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Autovia at Palermo Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy pickup dropoff. Car functional. Negative re ‘tis questionnaire the box below is too short!
Cons: 1. Message 2 weeks before trip that policy had changed and car held 1 instead of 3 hours after pick up time. Too short. 2. Message 6 days before trip (and long weekend) that now an international drivers permit was required. Very difficult to obtain on short delay. Sent message to Discovercar support - no reply. 3. Car was “upgraded” without asking us from a compact to a “DR”. Car play did not work. Gas expensive and car not practical for small roads
Pros: The service was awful provided us wrong information and a wrong drop off address, was stranded with the vehicles for hours as the company was trying to figure out where to drop off the car
Pros: Explaining important things
Cons: Pushing for extra insurance
Pros: In the end, I got an upgraded car which was great for what we needed and more. Also, the return process was quick and painless (once we found the right place...).
Cons: Not much. While they were courteous, they surprised me with request / suggestion to add 150 Euro on top, to ensure full cover without the need to make claims in case of need. While I chose to take it, I'm not impressed with the fact I double paid for insurance. Also, picking up the car was a lengthy process as the first one was manual (despite me booking automatic), and their document detailed an obscure depot as their Catania address rather than the rental car return spot at the airport.
Pros: Everything was perfect!
Cons: Nothing! We are very pleased and we will rent again
Pros: Good service, non-intrusive way to sell youheir insurance.
Pros: Autovia was great, DiscoverCars screwed us over