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Optimo Rent at Palermo Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing they are absolute con artists
Cons: There is not enough room here to write about our full experience but I think it is clear that when you arrive with 2 other couples to the rental car agency and all 3 end up arguing with the company, there is something seriously wrong!
Cons: Chauvinistic, I seemed to be invisible when I walked in but when my husband stepped in 3 minutes later they couldn’t do enough for him ! And the additional expense, no way Inwould recommend this agency!
Cons: Almost everything. I am very dissatisfied with the service and theft. Although I took the vehicle through the agency and paid everything in advance, Optimo rent charged me €150 extra and charged me a €200 deposit which they said would be returned but never returned. The car was somewhat clean. There was no windshield washer fluid in the car, no spare tire, and no tools to change the tire. The service was nervous and unfriendly, they spoke bad English. We are very dissatisfied.
Pros: Efficient check-in and return of car. Fairly quick pickup on arrival at airport and prompt shuttle back.
Pros: efficiency and kindness
Cons: it took a while to return the deposit
Pros: Excellent car and good price. Excellent and quick to arrive/depart transfer shuttle.
Cons: The engine management light was illuminated and Tyres pressure were low so needed top up. Not a dislike just observations. It was not so easy to find the rental office on return, post code given is not correct. But after a call to the office, I was not far away from the correct road.
Pros: Equipe au top
Pros: Great price. Nice car
Cons: Rental company first of all tried to give us a car with a defective tire
Pros: Not much
Cons: They also attempted to slap a €250 euro fee on to my father’s car rental upon returning his vehicle when they discovered a trivial paint marking half the size of a sunflower seed. A mark easily repairable for a fraction of this price. A mark so small that any reputable car rental agency would dismiss this as ‘typical wear’ and demand no exorbitant repair fees.
Pros: The jeep vehicle functioned well.
Cons: The dealer has now claimed an additional €270 to repair a tiny paint chip, approximately 5 mm in diameter. This is an illegitimate and clearly dishonest claim.
Pros: Car was new. Pick up from airport worked well.
Cons: Retrospective charges for damage with no photos or response to my email
Pros: They did allow us to use their telephone & did offer to give us a ride back to the airport so we could try to rent a car from another agency
Pros: not much
Cons: did not accept debit card
Pros: Very friendly and efficient with a reliable shuttle service
Cons: As stated - 'empty to empty' is not best practice and i was given no opportunity to negotiate despite the hire contract being 'full to full'
Cons: Car was disgusting inside. Car had a slow puncture(screw) at pick up. Car was dangerously badly maintained. Shocks, or some other suspension component, were so bad in back right that every bump caused extreme and sudden changes of direction. Positively frightening! Having read optimo rents reviews (all extremely negative!!) we were afraid to raise the issue in case we were charged for the pre existing damage. Worst rental experience of my life..
Pros: They were quick on both pickup and delivery.
Cons: The agents knew what they were doing.
Pros: Nothing really.
Cons: They were rude and they overcharged me for a child seat. The car was awful.
Cons: The firm forced us to return the car 1 day earlier than we booked and payed for
Pros: The car was good, shuttle service to the collection office was good. The office isn't in the airport which can add some stress to arrival. Drop off was no problem, they checked the car quickly and returned our deposit.
Pros: They are crooks. They try to sell insurances againdt extremly high rates. Happy that had an insurance with u
Cons: They tried to fake damage when I brought the car back. Threatening with my diplomatic status led to to a withdrawal from their side. Other clients were treated the same way
Pros: The car was newish and clean
Cons: The representatives weren’t very friendly
Pros: Absolutley nothing!!
Pros: I did not like the service at all. We were told on the phone a different price for the overall rental, and then when the shuttle bus picked us up the price went from 205€ to 460€ with an additional change fee and drop off fee for a different city both worth a 100€ each, which was not mentioned on their website or on the phone. we were pressured to get the expensive insurance and sign the papers of the cars flaws/condition before we checked off the scratches and flaws of the car.
Cons: Overall we felt very scammed since the original price for 3 days was 120€ and then when we noticed that the pick up city had changed during the search and we therefore needed to change the city for the pick up, there was no mention on the phone about the additional last minute change fee that was 100€. We were told on the phone that the changes would cost us 205€ all in all, which we were okay with, but ended up paying 460€ for a 3 day rental because of the extra fees that weren't mentioned.
Cons: They didn't accept master card even if on de rental it said that was acceptable, only accept visa credit. For that reason, we had to do an "insurance" of 400 euros (100 euros fee refundable that didn't arrive yet). Take pictures of the car problems when the car is delivered to you or they will try to charge you for damage you didn't do.
Pros: The car was in good condition
Cons: There should be more payment methods, instead only credit card is accepted. This was not clarified until after the deposit was paid.
Cons: Optimo insisted that since I didn't have an international driver's license, that I had to buy their insurance at the exhorbitant price of 500 euros. A scam!!
Cons: Do not use this service, they will try and rip you off and add all sorts of hidden charges
Pros: Zero. They tried to scam me but DiscoverCars is doing nothing about it.
Cons: They asked for my bank code, they tried to add on multiple charges that were not in my rental agreement
Cons: These thugs were dishonest and threatening!
Cons: Optimo changed my car to a smaller car and then tried to force me to pay 18 euros a day for an automatic car. I was forced to pay 25 euros a day for full insurance because I didn’t have an international license, which I was then able to get before I took the car. I still had to pay for the full insurance. It cost way more per day than I was expecting and I was renting it for a long time.
Pros: Not happy customer very annoyed
Cons: I don't think I will be deal with this company any more walk away if can
Cons: todays cars are much more advanced than my own car which is a small 2011 toyota. it would be helpful if your staff could explain how some of the features and how they work when we pick up the car. there was a flat-screen in the car, i have no idea what it does.
Cons: The rental car agency was about 10-15 minutes away from the airport while there were rental cars available within the airport. We ended up having the return our car a day early with no refund because the rental car agency was not open early enough for our flight at 9am. Also we booked an automatic car and they gave our car away and gave us a manual! They also gave us the car with less than 1/2 tank of gas leaving us almost to run out on the way to our destination just 1 hour away.
Pros: They were clear in the explanations.
Cons: they have charge more than 120€+vat for a wheel trim that is 19€ in Amazon or ebay. And they did not have in consideration that I left the vehicule deposit with much more fuel than when they give it to me.
Pros: Everything besides opening hours
Cons: Opening hours. We came at late night and there was no possibility to pick up a car even if it would be rented since a day before.
Cons: No understanding or compassion to alter my booking to someone with a valid licence. Took my 300 euro and cancelled my booking on the spot not allowing a transfer of driver.
Pros: Very disappointed, I can’t believe that was no way to get in contact with anyone from discovery cars Only email and I did sent like 10 still up to now no one ever answered me back
Cons: The worse company to rent a car
Pros: They drove us to Green Motion. Does Optimo Rent even exist?
Cons: Prepaid and no service was delved. They wouldn't rent me a car. Switched from Optimo Rent to Green Motion. Wouldn't rent me a car because I didn't have a International Drivers licence. Enterprise, Hertz,Locauto would and got a car at tge airport from Locauto. No support or customer support to personally talk to at Discover Cars.
Pros: We never got the service because they just re rented the car to other person even we already paid for a week. Totally scam.
Cons: Didn’t like anything about this company, they owes us 400 euros.
Cons: They stole 480euro because I did nőt have the credit card
Pros: Frienly service and cheape
Cons: The pick up and return is not at the airport. At arraval you need to call the agency. They will take 15 to 20min at least. Then they drive you to the car collection point another 15min and fanally you need to do the collection registration another 30min
Pros: It was pretty quick once we were picked up. It’s a bit inconvenient then being off the airport site though, gives the impression of a back street seedy car hire company.
Cons: I’m concerned about how much personal data they took, particularly under the new GDPR regulations which I will be making further enquiries about via the ICO. They took copies of my passport, driving licence & credit card, which in my view is to much personal identity data???