Viaggiare at Palermo Airport

Pros: The insurance was included in the rental price

Cons: The car provided was a Mahindra KUV100 NXT, and in my opinion it was far below acceptable rental standards. It felt unstable at speeds above 90 km/h, and the passenger seat belt was faulty it unbuckled with only a light pull. This is completely unacceptable and unsafe for a rental vehicle. In addition, despite returning the car and receiving confirmation that everything was fine, I still have not received my deposit back after more than 1.5 months.

Pros: Not much

Cons: Long drive to pick up place. Car not pristine inside. Long process picking up. Pick up car park at Palermo a rough ground. Was told I was given a smaller car than expected

Pros: Un bon véhicule, confortable

Cons: Attente interminable pour obtenir le véhicule ( plus d’une heure et demie) Peu de navettes pour rejoindre l’agence de location depuis l’aéroport

Pros: Communication is easy with agents on the phone. The car was corresponding to the one on the booking.

Cons: The agency at Palermo's airport is not easy to find and is far from the airport (15 minutes by shuttle bus).

Cons: We had two flat tires on our car. Viaggiare's willingness to help was dismal to none. They charged for the repair of the car according to an internal price list, which was completely unrealistic. The total cost was over €1000. I will definitely not be working with this rental company in the future.

Cons: The Lady that handled the pick-up process was not nice , we had difficulties finding the car and did not get any help, the car was of an indian brand I never heard before and the state of the car was very poor (electric problem, noises with small bumps on the road, very dirty on the outside, etc.)

Pros: Nothing, they did not accepted my physical international driver license, and charge me more money to change the name of the booking. When we were there they receive two calls of cars failing and they did not any solution or any guidance to people that is tourist and is not aware of route services.

Cons: Nothing

Cons: Due to inconsistent information about collection times and booking times provide by discover, I had to pay additional fees for late pick up, as the "office" was was closed. This clearly wasn't the case, but as we didn't have any other option as or flight was delayed by 25 mins, this impacted the collecting time. They supported us in being there so we could collect our vehicle and we're responsive in communications prior to our arrival whilst we were slowly going through passport control.

Pros: The company what additional payment for signing a contract after 10 pm even tho we had reservations at 10 pm

Cons: They gave us a car (the second, because the first didnt have radio) with the engine light on, and even though they told us it was okay, the car didnt develop as it should and so we tried to change it the day after, but they didnt allow it and at some point simply stopped answering us when we asked what would happen if the car did break at some point. They gave us no sense of confidence at all. On top of that, the guy from the transfer was the rudest person we encounter during the whole trip.

Pros: NOTHING, absolutely terrible!

Cons: Everything. Terrible agent, no help, frustrating, and ultimately they would not give us a car because I had no international license. DO NOT RENT from these people, they will leave you out in the cold!

Pros: Cheap. Did not insist to upsell insurance.

Cons: Claimed pre-existing damage to the car was new damage at the time of dropoff. I do not recommend this company.

Pros: An affordable and easy way to rent a car.

Cons: The rental facility isn't located at the airport but it requires a shuttle ride to get there. This is not necessarily a negative thing, but something to consider when planning your pickup-up and drop-off time according to your flight.

Pros: They were brilliant and understanding but broker was rude and unhelpful

Pros: Car was fairly clean only thing I could really complain about is when I needed to clean the windscreen and no water , you would expect this would be one of the basic checks before the car goes out to a customer

Pros: The car was fairly new, having driven over 8,000 km (we got a Ford Tourneo instead of a Skoda Kamiq).

Cons: The site is not at the Palermo airport, it is transported by shuttle minibus. We were 4 persons, 2 persons took, the other 2 took to wait at the airport. Although the car is new, it rattled a lot. We told the representative, we went to the car service together. Didn't find the problem, let it go. We listened to the noise in the back of the car the whole trip. When the car was picked up, it was completely dusted.

Pros: Drop off was smooth. Workers were friendly.

Cons: Cars was dirty. Looks like they don't clean cars for long time, the amount dust was crazy. Car didn't have the mats and spare tire.

Pros: Nothing

Cons: they are totally unserious, they have damage to the car that is not noted. and then they demand compensation from the customer. I videotaped the car when I picked it up. and then I noticed that they only changed their minds about the injuries gradually. unfortunately I missed filming the lower edge of the bumper. It was dark when I picked up the car. and then they claimed that the damage was not there when I picked it up. I would have noticed if I hit the bottom edge of the bumper.

Pros: Nada en especial

Cons: El coche estaba sucio y la carrocería dañada y al entregarlo no sé informaron antes de los daños que tenían

Pros: Samochód był nowy, czysty w środku - super!

Cons: Siedzonko dla dziecka nadaje się tylko do wyrzutu na śmietnik - nie powinni udostępniać takich siedzonek nawet za darmo (a co dopiero za prawie 50 euro). Siedzonko wydaje się mieć ze 30 lat, zapięcie jest zepsute, materiał siedzonka ściąga się samo, a co najgorsza - nie widomo jak takie siedzonko zamocować w aucie (nie ma absolutnie żadnych zabezpieczeń), a trzeba to było zrobić samemu, bo fotelik otrzymaliśmy w biurze.

Pros: Gestión de entrega en Catania

Cons: Estado del coche

Cons: J'avais pris l'assurance totale lors de la réservation, mais lors du retrait du véhicule on m'a indiqué qu'elle n'était pas valable chez eux...j'ai refusé de prendre une autre assurance...

Pros: Nothing particularly

Cons: They scammed me

Pros: Handing the car to me and handing the car back was smooth.

Cons: You wouldn't know how far it actually is from the airport as it doesn't state that anywhere. I was not expecting another 15min car ride both ways and depending on yet another shuttle bus.

Pros: Super efficient staff and check in/check out process

Cons: Long waiting time on airport for shuttle pick up

Pros: Carmelo was excellent. Friendly, fast and knowledgeable. He helped us set up or phone connection to the car and gave us some great advice about what to see

Cons: Instructions on where to catch the shuttle should be in the confirmation email

Pros: For a great price we got picked up from the airport, had an easy rentingprocess and a car in mint-condition to explore the island with. Could not have had a better experience!

Pros: Horrible service

Cons: They made us take out more insurance, they said what Discover covered wasn't adequate. At car pick up agent didn't walk us to the car or suggest we film the exterior for prior damage. The car was not washed. We had to wander through their lot trying to find the car. After turning it in at Catania and telling them we hadn't damaged the car they are going to charge us for damage we are responsible for. They have managed to triple the initial cost of the car rental.

Pros: Nothing. Rude customer service, not close to palermo airport at all, shuttle service had 12 people in an 8 seater vehicle for a 20 minute journey which isn’t safe. Collection took over an hour with no communication, other customers waited much longer.

Cons: disliked everything about the entire experience worst car hire ever.

Pros: Nice people, great price, efficient. Shuttle service worked well.

Cons: A bit of a lot of computer work to get, and could be slow if other customers are there. Just give yourself enough time.

Pros: Kindness of staff

Cons: Time of waiting for the shuttle

Pros: Viaggiare was pretty OK but the cost was not what the contract said. I had a problem finding the pick up point. I had to pay extra insurance becasue they did not accept anerican express or a debit card and was nearly unable to rent the car. I paid 2 lots of insurance and do not know where or who to contact to get reimbursed? WHere can I do that. I tried to phone discover on the day of rental and none of the phone numbers worked. I rang up the day before to ask for an upgrade.

Cons: THat they would not accept debit cards and I would have to take expensive insurance. Viaggiare was not able to give upgrades.

Pros: English speaking would be appreciated for desk agent.

Cons: Car was dusty.

Pros: Nothing! They didn’t refund my money while i didn’t get any car

Cons: Nothing! They didn’t refund my money while i didn’t get any car

Pros: Had dents and scratches

Pros: Il conducente della navetta.

Cons: Professionali

Pros: Friendly and good knowledge of Sicily

Pros: Good service, no problem at all

Pros: fitst, took 45 minutes for the shuttle. Then 38 minutes to DRIVE to the rental car which was a trailer in an empty field in some small town. Then two inexperienced clerks told me I needed an IDP despite having rented in milan a week ago and NO PRIOR NOTICE given. Then the car I had to find baking in the sun covered in dust. The only thing half decent was returning it which I did a day early BECAUSE THEY ONLY OPEN AT 8 AND WOULD HAVE SURELY MISSED MY FLIGHT having to pay 150 euro extra in cabs.

Cons: everything. Im a travel journalist so its pretty difficult to give me a bad experience but this was disgusting

Pros: I will never use it again, I hated everything.

Cons: Everything.

Pros: the car itself was ok

Cons: service: I found myself paying €100 more than the pre-set online price because my card was a debit card and not a credit card.

Pros: correct simple efficacity

Cons: long time

Cons: Horrible service, no instructions to find the pick up shuttle, shuttle took more than one hour to pick us up, horrible counter service

Pros: Nothing

Cons: The service was horrible. The agents tricked me into getting the full coverage and charged me even though I didn't want it. They then wanted to charge me an extra day and told me I couldn't keep the car. Overall, it was the worst experience I've ever had renting a car. They were rude and are complete scammers.

Pros: Read all the fine print. You are better off renting from Sixt, Dollar, etc. Wasted two hours of my life waiting for a shuttle and then getting processed and I never got the car.

Cons: In two different places, there is fine print one which says international licenses are optional and the other where it says it’s required. There shouldn’t be two different messages.

Pros: I don’t like anything about this. Shit company. We rent car with europcar..much better and serious. And insurance with discover cars wasn’t compatible with Viaggiare. And we don’t know that, because discover car doesn’t inform us. So I definitely will not rent car from discover cars in future.

Cons: I don’t like anything about this. Shit company. We rent car with europcar..much better and more serious

Pros: Agents, new car,... The renting agency is not at the airport - a free shuttle takes you there. I think there should be a more clear note with the instructions.

Cons: I was a little confused at the beginning, on where the rental office is.

Pros: Nil

Cons: - incredibly long wait for transport to/from terminal - unhelpful, slow staff - unfair extra charges - no help or signage for pick up from the terminal - dirty boxer shorts left in the car - no AC ( unlike advert)

Cons: 1-Rental Cars addition for better insurance coverage was not connected with the local"Viaggiare" company 2-late shuttle connection with the airpory 3-returning the car I was asked to pay for car washing!!!It never happened to me nowhere in the world, using hundreds of different rentals

Pros: Rapidité du service concernant le contrat,la livraison et la propreté de l'auto.

Cons: L'accueil du chauffeur à l'àéroport, très impatient et désagréable. Au retour, 2 poids et deux mesures. refus de nous reconduire à l'hôtel de l'aéroport alors que deux amis ayant remis l'auto 2 jours avant omt été reconduis à l'hôtel.

Pros: Nothing.

Cons: everything.

Cons: they took additional money.

Cons: Finding pickup point for shuttle to rental office.

Cons: The rented car was sold as in Terminal. I had to call de agency and wait for a shuttle bus. This is the second time I rent with Viaggiare. The second time the rented car "without any damages". Both times damages where found in the first inspection. (You have to make photo's and sent them to email or whatsapp account) Both times when returning the car Viaggiare clearly knew about the damages before. unfortunatly I forgot to take a foto of one damage and I had to pay 350€. So keep away.

Pros: Scandaloso anche se avevo ampliato l’assicurazione sul posto mi hanno fatto pagare ulteriori €148,00 perché altrimenti l’assicurazione non rispondeva in più non sono in aereo porto ma con sevizi navetta ti portano a 10 minuti di strada

Cons: Scandaloso anche se avevo ampliato l’assicurazione sul posto mi hanno fatto pagare ulteriori €148,00 perché altrimenti l’assicurazione non rispondeva in più non sono in aereo porto ma con sevizi navetta ti portano a 10 minuti di strada

Pros: Very good agent and pickup and dropoff were relaxed Prompt shuttle back to airport

Cons: Confused pickup, directions from Discover Cars not clear. Car not as clean as usual

Pros: Try to make to pay for a schratch tah we never did

Cons: Try to make to pay for a schratch tah we never did