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Italy Car Rent at Palermo Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Not friendly at pickup and did not provide enough information
Pros: Airport pick-up/drop-off
Cons: Was charged 30€ than contract
Pros: Our agent made sure we had a car that was suitable for the four of us and our luggage. She was very helpful.
Cons: Nothing, really. A very smooth pick up and drop off experience.
Pros: Not a lot
Cons: Booked a Volkswagen Troc and was given a jeep renegade - a very poor car with dreadful software
Pros: Unfortunately not much as the lack of help we were given when returning the vehicle left us very unhappy overal.
Cons: Staff at the airport desk were not friendly. They tried to give us a Jeep instead of a small car. We looked over the car on collection with their agent but at no point did they or us lay on the floor and video the underneath of the car. Consequently on returning it we were told we had damaged the underneath of the car, which we can't have, but had to pay the penalty there and then as we had a plane to catch. Italy Car Rent are not providing the documents we have asked for.
Pros: Customer service was great.
Cons: -Too long customer service -We could not find the car once outside -I was charged fees that I don’t understand
Pros: Not a great deal
Cons: We travelled from Palermo to airport to pick up car which we could not take as it did not have a GPS. Overall we paid an extra day for a car that we did not get. Very disappointing
Cons: I was bullied into buying insurance I did not need, having already purchased it from another company.
Cons: I wanted to change to automatic transmisson and agent was not helping me to make it happen.
Cons: Very difficult finding the Italy Car Rent return at Catania Airport
Pros: They were fast. We also had to pay extra to insure the car, we thought it was already insured.
Pros: Not much
Cons: Very businesslike and when asked about insurance it was clear if we didn't have theirs it was our problem with no further advice, aside from contact discovery cars.
Pros: Easy to find, good car
Cons: The agent was relatively tired, suddenly the weather was too hot :)
Pros: Quick service. Helpful.
Cons: There was a little miscommunication. We asked for GPS in our car and was told it had it, but in fact it didn’t. We weren’t charged for it though, so in the end it was fine, but the cell connection on Sicily with our American phones was a bit patchy and sometimes we struggled to bring up our own maps.
Pros: Less expensive
Cons: Horrible service
Pros: Pick-up quick and easy, friendly service.
Cons: (1) Drop off location in Catania Airport very difficult to find. No sign posts anywhere. (2) Car did not have parking sensors.
Pros: La macchina era semi nuova
Cons: Ho dovuto fare l'assicurazione super casco perché non avevo la carta di credito poi al rientro visto che avevo l'assicurazione mi hanno rilevato danni che non avevo fatto per sistemare la macchina. Questo non è corretto.
Pros: Great service at pick up, with awesome ladies helping with all issues. Same at return - quick sensible check, I wasn't feeling like if someone tries to find anything that could serve as a point to additional fees. The car itself was outstanding, new (11k km) and really well equipped.
Cons: All was great. I'd just think about providing a WiFi at pickup as it's required to sign an electronic contract.
Cons: One of the agent left the car keys in his pocket and wet for lunch. We had to wait for him to get back to give us the key. We waited around 20 to 30 min before getting the car keys.
Cons: Ils nous ont obligé à prendre une assurance complémentaire de 30 euros par jours soit un surcoût de 200 euros non prévu alors que j’avais déjà les assurances de ma carte bleue. Grosse arnaque
Pros: Quick and easy
Cons: Car was much smaller than expected
Pros: Liked that is was easy to take and drop off the car
Cons: When I saw the car there were some small scratches in the front side and I asked a representative to put them down in the contract, they could have done this by themselves. What if I haven’t noticed? When I returned the car, the girl asked right away about the scratches, even though they were hard to notice, as if she knew and was waiting for the moment to catch me on this. And then she asked if I informed anyone about this. Didn’t like that it is impossible to rent a car outside working hours
Cons: Italy Car Rent refuse to accept everything earlier I made on web site DiscoverCar, so I needed to pay again, much bigger amount of monex for the same value.
Pros: they told me I had no reservation
Pros: Easy to drop off.
Cons: Tried to insist extra cover was needed because the insurance we bought through Discover Cars was not enough.
Cons: Everything!! Especially that they took advantage of making double the money (amount almost equal of the whole rental) for a few scratches on 2 wheel rims. And that is stricly because the car was brand new, when in reality all the other cars on lot had scratches on all wheels because having been already used by others, well it's a normal thing, espcecially in tight streets of Italy. They simply took advantage of the fact that my car came straight out of the dealer. A perfect scam!!!
Cons: Italy Car Rent refused to provide me with a car, claiming that my driver license is not "international enough". I'm frequently taking rental cars in all over the world with my license, and never nobody claim anything like that. After rejecting by Italy Car Rent, I immediately got a car in Sixt.
Pros: the car
Cons: dropping off car was a nightmare. charges for scratches that were there before. robbery. eliminate Italy Car from your portfolio
Pros: Absolutely nothing.
Cons: I watched the person before me get a 500 euro extra charge placed after the staff member said it would be advisable that he take extra insurance because of poor quality roads etc. Because I booked the car they would not except my husbands credit card for payment. That was an error on our part but to not allow me to change to may husband as the driver was just in my opinion poor service
Cons: People waited up til 2 hours to get their car. Car interior was outdated. Very thorough check at delivery (trying to find anything they could bill me for, once that wasn’t possible, they started insisting that the car needed to be washed etc). Will not use Italy car rent again.
Pros: Friendly staff, good car, pick up and drop off at the airport (no shuttle).
Cons: - waiting time of one hour uppon pick up. - dirty front window and no windshield washer fluid - car was 6/8 fueled, instead of completely full - i thought i took an extra insurance while booking the car online, but this was apparently not for damage cause by myself. This can be written more clearly. - the rental company doesnt make pictures after someone dropped of the car. Luckily I made pictures, otherwise they would have charged me for damage I didnt make.
Pros: They tried to scam me into paying 1800 euros for damage that was already there, they didn’t even tell me I had to pay until after I left.
Cons: I paid a $370 deposit. When I went to the Italy Rent A Car they told me no deposit was given or needed. I also paid for Extra Insurance which I didn't get either. My cousin who is a mechanic in Italy looked it up and no Insurance was on my rental. My Deposit should be Returned.
Pros: Collecting fine.
Cons: Drop off terrible. Office out the back of long term car park.
Pros: we got an upgrade
Cons: dirty windscreens
Cons: Our incoming flight was delayed and we weren’t able to get to Palermo until the next day. We waited in line for an hour, just to be told our reservation was cancelled because we didn’t pick it up the day before. We tried calling to inform them of the delay but never got through to anyone. A huge waste of time.
Pros: I returned the car early and did not receive any money back even tho I wa
Pros: Good car, reasonable rates and easy to hire and return.
Cons: Took a while to hire the car. Four staff at the desk, only two doing the work. Just a suggestion, have the two doing nothing go out and start getting the forms filled out to quicken the process
Cons: They are scam artists as slight mark on bumper and trying to charge me for something that was already there .
Pros: Upgraded me as I needed to keep luggage hidden in boot.
Cons: Impossible to find where to return vehicle
Pros: Decent car, but not the one we booked (wanted a Fiat 500 but got a Fiat Tipo, and trust me, in Sicily you need the smallest car you can find!!)
Cons: Not the car we booked. When collected, identified more scratches/dints than noted on form.
Pros: Practically nothing
Cons: On first car AC didn't work after 2 days of negociation I received the 2 nd one with high milege, poor engine performances and 19 points of damaqge on the exterior The pick up point of of damage In In Palermo pick up was very far I have to pass multiple ciment bariers nobody bother to show the car just handed the keys "go to take it" same in Catnia.In Rome I waited 30 min to give back the car even if I had full insurence and the condition didn't matter I received picture of 19 damage points
Pros: Almost new car. Efficient, friendly pick up.
Cons: 6/8 full tank at pickup with request to return at 6/8, which is not easy to meet. I assume everyone with a similar situation is overfilling to be on the safe side.
Pros: Fast, efficient and friendly
Pros: Nothing. Very poor service.
Cons: Long wait, car was dirty and covered with scratches all over. Only major scratches were marked in the checkout form. It would have been impossible to note all the minor microscopic scratches, but the staff found one and blamed me for it. It felt like a scam to get more money from me.
Cons: No .1 service great job italy car rent 👌
Cons: It took too long in line to check in and obtain keys (more than 20 minutes), and it took too long to wait for agents to return the car (more than 25 minutes)
Pros: Efficiency and. Courtesy
Cons: No thing really except no windscreen washer
Pros: Very efficient
Pros: Nice car
Cons: Cheating agent.
Pros: Car was spotless when we picked it up.
Cons: Brusque service.
Pros: Terrible customer service
Pros: When we picked up the car the people at the desk were helpful and efficient. The gentleman at the car lot wasn’t as helpful. We found two nicks in the door, that after some insistence on our part, he finally noted on the contract. When we returned the car the gentleman in the lot was quite efficient and the drop off took little time.
Pros: Ease of doing business
Cons: Very chaotic to return the car and people picking up and dropping off were all being served by the same people. Very poor signage at the Catania airport to find the car rental return.
Pros: Easy, good rate good car
Cons: The return point at Catania airport could be better indicated is not so easy to find it
Pros: Very professional, efficient, and speedy.
Cons: It is a long walk from the drop of point to the airport. It would have been nice to have a luggage cart available to use.
Pros: Upgrade available but expensive
Cons: Required additional insurance in order to finalize getting the car
Pros: The car was a good size for our group of four.
Cons: The GPS unit was non-functional although we paid good money for it.
Cons: Price is diffrent then in reservation
Pros: Everything went smooth, from the booking to the pickup and drop off.
Cons: We didn't get the car we wanted and the car was pretty scratched and bumped. An agent didn't inspect the car with us when we picked it up so we had to take pictures ourselves because not all damages were stated on the car report statement.
Pros: Quick dropoff
Cons: - 2.5 HOURS to get the car - tires were in horrible conditions
Pros: New car
Cons: Tooo long and problematical picking up and drop of the car. They charged me 100€ more because I had Diners credut card, they wanted some other. They never informed me about that when I made on line reservation
Pros: Good service
Pros: no hassle, expedient
Cons: lots of dings to review before picking up the car
Pros: Staff were friendly and helpful.
Cons: On. Return of the car, we were going to be held responsible for damage on the rear bumper. Luckily we had taken a comprehensive video on our phones on collection which clearly demonstrated the damage.
Pros: Pick up/drop off was fast and car was upgraded for no charge.
Cons: The gas tank was initially 3/4 full and brakes were a bit squeaky.
Pros: Good and fast service. Great prices (Jan 22).
Cons: The radio on the car wasnt working as it should.
Cons: Had to buy extra insurance because credit card didn't work
Pros: Very easy pick up at the window inside the airport and outside on the lot. Very friendly and quick to help!
Cons: Car full of reported damages as collection. No radio antena. We were told this would not impact radio tuning however it turned out we had to spend the full long weekend with no radio as there was no signal.
Cons: Again tried other hard sell about insurance even though I showed documents showing we had independent extra cover! Drives me mad!
Pros: Nothing was exceptional. Neither great nor bad.
Pros: Easy rental, good price
Cons: I lost my driver license just before we left and my wife needed to drive the car. This was only possible if the booking was put on my wife's name and her credit card. My wife has no credit card as such we needed to pay extra insurance although a full insurance was already ordered as mentioned, then we found out that this insurance was not full risk which was obliged to be taken which costed 175 Euro extra, 30 Euro extra for re-booking to my wife etc... a real nightmare, finally the cost went 2X
Cons: We didn’t receive the car we expected. The hidden vat and high booking fee The refusal of the car rental to accept a valid debit card and charge £220 for insurance we didn’t need since we have excess insurance.
Pros: Good service
Cons: More expensive than expected
Pros: Car was as requested
Cons: Huge wait of over an hour to collect car, hidden fees applied ie. it was a requirement to pay for extra insurance even if you paid for the car in cash! Credit card has to be in original booking name, we even tried to cancel and rebook and they said the car wouldn’t be available (even though it was reserved for our original booking)
Pros: The car functioned.
Cons: The service light was on. The inside was not very clean. The car seat was not installed or safe for our 4 month old as it could not recline so when he fell asleep I had to hold his head so his airway would not occluded.
Pros: Rapide, facile.
Pros: Dont use an intermediar like discovercars.com
Cons: Your policy regarding the refunding is wrong, if I reconsider my rental, even you say that I have the posibility to change my mind, you do not refund the money, you transform them into a voucher, and if I not ever made any rental from your site, I cant recover my money. This is not right, you should give back the money, not a voucher! Dont use an intermediar like discovercars.com
Pros: Quick service, well car
Pros: New car
Cons: Poor service, staff not professional and bit rude
Pros: No frills, quick and easy. Price / Quality value better than average.
Cons: Cars should be provided 'full to full'. Not 'half full to half full'. Small detail, I know - but it's annoying to start on a half full tank and then having to 'guess' how much petrol to get.
Pros: It was one of my worst experience. You have still not payed the depodition back!!!!
Cons: They did not accept my Debit card while Eurocars had no problems doing so.
Pros: Fast and precise
Pros: Smooth transaction
Cons: They charged me for the extra day I had already paid through Discovercars
Pros: Ochota a milý přístup i při řešení neočekávaných potíží.
Cons: They’re unpleasant, waiting time is very very long. They try to push for their insurance heavily. They don’t declare the damages on their cars, you need check very very carefully the scratches as they’ll charge very high prices even if the damage is there and we miss it. They gave us another car category which is not what we’ve chosen, sorry en estate is not the sale category as en SUV that we have booked. Overall we felt we were dealing with crooks more than professionals. Will never recommend.
Cons: Difficulty in finding the dropping off location in Catania
Pros: Nothing special
Cons: Too many papers regarding the car condition, I had to sign one paper with the car condition before I took the car and it was mentioned there are no scratches, and after I took a car I signed another paper with scratches. The right front wheen rubber was damaged and wheels were overpumped.
Pros: It was a fast process.
Cons: The car we picked up still had rubbish inside it from a previous person. It was not the car we ordered and not similar to a small car, it was a larger diesel vw caddy not a small car. The fuel tank was only half full when we picked the car up. They charged us for a minor scratch to a hub cap which other car rental companies do not charge for. They were also going to charge us for a vegetative scratch that could be easily rubbed off. We argued about this and they changed their mind.
Pros: The car rental desk is in the terminal building nad the car just outside, so a very quick efficient pick up, essential when you land quite late into Palermo. We had an early flight home and could post the key in the letter box inside the terminal. Both were a big reason we chose Italy by Car, that and the good price.
Cons: Nothing we didnt like, car was perfect.
Pros: All very smooth with no prolems
Cons: They tried to charge the drop-off although it was included in the fare, they asked for it al collection and also when returning the car.