Surprice at Bergamo Airport

Pros: I didn't like anything, I was stolen by canceling my reservation and being assigned a new reservation more than 700 euros and a shocked car. And I will prosecute you with the concerned authorities.

Cons: Nothing

Pros: Nothing. They were rude.

Cons: Everything. They didn't have the car I ordered. I spent the entire day going to their office and then back to the airport. I had accommodation booked in Bellano and didn't get there in time, so I had to book another hotel in Bergamo. Cost me over €120.

Cons: Bergamo is busy. Hard to work out where to go to collect cars! We were group of 15 with 2 babies! Eventually got to the pick up, the agent was extremely rude. Basically told us our Voucher from Discover Cars was worthless. He said we had an excess of £4000 which we would be charged in full if there was even a scratch on cars. As we had hired two expensive 9 seaters! He demanded we pay a further £450 per vehicle! He was aggressive and we felt scammed! We were left without cars!

Pros: The give nice prices on line, but there are hidden cost that only come up at the time of the car pickup.

Cons: They are not for the holders of the USA drivers license. USA drivers licenses are not international format that this car rental requires.

Pros: Sur price cancelled my booking because I miscalculated the local time of my flight landing and wanted to charge me 3 times the booking amount

Cons: Sur price cancelled my booking because I miscalculated the local time of my flight landing and wanted to charge me 3 times the booking amount

Pros: Staff at rental place not helpful and arrogant.

Cons: Waited almost 2 hours for pick up because they didn’t mark properly the pick up car and didn’t answer office phone for proper directio.

Pros: Beware of their SCAM. Book with someone else. What a joke. Aweful way to start a vacation . Super unpleasant staff. Threatened us and another couple in there. Good lord. I’m a 55 year old female so I couldn’t be that much of a threat to them but I did refute to pay an extra €350 for the insurance I already had!!!! They tried to get the extra €350 out of the other couple too, using another lame ass excuse. 😱 even if I DID need insurance it does NOT cost € 85 a day……. Shame on you!!!!!!

Cons: Biggest SCAM company I have come across in a long time. Wanted to charge me €85 a day for mandatory insureance I had already booked. Ended up going next to get a car for less than half that……

Cons: Their's office losing at 23.00. I deal with i will be at 23.30. They said they will wait. When i came at 23.25 - noone was there. I supposed to hire taxi to hotel and next day taxi back to airport to rent from another supplier which total cost me over 400$ unexpected expenses

Pros: Terrible service with a screw you attitude. Car was disgusting inside. A fairly new car that had not been cleaned.

Cons: Everything

Cons: We reserved an Audi and we get a Fiat. It has need to change the oil because was the led open. We had a small problem with the car: for three times I couldn't accelerate. I had to stop the engin and start again.

Pros: aksing more 400 Euro extra for rental !!!

Pros: Nothing. It was insulting.

Cons: As we found out upon arrival at destination, the car was not available, even if it was confirmed by phone a few hours before. The Surprise representative answered the phone once, then rejected all our subsequent phone calls.

Pros: Nothing

Cons: Very very rude staff. Tried to give us a faulty old and a very dirty car. Had to push really hard before they changed the vehicle. I had opted for full insurance but on the desk they said I need to buy insurance as they dont care what third party promised us. Avoid at all costs

Cons: They charged us 320$ extra for the full insurance bc they said turkish drivers license is not valid at their company unless we pay that.

Pros: Clean car

Cons: Picking up the car took unnecessary long time, trying to upsell for extra coverage even though i bought one via you - they knew it - tried to discourage and puah theirs

Pros: The Surprice agent was rude and abusive. He told us we either pay the extra money or no car

Cons: I believe they con the majority of clients why have a pick up time on the website when obviously it’s not used. The agent’s attitude was rude, aggressive & abusive and he was quite prepared to leave us stranded in the industrial estate at Burgamo if I hadn’t paid the higher rate for the vehicle

Pros: SHIT

Cons: It was horrible!!! We ourselves had marked when the car was needed at 11:00, but we arrived at 8:25. I contacted the indicated phone number +393495952067, they said when there is no such reservation, then I sent a whatsup voucher-DC-5161732, then they said wait until 11:00, 11:00 came, no one came, I called, they didn't pick up the phone, I wrote messages on whatsup, they didn't answer, I lost it two hours simply at the airport plus the next car cost to rent the space for 3 days, cretinism on th

Pros: Nothing

Cons: The service was very rude, I was lied to multiple times about the deposit and how much it would be etc. upon dropping off the car I was yelled at when entering the office before I even said anything. Also the car had damage on all sides and every time I started the car it popped up saying it was 3 months late on service

Pros: Excellent.quick service

Pros: The bumper was damaged when we got the car and help by an old piece of tape. When we drove on the highway it flapped in the wind. We spent 15 EUR to buy new good quality to tape it.

Cons: We received no guarantee in writing that the damage was there before we got the car so we took a video ourselves as evidence before leaving the parking lot. Also, the was no record of the fuel same-to-same, when we returned it with more than when we took it, we were questioned about it. We got an upgrade, so although it was not ideal, we really should not complain - it was a great car considering the upgrade but we still fear complications due to lack of documenting when we picked up the car.

Pros: Quick checkout

Cons: Disgraceful customer service from Autoone employee, he was rude, disrespectful, extremely unprofessional and prejudiced.

Cons: No clear policy about the car Rental deposit. I ask to see with me all possible problems with glass and tires as i didnt include on the insurance, and the guy declined to do so. I told him i would complain about his behavior.

Pros: Easy to sort

Cons: Not enough clarification on insurance when booking and wrong information given re fuel

Pros: The car was in good condition.

Cons: the office outside of airport, you need shuttle to get there. The rental company didn't want to give me the car because on my driver license they didn't find word INTERNATIONAL. I rent cars all over the world with this driver license more than 10 years. They asked to add 150 euro on top of previous price and then the license became valid from their side.

Cons: The agent was aggresively trying to cnvince me to pay additionally for their insurance, even though I told him that I bought this already online. He tried different schemes to make me purchase that - needed a credit (not debit) card, on which he blocked 900 €, but I also had to prove that I hav 2500 € available on the card. He even asked to see that in my mobile banking app!!! The car that I picked up was dirty and with lots of scratches. I’ve filmed it all around and sent the video to them.

Pros: Quick, friendly pick up. They should explain their strange rule of having to clean the whole vehicle before you return it though.

Cons: Awful drop off. Rude and wasn’t understanding that dried salt marks can’t really be helped. Clearly just out for an extra €20

Pros: The car had no problems.

Cons: The were very impolite. They didn’t really explained to us anything. They were in a rush, both when picking the car and when leaving it.

Pros: Autoa hakiessa hinta oli yli kaksinkertainen mitä sovittu!!! En voi suositella kenellekään!!!

Pros: They gave me refund for AdBlue

Cons: AdBlue should not have been almost out when I got the car. The most aggressive insurance sales I have encountered, at one point I was told I can’t rent a car if I don’t buy insurance from them (I had insurance from DiscoverCars). And while I know they can’t refuse the car, I still ended up buying it as they were threatening with all the costs if something happened. Car had engine light on, AdBlue light and I had no way of reaching them as they didn’t send me the contract email and didnt reply to

Pros: nothing

Cons: Horrible experience, Surprice never more

Pros: The car, although it had an oil change warning on when I picked it up and the entire time I had it, was not in terrible shape.

Cons: Deceptive practice, overcharge (disputing with credit card) lack of information in getting the shuttle to pick up the car.

Cons: Car rental was cancelled despite information from my side that pick will be delayed. I sent email using the link on the voucher and called several times to the car rental company 2-3 hours before pick-up but they did not pick up phone. I was left with no car and no support.

Pros: Nothing

Cons: It is absolute scam of car hire

Pros: Everything was ok except car model and fuel case.

Cons: I didn't like that it was indicated MB Vito during reservation, but I got Renault as the same class car. I hoped to get MB, not Renault. I got the car with 2/3 of fuel tank and had to get back with the same amount. I realy don't know how can I estimate how much fuel do I need to fill up the thank to get exact level...

Pros: Fast efficient pick up with everything carefully explained. Ditto with the drop off. Staff also very friendly and polite.

Cons: Car had a bit of damage to the rear on pick up and was German registered which I found strange.

Pros: Shocking. The agent was arrogant and rude and couldn’t have been slower (purposefully I’m sure) if he tried.

Cons: It took us 4 hours to rent our car because of the queue which with 3 young children is just terrible

Pros: Worst service I have ever had, they ripped us off with there insurance

Cons: Worst service I have ever had, they ripped us off with there insurance

Pros: Nothing

Cons: Everything

Pros: This time we had no problems like previous, obviously if you are not for the first time there, they are not trying to sell more insurences... BUt the car was perfect, new, economic and the shuttle was fast, personal also did they work quickly.

Cons: The car was i little bit dirty inside and outside below , so you can not see is it hit or it is mud..

Pros: I am hopeful that you will give us back our deposit.

Cons: It was a very stressful and expensive start to our holiday.

Pros: I had very very bad experience due first car break

Cons: Hard to find long time waiting for shuttle buss…confusing also. Car key didn’t work suddenly and I needed to pick up a new car 2,5 hours car driving or taking train 4,5 hours. They offered taxi first day the next day they say that they never said this. Assistance pick up the car the next morning total disaster and I had a smal child on 3 years. I lost 2 days of holiday and the wrote a complain and they didn’t even answear back Never Again

Cons: The car was parked outside in the sun

Pros: Nothing

Cons: It was a truly dreadful experience When we arrived the person at the desk said we were not insured through them whatsoever despite our excess that they would take 6,800 as a deposit on the car rather than 1200 as said by you would be a possible deposit the person was awful to us I phoned your office You did not give me a straight answer despite my paying the excess to discover cars your representative did talk to the person in surprice cars but they still insisted they in no way recognised our

Pros: Quick and easy, straightforward

Cons: I wish they had a spare tyre in the car - we had to wait 3.5 hours one day because we had a flat and needed it repaired

Pros: nothing

Cons: it is deliberately misleading the client. Only on the spot it turns out that it is necessary to buy insurance! I submit the matter for charge-back to the bank and I hope that these practices will be terminated

Pros: Not easy to find the bus.

Cons: They ask for insurers again, be agree with the company before start to rent out other cars (discover cars)

Pros: Quick

Cons: Extra charges and unexplained costs after already paying for insurance online!

Pros: The person how work there was kind and helpful

Cons: The baby seat was not stable on his place and not look strong enough

Pros: Nothing good about the service . They were only interested is selling you insurance. I took out full coverage when I booked the car but was told when I got there the insurance I took out wasn't worth the paper ot was on. He said "they don't own the car how can they insure it" he then told me I would be fully liable if there was any damage done to the car. I ended up paying an extra 225 euros I was left with no choice. So avoid this company at all cost they are cowboys

Pros: Nice and clean car

Cons: It was late, we had extra insurance but they wanted that we had used their extra insurance even it was 3 times more expensive.

Cons: The service representative was fine but had to deal with incorrect information provided. This seems to be a problem ever since Booking.com became the major consolidator of rental cars.

Pros: Nothing, really! Bergamo Airport dept must stop working! The agent (3 June 2022, 09:00 a.m.) was totally rude! He did not admit any problems we coped with. Indicatively:we couldn't find the shuttle bus to pick us up, for more than an hour and even after we to called him 3 times, he did not advise us properly. The shuttle bus had no obvious logo, just an A4 size of paper sticked on the rear side window. The agency resides in a car parking 3 km away. Only 1 agent to deal with 9 queuing clients.

Cons: The agent told every customer that he didn't accept the full coverage they had bought online by X-Cover. The same happened with us. When I objected that I wouldn't buy again a full coverage because I already had one (VCJFX-FVRXW-INS), he threatened me that he would withdraw 700-2000€ for deposit. It was a real blackmail. He led us to the point that we pleased him to pay twice the coverage to get the car, since in the middle of nowhere we couldn't find an alternative solution. NEVER AGAIN!

Pros: A lot of hassle to find the car rental place with 3 kids! No sign at all when coming out of arrivals. Had to ring! Other than that, agent was very efficient, car was clean.

Pros: The price

Cons: The voucher gave the wrong shuttle bus details and only that I rang the office, I would have been waiting at the airport still today!

Pros: The car was nice, clean and new. Drop off process was fast

Cons: Almost everything of picking up process was bad. They lost me 2 ours and a lot of nerves

Pros: Nothing.

Cons: Everything.

Pros: Difficult find transport bus from airport to officee.

Pros: Very bad service, rude and unpolite agent

Cons: Very bad service, rude agent. We were forced to pay almost double amount from the confirmed amount. The agent said that the taxes were not included, also forced us to pay full coverage insurance. Never again!

Pros: nice service

Cons: picking up was rather annoying - the shuttle bus didn't come, we waited for it for over 40 minutes and then went there by taxi. otherwise everything was just excellent.

Pros: Very good price, nice staff at check in and check out

Cons: The waiting time for the shuttle bus at pick up and drop off was a bit longer then expected.

Pros: everything was ok

Cons: we waited 2 hours for transfer from the airport to the office and called about 5 times

Pros: Nothing service was shocking I will never use them again

Cons: Nothing terrible company and service.

Pros: Low price

Cons: No refund for smaller car than I booked. Expensive insurance offer

Pros: We couldn’t contact them

Cons: Trying to con customers into buying unnecessary insurance.

Cons: Cost of AdBlue and taxi

Pros: Nothing except the advertised price

Cons: They are cheating with scratches. Also the process was too long. The agent talked a lot by phone (with different people) while we just waited for her. Th shuttle service is not reliable.

Pros: The car provide was as described and very cheap

Cons: The pick up point is a long way away and shuttle bus didn't run. English speaking was bad. The car was very dirty outside, had an oil warning light on and low washer fluid. The pick up location was dark and difficult to inspect for damage. No snow chains provided. I was told winter tyres were fitted, in the light this turned out to be a lie. On return of the car they tried to charge me 50euro for cleaning the car despite this not being in the t&c and the car was dirty when we picked it up.

Pros: I ended up getting another car [a little smaller than I needed] new and clean. The vehicle return service was fast

Cons: Slow service at the rental desk. I ordered a car of a certain type and did not have it.

Pros: No service, did not have to ride me and did not return the money, just shocking

Cons: No service, did not have to ride me and did not return the money, just shocking

Pros: I booked an Economy Elite car, but got an ordinary Fiat. This is not acceptable. There is nothing "Elite" about a Fiat!

Cons: They didn't understand that I chose them, as they pretend to provide a more luxurious car than only one in the Economy category! Swindlers!!!

Pros: new car

Cons: shuttle bus on airport without name of car rental company; not efficient shuttle bus service, long time for dropping off the car

Pros: The car was fine. But very unpolite caragents (the Company name is: surprice car rentals) I’ve rented many cars during the last years and I’ve never had such a bad experience. They would not accept my visa-card (I’m always using that visa card). If I would buy “the full cover insurance” Then they could read my visa card. I told them I already have the insurance via my own insurance company. There reply: “it’s good to be more covered.” I think that is blackmailing. Never use them!

Cons: Nothing. Very unfriendly. There only focus is profit. We waited 15 min when we arrived because they also tried to persuade the previously customers to “the full cover insurance”☹️