Noleggiare at Palermo Airport

Pros: Car was dirt and don’t wash.

Cons: Did not go through car checkout. Car was not clean. Gas was not full. Couldn't explain how things worked.

Pros: Car was clean, great no issues with return. Rental agent was very nice.

Cons: Picking the car up took hours and was massively inconvenient.

Pros: That they remained open after our late arrival

Cons: The insurance charges, the late fee charged for each car, the inflexible nature...rip off! Will never use a broker again, will go direct.

Pros: That they remained open after our late arrival

Cons: The insurance charges, the late fee charged for each car, the inflexible nature...rip off! Will never use a broker again, will go direct.

Pros: Everything OK

Cons: Car has no power - absolutelly

Cons: I didn’t like the fact that the the car rental agent at the desk almost obliged us to make another car insurance at the moment of the pick up.

Pros: Appalling, will never use again

Cons: Terrible service, over an hour queue ( no apology! ), car was dirty and much smaller than indicated when rented and we were overcharged!

Pros: Nothing. Was double charged for the insurance.

Cons: Double charged for insurance and car was filthy dirty at pick up. Did not receive a copy of the contract or any type of rental agreement and did not receive my deposit back either. Just a very bad experience!

Pros: They did not provide us with a car

Cons: They did not provide us with a car even though we booked 3 months before, as out flight was delayed by an hour

Pros: Offered a brand new car, quick service at the front desk and handing the car in was just as easy.

Pros: They offered to cancel the car rental reservation.

Cons: Additional insurance purchased through third-party not honoured by car rental company.

Pros: Absolutely nothing

Cons: we repeatedly told them about flight issues and they charged us for being late. The policy was in my partners name, but i was the main driver and they wouldn't accept my credit card. We then had to change the documentation and they charged us an extra £400 in what was an already stressful experience with a small child. The staff were rude an unhelpful. The car had no air con, which we stated we wanted on the booking. The back passenger seatbelts didnt work. absolutely shocking

Cons: did not explain how apple play works and was not able to use

Cons: Check in took much too long. I was charged an extra $150 for a very minor scratch and another extra $80 to “administer” the damage process. All this after I bought full coverage from Discover Cars. Now I have to spend time trying to get a reimbursed

Pros: Nothing

Cons: We booked it for value but never got the car due to Flight delay leadinf to cancelled booking and being stranded by agent who was at the desk when we went to collect, looked at me with my family and said she was leaving. She then did not leave for another 30minutes. She said we could collect the car the next day. We rang to collect but were told our booking was in fact cancelled and we would need to rebook at an increased cost to us.

Pros: none

Cons: they charged us 56 euro surplus because they did not have the ordered car available. Reason : we were 15m earlier than the planned timing !! they spent 15m trying to change the deposit of 600 into 100 euro as we ordered though discovercars and would risk not to receive a reimbursement from them but will have to go via disovercars . Waste of time !

Pros: Efficient staff

Cons: They did not give receipt after car return.

Cons: After a 2 hours queue at the Noleggiare's desk, I got charged 50 euros for collecting the car outside normal working hours. The long wait was entirely due to the slowness of the employee in processing customers and to the shortage of staff: only one person was at the desk. I had no choice but to pay the 50 euros as the agent refuced to give me the car if I had not payed immediately. This is not good customer care and a very dishonest way to overcharge customers. Obviously I am not happy.

Pros: Didn’t give me a car and were not interested in helping me in any way

Cons: The car was barely cleaned. Interior and windshield were smudgy.

Pros: I called the road assistant When I got a flat tire on my trip but no one answered the phone because it was Sunday! That means emergency can not happen on Sunday!

Cons: There was not a petrol garage for a long distance before the airport so we were unable to fill up and the resultant charge was extortionate.

Cons: Insurance issue, also I was charged extra for an additional day and it should have been at the same rate

Cons: this company is a total scam I dropped of the rental and after 11 days they charged my credit card for $800 for a missing SD card for navigation that I was not aware for the fact that I didn't use the navigation.

Pros: All ok.

Cons: All ok.

Pros: Terrible

Cons: Scam

Pros: Once I found the rental agent at Catania, the drop off was very efficient and friendly.

Cons: At Palermo 45 minute wait time to get to the agent to rent the car. It was the only rental car agency with such a line. The person who gives the car to you tries to rush you through the process, not giving adequate time to evaluate the car before he makes you sign the form saying you agree with the condition it is being give to you.

Pros: clean car

Cons: Difficult to contact customer support, the phone was not picked up for more than 10 times, and the attitude of receptions were bad.

Pros: Drop off was fast and efficient

Cons: Operator at Check in (in Palermo) tried to force me to pay for addtional insurance. Unprofessional behaviour.

Cons: Extremely expensive full insurance

Pros: Not honest at all

Cons: Not honest at all

Cons: Drop off difficult to find no signage.

Pros: They made a fair assessment of the car at drop off and confirmed on the spot everything was ok.

Cons: It took a long time to pick up the car, there was no one at the desk. Same to drop it off, had to wait for someone to show up.

Pros: Extremely efficient helpful staff members.

Cons: The inability to check in online when told we could.

Pros: Quality of vehicle

Cons: The wait at the desk

Pros: Drop off was fast Car was good

Cons: Slow pick up

Pros: nothing special

Cons: they marked scratch but after washing car they decide that is not scratch. Very weird!

Pros: Fast, efficient

Cons: Nothing

Pros: Easy drop-off procedure, pleasant and helpful assistant.

Cons: It took a while to pick the car up, and it was not very clean.

Pros: Friendly staff. Quick. Upgraded us for free when a car in our price range wasn't available. The GPS tracker we had paid for also wasn't there, but they offered a portable Wifi router in it's place, which worked great.

Cons: GPS tracker wasn't available as initially paid for. Bit of a confusion with car keys not being available for the car we'd booked. But it turned out better for us, with a sturdier, more fuel-efficient car better for longer distances.

Pros: Nothing

Cons: Huge deposits have to be left No communication from them to confirm car drop off or intention to charge Charged me almost €400 without an invoice , notification or permission. I have no idea what I have been charged for or even if the work has been done. I have contacted customer services 4 times and have had no response. Terrible, terrible experience and DiscoverCarHire should remove them from their list

Pros: Nothing

Cons: Everything

Pros: No problem - took car back not full, didn't pass petrol station. Staff informed me of cost and advised me and directed me to nearby petrol station. Saved me 35 euro - very considerate and much appreciated.

Pros: English speaking

Cons: trying to sell on the spot excess insurance cover when already had it, then saying theirs meant no claim and recover money suggesting your insurance was suspect

Pros: Suggested car matched our needs to perfection

Cons: Had to change the card for safety deposit as my american debit/credit card could not be used