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Automania at Palermo Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice staff
Cons: Not on site at Palermo airport
Pros: Friendly and helpful staff
Cons: Had a few issues with car. Headlight was out and check engine light came on several times
Pros: Great to deal with offered a better rate and include a better insurance policy when checking in. Thank you absolutely the best
Pros: Fast and great service service.
Pros: Fast and to the point.
Pros: Absolutely nothing! Automania was my worst car rental experience of all my travels. They use dishonest methods and forced us to take out additional insurance even though we were fully insured, without which we could not take possession of the car.
Cons: Terrible service! The counter person is completely unhelpful and I would never recommend renting with Automania. A claim was filed with discovercars for the insurance fees charged by the merchant when we were fully insured with Discovercars insurance.
Pros: Compared with the many horror stories of some other agencies told online, our car renting experience with Automania was normal and smooth.
Cons: We booked Automania through Discover Cars and chose the full coverage for the insurance. We didn't know till we were picking up the car that at least the theft/collision was provided by Discover Cars not Automania. The Automania agent stated how inconvenient it'd be if theft/collision happened, which must be true but it'd also be impossible for us to double the payment on the spot to buy a repetitive coverage. It'd be helpful if they communicate this earlier.
Pros: Bon contact.
Cons: Comme on a eu un incident en rayant la porte coulissante le retour s'est avéré plus compliqué mais cela s'est cependant bien passé comme nous avons payé les dégâts tout de suite.
Pros: Car looks good but drives badly….had a lot of smal damages and, so far I saw and suspect a big (bad) fixed damage
Pros: Automania provided a free shuttle service to the airport.
Cons: The pressure to buy extra insurance. It was evident that they would ensure to 'find' a fault if we refused to buy the extra insurance for £150.
Pros: Recommended, alles gut!
Pros: Good communication, honest and legitimate business.
Pros: All was good, staff very friendly
Pros: I was very pleased when I picked up the car to find English is spoken.
Pros: Quick and easy to deal with , I will be using auto mania again
Cons: The first car had 97000 on the clock and was scratched everywhere. After leaving the depot we did 10km on the motorway and noticed the tyre warning light. We phoned and took the car back. They sent the car out knowing it was faulty as they acknowledged that it was due to be fixed in Palermo. They then tried to get us to pay 5 euros for the fuel we'd used doing the 20km to bring it back. We then left with a second car that was much newer and everything was fine after that.
Pros: Picked up and dropped off from airport fine. Location easy to find. Quick service.
Cons: Still an attempt to sell their additional (very expensive) insurance despite having paid for yours. Attempt to say yours wasn't good enough. You should organise that this doesn't happen if someone takes your insurance.
Pros: Friendly. Very good explanation. Clear conditions.
Cons: It's not at airport but short transfer time.
Cons: Can't think of anything.
Pros: Value for money
Cons: Too far from airport
Pros: Ease to processing the documentation when collecting & ever easier when returning.Photos taken when collecting & again when returning.
Cons: The car rental had high mileage but it was in good condition nevertheless.
Pros: Perfect service people. Good car
Cons: Need to check the windshield wiper blades. They were stripped and didn’t clean the windows. Couldn’t drive during heavy rain. It’s rains heavy in Sicily EVERYDAY!
Pros: They did everything possible to make the car rental work for us and our schedule in Sicily.
Cons: Nothing, they were very helpful about everything
Cons: See trustpilot review.
Pros: Rip off and thief
Pros: very little
Cons: the car was overpriced, we had to buy extra insurance (additional cost of 300 euros) at the desk because we did not have a credit card in the drivers name. the desk is off site and you cant assume a tourist will have a working phone when they arrive in Sicily to call the number as per instructions. the stop is not next to the pharmacy as per the instructions. The car was average, we had problems with the wheels slipping, one of the front lights didnt work and the battery of the key was low
Cons: They are not at the airport but charge an airport convenience fee, they also forced us to pay double with their insurance even though my credit card provides insurance on car rentals.
Pros: Great service.
Cons: Make it more clear that you need a creditcard
Cons: Constantly feel like they’re trying to add charges, as per comments above and then trying to add car wash charges for normal road wear/dust…
Pros: Good customer service support - polite and courteous representatives.
Cons: The battery of the vehicle we hired was faulty. We hired the vehicle for a week trip in Sicily, and on three separate occasions the car randomly wouldn't start. On one occasion, I had to seek help of three strangers, and we had to push the vehicle along the road to get it to jump start. Not good for a car that cost me circa £300 for a week of hire.
Pros: Ottima esperienza. I ragazzi che lavorano lì sono stato molto cortesi e disponibili. Sia all’arrivo credo Mirko che è venuto a prendermi al aeroporto che Marika,la ragazza del desktop molto professionali e gentili, sia al andata,pur avendo qualche problema nel trovare l’ufficio i ragazzi hanno risposto al tel immediatamente è molto gentilmente mi hanno aiutata. Team professionale e efficace. Grazie
Cons: Lots of hidden costs - car washing etc after basic use. Extra charges on arrival re credit card options. One of two drivers having a credit card wasn’t enough to not incur a cost
Cons: Car was with scratches. At drop-off scratches were counted very scrupulous. I see no reason if it already contained too amny scratches.
Pros: Chiara was friendly and efficient.
Pros: Car was relatively clean
Cons: The car was under powered, slightly damaged. Like I said earlier, the basically scammed us and were very rude.
Cons: Automania is the worst rental car experience I’ve had. They did everything they could to charge ekstra money. Never had a problem with other companies.