγγύηση του καυσίμου.

Pros: Up grade at reasonable price

Cons: Quick, great car,when returned no fuss and made up extra fee.

Pros: Easy, friendly, great price, no surprises, all as expected. Fab!

Cons: Pick up was very slow, waited about 45 min until we saw a shuttle, was worried we were in the wrong place til we finally saw them.

Pros: Everything was great !!!!! Keep doing the excellent job !!!

Pros: The car it was new

Cons: The company charge you more without telling you anything

Pros: Almost new, very good car, with lots of features on it.

Cons: The waiting time for their shuttle could be shorter.

Pros: the staff

Cons: there was nothing i did not like

Pros: The staff were lovely and everything was easy and straightforward

Pros: Very responsive staff willing to help.in any issue

Pros: Originally picking up the car was fine, but then when the car broke down the service of returning it and getting a new car was absolutely terrible. The second car we got was good though.

Cons: The Roadside Assistance number on the car was for Spain and not the correct number for Greece which added time and confusion to figuring out our cars issue. The company made us return the keys (which was normal) but then told us to got back to the broken car and wait for a tow truck. This took a considerable time out of our day and ruined our vacation, even though it was fully Record-go's problem. The representatives were very argumentative and not helpful throughout the entire process.