Brid at Palermo Airport

Pros: L’accoglienza ricevuta dal personale della compagnia Brid è stata molto calda. Tutti gli aspetti contrattuali sono stati ben chiariti dal personale al momento della stipulazione del contratto.

Pros: We went through all existing damages on the car before signing the contract.

Cons: On return of the car BRiD claimed some old damages as new!! Rental company had inadequate documentaion of the old damages!!?? As I had documented all old damage with images I could prove they existed before rental. Poor handling!! Advice is to take pictures of all damages. Even the licens plates if looking bent or damage. ( licens plates not shown as part of the car) Also the car roof.

Pros: Nothing.

Cons: The girl in the office didn’t answer the phone for 40 mins AFTER our time of collection. Her excuse was she was too busy and she was alone. Later when the car displayed a fault, she, again wouldn’t answer the phone for more than one hour.

Pros: Straight forward

Cons: Had to wait a bit to pick us up from airport to rental office

Pros: It was a clean new car

Cons: Not friendly at the airport. Desk outside the airport with a shuttle and need to wait 1h to get over there. People not friendly when I struggle to put the baby seat. Don't even want to give a hand or look togeth how it works

Pros: Drop off

Cons: Time spent picking up the car and the total disinterest by the staff when having trouble to set the baby car sits. Value for money a total shamble. Thought I would pay 500+ Euro for a panda and ended up to pay 860 Euro. A good friend rented a Jeep Renegade with another company for way cheaper. I would not recommend neither of you both.

Pros: Excellent experience when dropping off car in Catania.

Cons: Too much pushing for additional insurance when picking up the car.

Pros: Nothing

Cons: Poor communication. Forced to accept additional costs. Rude staff. Gears on car very bad.

Pros: Very friendly and helpfull.

Cons: Working hours. We had to pay additional 90 eur to return car in the morning, at 6:00 We have flight at 8:00

Pros: Very courteous, easy check out

Cons: Their policy about credit/debit cards

Pros: Very efficient car rental agency. Car was clean and the rental process was fast and easy. No long lines.

Pros: Despite the late-night car pick-up, fast, accurate, kind service, and accurate information

Cons: -

Pros: Lots of deep scratches and broken internal parts. Very dirty in the back too

Cons: Because of a fault with the cars fuel system it didn’t recognise it was full and I had to go back to the petrol station and try to put more in even though it was full

Pros: Horrible experience

Pros: De geleverde auto voldeed aan onze wensen.

Cons: Er was geen navigatie aanwezig in de auto. Googlemaps heeft ons goed geholpen. In de ochtend gaan ze pas om 8 uur open, net wat te krap als het vliegtuig om 10 uur vertrekt.

Pros: Great prices

Cons: Driver did not speak English

Pros: Regular communication both before and after booking by WhatsApp was excellent. Prompt shuttle bus service, LPG car saved a lot of money.

Cons: Nothing significant.

Cons: in 30 years renting cars in europe I have never been asked for an international drivers licence....they would not accept my australian licence!!!!

Pros: Nobody force you to buy their ensurance. It is also full-to-full tank policy

Cons: None

Pros: The staff were pleasant

Cons: Brid sent me a text seeking copies of my documents in advance of picking up the vehicle which would speed up the pick up process. The problem was I was on my flight when they sent the text and so didn't see it in sufficient time to send copies. Perhaps if they sought copies of necessary documentation 24 hours in advance it would be an improvement.

Cons: waited an hour to be picked up from the airport for the shuttle to take us to the rental place, which was in Cinisi ~ 10 minute drive from the airport.

Pros: They have new or very young cars in very good condition.

Cons: Service in the office could be more efficient. I had to wait a long time for someone to approach me. The whole process took over 30 minutes and there was no line.

Pros: Everything ran smoothly and staff was profesional and kind.

Pros: Nothing

Cons: As far as I am concerned, they are insurance scammers. We waited 40 mins at airport for them. they are off-site, which is odd anyway. they spent a huge amount of time going over the car, which rang alarm bells. When returning car a slight gash in tyre resulted in 240 euros of insurance to be paid up front. Can I just add, the roads in Sicily are absolutely appalling, a tyre will receive punishment just by driving it off the forecourt. They made damn sure they were getting some sort of money.

Pros: Seemed nice until we returned the card.

Cons: Brid was terrible when we returned the car. They spent an hour trying to scrutinize every little tiny mark down on their hands and knees and then charged us over $100 euros for a minor scuff on the hubcap. They couldn't prove by photo that the scuff did not already exist. We don't think we did it. It's ridiculous to scrutinize so closely for normal wear and tear if you don't have proof. They took way too much time almost making us late for our plane.

Cons: Overcharging, charged a lot more than was promised, and did not get a refund. Car company bases it on unreasonable terms in the contract. Did not get the car we had booked, but a much smaller one. Would not recommend.

Cons: they try with insistence to send some assurance

Pros: Price was competitive and car was very clean.

Cons: The location is far from the airport, staff was unfriendly, shuttle buses do not leave regularly, and the return process was the worst I’ve ever seen. They literally inspected every square inch of the car and debated whether a mark that was literally smaller than half of a pea was dirt or damage for over one minute with their colleagues. I have never seen such absolute overzealous incompetence at a rental facility in my life.

Pros: Servicio de Shuttle al aeropueto.

Cons: nos entregaron un coche mas pequeño del que esperaba

Pros: Bird was wonderful

Pros: The service was excellent and the car was perfect

Cons: Nothing

Pros: Extremely fair charge for damaged sideview mirror. Handled efficiently and professionally.

Pros: They are kind and patient

Cons: Cleanness of the windows are too bad. During day looks good, but by night was difficult to see and become dangerous to drive. Nothing in car to fix it by myself.

Pros: Good value for the money! Good car! Very

Pros: Nothing. It is not suitable for car rental. We didn’t get what we wanted. They said that they wil bring the cars to the airport, but they didn’t. We didn't even get the deposit back.

Cons: The staff was rude. We got a completely different car instead of the Opel Mokka.

Pros: Personal and caring.

Cons: Distance was about 5 or 6 miles away. That wasn't a problem as I expected similar due to the value. Pick up times and drop off times were as goos as they could have been so no delays.

Pros: Convenient, Reasonable.

Pros: They was nice And quick

Cons: Nothing

Pros: Not much

Cons: Once brid realised we had our own insurance they made sure to find whatever minor fault they could to extract an additional €244 fee. Very stressful and very unfair. Ask they could say was that were could"claim on our insurance" like it was the plan

Pros: Nothing

Cons: Staff and the way they conducted there business was not at all professional.

Pros: Car was perfect in terms of condition. Staff were friendly

Cons: Slow process of paper work at pick up - I wouldn’t want to be in a rush for pick-up/drop off. Around 15min transfer by coach from airport Size of car nothing like I ordered- even though class was apparently the same. No wah nissan x-trail and qashqai should be considered the same class in my view.