Sicily By Car at Palermo Airport

Pros: Overall it was good, the car, the service, the workers.

Pros: We completed the initial setup online, so the pick-up process was quick and easy. Upon arrival at the airport, we took a number and waited no longer than 30 minutes for our turn with the agent. The system is efficient, giving us a yellow sign when it was almost our turn. Drop-off was smooth as well, taking just 5 minutes.

Pros: Quick and easy. Had no trouble whatsoever.

Cons: If you have a mutual agreement that you can offer their cars, then also agree on payment for the insurance, so that the customer does not have to argue with the rental company that he has already paid you for the insurance and does not want to pay again.

Cons: Kesett a gepunk es extra penzt szamoltak fel elég sokat

Pros: Very easy

Cons: Drop off.

Pros: La possibilité de rendre la voiture à un autre lieu que celui du départ

Cons: Pas de vérification de la voiture en notre présence au départ !!! Pas de langue anglaise ni française parlée à la restitution Pas la voiture attendue

Pros: Easy to pick up and drop off

Cons: The website should be more clear on the level of insurance coverages and the deductibles required for the lesser

Pros: tutto professionale e veloce

Cons: non mi sono stati evidenziati i danni presenti dicendomi sono sul contratto e si faccia lei tutte le foto, credo che sia una modalità che va bene fino a quanto all'atto della riconsegna non nascono discussioni

Pros: ...

Cons: The agents in Palermo City (Via Stabile 6A) were the ones closest to us when the car broke down due to engine failure (heavy loss of cooling water/overheating) and during the emergency period, not only did they keep telling us what their closing time was, they didn't make any effort to help us resolve the issue. They asked to block 960€ for the substitute car even though I've already paid 650€ for the first car... Even then, they weren't able to let me see clearly where or why I had to pay this.

Pros: schnell und unkompliziert

Pros: Speedy service

Cons: Cars are not scratch free but the company does not rip you off with made up damages either so it's a good compromise

Pros: Price and time spent for pickup/dropping

Cons: the level of fuel was not correct

Pros: Good service from the beginning to the end. Easy to pick and to return. A good car in excellent condition.

Pros: The car was equipped with navigation, very good and updated without any additional price. Droppinf of the car was very fast.

Cons: None

Pros: Very easy.

Cons: Nothing.

Pros: Nulla

Cons: Tutto macchina sporca

Cons: Received the car damage and I mean the engine with problem , which the day after they change the car wasting a lot of time over my holiday

Cons: Being told forcefully both on pickup and return "you DO NOT have insurance". On pickup, the agent was quite aggressive in trying to get me to buy their insurance despite me telling her that I had insurance with Discover Cars

Pros: They got us on the road and checked back in in good time

Cons: The car was a bit beat up

Pros: Friendly and efficient.

Cons: The car needs new tires. I could never get the cruise control to work. I looked in the manual, but it only names it and does not explain how to work it. I looked on-line and tried everything suggested, but could not get it to work.

Pros: Friendly,and efficient

Cons: Car,was,damaged and not clean on collection

Pros: everything

Cons: do not have a dislike

Pros: They provided a card to charge the car. I really enjoyed the model they provided me.

Cons: The woman had a difficult English to understand and wasn't very welcoming nor enthusiastic.

Pros: Fast and professional pick-up and drop-off. Very fast inspection for drop-off at palermo port office. Helpful and efficient service. THANK-YOU

Cons: Changed the car as we were 2 hours late to pick up, have to pay additional charges for that. At the drop off they for a very small damage to the tire, that was probably there before renting the car.

Pros: The attendant spoke english really well and explained all the details patiently

Cons: We realized after leaving the lot that the fuel tank was not completely full but we let it go and returned the car full of gas

Pros: Very efficient in picking up and dropping off car.

Cons: Inspection of car is by yourself and no one around to help and guide you. There were many dents, scratches and damages in the car.

Pros: Staff were polite, friendly and informative

Cons: The car could have been vacuumed or wiped out. Found a cigarette butt along the side of the driver's seat

Pros: It was very easy and quick to pick up the car. After a very poor experience with a different company the last time I was at Palermo, Sicily by Car were a joy to deal with. The drop off was easy and no extra charges or difficulties.

Pros: The only thing that I would say that was good about Sicily by car was its cleanliness and the support provided by DiscoverCars. Everything else I would NOT recommend

Cons: The service received from Sicily by Car was a disgrace. Upon collection of the car (in which we were late collecting due to a flight delay that was completely out of our control), we were appalled by the treatment we received from the agents. He was rude, aggressive & made us feel very aggravated and upset over the way we were treated. He was no way helpful and threatened to call the police when we asked a question about additional fees. It was also extremely hard to contact them.

Pros: Just okay

Cons: I was not satisfied with compatible car

Cons: Strongly discouraged electric car rental from sicily by car palermo airport.Complete lack of info provided about electric car rental, charging stations, how to charge. desk agent provided/ confirmed WRONG enel electric charging app to download- resulting in inability to charge car after long journey to destination, leaving me with less than 10% and wasting next day of travel- as unable to charge until next day. Rental agency was completely unable to answer basic questions about charging. Waste.

Pros: Perfect service

Pros: Great service from the rental agent and very friendly/professional lady at drop off

Cons: All good

Pros: Easy to find

Cons: We got less seats than we paid for but the agent didnt tell us this, we had 5 people which meant someone had to miss out on the places we visited each day.

Pros: Not much

Cons: Car had battery problems before they gave it to me, but still did. The car was old, dirty, dusty and smelled like cigarettes.

Pros: It was Ok

Cons: You bill me for problème on GPS one week after I return the car. The GPS was not working at pick up. You agrées an cancell thé bill but it was not Fun.

Cons: They tried to charge me for damages already present on the car before I picked up the car. They never noted these damages from previous customers and wanted me to pay more than €600 for damages that were not mine. Also the car they gave me was dirty on the outside.

Pros: Velice příjemná paní na přepážce. Byla jsem velice spokojená s jednáním. Auto mělo najeto jen 44 tisíc kilometrů, jako nové. Nejela jsem 1000 km bez problémů.

Pros: Helpful and quick to respond/act

Cons: Car quality

Pros: Simple, fast and efficient

Cons: All good

Pros: Everything was very good.

Cons: Sicily by Car talked us into getting extra insurance so that if anything happened, we wouldn't have to wait to get reimbursed. Don't think it was necessary, but we took the extra insurance anyway to be on the safe side.

Cons: They threatened me about the Insurance coverage offered by yr Company and tried to force me to sign a new one much more expensive than yrs. The reason was that, in case of problems, I would have been asked to cover directly damages' costs since they don't have any direct agreement with yr Insurance Co.

Pros: I still liked the company and the easiness

Cons: The vehicle was switched to a totally diffuse car and even I asked for the back up camera feature, it was mentioned to me Yes, but in reality was just a sensor beep and no idea how close to the object or who is next to you anyway. Also vehicle’s CarPlay was in and out Occasionally, so have to hold my phone in my hand a few times

Pros: Easy rental, information about where to park etc.

Cons: Winter tires with ZERO profile, no automatic response that the deposit is released, dirty back seats, smell of cigarettes.

Pros: I rented a vehicle from your agency and encountered a slow puncture in one of the tires. Despite using the provided tools to inflate it, the pressure loss persisted. Consequently, I used a foam inflator as a temporary solution. Considering the pre-existing condition, I kindly request a reconsideration of the foam inflator charge. I value our customer relationship and appreciate your attention to this matter. Please find further feedback in the satisfaction questionnaire. Thank you,

Cons: I rented a vehicle from your agency and encountered a slow puncture in one of the tires. Despite using the provided tools to inflate it, the pressure loss persisted. Consequently, I used a foam inflator as a temporary solution. Considering the pre-existing condition, I kindly request a reconsideration of the foam inflator charge. I value our customer relationship and appreciate your attention to this matter. Please find further feedback in the satisfaction questionnaire. Thank you,

Pros: The staff was friendly. The car provided met our expectations. The airport desk and car return areas were very convenient at Palermo airport.

Cons: Overall - excellent, but a bit too much pressure to buy additional insurance when we had already purchased full coverage at time of online booking.

Pros: I’d prefer not to have to paid a deposit.

Cons: That booking didn’t work out. Had to rebook. My fault

Pros: Easy desk experience and good communication

Pros: friendly staff

Pros: The rental company did not do the check of the car at pick up. At drop off , they said I was responsible forthe little scratch on the rear of the car (plastic) and charged me for it. I strongly disagree and will take further action to get my money back

Pros: Speed of actions

Cons: All Windows and mirrors were dirty

Pros: Car was new and good quality

Cons: Communication was poor at the pick up. Got encouraged to pay double for insurance with vague explanations. Unfriendly staff

Pros: nothing special

Pros: The service from start to finish was seamless. Please keep up the great work!

Cons: Outrageous charge for using car for 2 days. I had rented this car originally for 7 days for $193. I turned the carin early after 2 days of use and still got charged $193.

Pros: barrery boosting

Cons: tried to give us a smaller car than booked, asked to sign a vehicle damage sheet before we inspected the car, the car had far more dents bumps and scratches than on the sheet, I took photos of every one of these whilst still at the airport, a copy of the vehicle damage sheet was given at time of pick up but sent on via email, which is pointless if you dont have access to your email or a printer

Pros: They really tried to help us get a car that could hold all our luggage.

Cons: I paid for a station wagon and DID NOT get one.

Pros: Customer relations

Pros: Friendly, efficient and helpful

Pros: Our agent at the Palermo airport was nice and was helpful.

Cons: As mentioned, the car had mechanical difficulties and even after we had spent 30 minutes or more in a driving rain-storm calling for a tow truck ---no truck came EVER. Luckily we were able to get the shifter operating again with help from a resident.

Pros: Return the car was effective and efficient.

Cons: Aggressive selling of additional insurance

Pros: The agent was great she explained everything.

Cons: The car was not serviced properly. Next day tires needed air. My diesel car needed the blue additive to be added. The whole trip I had only driven under 3000 km. This should have been topped up before I picked the car. I understand the car may have stopped working if the additive was not added. Who is compensating me for that?

Pros: Courtesy at the rental desk

Cons: I did not like at all that SBC is working in charge me for two missing plastics front door window sealing. For this reason as per to date they have not yet returned to me the 800Euro deposit on my Credit Card. Keep in mind that the car was returned with no damages caused by me on Tuesday 6th September 2022. I really appreciate if you can contact them urging the return of my deposit.

Pros: The best thing was the price 325 euros almost 6 days. However, in order to help future visitors, it is better to book a car insurance at the desk when you pick up the car because the car insurance of Discover car is not valid and it a different insurance. Anyway, the car was perfect and very clean.

Pros: Very god

Cons: Very good

Pros: Fast, smooth and straight forward. No hidden tricks! They were also amazing as my daughter forgot her bag and they called me. Thank you!

Cons: Car was a bit dirty

Pros: The location

Cons: The basic standard service

Pros: Easy pick-up and drop-off

Cons: Prices

Pros: Straight forward

Cons: The prices are very expensive at the moment. But apparently, it is in all competitors and everywhere too

Pros: Quick service. Easy last minute modification of the rental because of a missed flight.

Pros: Terrible customer service from Sicily by Car and they are trying to scam us out of over $200. They are claiming we scratched the front bumper and could not provide any photo taken of the car not scratched before we rented it. They were clearly trying to scam us and the agents were actually yelling at us and were extremely rude and antagonizing. I would never rent here again

Cons: Terrible customer service from Sicily by Car and they are trying to scam us out of over $200. They are claiming we scratched the front bumper and could not provide any photo taken of the car not scratched before we rented it. They were clearly trying to scam us and the agents were actually yelling at us and were extremely rude and antagonizing. I would never rent here again

Pros: Very new car, very fast check-in.

Cons: A little bit too much expensive. Car was not clean enough.

Pros: Clear car, great services from picking up the car and overall a good impression for this company.

Cons: The car I received was not what I was expecting. When I made the reservation it said that I would get a Peugeot 208 or similar but I got a Lancia Ypsilon. The Lancia is a smaller and much more underpowered car than the Peugeot. Also the Lancia doesn't appear on the website in the car fleet list. And the price was very high.

Pros: Informative queueing system, great staff, very good quality, efficient (Hybrid) car

Pros: We love the courtesy of the agents and staff.

Pros: Efficient and he spoke English

Cons: N/a

Pros: Digital efficiency

Pros: The representatives we're helpful and easy to communicate with.

Cons: They switched the type of car we had requested to one with smaller trunk space. This was an issue and only by luck did they have one with enough trunk space. They were about to charge more but since we started to get upset they let us take it. It was inconvenient and stressful. I am glad it was worked out though.

Pros: The agent at Palermo was of great assistance!

Pros: Disponibilità e professionalità dello staff

Pros: The company were fast and efficient.

Cons: Claims had to be paid for on credit card which meant a large bank fee which wasn’t refunded by discover

Pros: Easy process and access to car at terminal

Cons: Nothing

Pros: They were flexible, correct and fast. The price was extremely cheap and the guy did not want to make us responsible for any damages (as it not obvious at every rental company).

Cons: The car has some type of technical issues for instance the clutch was already off and one tyre was constantly dropping the pressure, but I could deal with them and I can agree that I didn't get a perfect car for the price I paid.

Pros: Awesome car. Easy to pick up and drop off. Much nicer than the other company I went with another time. The car synced to my phone, had GPS navigation, etc. It was very nice..

Cons: All great

Cons: je n'ai pas pu récupérer la voiture

Cons: onvriendelijk en arrogant personeel. Konden geen oplossing geven over een extra verzekeringskost waarna ze begonnen te schelden en roepen en alle toeristen waren varkens en onbeschoft

Pros: It was super easy to pick up & drop off the car.

Cons: Poor english of the car pick up crew. Pick up report stated i.e. car jack was present (was not).

Pros: Having picked up cars from Palermo several times in the past I found Sicily by Car the easiest to deal with and no pressure to take out any extra insurances or upgrades to a more expensive car.

Cons: Nothing to dislike

Pros: It was easy in Palermo and Milano

Cons: The car in Palermo was very dirty and bumbed. The guy outside was to smart and un polite.

Pros: Picking up and dropping of the car has gone smoothly and all steps were explained.

Cons: The car had no car mats and the the interior of the car presented some stains.

Cons: My car had mechanical problems. I called to request a change of vehicle and was told the car would not make it back to the location to change it out nor was the company willing to bring me a replacement car. I had the car towed back to the company by their roadside assistance. The company still charged me a full 8 day rental when the car was only in my possession for less than 24hrs. Terrible customer service.

Cons: Did not like your service at all, because you clearly do not know how customer service work, by not answering simple questions that your clients have before renting a car.

Pros: Never again. I received an electric car and the charging didn‘t work. They also didn‘t explained how it works. I need to ask an other company at 5am.

Pros: I pre-registered my details so to pick up was very easy and straightforward

Cons: Dropping off was none there to sign off the return because was just before 8am

Pros: They lent us a new VW Golf. It was fantastic. Dropping off the car was easy, but a map for a car return would be good.

Cons: For incomprehensible reasons, they want a credit card, not a debit card. Depositing on a debit card costs 25 euros per day!!! It takes 10 working days to return the deposit to the bank account.

Pros: Staff speaks good English. Car was waiting, quick procedure.

Cons: It's a bit hard to find the way to the return lot.

Pros: Fast and efficient

Cons: We got allocated an electric car but did not realise this, so had to pay more for a diesel car.

Pros: Nothing

Cons: No help, lost all the deposit

Pros: Nothing. Awful. They should not be used by a broker. Do not recommend.

Cons: Customer service terrible, combative and unhelpful. Extra fees everywhere.

Pros: The lady who checked us in

Cons: The lady on exit was extremely rude!

Pros: Have been using it for more than 10 years and I am always very satisfied with the people at the desk and the car in general.

Cons: It's not exactly SbC but one thing I dont understand is how accident cover works. Is it something I can do online and it is accepted at the desk or they give me an option at the desk?

Pros: Nothing - do not hire with this company! or if you do expect a minimum 3 hour wait on your car at the airport

Cons: they oversubscribe meaning all potential renters have a horrendous wait on their car. we eventually had to rent with another company as the wait was so long

Pros: Friendly service

Cons: Waiting times ... Palermo office closed in the afternoon

Cons: Sicily by Car is ripping me off. They over charged me for the rental and now are trying to charge me a damage fee. We returned the car in perfect condition but it was before they opened so they couldn't check in the car. They are terrible and are trying to screw me over.

Pros: It is always swift and very amenable except for the typical oversell of their Insurance.

Cons: The car was very low son ADBLUE additive. Luckily this was not an issue as we did very few miles. Had we been more mobile this could have been a problem.

Pros: No specific matters

Cons: We spent approximately 2 hours, not much less than the flight from the UK, queuing to complete the paperwork. Totally unacceptable wait times without any prior indication that this was likely to be the case. I would have used another car rental company instead had I known this before booking. additionally, the 'full to full' policy was mentioned several times yet my car was not totally full when I collected it. Estimate this cost me €10 extra when I returned it full. Bad practice in my view.

Pros: The car was clean and the drop off was easy.

Cons: We waited in a queue for 2.5 hours to collect our car at the airport. Every transaction was taking the staff 20 minutes to complete. Lots of very grumpy customers. I would never book with Sicily by Car again.

Pros: Nothing

Cons: That they forced me to purchase additional insurance even though I had already booked through discover car hire and purchased it then. When the agreement was printed, I said that I refused to sign it since I did not want the additional insurance that Sicily By Car forced me to get. At that time, the representative started yelling in front of everyone saying that I verbally agreed and that I was forced to sign the documents. I will never do business with them again. Terrible experience.

Pros: Great service and everything was all straight forward

Cons: N/A

Pros: Returning the car was a horrible experience and was over charged !

Cons: Rude person and charged my card too much. The price was more than agreed upon.

Pros: New car, great price

Cons: Return agents unhelpful a few minutes before 8am