Noleggiare at Palermo Airport

Pros: Everything was great and quick.

Cons: We have no negatives to report at all!!!!

Pros: Car was great. However significant issues with Service. Basically a scam would never recommend anyone rent with Noleggarie

Cons: Additional expenses incurred for damages that were not our. Agents put us in a position where we had to accept damages or miss our flight. Please don’t make the same mistake we did and use another agency

Pros: Nothing.

Cons: The service. Rude and incompetent staff. Davide was extremely impolite, gave false information regarding the car due to his incompetence.

Cons: A dirty car….

Pros: Nothing

Cons: Because of flight delay they canceled the reservation, asking more money (+200$) for a car upgrade because the reserved cars was no longer available. I did several call to the agency to advise of the delay but they never answered to the phone, I also did check in online with confirmation email. Very unprofessional, they do everything to make more money. Very bad experience.

Pros: Nothing

Cons: Pick up took 2hrs, and was very unclear on what was included and what not

Pros: nulla

Cons: la maleducazione, arroganza e tentativo di attribuirmi il costo di un danno che non era stato indicato nei documenti. Vergognoso!!! un furto

Pros: The right car was provided and the rental desk is located inside of the terminal.

Cons: Made me pay for the “late pick up”. My flight was delayed 1 hours, and the desk working hours till 22.30. So when I arrived at 23.30 they made us pay 50 euros for late pick up. And there was zero warning messages in the rental email.

Pros: There is no helpline access for general queries and agents are not prioritising calls when contacted.

Cons: I dropped my car on the 9th of June in Catania and picked up my car in Palermo on 6th June. I have also received a complete clearance certificate from your agent while dropping the car. Today it is 17th June and you have till date not refunded me my deposit amount. This will incur additional charges to my account as my billing cycle will not reflect this amount and I will have to pay the same. This is not fair and against the agreed terms and conditions. I seek an immediate action on this

Pros: Drop off - the guy went spent 20 - 25 minutes going over every little mark. If we hadn’t taken pictures I’m sure they would have charged us.

Pros: Car was 10 years old and full of scratches and damage.

Cons: Agent was trying to force us to buy additional car insurance after we told her we already bought travel insurance. She got loud with us.

Pros: Ho avuto un gradito up grade ( da panda a fiesta ) . Auto con consumi davvero contenuti

Cons: Lavaggio esterno dell'auto molto approssimativo ( soprattutto i cerchi ruota ) , che rendevano difficile individuare eventuali strisci o anomalie .

Pros: Rapporto qualità/prezzo e pulizia auto

Cons: Il serbatoio non era full .

Pros: Everything went perfectly.

Cons: Even though we did the online check in, there was a long wait at the reception desk.

Pros: I liked the Ford Focus automatic that I hired even if it wasn’t a VW Golf that I had asked for

Cons: I did not like the unexpected conversation that I should give 200 euros at the airport desk for insurance through Noleggiare when I had already taken out and paid this cover with discovercars.com. It led to a difficult conversation at the desk when I declined to part with 200 euros and especially when the rep insisted I had not taken out this insurance cover with discovercars.com despite having paperwork on me proving I had paid for it that the rep was not interested in. I felt this was a con!

Pros: Overall it was a pleasant experience.

Cons: Pick up and drop off were a little long but acceptable.

Cons: Very disappointed as there was no discussion Just that is the cost that’s IT

Pros: The agents where we picked up the car were super nice and helpful.

Pros: Didn't have to wait too long

Pros: Nothing really.

Cons: I waited too long to pick up the car, the agent was not helpful when I explained that the car provided was not what I booked. Not a good experience overall.

Pros: They were rude and kept insisting and forcing us to buy full insurance which costed same as renting a car for whole week!! We were forced to pay 250 euros extra to get the car.

Cons: They did not accept when we said NO to full insurance from them and forced us to pay 250 euros extra.

Pros: The drop off process was super easy, although we had difficulty finding the parking garage at the rome train station.

Cons: The car warning light when on during our trip and we had to call 3 different numbers

Cons: They informed me very late,three days later for a scratch on the tires plate …that dissatisfied me a lot….

Pros: The fast check-out.

Cons: I had to wait a long line +20 minutes, with only one desk opened and only one person in front of me. When people in the line started to become agitated, your colleague called another one from the back, which seemed very bothered that she has to work for the people waiting for 30 minutes already. I had to ask the questions so I can receive the necessary information I needed. It seemed like I had to pull the words out of you employer mouth. Also, the car was very dirty. Please clean the cars!

Cons: Noleggiare !!! Yes , never will forget this experience with those super staffs. Flight delayed about 1 hour and half, at the reception desk staff took more than 40 mins dealing with us. First then was told you are late. Penalty for arrive late is 100 euro. I have to pay or they let me loose my deposit, and tell me your fully insurance bought online with discoverycars isn't cover any thing. You need extra 300 euro. I said" no" this time . All they do is try to rip people off. " .......

Cons: Car was externally very dirty

Cons: Sito poco chiaro, ci siamo trovati a dover pagare all’ultimo una cifra doppia rispetto a quanto era descritto. Mai successo con altre compagnie, siamo rimasti molto delusi. Non noleggeremo più con questa compagnia

Pros: good price

Cons: sales agent trying to sell us extras after having such a long flight & late at night. My deposit is not back!

Pros: I basically paid for a BMW and I got a Puegot. Not awful but until I arrived at my hotel did I notice that someone have previously side swipes the car and included a lot of damage. This was explained when I picked up the car because I wouldn’t have taken it. Then, I was nervous about driving the car because told me that I would need a police report for any damages. I abasically didn’t use the car despite having insurance. I am pretty sure it is a scam and they do this to foreigners all the time.

Cons: I didn’t. Scam from the start.

Cons: I didn’t like the fact that it took ages to pick up the car and then when we got it we were blocked in due to double parking. Drop off was much better.

Pros: The ugliest service I have ever seen

Cons: Dirty and overpriced cars, service doesn’t exist in a sense of a “service”.

Pros: Everything went smoothly, desk attendant spoke good English

Cons: Nothing

Pros: Easy communication and drop off. Made it clear what would need to happen in case of accident insurance coverage.

Cons: A little hard to find the booth. Better signage would help. Trying to sell extra insurances.

Pros: Nice car and similar to what was in the booking

Cons: Debating around insurance. Damage on car that was not pointed out to me before driving away

Pros: The person at the airport desk. Very friendly.

Cons: Maffia practics.

Pros: Car was in really good shape and pretty new and drop off was super easy

Cons: Charged an excessive fee for a questionably short amount of gas left after drop off

Pros: Check in at end was efficient and clear

Cons: The agents attempt at trying to sell expensive insurance, (€300 for a week), mainly in case of vandalism.

Pros: Noleggaiare were great but didn’t realise discover cars is an agent. So full cover of insurance is not included so had to pay extra on pick up

Cons: Noleggaire were great and upgraded our car

Pros: Fast and efficient.

Cons: Car in bad state.

Cons: I have been charged twice for the rental

Pros: Nothing

Cons: They tried to sell insurance even though I bought full coverage insurance. The company is not reliable.Even though I paid the additional driver fee, they took an additional payment of 40 euros, saying that there was a raise.

Pros: Il modello richiesto non c'era ed ho avuto l'upgrade, gratuito, ad un modello superiore.

Cons: Benchè avevo già un'assicurazione FULL, insistevano per aggiungere la loro. Il checkIn online non accettava il mio codice fiscale, quindi l'ho dovuto fare per telefono.

Pros: Nothing

Cons: Tank was not as full when we collected as when we returned .

Pros: Friendliness

Cons: Honesty with the bill

Pros: Nothing

Cons: I booked citroen berlingo as we are a family of 5 persons and I got ford puma, which was to small for us. When I complained the Noleggiare employers just answered: Take it or leave it. So there service is terrible and would suggest to avoid that company.

Pros: We got exactly what we needed, and the agent did a great job on making sure we understood the terms of their policies.

Pros: absolutly nothing

Cons: everything but the car.

Pros: Nothing. They are total rip off. I personally wouldn't include them in your offerings because they taint your company's rep. The car was so filthy at pick up, I had to literally wash the windows & mirrors myself with other people's discarded water and trash so it could be safely driven. The was no check off sheet with a company rep to document pre existing damage as is usual with other companies. If there had been, it wouldn't have been accurate due to the car's filth.

Cons: When we checked the car in at the end, they found "damage" which they charged us for. Claimed it was a scratch on the wheel, however with hand sanitizer it was shown to be grease, we were still charged. Told it would be $50 euros, but with "fees" was over 130 euros! Do not use this company under any circumstances.

Pros: Price, new vehicle, efficient service

Pros: Very arrogant

Cons: Never again will rent a car with noleggiare , Trying to accuse I made a small damage just because I didn’t take there insurance,

Pros: the agent was very helpful.

Pros: It was difficult. Communication in English was difficult. I had to pull out my contract with Discover and point out what I had paid for including second driver and GPS. There was no gps in the car. 3 staff members had to come look to prove. Getting copy of my final papers from them took 4 days. They would only send in email. Had to wait another 4 days to get refund on GPS.

Cons: See above.

Pros: La atención que me dieron en el mostrador

Cons: La espera para recoger el auto, el auto fue entregado muy sucio y la dificultad para entregar, pues no se le indica a uno el lugar del buzón para dejar las llaves, también escribí porque deje 20 euros en el auto ya que iba a ir a poner combustible y luego los olvidé y nunca me respondieron

Cons: I thought I had selected the max insurance, however I was told I needed to pay another €200 to be covered. I will never use this company again

Pros: Nothing

Cons: They should provide basic warnings / information about ZTL zones and the two types of gas and petrol a car uses as fuel.

Pros: Car was in great condition

Cons: They didn't have the size we ordered originally so we had to take a smaller car the first day and come back the next day

Pros: Vergonzoso el servicio dado, y encima os quedáis con vuestra parte.

Cons: Nunca me habían mirado como un apestado por no tener la tarjeta de crédito física. Si esto os pasa a menudo y no lo solucionais es porque la parece genial la estrategia. Ladrones y sinvergüenzas.

Pros: Car was dirt and don’t wash.

Cons: Did not go through car checkout. Car was not clean. Gas was not full. Couldn't explain how things worked.

Pros: Car was clean, great no issues with return. Rental agent was very nice.

Cons: Picking the car up took hours and was massively inconvenient.

Pros: That they remained open after our late arrival

Cons: The insurance charges, the late fee charged for each car, the inflexible nature...rip off! Will never use a broker again, will go direct.

Pros: That they remained open after our late arrival

Cons: The insurance charges, the late fee charged for each car, the inflexible nature...rip off! Will never use a broker again, will go direct.

Pros: Everything OK

Cons: Car has no power - absolutelly

Cons: I didn’t like the fact that the the car rental agent at the desk almost obliged us to make another car insurance at the moment of the pick up.

Pros: Appalling, will never use again

Cons: Terrible service, over an hour queue ( no apology! ), car was dirty and much smaller than indicated when rented and we were overcharged!

Pros: Nothing. Was double charged for the insurance.

Cons: Double charged for insurance and car was filthy dirty at pick up. Did not receive a copy of the contract or any type of rental agreement and did not receive my deposit back either. Just a very bad experience!

Pros: They did not provide us with a car

Cons: They did not provide us with a car even though we booked 3 months before, as out flight was delayed by an hour

Pros: Offered a brand new car, quick service at the front desk and handing the car in was just as easy.

Pros: They offered to cancel the car rental reservation.

Cons: Additional insurance purchased through third-party not honoured by car rental company.

Pros: Absolutely nothing

Cons: we repeatedly told them about flight issues and they charged us for being late. The policy was in my partners name, but i was the main driver and they wouldn't accept my credit card. We then had to change the documentation and they charged us an extra £400 in what was an already stressful experience with a small child. The staff were rude an unhelpful. The car had no air con, which we stated we wanted on the booking. The back passenger seatbelts didnt work. absolutely shocking

Cons: did not explain how apple play works and was not able to use

Cons: Check in took much too long. I was charged an extra $150 for a very minor scratch and another extra $80 to “administer” the damage process. All this after I bought full coverage from Discover Cars. Now I have to spend time trying to get a reimbursed

Pros: Nothing

Cons: We booked it for value but never got the car due to Flight delay leadinf to cancelled booking and being stranded by agent who was at the desk when we went to collect, looked at me with my family and said she was leaving. She then did not leave for another 30minutes. She said we could collect the car the next day. We rang to collect but were told our booking was in fact cancelled and we would need to rebook at an increased cost to us.

Pros: none

Cons: they charged us 56 euro surplus because they did not have the ordered car available. Reason : we were 15m earlier than the planned timing !! they spent 15m trying to change the deposit of 600 into 100 euro as we ordered though discovercars and would risk not to receive a reimbursement from them but will have to go via disovercars . Waste of time !

Pros: Efficient staff

Cons: They did not give receipt after car return.

Cons: After a 2 hours queue at the Noleggiare's desk, I got charged 50 euros for collecting the car outside normal working hours. The long wait was entirely due to the slowness of the employee in processing customers and to the shortage of staff: only one person was at the desk. I had no choice but to pay the 50 euros as the agent refuced to give me the car if I had not payed immediately. This is not good customer care and a very dishonest way to overcharge customers. Obviously I am not happy.

Pros: Didn’t give me a car and were not interested in helping me in any way

Cons: The car was barely cleaned. Interior and windshield were smudgy.

Pros: I called the road assistant When I got a flat tire on my trip but no one answered the phone because it was Sunday! That means emergency can not happen on Sunday!

Cons: There was not a petrol garage for a long distance before the airport so we were unable to fill up and the resultant charge was extortionate.

Cons: Insurance issue, also I was charged extra for an additional day and it should have been at the same rate

Cons: this company is a total scam I dropped of the rental and after 11 days they charged my credit card for $800 for a missing SD card for navigation that I was not aware for the fact that I didn't use the navigation.

Pros: All ok.

Cons: All ok.

Pros: Terrible

Cons: Scam

Pros: Once I found the rental agent at Catania, the drop off was very efficient and friendly.

Cons: At Palermo 45 minute wait time to get to the agent to rent the car. It was the only rental car agency with such a line. The person who gives the car to you tries to rush you through the process, not giving adequate time to evaluate the car before he makes you sign the form saying you agree with the condition it is being give to you.

Pros: clean car

Cons: Difficult to contact customer support, the phone was not picked up for more than 10 times, and the attitude of receptions were bad.

Pros: Drop off was fast and efficient

Cons: Operator at Check in (in Palermo) tried to force me to pay for addtional insurance. Unprofessional behaviour.

Cons: Extremely expensive full insurance

Pros: Not honest at all

Cons: Not honest at all

Cons: Drop off difficult to find no signage.

Pros: They made a fair assessment of the car at drop off and confirmed on the spot everything was ok.

Cons: It took a long time to pick up the car, there was no one at the desk. Same to drop it off, had to wait for someone to show up.

Pros: Extremely efficient helpful staff members.

Cons: The inability to check in online when told we could.

Pros: Quality of vehicle

Cons: The wait at the desk

Pros: Drop off was fast Car was good

Cons: Slow pick up

Pros: nothing special

Cons: they marked scratch but after washing car they decide that is not scratch. Very weird!

Pros: Fast, efficient

Cons: Nothing

Pros: Easy drop-off procedure, pleasant and helpful assistant.

Cons: It took a while to pick the car up, and it was not very clean.

Pros: Friendly staff. Quick. Upgraded us for free when a car in our price range wasn't available. The GPS tracker we had paid for also wasn't there, but they offered a portable Wifi router in it's place, which worked great.

Cons: GPS tracker wasn't available as initially paid for. Bit of a confusion with car keys not being available for the car we'd booked. But it turned out better for us, with a sturdier, more fuel-efficient car better for longer distances.

Pros: Nothing

Cons: Huge deposits have to be left No communication from them to confirm car drop off or intention to charge Charged me almost €400 without an invoice , notification or permission. I have no idea what I have been charged for or even if the work has been done. I have contacted customer services 4 times and have had no response. Terrible, terrible experience and DiscoverCarHire should remove them from their list

Pros: Nothing

Cons: Everything

Pros: No problem - took car back not full, didn't pass petrol station. Staff informed me of cost and advised me and directed me to nearby petrol station. Saved me 35 euro - very considerate and much appreciated.

Pros: English speaking

Cons: trying to sell on the spot excess insurance cover when already had it, then saying theirs meant no claim and recover money suggesting your insurance was suspect

Pros: Suggested car matched our needs to perfection

Cons: Had to change the card for safety deposit as my american debit/credit card could not be used