Automania at Palermo Airport

Pros: Employees very kind. good car according to reservation

Cons: Nothing

Pros: Automania agents were very helpful from the start, the vehicle category i had initially selected was not suitable for us and i was happy to pay more for an upgrade; but Automania were fantastic, they allowed us to upgrade at no extra cost as a gift to us on our honeymoon (FYI - it was amazing, 3 weeks touring the beautiful island of Sicily) and also the preferred vehicle size was available. Can not thank them enough for making the service an amazing experience. Thank you so much!

Pros: Great service, honest and quick service.

Cons: NA

Pros: Very speedy and easy to contact. Perhaps have a info sheet in car about parking, important traffic signs and toll (how to get ticket /pay)

Pros: Nice, beautiful car, friendly staff, proffesional service. Close to airport.

Pros: Трансфер с аэропорта и назад

Cons: Машинка ,тойота маленькая, которая досталась хоть и новая но мощности в ней маловато, медленно разгоняется особенно в гору.

Pros: Seamless experience where we had the full coverage from DiscoverCars.

Pros: The price was good, and the return was painless.

Cons: While it was my fault for not reading the reservation email closely, I didn't realize that I needed an actual credit card for the supplemental insurance. It isn't clear to me why a debit card cannot be substituted.

Pros: Online form to speed up the pick-up process, car was in too notch condition

Cons: because of a strike in the airport we had to reschedule everything. they were very helpfull changing the schedule but it is a shame that they charged us such a high price. One day extra rent was 20€, while the cost for 4 days was not even 30€. The 84€ extra they charged for leaving the car in another airport where they are stationed as well, is high bur I can live with it.

Pros: Very good pick up drop off and car above expectations

Cons: Nothing

Pros: Jestem poraz kolejny zadowolony, polecam

Pros: La macchina scelta corrispondeva quella consegnata, la cortesia degli operatori molto elevata e non hanno fatto pressioni sulla copertura assicurativa.

Cons: Non ne ho trovati.

Pros: Приємне обслуговування персоналу.

Pros: So happy and friendly.

Cons: Almost no hidden xtra fees beside roadside assistance

Pros: All was perfect!

Cons: Nothing

Pros: Didn’t try to rip me off like a lot of hire car companies do.

Pros: Medewerkers waren vriendelijk, spraken goed engels. De auto was (op wat deukjes en krasjes na, maar dat is te verwachten op Sicilië) in goede staat. De medewerker maakte zowel bij ophalen als bij inleveren foto's voor me die ik ontving per mail. Er waren geen problemen!

Cons: Niets

Pros: Gli orari molto flessibili,la velocità di trasferimento da e per l'aeroporto la cortesia del personale

Cons: I prezzi un pochino alti,anche se perfettamente in linea con le altre compagnie per lo stesso periodo

Pros: Great company! The people are fantastic and always ready to help.

Pros: Everything went smoothly at pick up.

Cons: Ease of finding drop off. Very complicated.

Pros: Quick service, nice people.

Cons: Nothing

Pros: Great service, would highly recommend and very good price!

Cons: The staff are very nice and easy to deal with

Pros: They are helpful and friendly. We did full insurance to be cautious. They didn’t force us to do. We did some search before we arrived in Sicily

Cons: They take you from airport with shuttle because their place is very far from airport and not easy to find

Pros: Great overall experience. Great communication, Marco was great.

Pros: Nice personel

Cons: Them not knowing how the insurance from discover cars worked so we almost paid them more for their own insurance.

Pros: Friendly and quick service.

Cons: This was a big problem, I had to pay another insurance in order to cover any damages occurred during my trip , even though I paid a small portion with discovers. The car rental company told me that I didn’t need to get Discovers insurance, it won’t cover much of something happened. I not happy for paying twice for car insurance. Robert 514-772-6211

Pros: Quick in- outcheck

Cons: -

Pros: Express check out very good as they ask for your details prior to collection. No long wait. Regulations and rules pertaining to car loan was fair and correct compared to past rent from previous company in Sicily.

Cons: Nil

Pros: Quick and easy

Pros: Nice vehicle

Cons: We were unable to change the designated drive without paying 400 additional euros.

Pros: contact, speed of pick-up and drop-off

Cons: specific checking of the car after journey, own photos of every part is a must !

Pros: Very helpful agent at pick up

Cons: It was hard to find the rental drop off location and then in which parking spot to leave the car Especially at 5 am when no one was around in Catania

Pros: When picking up our car in Palermo, we noticed a few nicks in the one tire and the representative was quick to have someone completely change the tire to make sure we were safe.

Pros: Friendly, fast drop off, good car

Pros: Friendly staff, we had an issue with the car and it was swapped over with no issues.

Cons: Palermo pick up was fine. Parking bays and desk not the easiest to find in Catania, some bigger signage needed. First car we had did not have any washer fluid and one of the jets was broken. It was fixed to work but was still not great. The car had a loss of power and was very tired. It was swapped over fine but we lost a few hours of our day to do so. First car

Pros: Nothing, 0, never ever again.

Cons: This company is the worst i ever found. They try to sell us a insurance (300€) and treat us very badly an rudely exactly when we deny. We already had a insurance, purchased at your website. The car was full of scratchs, dents and was very dirty inside and outside. When we return the car, they try to scam us, whith a scratch that the car already had. Luckely we did made a video in the pick up. The are not a honest company and people, they are only trying to scam tourist.

Pros: Professional

Cons: Great service and people working there

Cons: They forced us to souscribe to an insurance even if we already had one

Pros: Great service, reasonable prices, shuttle service from and to the airport, quick pick up and drop off of the car. Car was clean and new, better than expected. We were very satisfied.

Pros: Fast service even though they are not located at the airport and need to shuttle customers back and forth to airport. Nice and friendly staff

Cons: We waited for 30 minutes to be collected from Palermo airport. Bad instructions to drop off at Catania airport so we spent 40 minutes trying to find it. Should sat: go to Catania airport, head for long term car park, then VIP park and rental area. Address given could not be found on Google maps, Automania didn't come up on google maps, nor did VIP park from a distance. We were in a real panic. Please provide clearer instructions for drop off.

Pros: Nothing

Cons: Everything

Pros: Nice staff

Cons: Not on site at Palermo airport

Pros: Friendly and helpful staff

Cons: Had a few issues with car. Headlight was out and check engine light came on several times

Pros: Great to deal with offered a better rate and include a better insurance policy when checking in. Thank you absolutely the best

Cons: Nothing

Pros: Fast and great service service.

Pros: Fast and to the point.

Pros: Absolutely nothing! Automania was my worst car rental experience of all my travels. They use dishonest methods and forced us to take out additional insurance even though we were fully insured, without which we could not take possession of the car.

Cons: Terrible service! The counter person is completely unhelpful and I would never recommend renting with Automania. A claim was filed with discovercars for the insurance fees charged by the merchant when we were fully insured with Discovercars insurance.

Pros: Compared with the many horror stories of some other agencies told online, our car renting experience with Automania was normal and smooth.

Cons: We booked Automania through Discover Cars and chose the full coverage for the insurance. We didn't know till we were picking up the car that at least the theft/collision was provided by Discover Cars not Automania. The Automania agent stated how inconvenient it'd be if theft/collision happened, which must be true but it'd also be impossible for us to double the payment on the spot to buy a repetitive coverage. It'd be helpful if they communicate this earlier.

Pros: Bon contact.

Cons: Comme on a eu un incident en rayant la porte coulissante le retour s'est avéré plus compliqué mais cela s'est cependant bien passé comme nous avons payé les dégâts tout de suite.

Pros: Car looks good but drives badly….had a lot of smal damages and, so far I saw and suspect a big (bad) fixed damage

Pros: Automania provided a free shuttle service to the airport.

Cons: The pressure to buy extra insurance. It was evident that they would ensure to 'find' a fault if we refused to buy the extra insurance for £150.

Pros: Recommended, alles gut!

Pros: Good communication, honest and legitimate business.

Pros: All was good, staff very friendly

Pros: I was very pleased when I picked up the car to find English is spoken.

Cons: Online

Pros: Quick and easy to deal with , I will be using auto mania again

Cons: The first car had 97000 on the clock and was scratched everywhere. After leaving the depot we did 10km on the motorway and noticed the tyre warning light. We phoned and took the car back. They sent the car out knowing it was faulty as they acknowledged that it was due to be fixed in Palermo. They then tried to get us to pay 5 euros for the fuel we'd used doing the 20km to bring it back. We then left with a second car that was much newer and everything was fine after that.

Pros: Picked up and dropped off from airport fine. Location easy to find. Quick service.

Cons: Still an attempt to sell their additional (very expensive) insurance despite having paid for yours. Attempt to say yours wasn't good enough. You should organise that this doesn't happen if someone takes your insurance.

Pros: Friendly. Very good explanation. Clear conditions.

Cons: It's not at airport but short transfer time.

Pros: Fast.

Cons: Can't think of anything.

Pros: excelent

Cons: excelent

Pros: Value for money

Cons: Too far from airport

Pros: Ease to processing the documentation when collecting & ever easier when returning.Photos taken when collecting & again when returning.

Cons: The car rental had high mileage but it was in good condition nevertheless.

Pros: Perfect service people. Good car

Cons: Need to check the windshield wiper blades. They were stripped and didn’t clean the windows. Couldn’t drive during heavy rain. It’s rains heavy in Sicily EVERYDAY!

Pros: They did everything possible to make the car rental work for us and our schedule in Sicily.

Cons: Nothing, they were very helpful about everything

Pros: Nothing.

Cons: See trustpilot review.

Pros: Rip off and thief

Pros: very little

Cons: the car was overpriced, we had to buy extra insurance (additional cost of 300 euros) at the desk because we did not have a credit card in the drivers name. the desk is off site and you cant assume a tourist will have a working phone when they arrive in Sicily to call the number as per instructions. the stop is not next to the pharmacy as per the instructions. The car was average, we had problems with the wheels slipping, one of the front lights didnt work and the battery of the key was low

Pros: Excellent

Cons: Nothing

Cons: They are not at the airport but charge an airport convenience fee, they also forced us to pay double with their insurance even though my credit card provides insurance on car rentals.

Pros: Great service.

Cons: Nothing.

Pros: Shuffelservice

Cons: Make it more clear that you need a creditcard

Cons: Constantly feel like they’re trying to add charges, as per comments above and then trying to add car wash charges for normal road wear/dust…

Pros: Good customer service support - polite and courteous representatives.

Cons: The battery of the vehicle we hired was faulty. We hired the vehicle for a week trip in Sicily, and on three separate occasions the car randomly wouldn't start. On one occasion, I had to seek help of three strangers, and we had to push the vehicle along the road to get it to jump start. Not good for a car that cost me circa £300 for a week of hire.

Pros: Ottima esperienza. I ragazzi che lavorano lì sono stato molto cortesi e disponibili. Sia all’arrivo credo Mirko che è venuto a prendermi al aeroporto che Marika,la ragazza del desktop molto professionali e gentili, sia al andata,pur avendo qualche problema nel trovare l’ufficio i ragazzi hanno risposto al tel immediatamente è molto gentilmente mi hanno aiutata. Team professionale e efficace. Grazie

Cons: Lots of hidden costs - car washing etc after basic use. Extra charges on arrival re credit card options. One of two drivers having a credit card wasn’t enough to not incur a cost

Cons: Car was with scratches. At drop-off scratches were counted very scrupulous. I see no reason if it already contained too amny scratches.

Pros: Chiara was friendly and efficient.

Pros: Car was relatively clean

Cons: The car was under powered, slightly damaged. Like I said earlier, the basically scammed us and were very rude.

Cons: Automania is the worst rental car experience I’ve had. They did everything they could to charge ekstra money. Never had a problem with other companies.