Record-go at Athens Airport

Cons: The fact that I had full coverage insurance and they told me I had basic coverage with them and I should take extra insurance. They told me the extra insurance I had was with my broker and in case of a claim, papers would have to be translated. I didn’t take their extra insurance, but my mind was clouded , until I reached one of your agents who put my mind at ease.

Pros: Everything very happy and helpful

Cons: Nothing

Pros: It was a great rental, car excellent

Pros: Very friendly staff and expedient service

Cons: Nothing

Pros: Value for money

Cons: Drop off service too slow

Pros: NOTHINGS! I WILL NEVER DO IT AGAIN

Pros: The personal is very friendly

Pros: There were plenty of staff on hand for a busy period.

Cons: There was no wifi available which we had requested. We made do with our international roaming on our cellphone

Pros: The car condition, The team at the office,

Cons: I was wainting nearly 1 h 30 min for someone to pick us up at Athens airport it was raining, Never ever happand to us with rental car, and I am renting cars for years, The lady who Picked us up was rude she said that no one was there when she came to the airport which was not an accurate things to say. Further more after such long waiting time my husband had to go to the toilet urgently and she refuse to wait one more minute. It was disturbing.

Pros: Very bad and rude agents

Pros: Record-Go was great. They provided excellent service, a good process, and a nice car.

Cons: My issue was not with Record-Go. It was with DiscoverCars. I opted for the rental insurance with DiscoverCars when I I came to pick up the rental, I learned from the Record-go agent that the insurance I purchased with DiscoverCars was not that helpful and that I needed to get insurance from Record-go. It would have been better if DiscoverCars made it more clear that the insurance they were pushing was not from Record-go but from DiscoverCars.

Pros: Agreed conditions were respected.

Cons: Nothing to mention.

Pros: None waiting in line to pick car up almost 45 minutes

Cons: Unorganized, employees

Pros: Nothing

Cons: Far from airport, need to wait for transfer between airport and service

Pros: New tires on the car.

Cons: They forced me to pay for their insurance instead of using my own. The price per day they advertise isn't accurate.

Pros: Everything was excellent . New cars! Competitive prices . I opted for extra insurance for piece of mind Which doubled the initial price but worth it . Very close from the airport and transfer was quick with company van

Pros: Precio muy competitivo. Calidad de servicio.

Pros: Friendly service and hassle free.

Pros: Quick,smart,simple )

Pros: Loved ms Dimitra from the shuttle service.very helpful

Cons: The only thing I didn’t like was the cleanliness

Pros: see above

Cons: no problem

Cons: Android Auto was outdated, didn't work with my modern POCO X5 Pro model. I was provided with a smartphone gholder from them though, so I used my phone. Problem was solved.

Pros: upgraded car class for free

Cons: none

Pros: Nowy samochód , kultura i fachowość pracowników.

Pros: Clean, new car

Pros: The service was quick, kind and overall great!

Pros: Friendly staff.

Cons: Car seats with stains

Pros: excellent choise every time. quick and without any traps.

Pros: Everything was ok. The prices unbeatable. The car was new. They told me off the record, that they change them every year!

Pros: Car was great

Cons: did not want to accept that ihad done 20kms after filling tank. had to go and waste 230mins to find fuel to top up with 1.4 litres of petrol.

Pros: Fast shuttle service, helpful staff

Pros: A car was in a very good technical condition, clean and safe. It took just couple of minutes to take the car, as well as drop it off. The blocked deposite was returned by company very fast. Fully satisfied!

Cons: N/A

Pros: All cars are new and clear.

Cons: Very quick and kind.

Cons: I felt scammed because I paid 3 times as much what I thought I would

Pros: Fast at the desk

Cons: We had to wait 15-20 minutes for the pickup/dropoff car

Cons: We waited more than 25 for them to prepare the car for washing,

Pros: The fast pickup and dropoff the car. Also very close to the airport with shuttles services.

Cons: They trying to sell you additional insurances even though you pay some insurances when you order in the app.

Pros: Excellent service by Maria

Pros: Quick. Easy. Good price.

Pros: Kind, fast and clear.

Cons: At first we recieved a car that was noisy. We drove back and they replaced it immideatly.

Pros: Distance from the airport and good car condition

Cons: pick up an hour later than in the requirment.

Cons: Long time waiting for pickup. After the pickup driver arrived he started talking to someone and taking a smoke although the pickup van was full.

Pros: Car handled great but all scratched up!

Cons: Service was great.

Pros: Quick and efficient.

Pros: Great company good cars, good turnaround in and out. Cool people

Cons: Nothing much to say here

Pros: Great customer service! Super easy for clueless Americans

Pros: Nothing it was not good I didn’t get my car

Pros: Fast services, very good cars, prices are good.

Pros: Everything. The pick up and the drop off was very easy amd quick.

Cons: None.

Pros: I am not impressed unfortunately.

Cons: car in poor overall condition. You should check cars on a regular basis to make sure they are in acceptable condition and not a potential risk for your customers.

Pros: Everything was super fast and professional

Pros: Convenient location. Drop-off to the airport. Ability to make additional changes of the reservation.

Cons: -

Cons: Late fee was issued when we weren’t even late. I looked up the policy which said on the website that as long as the company was informed of being late due to uncontrollable circumstances then there would be no late fee. There in fact was a late fee given. Record go claims refund needs to be issued with discovery cars.

Pros: Sharp lear and easy rental deal. Pleasant personnel..!

Cons: Comically overpriced..! Kind of cheap-made car. Didn't feel strong and safe..! Not a good deal for this amount of money. High diesel consumption per mile. I said, yes, to the last question below out of courtesy (Did you receive the car that you expected?). I meant to say neither yes or no but it isn't applicable. That was a little pushy..! Still.. we wish you the best by all means..!

Pros: Nice employees and the hybrid car Toyota corolla

Pros: very nice and pleasant all the workers

Cons: Wasn't satisfied with the car we were given smaller than the one we ordered.

Pros: Would have gave Record Go a 10 if they did not try and give me smaller car initially than what I rented. I was supposed to get SUV that held 3 large suitcases but they initially presented a Fiat 500 that would not even fit 2. After a healthy debate with the representative, they gave me another car that was able to fit my luggage.

Cons: There were long lines and delays to pick up and drop off car waiting close to 11 hr each time to pick up and drop off car

Pros: Not aware about extra conditions before piking up a car

Cons: Some extra fees been required

Pros: quick and easy. good quality cars.

Cons: Finding the shuttle to pick us up.

Cons: The charge me 80 dollar mor with no reason. I left the car with no reject

Pros: Bad service with bus shuttle from the airport ( a lot of time to wait 30/40 minutes) Agent was not nice

Cons: Car with dirty chairs and tyres were old and smooth

Pros: Everything was set-up and ready to go. Return was a breeze.

Cons: I couldn’t recall the name of the actual Rental company so we did have to call to find out which shuttle was ours on arrival. A little frustrating but easy once we called and got the company name Record-Go.

Pros: Extremely clean new car and good service

Cons: Inability to waive collision damage waiver to be covered by your credit card

Cons: When we told her already had fully covered with DISCOVER CAR,her face turned sour and insisted to get another fully covered by Record-go costing 92 then lower to 77 euros but we denied.The car was covered with mudds.She mentioned the rain would was away in a couple of days. Asked more information about the car, she said she had lots of customers waiting for her and I would know the operation of the vehicle once on the road. She didn't even check the bodice of car .

Pros: πλήρη και άμεση εξυπηρέτηση. επίσης η κοπέλα που μας μεταφέρει στο αεροδρόμιο (Δέσποινα) απλά υπέροχη. Ευγενική και χαμογελαστή

Pros: Overall great experience Just wasn’t too happy about checkin. It got a bit complicated - I could pay with Amex but couldn’t leave a pre with security deposit. So I’ve had to use my debit card. Felt the clerk was selling the insurance too hard. Asked for an automatic and wanted to charge extra. Not sure why. Anyhow overall this was such great value for money, car was lovely and the staff lovely. Particularly at departure the gentlemen that checked me out and the lady that dropped us.

Pros: The service was smooth and the quality was great. The car was as I expected.

Cons: One and only claim I have is the insistent of the the Record Go Team to buy extra insurance. I thank for the proposal of their insurance but I heard that is unwise to risk so much and not to buy their extra offer insurance. It was really annoying.

Pros: Received car as reserved

Cons: Made to add refuel because of 3 litres of fuel missing too full tank

Cons: We waited 1.5 hours to get picked up from the Athens intl airport. The off-site location was very understaffed despite knowing that customers were flying in that evening. Very frustrating

Pros: Quick and super price!

Pros: Kindness

Cons: Trying to sell extra assurance. Car was not full of petrol. Car not exact , the ordered. Car was noisy

Pros: Non Helpful people.

Pros: Liked the car and that they were willing to help. Though the company ties their hands with their restrictions when problem solving is needed.

Cons: Didn't like the fact that they couldn't charge my credit card. Wrong pin number they said. Well...it was not wrong. I put it 3 times but card isn't locked. Soo... sth else is going on. I was forced to buy the security package. Relatives and friends I discussed with had same issues and were forced one way or another to buy the security package. It is not bad but the price is not even close to the booking price.

Cons: I didn't like that they forced me to buy identity insurance after I explained that I already bought insurance (from you)

Pros: Nothing exceptional

Cons: Hidden fees and insurance costs

Pros: Good car for value

Cons: Hard to find the van to get to dealer. We waited at least 45min

Pros: was as expected

Pros: What I liked : all of the above. Shuttle from airport, friendly and VERY helpful staff, choice of vehicles, quality of the car chosen.

Cons: The only difficulty was finding the drop-off location, using the GPS coordinates on the car papers, and the otherwise perfectly functioning navigation system of the vehicle. We managed, but it was a bit tricky.

Pros: Very efficient, really friendly and helpful.

Pros: Very efficient and professional service.

Pros: Great staff, got my deposit back quickly, hybrid car saves gasoline, no hidden fee

Pros: Great people

Cons: Great

Pros: The personnel are excellent. At drop-off, Despina checked us in, reviewed the car's status and drove us to the airport. She was very charming. She also gave us precise information on where to find the elevator to bring us to the departure level from their drop-off/pick-up point (arrivals). Record-go's location for car drop-off is the easiest it can be. Right at the on-ramp for the airport. I like that they constantly run shuttles to/from the airport. There is no waiting.

Cons: I liked everything.

Pros: Efficient, profesisonal, rapid and good quality car

Cons: The information on accessing the RG office from airport wass not very clear (please indicate a transfer van with Record-Go will be available at the spot - we spent 30 min at the bus stop and asked regular buses)

Pros: Good car, very clear insurance/cover options. Good value

Cons: It was not clear how to find the rental company for car collection

Pros: Easy to rent ,nice car.

Cons: The office representative barely speak english,the car was clean but not to the hight standards .

Pros: The staff was very friendly (for pets as well!). The car was practically new and in a very good condition. Certainly value for money!

Pros: New car provided

Cons: That they are unwilling to accept a debit card

Pros: Very good service and friendly staff.

Cons: Nothing

Pros: Good condition cars

Cons: The reception agent was so rude and was trying to force me to buy the insurance, to an extent that he told me “if you don’t buy the insurance you won’t get road side assistance” which is against the rental agreement with discover cars.

Pros: Nobody responded to phone calls, nobody came to the meeting point. So, I left back to the airport without car and have rented car from “Advance” rental agency. And interesting thing, that nobody called me asking: what is happened? Why you did not pick up the car? How we can reimburse your payment. I can call it purely scam and cheating. Shame on your company…

Cons: Nobody responded to phone calls, nobody came to the meeting point. So, I left back to the airport without car and have rented car from “Advance” rental agency. And interesting thing, that nobody called me asking: what is happened? Why you did not pick up the car? How we can reimburse your payment.

Pros: I never took the car they tried charging me more fees per day I’m still waiting for someone to reach out

Pros: Very good company good service new cars

Cons: No

Pros: Shuttle was easy to find as they had directions on the receipt. Driver was friendly and the car was available.

Cons: The inside of the car smelled like smoke, and there was a dent on the door. It didn’t prohibit functionality, but was just surprised they still owned the vehicle. No biggie. Smoke smell was a big deal.

Pros: The crew tryed again and again to make us tae an extra insurance and scare us that we will not have coverage and that no one will help us ...it was scerry

Pros: They were very patient with us

Pros: Very friendly, helpful and customer centric.

Cons: Was a bit far from the airport

Cons: The insurace cost twice the cost of the car

Pros: The car was new but the panel on the drivers side for window control kept popping off.

Cons: The bill wasn’t clear & the insurance discover cars was useless

Pros: Good car. Nice people.

Cons: A bit slow, but probably typical for smaller car rental companies outside the U.S.

Pros: Honest and timely.

Cons: I confused the name for the booking agency.

Cons: Computer system was down causing a longer wait.

Cons: the near-threatening language of the lady Not nice to start your holidays that way

Pros: At check out, friendly & efficient gentleman, car was great, shuttle service to & from the airport great

Cons: Could do without the high pressure at pick up, from the 2 women at the front desk, wanting us to buy extra insurance from them, when we had already purchased extra from discovercars.. said it wouldn't be honoured

Pros: Despina brought us to the next metro station after dropping off the car.

Pros: Extra insurance Bert expensive

Cons: Fast and nice people working

Pros: the cost of the car was cheap but the insurance was too much expensive....

Pros: The car wasnt clean and more specifically outside, it's tire, on driver's side was broken from the moment we picked it up and we had to fix it immediately. However, the car was new and very easy at its use!

Pros: The client service experience, the cleanliness of the car, overall value for money

Pros: I didn't like the service by Record-go.They didn't help me a lot.

Cons: In Greece since 2022 it is by law necessary the car to be equipped (months NOV to APR) either with winter tires (mud + snow) or with snow chains. The law implies penalty (80€) for not conforming. Car was not equiped with neither options but instead you could rent snow chains (per day fee) Unacceptable

Pros: Efficient, fast, close to airport and vehicle provided was excellent.

Cons: Representative insisting on extra insurance even though I said I was covered by my credit card company.

Cons: Υπήρχε παραπλαντική διαφήμιση στο internet για το ποσό των 9 €/ ημέρα, το οποίο όμως στην πορεία διαπιστώσαμε ότι δεν ανταποκρινόταν στην πραγματικότητα γιατί δεν περιελάμβανε την απαιτούμενη ασφάλιση του αυτοκινήτου κυρίως για τον κίνδυνο της κλοπής, με αποτέλεσμα Με την απαιτούμενη ασφάλεια η τιμή ανήλθε σε 32€/ την ημέρα. Η υπάλληλος που με εξυπηρέτησε αδυνατούσε να μου εξηγήσει το θέμα της ασφάλειας και της αύξησης του κόστους και δεν μιλούσε καλά ελληνικά.

Cons: They wanted to pay 130 more for full coverage, i paid 80 in advance for the possibility of a non full gaz tank ,and when i asked ehy this or why that the girl in the help desk always talking about the company's policy . THE CONTRACT WAS IN SPANISH!!!

Pros: The excellent service which provided

Cons: nothing, everything was perfect

Pros: Great and friendly staff as well as new fleet of cars

Cons: All was amazing!

Pros: Didnt really like their service as they were just trying to take my money

Cons: Rudeness

Pros: Cristina was amazing 🙏

Pros: No toucheless payment in 2022???. tricky and non friendly rules (if I have debit card I will have to pay for more insurance program!!). Unacceptable

Cons: Don't accept debit cards for insurance

Pros: Everything as described!

Cons: Too busy during pick up. Although the process was less than 10 minutes, more than 30 minutes were required as there was only one person for everything. More stuff would be great.

Pros: The service was fast and amazing

Cons: The service was fast and amazing

Pros: Fast transport to and from the airport. The drivers where very kind and helpful.

Cons: The employee didn’t respect my contract. She asked a credit card instead of my debit card even if I pointed the regulation in my contract. Then I explained that I have rented several cars by record go with my debit card and it seems that she is not informed about the regulation. However, she didn’t accept my debit card. I explained that I will provide the requested credit card as I did, but then I am going to leave a negative feedback to the company. Anyway she informed me that she doesn’t care.

Pros: Πολύ ωραίο καινούριο και φτηνό αυτοκίνητο. Εξυπηρετικό προσωπικό

Cons: Υψηλό το ποσό της εγγύησης και επιπλέον ποσό για την εγγύηση του καυσίμου.

Pros: Up grade at reasonable price

Cons: Quick, great car,when returned no fuss and made up extra fee.

Pros: Easy, friendly, great price, no surprises, all as expected. Fab!

Cons: Pick up was very slow, waited about 45 min until we saw a shuttle, was worried we were in the wrong place til we finally saw them.

Pros: Everything was great !!!!! Keep doing the excellent job !!!

Pros: The car it was new

Cons: The company charge you more without telling you anything

Pros: Almost new, very good car, with lots of features on it.

Cons: The waiting time for their shuttle could be shorter.

Pros: the staff

Cons: there was nothing i did not like

Pros: The staff were lovely and everything was easy and straightforward

Pros: Very responsive staff willing to help.in any issue

Pros: Originally picking up the car was fine, but then when the car broke down the service of returning it and getting a new car was absolutely terrible. The second car we got was good though.

Cons: The Roadside Assistance number on the car was for Spain and not the correct number for Greece which added time and confusion to figuring out our cars issue. The company made us return the keys (which was normal) but then told us to got back to the broken car and wait for a tow truck. This took a considerable time out of our day and ruined our vacation, even though it was fully Record-go's problem. The representatives were very argumentative and not helpful throughout the entire process.