Drivalia at Palermo Airport

Pros: Very fast friendly and helpful

Cons: Good and efficient

Cons: Dirty car, no windshild washer fluid.

Pros: Nothing

Cons: Had to wait over 190 minutes (3 hours!) to pick up my car. Huge waiting line at the airport desk of Drivalia because of their outdated systems.

Cons: 1) the car had so many existing body damages 2) the car did not have rear camera, only had sensors and made it very difficult to drive in tight spaces in Italy 3) I was not told that it was diesel engine. I had upgraded from a Peugeot to Alfa Romeo for better driving experience but a diesel car does not give that experience.

Pros: Very unhappy with how long it took to get the car

Pros: I was denied pick up by drivalia and was not refunded.

Cons: Not clean, especially the windows from inside. They had never been cleaned. On sunset it was impossible to see. Really dangerous

Pros: Good value for money. The car was fresh and perfectly equipped with modern driving assistance systems, and had a low mileage. Manager spoke English, and she was friendly and helpful.

Cons: A queue for pick up the car at airport desk was absolutely insane. The biggest line among all other desks for car rental. It took 1.5 hours to get keys. I didn’t get a car I wanted and booked, just the same class instead. The car was not so clean, and dusty.

Pros: easy to collect and drop-off, friendly support, we need to change the car one day later, it was uncomplicated

Cons: speed to take the car, a lot of people was there we‘ve waitng 1h for our turn

Pros: The staff was pleasant enough although they were a bit slow compared to service provided in the United States.

Cons: We thought we had to look for Discover cars at the airport. Would have appreciated if you hat told us that we had to look for Drivalia .

Pros: The car could drive and had ac

Cons: Dirty. Dirty glasses. Lots of scratches. Very Long Pick up time. Hard to find drop of zone. Very bad service when problems. Expensive 2nd driver!

Pros: La velocità sia nel ritiro che nella consegna e il prezzo comunque ragionevole avendola prenotata 2 giorni prima.

Cons: Non mi lamento di niente e andato tutto bene.

Pros: see above

Cons: see above

Cons: They don't want to rent you the car. They want to get your money and then get someone else's money for the same car

Pros: Easy to pick up from airport

Pros: They were efficient and provided a nice car even though it was bigger than what we wanted. The car was an automatic transmission which did make it easier for driving.

Cons: We had no issues

Cons: Only 400km of adblue left in the car. The car was also extremely dirty and I’ve also obtained another invoice for what I don’t know

Pros: Nothing

Cons: Previous renter was a smoker, it smelled of cigarettes Car was in very bad shape mechanically and bodywork. As of the moment i picked up the vehicle, the suspension system was knocking, the steering felt loose, they gave me a car with no windshield washer fluid. The body work of the car was in terrible shape, scratches everywhere, dents. Horrible experience.

Pros: The attendant spoke very good English and was very attentive when I had problems with the first car.

Cons: Pick up and drop off was very simple only a couple hundred metres from the terminal.

Pros: The agent was super nice

Pros: quick pickup and drop-off

Cons: time for paperwork at the desk

Pros: It took much time at the desk, waiting (1 hour)and the complex procedure 15 minutes.

Cons: Rest is fine!

Pros: Szybka, sprawna obsługa. Przygotowali większy samochód niż był zamówiony

Pros: The agent spoke English well.

Cons: Nothing I can remember.

Pros: Straight forward procedure

Cons: Chinese car brand

Pros: I didn't get the car, but you don't return my money and you didn't return the money I send you for the reservation.

Pros: Megan at Palermo Airport was professional and excellent!

Pros: Clean, new car. Easy to pick up and drop off.

Cons: It wasn’t the hybrid I expected, it was not electric, rather natural gas.

Pros: The agent at the picking uo

Pros: Quick service, good car

Cons: Window wiper fluid was empty. Hard to find drop off point at catania airport

Pros: There was an additional scratch that was not on the schedule. I asked for it to be logged but was told to take a picture. I am hoping it will not come back to bite me!

Pros: Hanno un parco auto praticamente nuovo. Mi è stato fatto l'upgrade gratuito con una vettura di categoria superiore.

Cons: Purtroppo il banco Trivalia a Palermo ha un unico agente di noleggio, per cui si perde molto tempo per ritirare l'auto, malgrado la responsabile al banco al momento del ritiro stesse facendo del proprio meglio per smaltire il prima possibile la colonna di clienti

Pros: I had booked an automatic car on your website, and when I arrived at Drivalia, they said the car I selected they only had as manual and thus forced me to rent a more expensive car that I didn't want that was automatic.

Pros: The car was clean

Cons: They didn’t support me in the airport change. Ryanair transfered my return flight to Trapani and they made me a payment of 70€ more

Pros: All fine and as expected.

Cons: All fine

Pros: Seems professional and friendly service

Cons: Seriously understaffed and hence way too long queue in Palermo and not happy about getting a DR car, even if they called it an upgrade

Cons: Car check engine light came on couldn't contact customer service

Cons: Price comparing with other european countries are crazy in Italy for the same time of the year.

Pros: The representative was helpful with making sure we had everything before leaving the airport.

Pros: The total experience was almost perfect and we got a free upgrade. The car was almost new, 3500 km.

Cons: The car was not clean, that should be improved.

Pros: Everything was easy.

Cons: The car was almost new in very good condition.

Cons: The car gearbox broke down on the road and we got very bad support from Drivalia. A tow truck fetched the car, that was it and we were left with getting further all by ourselves. If Polizia Stradale hadn’t shown up and helped us with a taxi, I don’t know how we should’ve gotten hold of one! Also we were forced to go to 123 km to Catania airport to collect the replacement car. All in all that cost us a lost day and €350. So I recommend to check the road break down support terms closely.

Pros: Simple and not expensive

Cons: I specifically ordered Fiat 500 and did not get it; first: this should be clarified in advance that such a type/model is not available; second: instead I got some Chinese suv, hard to drive and too big for Italian city roads, making the trip very uncomfortable. Do not recommend.

Cons: the lack of conscience in delivering a car in that state.

Pros: Dobili sve informacije u kratkom vremenu, dali manji depozit od onog na rezervaciji, jednostavno ostavljanje auta

Cons: Došli smo iza 20h i na punktu u Palermu na aerodromu radio je samo jedan djelatnik, a turista bilo puno, tako da se podizanje auta odužilo

Pros: Service as it should be…easy pick up and drop off. Efficient and reliable car. No hassle.

Cons: The car was not very clean.

Pros: Service by Drivalia was okay.

Cons: I think this is a DiscoverCars problem, not Drivalia’s, but the drop-off location in Siracusa provided by DiscoverCars was incorrect—a car dealership which was closed upon our arrival to return the car. Had to wait until the dealership reopened to receive directions to the Drivalia store. Although it was actually nearby, we would have probably never found it ourselves. Get the address right for Siracusa.

Pros: Quick

Cons: No point in having a plug in hybrid on an island where we saw one charging point in 10 days!!!!!

Pros: Veramente bene, molto soddisfatto

Pros: Condition of car and service provided by representative at the Palermo Airport

Cons: Nothing

Pros: Very quick response time to questions. Quick return of security deposit also.

Cons: Picking up car at the airport in Palermo was difficult. Better signs to indicate where cars are located would be helpful.

Pros: We got a new car.

Pros: Car was in good condition, clean and I even got an upgrade to an automatic model

Cons: Finding the car in a dark large parking lot was difficult. Dropping the car off was a nightmare. No one there, no explanation how to drop the keys, hard to find the location and a long trek with luggage to the terminal.

Pros: Friendly staff, no sales pitch to buy extra insurance, fast pickup and return. Will use drivalia each time I go to Italy

Cons: Zero complaints

Pros: Great staff

Cons: Signage to drop off at CTA wasn’t adequate

Pros: simple and fast

Cons: no one there when i returned the car, but i left the keys on the desk (not the counter) and they processed it no problem

Pros: Promptitudine

Pros: Didnt like it

Cons: Ridiculous

Pros: No issues,

Cons: None

Pros: Good price for a new car

Cons: Understaffed front desk. Directions to find car poor. Long walk!

Pros: Love it

Cons: Nothing

Pros: Staff very pleasant

Cons: Difficult to find the desk in Palermo and the parking to drop the car in Catania. Very expensive.

Pros: Great costumer service and competitive

Cons: Car not clean

Pros: Easy oickup and dropoff procedure.

Cons: Car was little bit dirty outside and inside. Customer im line brfore me had complain about this and he got bigger car. We do not choose this option because of travel plans (mountain roads etc).

Pros: Good staff, very good price.

Cons: Car steering felt unreliable. Petrol filling cap was jammed, a serious fault with filling of petrol,

Cons: I rented a car in Leasys at Palermo Airport, everything seemd to be fine, the Guy at the desk once he reserved 600 euro asked me to have my credit card again and It sounded very unusual to me...1 Day After returning the car my bank blocked my credit card because of froud, I have only used this card for rentingn with Leasys in Palermo so I called my bank Just to assurde them that everything was fine, ..they told me that this morning my card has been registered in a website in USA, FROUD !!!

Cons: I did not get the car I ordered, but a much larger one.