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Snap Rentals at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Ver welcoming team at the airport.
Pros: Great staff.
Cons: Car was a little bit older than I thought it would be.
Pros: Friendly staff
Pros: Friendly staff.
Cons: The car had a battery fault. Intermittently would completely lose power. We emailed, but heard nothing back.
Pros: fast service. Car's engine was in good condition.
Cons: Car's body and inside seats were in bad condition.
Pros: Hybrid cars are easily available.
Cons: Limited hybrid car models and the car rental location is not easy to find.
Pros: Went out of their way to help
Cons: The only thing was we were told to wait outside airport but not told to get onto a shuttle bus so waited for quite awhile before we realised
Pros: Fuel Economy. Great car to drive
Pros: Ophalen op de luchthaven. Snelle en prettige afhandeling. Vriendelijke mensen.
Pros: Friendly staff
Cons: Pick up n Drop off outside airport.
Cons: We didn’t realise we had booked through a 3rd party and it was confusing trying to find our pick up shuttle. Finally realised it was with Snap which I thought was some sort of scheduling tool at first. Also, the Snap staff couldn’t help me with insurance questions because again it was booked through a 3rd party (Discovery) but we thought it was with agent.
Pros: Friendly and easy
Cons: Not confirm and take money from credit card , so rude action
Pros: Cheap, rental, staff great
Cons: I didn't realise the car was older..
Cons: Due to lockdown had to drop off the car keys in a slot as the branch was unattended. Then found that I had been charged $39 for fuel for the car supposedly being not filled up with fuel. Car was full when I returned it but they sent a photo from the next morning saying it wasn't full. No reply to inquiry either. Poor.
Pros: Staff were fantastic and polite
Cons: I paid twice for insurance. I paid the Discover Cars AND I paid Snap Rentals or I would have to leave a $2000 deposit.
Pros: Loved the Hybrid
Pros: No hassle service - it was easy to pick up the vehicle and was ready to go. The after hours service is also great providing airport to vehicle shuttles.
Cons: Everything good, could possibly have longer open hours
Pros: Value for money
Cons: No explanation was given regarding the car being a hybrid in fact the young lady on the counter looked at me like I was stupid to know nothing about a hybrid car. Also road works in the area made it very difficult to find the office with detours in place.
Pros: The process was straight forward
Cons: The car I had was pretty dinged up but functioned well
Pros: Nothing to complain about but value for dollar spent
Cons: Quick & easy
Pros: Quick drop off
Cons: Pickup was horrible. Waiting close to an hour to be picked up which involved 3 calls when the location of the car rental is only 10mins away. The driver that picked us up didn't even receive a notificaiton from the call centre but was only prompted when I used their webpage on pickup that triggered the driver to pick us up.
Pros: Friendly polite staff.
Cons: car wasn't full of fuel - returned it full but no compensation. I think it may have been different if it was the other way around. I could have returned it at the level it was marked at but thats difficult to do if you adding petrol to a car you don't know!
Pros: The prompt shuttle pick up and drop off
Cons: Not flexible with check in. Why does it have to be the credit card holder who picks up the car? Did not get a price reduction I had to reduce my booking by one day, $2000 security was excessive cf other companies. Tried to save time by checking in online the night before then had to REPEAT all actions at after hours depot. Snap Rentals is in the dark ages!
Pros: Great company, easy to deal with
Cons: I wish I found them without discover car as a third party.
Pros: Older style Toyota hybrid went well and was very economical
Pros: I found the staff to be friendly, helpful and efficient. They didn't have the model car I had ordered but they managed to clean, wash a returned car which was my preferred model. I didn't mind waiting.
Cons: On inspection of the vehicle it was heavily marked and scratched with some denta. I took numerous photos so that on return of the vehicle had proof that the damage was there prior to me. I was told I didn't need to take photos as they knew thw condition but I wasn't happy to accept that. The car could do with some repairs or replacing. The upside is they accepted the car on return without any issue.
Pros: Poor quality car
Cons: Poor quality car - filthy interior and damaged exterior
Pros: staff were cheerful and fantastic,
Cons: Staff member went around the car and took photos of all dents etc. but we still worried about the car return process because there were quite a few dents but all was good staff were great. Hole in drivers floor mat was dangerous perhaps could have been checked a little more thoroughly before car was rented out.
Pros: easy to pick up and drop off the car.
Cons: the rental car condition was not good.
Pros: they could offer a car hire after hours from the airport
Cons: having to go to an unknown destination in the dark
Pros: Airport pickup and drop off, one easy phone call and they were their within 10 minutes.
Cons: I have no quells about Snap Rentals, excellent all round service.
Pros: Friendly & easy to get through
Pros: Very quick pick up and drop off
Pros: Very friendly and helpful
Pros: They took photos of car with all the dings. Friendly staff
Cons: The seats were covered in stains and was very off putting
Pros: Everything was simple and quick.
Pros: Very friendly and helpful staff
Pros: Fast efficient and friendly
Pros: some staff are good.
Cons: I have rented three times car from Snap Rentals and had twice good clean cars. but I had once a very poor condition car : hole on the body and yellow watermarks are all over the front and back seats.
Pros: Affordable rental cars, affordable insurance and they make sure there are no hidden cost.
Pros: Awesome service friendly staff
Cons: Easy communication
Pros: Fast and easy transaction
Pros: Very friendly, straight to the point and helpful
Pros: Wide range of vehicles for different price groups
Pros: Person centered
Pros: The team were very friendly and helpful. I like the use of an electric van for collecting and drop-off of customers.
Cons: Just little things... no parcel tray in the boot meant my belongings could not be hidden in the car which is a temptation to thieves. The inside of the windscreen was smeared. A lovely lady spoke to me when I started the car... I don’t know Japanese so don’t know what she was saying. The radio had no Bluetooth unless that was in Japanese to.
Cons: The remote batterie for unlocking and locking the car was flat so o and to do this manually
Pros: The car provided was very fuel efficient
Pros: Free pickup and drop off
Pros: Friendly easy to deal with and helpful staff
Cons: Nothing really.
Pros: all professional
Cons: ordered a hybrid, got something else, complained, no compensation
Pros: free pickup & drop off after the rental
Pros: The driver picking us up was excellent. Polite happy attitude obliging. The office woman was fantastic. We were not happy about a couple of issues and she corrected it straight away. Very professional and excellent customer service.
Cons: I am not sure if this is a fault of snap but we did not appreciate finding out out booking was through a 2nd party not direct with snap. The booking was deceiving because we paid for full endurance then once we arrived there was a $2,000 holding fee. We were not happy as this is not fair to your customers as renting with your firm on line is not transparent. At no time whilst booking does a big sign come up if you continue to book and pay full insurance you will be charged $2,000 holding fee.
Pros: I was so impressed with the Customer service the young guy was so easy to deal with, so friendly & so accommodating
Pros: Quick and easy
Cons: Unable to contact anyone via messenger or email and no option on phone line
Pros: cheap and no mess
Cons: car a bit rough. But thats ok cause the price reflected what we got
Pros: Quick service
Cons: After hour call Center is not great
Pros: The staff were fantastic
Cons: Quick pickup in and out
Pros: Price is great affordable
Cons: I think there was nothing which i do not like
Pros: Pickup from airport was easy, and within good time
Cons: Car wasn’t cleaned at all. Had a film of dust over the whole car. Cars registration was expired in April and we hired the car in July. Very pushy toward insurance and we had to pay a $2000 bond, then they didn’t want to come out and agree on existing damage when we got the car.
Pros: Friendly people and easy pick up and drop off
Pros: On pick up staff was helpful
Cons: Only 1 staff at pick up, waited 25-30minutes to get the keys & paperwork. Car was not clean snd was old model. Won’t be using then again.
Pros: Service, price, value.
Pros: Very efficient the car was waiting.
Pros: The customer was great.
Pros: Fast and swift
Cons: Too far pickup from the city, extra fees for dropping in the city
Pros: Nothing. They were rude & arrogant
Cons: Nothing. They were rude & arrogant
Pros: Friendly and cheerful staff. Happy to help and car pick up would have been quick.
Pros: What i filled in says a lot. I proberly won't hire a car tru Snap. Cheers
Cons: If people coming in asking a question. Snap rental stuff are leaving the room and leaving your order for taking care about other people... They dont have a clean system dealing with customers.