ECH at Palermo Airport

Pros: Friendly staff

Cons: Car was not clean, window cleaning soap missing, oil change overdue.

Pros: The people who assisted me were helpful and spoke good English.

Cons: Some of the clauses in the contract are defientky designed to get money off of customers. Also, the address on the voucher does not match their actual address, causing confusion upon returning the car.

Pros: Great customer service. Friendly staff!

Pros: fast check in

Cons: a long hassle to check out. small piece of paint missing from cheap plastic hubcap that 'needed' to be reported. After long discussion, they finally let it go

Pros: Ech ha tentato insistentemente di farmi stipulare un’assicurazione extra al costo di 200€, cosa che non ho voluto fare nonostante le insistenze. Alla riconsegna hanno segnato un “danno” da polish inesistente, ho fatto notare che era polvere e fregando con la mano il segno non era più visibile, essendo polvere e non una riga. Non potendo segnare questo danno,hanno lamentato che l’auto fosse sporca quando ci era stata consegnata non lavata e con macchie sui sedili.

Cons: Avessi stipulato l’assicurazione extra tutto questo non sarebbe accaduto. Trovo. He questo sia molto disonesto e cercherò di farlo ulteriormente presente.

Cons: We were made to take out an additional insurance due to having a debit card & a credit card in the name of my wife for €890

Pros: The pick up and drip off driver was a very polite, nice and funny guy

Cons: Terrible experience on arrival by an arrogant agent

Cons: They are criminals

Pros: Price

Cons: The car was battered

Pros: Quick service

Cons: Car was pretty damaged when I got it. It had many dents and scratches

Pros: NOT USING again

Cons: The whole experience.

Pros: The staff were very helpful and easy to deal with.

Cons: The pick up was slow….although we didn’t wait as long there was a couple who had been waiting for an hour!!

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Scam behaviour

Pros: -

Cons: ECH misleadingly sold me an insurance for a very high price that would cover me for damages above €200. Only later, I found out that it excluded large parts of the car and the insurance was utterly useless. A £180 Dacia Sandero rental turned into a £1000 nightmare for a small amount of damage, despite having purchased insurance. Furthermore there was no information on how to find the shuttle to the airport.

Pros: El auto, ya que funciono muy bien todo.

Cons: Que nos infunden temor luego de ofreciendonos un seguro adicional de 350€ y que nosotros le dijeramos que ya habiamos contratado uno con Discover Cars, a lo que ellos insistian en que no daban garantias por ese seguro y que no sabian como funcionaba el mismo por lo que no lo recomendaban y que al tener tantos dias el auto (14 dias). Pero finalmente decidimos no hacerlo. Pero la cuestion es todos los nervios pasados en el momento por la duda de si tomar ese seguro o no.

Pros: Nothing

Cons: Everything

Pros: Very knowledgeable staff and super polite. Clear explanations of terms and conditions and brand new car

Cons: It would be good to signal the place where to wait for the shuttle van at Palermo's airport

Pros: Cars were in good condition

Cons: Since it cost me lot more that I expected I cannot give good note

Pros: Friendly and helpful staff

Cons: The ridiculous over charging at the end for the small scuff on a wheel.

Pros: Check in and out went very smoothly

Pros: Fast

Cons: Bad customer service, lied about charges

Pros: Only the car was OK, but it was also part of scam.

Cons: ECH is scam company, lots of people get scammed - check Google reviews. They are trying to take almost 2000eur from me For a 100eur rental. They have a routine how to do it - i saw they doing it to next customer.

Cons: Even though I already had an ensurance made through the portal used to rent a car, I was asked additional 170€ to ensure the car directly with them otherwise they where going to reserve 1.500 € of credit card. That wasn't clear why and it was unpleasant.

Pros: nothing

Cons: many things

Pros: Nothing

Cons: Car was different than ordered. It was beaten up when we picked it up. The outside was filthy. One tyre was flat. There was no windscreen wash. On return the agent claimed there was damage when there was none. Eventually conceded that there was no damage but what a load of nonsense

Cons: ECH seems decided to charge clients on top of what DiscoverCars is charging. Items like: additional protection; they charge Eur 400 for a scratched mag etc, require International Driving License - the first time anyone was asking me about it, and I made 2 trips/year for the last 30 years.

Pros: A pile of crap!

Cons: F..k all!

Cons: Initially given a car in very poor condition - after complaining given another. Wouldn’t give us the best insurance coverage because we paid with Visa and then found a invisible dent upon return…would choose a well known car hire company in the future

Pros: Everything went well. The guy who help us called Giacomo very polite

Pros: friendly people there.

Cons: all good.

Pros: What did we like about ECH?--Nothing. Do NOT rent from this company. They are misleading and dishonest.

Cons: We did not like being surprised by some significant requirements/limitations. Do NOT rent from this company.

Pros: Nothing

Cons: Theyare looking reasons get more money from you Very bad!!!

Pros: It was raining very heavy when we returned the car and as there was 6 of us with very young children and a baby they took us down to the airport in another car as the shuttle wouldn’t of had enough room for us on the next trip as other people were ahead of us. It was greatly appreciated

Cons: They were so organised and quick. No waiting about on pick up or drop off

Pros: I did not like their service at all. They almost doubled the price of the rent because I did not have my international drivers license even though I had it in digital.format. They did not take a copy of my regular license meaning that showing the international license was more than enough.

Cons: Their office is in a place 10 min from the airport by bus and they wanted to charge 180 € to add an additional driver, from which I had copy of her drivers license, that was arriving 90 minutes later to the airport. Additionally, they did not have a place to wait. The only place was in the parking lot under the sun. Because of lack of this additional driver I had to spend 4 hours in commute after returning the car.

Pros: The just ripped us 340€ off. Incredible unfriendly! Would not recommend! Car in bad condition, lots of scratches and damages and warning lights on at pick up

Pros: fast check in&out

Cons: nothing

Pros: Nothing

Cons: Extra costs: extra insurances, extra charges because of not having international driver license, have to wash and vacuum car when return. Surprises at every step, not happy at all, feel ripped off.

Pros: Nothing

Cons: The booking was canceled and when I got to the office I was offered a deal that was 6 times more expensive than I had originally arranged and was forced to take their insurance. People were rude and unwelcoming. Felt like a scam.

Pros: First the price, later there were mors costs than prommised.

Cons: Car was very damaged, sorry and emptey.

Pros: Nothing

Cons: I subscribed the total insurance coverage, but on site I had to subscribe another one. In addition, after some days, the deposit is still blocked and I can't use my credit card. Moreover, the car was in bad condition, dirt and the remote control was working.

Cons: The feeling of being scammed.

Pros: Most agents spoke good English, patient and clear

Cons: We had to wait half an hour for the shuttle service from airport to ECH office, tiny office had to wait outside in the sun for another half an hour. Rubbish.

Pros: Nothing

Cons: No transparency, fake prices, damaged car

Cons: Read the “voucher” as they call it. They hide extra costs in there and trying to get as much money out of you as possible

Pros: Disgusting people shame on them for being so unprofessional

Pros: The return of the car was easy.

Cons: The agency was too far from the airport and the agents were in a hurry and unpleasant . Furthermore, only two of the three boosters I had reserved were available and, contrary to what the company had written, there was no GPS available.

Pros: Nothing .

Cons: Rudeness , unprofessional, unclear terms , not speaking an international language , overcharge , not explaining how and why .

Pros: nothing

Cons: At the car rental we were forced to pay the insurance again (the first time it was paid to the DiscoverCars). In the end, the rental company didn't even return us the refundable deposit, they thought we damaged the bumper and returned the dirty car.

Pros: Nothing , it was absolutely amazingly horrible . and your guy lied when I dropped my car off . And very very nasty.

Cons: Very nasty . Disrespectful and made up a lie .

Pros: The car was almost new, and freshly cleaned. Dropping the car off was very efficient.

Cons: I sent ECH two WhatsApp messages to tell them that I was going to be ~2.5h to pick the car then I called them with the same information. They did not ask me to spell my name or give them a reference number; they simply asked me to call again when I arrived at the airport, for instructions about the shuttle. When I arrived, they informed me that my contract had been cancelled for being late more than 2h, without communicating. Eventually they re-activated it for an additional 100€.

Cons: I feel that they want to robb me. I was calling the im advance, that we’re late. The were saying that it will cost 60more euros, not 600.

Pros: nothing. They were all verry arrogant. In stead of serving me, they were speaking together. i will never book again ech!

Pros: Good price

Cons: Difficulty finding the parking

Pros: The car was nice.

Cons: The people that work there are trying to take full advantage of the customer and squeeze money out of you in any way possible.

Pros: Nothing. terrible customer service.

Cons: chose to rent elsewhere after all the fees were disclosed.

Pros: terrible service, lots of extra fees, rude, would never rent with them.

Cons: everything. chose to rent elsewhere after all the fees were disclosed.

Pros: Easycarhire is a total scam. they add so many fees you are better off renting from a name brand rental company that is at the terminal instead of having to deal with their terrible attitude and nonsense. they are a scam.

Cons: everything. they are a rip off. we walked away and rented from a different company

Pros: Vehicle provided in a new state.

Cons: Too much time to pick up the vehicle.

Pros: Value for money

Cons: Check in and check out took too long

Pros: Price ok for car

Cons: Awful customer service

Pros: All good, until return.

Cons: They are charging me €126 for a couple of minor scratches on wheel trims of 2 tyres. Even though on return the guy said it was Ok. Not happy that they then 5 days later send an invoice deducting from deposit. I have photos to show ….. and I don’t think they will replace them. Should I ask for proof or will you follow up. Thanks

Pros: Friendly efficient service Grazie Mille

Pros: They spoke english, Nice people, explaining everything good.

Cons: They should have a sign at airport for shuttle because we do not know where to wait for it. Instructions should be better on this aspect since we wait with other shuttles right in front of the airport! The offer with discovercars should match the real product (Insurrance coverage AND international driver license REQUIRED) to avoid expensive bad surprise!

Pros: Spoke English, off site but quick transfer

Pros: Very little

Cons: They forcefully attempted to sell additional auto insurance. They identified scratches and defects on the vehicle down to the bugs on the windshield level. Very unprofessional.

Pros: Nothing

Cons: When we arrived we were told we had to get an extra insurance that would cost us 180 euros. This is although discovercard tells us wehad full coverage! We had to pay or they wouldn't give us the car.

Cons: Rude and unprofessional staff, they fuel policy is a scam, meaning that they give you the car with 2/8 of fuel, you should return it with the same fuel but when we returned with 4/8 of fuel they refused to reimburse us the difference. The car was in a deplorable state, a mirror was broken, one of the tires had a huge scratch that could potentially lead to rupture, on the main screen of the car an engine failure was always appearing. This has been my worst car rental experience.

Pros: Free shuttle service from the airport

Cons: Friendly staff

Cons: 1. charging additional fee (about 400e+ 300e deposit) for not having credit card 2. i did not have full insurance because not having credit card 3. waiting for deposit turn back more than 3 days

Pros: Easy car hire will not honor the rental agreement you have with discover cars.

Cons: They’re attitude was take it or leave it, 3000 miles from home.

Pros: Good almost new car for accepable price quite quick picking up and droping off, next day the deposit was back, and not any aditional problems

Cons: Mayby would be beter fuel politicy „full to full” but same to same is also accepable

Cons: I had a very unpleasant experience EasyCarHire in Sicily - on location they blackmailed me into paying EUR250 for not having an international driver's license. It was too late to find another car rental and I was not about to spoil my vacation. Nowhere in my agreement it was clearly stated that I will be on the hook for additional EUR250. One of those misleading car rental agencies in hope travelers don't fight for their money. Just sad...

Cons: I did appreciate that after paying in full and informing my late pick up time my car was rented out, therefore having to rent and pay for another car

Pros: Everything was ruined by the underhand charges as a result of them not accepting Amex.

Cons: See above.

Pros: Veicolo abbastanza nuovo, e consegna veloce.

Cons: Non era pulita fuori, con mezzo serbatoio così è complicato rifare un riferimento equivalente, scrupolosa verifica alla riconsegna quasi al fine di trovare un danno, malgrado fosse riconsegnata perfettamente, ma la cosa peggiore è stato il tempo di riconsegna del veicolo circa 5 macchine in fila e non c'erano posti a sufficienza nel furgone per il trasporto in aeroporto ci hanno chiesto di scendere ma considerando il tempo impiegato rischiavamo di perdere il volo alcuni non sono potuti salire

Pros: Not much.

Cons: Harassment and bad behavior.

Pros: I like the general service, staff is helpful.

Cons: But not accepting Turkish driving licence is meaningless. Mutual agreement between Turkish and Italian states was signed last year. Both sides are supposed to use their licences in other state. You could check this. It is nonsense to charge extra 180€ (even it is more than my 9 day rental cost). My licence was in Latin alphabet and I’m a good and experienced driver.

Pros: Goede prijzen, performante kleine auto, shuttle. Auto was nog niet beschikbaar, ze hebben dit snel opgelost door een andere auto te voorzien. Het personeel doet zijn best om snel alles af te handelen, al zijn er natuurlijk de piekmomenten die ze niet kunnen opvangen met het personeel dat er is.

Cons: In Palermo bij aankomst: bellen voor de shuttle (kosten internationaal gesprek dus). Bij terugkeer: opening pas om 8u, nipt voor ochtendvluchten. Gevraagd of we niet beter al vroeger kwamen, maar geen reactie meer (WhatsApp). Daardoor konden we pas met de 2de shuttle mee (30 minuten wachten) en maar 1u20 op voorhand op de luchthaven. Gelukkig vlot op Palermo Airport. Je moet de auto ook terugbrengen met de hoeveelheid benzine er in zat, wat moeilijk te schatten is. Waarom niet starten met vol?

Pros: Nothing

Cons: They scared us into purchasing more insurance from them at off site agency. Said what we bought from discover cars was not enough coverage. Upon drop off, we felt like we were part of a scam. Said we caused “major damaged” to underside of front bumper. Completely false. My husband took very good care of car, never hitting anything. I had video that I took when picking up car that shows evidence of prior damage to said area. 5 guys tried to intimidate us saying the scratches were there but damage

Pros: Bad experience because ,I pay extra 89eu for no reasons

Cons: Never

Pros: The car was fine

Cons: it was a money extortion. I was forced to pay 250 euro. And it was a hard and time consuming process to get to the rental company

Pros: Very efficient. Warm welcome from staff.

Cons: My advice is to look for another car rental agency. Be very careful when doing car check up and mark even the smallest scratches cos at the end they will try to blame you for them. I was waiting 30 minutes for driver to drop me off to the airport - he was busy with talking with agency staff. I do not recommend Easycarhire.

Pros: There is really nothing positive we can say about easycarhire. We even got the wrong car with a dirty interior (about which we were told it is within tolerance and subsequently had to prove said condition again with pictures when dropping off the car). A male agent made sexistic comments because me (as a female) and not my partner was driving the car.

Cons: Very unfriendly and arrogant staff, up to a point where it becomes insulting. We further got the wrong car and not the car we originally booked. We were yelled at and insulted, because easycare allowed us to bring the car back later via phone, however the agent on the phone (named Carlo) did not put down a remark. Easycar then told us that we were lying and didn't call them and were not allowed to bring back the car later. I even had to "proof" that I called the agency to ask to return the car.

Pros: The shuttle from the airport to their office

Cons: They didn't check all the liquids of the car before it was rented out. Had an oil problem and was close to a different office. They added 1.5L of oil. There was no liquid in the window cleaner and the cooling liquid was also below the minimum level.

Pros: Great communication, fast pick up at the airport, friendly staff.

Cons: The interior of the car was not properly clean.

Pros: Close to airport, pleasant staff.

Pros: Quick to check in and our

Cons: They were looking for any opportunity to charge more

Pros: They will charge you if you do not have an international drivers license. Not clear in the terms and conditions, we were charged an additional 150 euros. Otherwise, staff were friendly, car was great

Cons: We had a flat. We were told by the garage who fixed the tire that the tires were in poor condition

Pros: Nothing. Rude and inflexible. Kept blaming Discover cars but they did not want to help! In fact took satisfaction in saying no!! I am a cust experience manager for a large corporate company for 30 years and I have never experienced anything like it! I will review all over socials to ensure word gets out and others don’t experience the same!

Cons: See above! Nothing to like!! Rip off merchants!

Pros: Nothing

Cons: Everything, especially the service

Cons: Overprice for debit card

Pros: I didn’t like nothing

Cons: When I arrive in the aeroporto the bus took more then 20 minutes to come to pick up us ! I can understand is far from the aeroporto!

Pros: Unfortunately there was nothing that I can like about that company

Cons: The service provided was horrible, they just tend to steal people money. The staff working there was really rude. Please avoid this car hire company.

Pros: Nulla

Cons: Non accettano Amex, abbiamo perso quasi un'ora per rintracciarli per telefono e capire dove ritirare la macchina, al posto di una Renault Captur mi hanno dato una Dacia (possono anche avere le stesse caratteristiche, ma la Dacia costa la metà e ci sarà un motivo). Strasconsigliato, è stata l'unica esperienza negativa del mio viaggio in Sicilia. E non do la colpa agli agenti ma alle direttive a cui sono sottoposti e al proprietario di questo autonoleggio, truffaldino e incompetente

Pros: Price

Cons: Nothing good a painful experience, better to sped some euro more and receive a professional service.

Cons: We waited almost a hour outside in fun sun for pick- up to get to the rental office.

Cons: The hidden charges and the misleading concerning the guarantee and the payment of 100 euros for the site.

Pros: Good car. Well presented.

Cons: I think Easycarhire in Palermo run a ‘scam’. They have a Euro1000 excess on your card - double most other providers. If your card declines - surprisingly it did for us on 3 cards - they then offer a Euro40-50 per day insurance that reduces the excess. This made the insurance nearly as much as the hire. Beware! Also made me drive back to a fuel station to add Euro5 to the tank When I thought it was how I left it. Would they refund me if over full - haha!

Pros: The car worked

Cons: Hidden fees which were not transparent at the time of booking. Would not recommend and feel I have been scammed

Cons: 1. Easycarehire scammed me to purchase an insurance they knew I do not need. I showed the email from Discovercars with full coverage but they said it is not valid and has zero coverage. 2. Upon returning the car, they made up material damage that did not exist 3. I was treated disrespectfully by staff when I hesitated to sign (yelled, shouted, ridiculed in front of others) - I felt that I had to sign under threat. Overall terrible experience. Considering actions towards the police and media.

Pros: Friendly, efficient and helpful in showing us how to use the car.

Cons: Only thing was that it took a bit of time to find out how to access the shuttle bus to Easycarhire site. Once on the bus everything was fine.

Pros: Double Check the car condition

Pros: Got a check tire pressure as soon as we started driving!

Cons: They pushed us to purchase more insurance, no gps found on car as requested. Took advantage of us with the international drivers license penalty they charged. Their washrooms were out of order. Not very friendly. I felt like I was being taken advantage of. I would have cancelled on the spot if I could have. Next time going to book with a larger company. This ended costing us more than was quoted with their penalty fee!