Record go at Palermo Airport

Pros: Your Agent was wonderful. She did her best.

Cons: Your Agent was wonderful given that the computers didn’t work. She was so apologetic and very helpful finding the car. There doesn't seem to be a system in place for knowing where the cars are located. How do you find the shuttle at the airport? There isn’t any way of knowing. We asked 5 people and they didn’t have a clue, finally a taxi driver told us where to go. You should communicate specifically to the client location location location. We wasted 45 minutes looking and dragging our bags.

Pros: Very bad instructions and very slow to collect car. The car was a Dr and had such poor power that it struggled to get up the steep hill to our accommodation.

Cons: Very unhelpful instructions. Tool two trips to get the family to the car rental. Overall took nearly 1.5h.

Pros: I liked the car and the agent communication. Car was new.

Cons: The car was not too powerful but enough for a rental car. The shuttle should be organizated in another way. It is an absolute chaos on the pick up. Especially in the morning.

Cons: They wanted to charge me extra 150 for an insurance, which I declined and I had fo pay 1400 euros deposit. (Which was refunded and everything is alright.) Also, the guy made a comment about that there was a sand in the car which was obviously expected since we are in a sea trip and they had a vacuum cleaner, but overall it was okay.

Pros: Nothing.

Cons: The providers have been absent. There was no car available for me to pick up because discover cars did not tell me I needed an international drivers license to pick up the car. I had to go with a different company and pay 3 x as much.

Pros: Comunication amd smiles

Cons: Paid extra insurance that I didn't need, car was 70% clean, wipers and windsheild were broken and dirty so visibility was problem.

Pros: They allow to use debit card to rent a car

Cons: The state of the care was not very good. It had a lot of damages.

Pros: Nada en absoluto

Cons: ni siquiera responden a los emails

Cons: Brudne szyby od wewnątrz

Pros: they are professionals

Pros: nothing

Cons: I was forced into paying for there insurance because my Card(s) did not have full name on despite you taking the orignal payment from card without full name

Pros: Good quality car presented in good order.

Cons: Was coerced into taking and paying for premium insurance - Happy to explain further.

Cons: Pick up from the airport was over 2 hours wait. Location of car lot very inconvenient.

Pros: Absolutely nothing. It’s a scam

Cons: Everything about that broker is terrible, would never recommend or use again. Will go out of my way to tell people how horrible they were.

Pros: Good price

Cons: The inability to return the car. During pickup the stuff was very kind until the moment I rejected to pay for Kasko. After that they became absolutely unfriendly and rude!!

Pros: Friendly people. Very easy drop off

Cons: First of all they har no idea that I booked and should be picked up. It took 2 hours to get the car. I felt forced to buy extra insurance

Pros: Bardzo sprawna obsługa. Szybki transfer z lotniska oraz na lotnisko. Samochód bardzo czysty i prawny.

Pros: The lady called Laura blonde lady with glasses was rude and not helpful she did not want to use any of my cards because my whole name wasn’t on them I have a very long name , no card companies has ever put my whole name in them Very disappointed way to start my trip also she made us feel like it was our fault and did not provide any solution We end up renting a car in a different company Further more I saw 3 more couples having the same problem.. what a stupid way to loose customers/revenue

Cons: The lady called Laura blonde lady with glasses was rude and not helpful she did not want to use any of my cards because my whole name wasn’t on them I have a very long name , no card companies has ever put my whole name in them Very disappointed way to start my trip also she made us feel like it was our fault and did not provide any solution We end up renting a car in a different company Further more I saw 3 more couples having the same problem.. what a stupid way to loose customers/revenue

Cons: They want another 150 EUR for fuel deposit, so at all the deposit blocked on credit card was 1350 EUR, not 1200 EUR as stated in booking confirmation

Pros: Car was reliable

Cons: Agent refused me the car as my credit card has a commonly used abbreviation of my full name yet was very happy to use same credit card as payment for the extra insurance he required me to purchase to release the car to me.

Pros: First of all I was crashed into from behind by another driver . I had to get the driver to come to my hotel to complete a form from inside the car . I was not advised this had to be done when collecting the car . I sent all forms and driver details with WhatsApp as advised. I was not contacted after to advise what to do from there . I have now been over charged on my credit card £244.25 without no explanation. I have called the WhatsApp number and have been given no help . This is unacceptable

Cons: L'attente de la navette à l'allée et au retour, le lieu de prise en charge sans panneau de meeting point. Voiture pas très propre et pas conforme à notre choix de réservation

Pros: Servizio check in della ragazza di turno pessimo. Da licenziare. Servizio check out del ragazzo di turno ottimo

Cons: Farci pagare il fuori orario per essere arrivati due minuti dopo l’orario di chiusura dell’ufficio perché la navetta ci ha messo mezz’ora per venirci a ritirare in aeroporto è stata una vera truffa.

Cons: nothing, it was a scam operation, tricking people into buying additional insurance. i was forced to take it because it was the only way they would accept my credit card

Pros: Great car, very clean

Cons: They were polite, fast, the service was top

Cons: They charged me 2 x deposit on my card and both they people at drop off and the main office in Catania in Sicily refused to admit it or look into it… That is 1300€ x 2 they have of my money now… https://dk.trustpilot.com/reviews/662bf06d2379e45379ac83de

Cons: Pushing on getting an extra insurance

Pros: Car cleanliness,

Cons: Check of the car in a dark place. Impossible to find a damage that the company charged me.

Pros: Fast and very friendly

Cons: Fast shuttle bus

Pros: I didn’t like the attitude that Records tried to fond damage that was not damage and tried to take 100€ plus tax from the deposit!

Cons: I claim the Records for sheeting costumers. I have taken photos before and after taking alcohol to remove a 10cm green color on the backmirror. Be aware no visuel scratch, only color which was easy to remove!

Pros: They were helpful and nice

Cons: .

Cons: Waited more than 45 minutes for shuttle. They would not rent the car to ud without paying an insurance of about 200 euros (4 times the rektal cost). We didnt rent the car, found a diffenent rental agency. Still had to pay for the whole period

Cons: Cars were not clean

Cons: Second time they rip me off. They say DiscoverCar sold me a lower category of rental car. Then they said the car Jeep Renegade was not available - but a higher priced Diesel version is available, 50% higher price. A joke.

Pros: gentillesse du personnel

Cons: la caution car je n'avais que des cartes de débit.

Pros: fast drop off

Cons: the car didn't have any phone holder for me to use navigation.

Pros: Sad to say none. Unfortunately very poor service, filthy car and it takes for ever to pick up and drop off the car. The transporation service to and from Airport very slow, Their only interest is to charge you for extras.

Pros: Nothing

Cons: Discovery car needs to post whether or not an international driver's license is needed instead of referring into other websites to do search for that information. You may want to consider hiring new programmers for your website. It's not rocket science.

Cons: The transfer from airport to car pick up was very difficult and they wouldn't take the whole family, so I had to drive back to the airport after pick them up.

Cons: I didn't like that I had to take the car to a car wash in order to avoid being charged extra.

Pros: The car was factory new ! The price was competitive. And the agency was super friendly, I’d recommend it !

Cons: I didn’t get the car I was looking for… They gave me a fiat panda instead of a fiat 500. They offered me to pay extra for the 500, even though when I booked it said fiat 500. But otherwise, the fiat panda was very good too.

Pros: Friendly staff, quick pick up and return, shuttle service

Cons: Nothing everything was brillant