Viaggiare at Palermo Airport

Pros: Nothing. Rude customer service, not close to palermo airport at all, shuttle service had 12 people in an 8 seater vehicle for a 20 minute journey which isn’t safe. Collection took over an hour with no communication, other customers waited much longer.

Cons: disliked everything about the entire experience worst car hire ever.

Pros: Nice people, great price, efficient. Shuttle service worked well.

Cons: A bit of a lot of computer work to get, and could be slow if other customers are there. Just give yourself enough time.

Pros: Kindness of staff

Cons: Time of waiting for the shuttle

Pros: Viaggiare was pretty OK but the cost was not what the contract said. I had a problem finding the pick up point. I had to pay extra insurance becasue they did not accept anerican express or a debit card and was nearly unable to rent the car. I paid 2 lots of insurance and do not know where or who to contact to get reimbursed? WHere can I do that. I tried to phone discover on the day of rental and none of the phone numbers worked. I rang up the day before to ask for an upgrade.

Cons: THat they would not accept debit cards and I would have to take expensive insurance. Viaggiare was not able to give upgrades.

Pros: English speaking would be appreciated for desk agent.

Cons: Car was dusty.

Pros: Nothing! They didn’t refund my money while i didn’t get any car

Cons: Nothing! They didn’t refund my money while i didn’t get any car

Pros: Had dents and scratches

Pros: Il conducente della navetta.

Cons: Professionali

Pros: Friendly and good knowledge of Sicily

Pros: Good service, no problem at all

Pros: fitst, took 45 minutes for the shuttle. Then 38 minutes to DRIVE to the rental car which was a trailer in an empty field in some small town. Then two inexperienced clerks told me I needed an IDP despite having rented in milan a week ago and NO PRIOR NOTICE given. Then the car I had to find baking in the sun covered in dust. The only thing half decent was returning it which I did a day early BECAUSE THEY ONLY OPEN AT 8 AND WOULD HAVE SURELY MISSED MY FLIGHT having to pay 150 euro extra in cabs.

Cons: everything. Im a travel journalist so its pretty difficult to give me a bad experience but this was disgusting

Pros: I will never use it again, I hated everything.

Cons: Everything.

Pros: the car itself was ok

Cons: service: I found myself paying €100 more than the pre-set online price because my card was a debit card and not a credit card.

Pros: correct simple efficacity

Cons: long time

Cons: Horrible service, no instructions to find the pick up shuttle, shuttle took more than one hour to pick us up, horrible counter service

Pros: Nothing

Cons: The service was horrible. The agents tricked me into getting the full coverage and charged me even though I didn't want it. They then wanted to charge me an extra day and told me I couldn't keep the car. Overall, it was the worst experience I've ever had renting a car. They were rude and are complete scammers.

Pros: Read all the fine print. You are better off renting from Sixt, Dollar, etc. Wasted two hours of my life waiting for a shuttle and then getting processed and I never got the car.

Cons: In two different places, there is fine print one which says international licenses are optional and the other where it says it’s required. There shouldn’t be two different messages.

Pros: I don’t like anything about this. Shit company. We rent car with europcar..much better and serious. And insurance with discover cars wasn’t compatible with Viaggiare. And we don’t know that, because discover car doesn’t inform us. So I definitely will not rent car from discover cars in future.

Cons: I don’t like anything about this. Shit company. We rent car with europcar..much better and more serious

Pros: Agents, new car,... The renting agency is not at the airport - a free shuttle takes you there. I think there should be a more clear note with the instructions.

Cons: I was a little confused at the beginning, on where the rental office is.

Pros: Nil

Cons: - incredibly long wait for transport to/from terminal - unhelpful, slow staff - unfair extra charges - no help or signage for pick up from the terminal - dirty boxer shorts left in the car - no AC ( unlike advert)

Cons: 1-Rental Cars addition for better insurance coverage was not connected with the local"Viaggiare" company 2-late shuttle connection with the airpory 3-returning the car I was asked to pay for car washing!!!It never happened to me nowhere in the world, using hundreds of different rentals

Pros: Rapidité du service concernant le contrat,la livraison et la propreté de l'auto.

Cons: L'accueil du chauffeur à l'àéroport, très impatient et désagréable. Au retour, 2 poids et deux mesures. refus de nous reconduire à l'hôtel de l'aéroport alors que deux amis ayant remis l'auto 2 jours avant omt été reconduis à l'hôtel.

Pros: Nothing.

Cons: everything.

Cons: they took additional money.

Cons: Finding pickup point for shuttle to rental office.

Cons: The rented car was sold as in Terminal. I had to call de agency and wait for a shuttle bus. This is the second time I rent with Viaggiare. The second time the rented car "without any damages". Both times damages where found in the first inspection. (You have to make photo's and sent them to email or whatsapp account) Both times when returning the car Viaggiare clearly knew about the damages before. unfortunatly I forgot to take a foto of one damage and I had to pay 350€. So keep away.

Pros: Scandaloso anche se avevo ampliato l’assicurazione sul posto mi hanno fatto pagare ulteriori €148,00 perché altrimenti l’assicurazione non rispondeva in più non sono in aereo porto ma con sevizi navetta ti portano a 10 minuti di strada

Cons: Scandaloso anche se avevo ampliato l’assicurazione sul posto mi hanno fatto pagare ulteriori €148,00 perché altrimenti l’assicurazione non rispondeva in più non sono in aereo porto ma con sevizi navetta ti portano a 10 minuti di strada

Pros: Very good agent and pickup and dropoff were relaxed Prompt shuttle back to airport

Cons: Confused pickup, directions from Discover Cars not clear. Car not as clean as usual

Pros: Try to make to pay for a schratch tah we never did

Cons: Try to make to pay for a schratch tah we never did