RentSmart24 at Palermo Airport

Pros: The value

Cons: The time to pick-up and drop-off. And nobody cancel my reservation.

Pros: Only 1 agent -female was helpfull

Cons: We had to change 3 cars until we got the one without any fault messages/lights-pneu, oil change, service due

Pros: Nowe auto, czyste w środku. Szybki i komfortowy transfer

Cons: Auto brudne na zewnątrz. Nikt nie odbiera telefonu w biurze .

Pros: Nothing, absolutely nothing.

Cons: Disgracefully

Pros: The service and overall professionalism. Kudos to Giuseppe and Massimo Fabio for their friendliness and expertise.

Pros: fast shuttle (on pick up only)

Cons: i did online check in, inserting the datas of my card that was accepted and everything went well. when i got to the rental place they told me my card was not good for deposit (expiring 5 mo after the rental) and i was forced to buy insurance (doubling the price of the rent). uncorrect behavior, if i was told at the moment of online check in i would have brought another card.

Pros: not having it full on pick up is annoying

Pros: PLEASE DON'T BOOK CAR HERE, THIS IS SCAM COMPANY JUST LOOK REVIEWS ON GOOGLE MAPS TERRIBLE

Cons: They didn't want to give us car until we pay extra insurance despite having valid credit card to put cover for excess.

Pros: Tutto

Cons: Operatore

Pros: Good and professional people

Cons: Very good service but night rate for 75 euros is a scam

Pros: Fast shuttle service

Cons: The condition of the car wasn't bad but it could be better.

Pros: pick up time and drop off.

Pros: it was inexpensive

Cons: old car...poor performance ....hard upselling to try and get me to buy their own fully comp insurance that was 3 times the cost of the original rental

Pros: Convenience

Cons: No complaints

Pros: It was inexpensive.

Cons: They took 30 minutes to send us a shuttle to pick us up despite having 2 shuttles and being < 10 minutes from the airport. The car that was reserved has several issues with bluetooth connection and so apple carplay was not working well. The inside windows of the car were dirty.

Pros: Very happy with outcome! Although the agent (Guiseppi) painted the bleakest picture re: insurance, even although I had purchased extra insurance with dicooverycars! It was if I had already had an accident and was not adequately covered!

Cons: Booked a compact SUV car but after car inspection we found a screw in the tire, so they gave us a lower-class car (Skoda, compact man), which was only available at that time, and said that the price remains the same. Also waited one hour for the shuttle pick-up, so had to pay the night tariff fee of 75€, they said that the system does that automatically and they cant do anything about that. We landed before 23h and drove the car after 1:30

Pros: The shuttle bus was good

Cons: The car was very dirty, full of stains, sand and hair from previous booking. The staff at the service point lied about my credit card being declined and not working. He told me a lie about my credit card being "virtual card" and was therefore not possible to use for the renting, he just wanted me to buy an additional insurance from him. It was a chubby guy with glasses at the counter trying to scam me to buy additional insurance. Check in took too long because of the staffs trying to scam me

Pros: Nothing

Cons: You should update your policy and stop subscribing to other websites for more visibility if your conditions are not compatible with broker platforms. This is ridiculous. In the end, it cost me as much as the most expensive car rental I could have booked directly at the airport.

Cons: The remote did not work

Pros: Absolutely nothing.

Cons: The service and employees are terrible. The worst part is how they force you to get their insurance - even though I had already paid for the full insurance through DiscoverCars. I've given them 3 (three!) credit cards but none worked - unless, of course, I'd take their incredibly expensive insurance. After more than 1 hour at the counter and having to contact my bank at 8AM on a Sunday, the transition magically went through. A total scheme. Never again.

Pros: Great that the customer service team had the ability to use google translate to make signing the contract easy.

Cons: There was no connection for my iPhone. We used the iPhone as our GOS and needed to charge the phone. Perhaps converters could be provided at pick up. .

Cons: Absolutely terrible experience with Discover Cars and Rent Smart 24 in Palermo – avoid at all costs! I prepaid for a rental car including full insurance and completed the online check-in the same day, providing all the required details, including my credit card, which was successfully verified. However, when I arrived in the evening to pick up the car, the nightmare began.

Pros: Nothing - will not rent from this company again

Cons: Everything about this company is poor: Call for pickup at airport - no one spoke English - no help Rental counter - only spoke Italian - rude to all customers at counter - USA, Ireland & France One agent simply left the counter & turn us over to someone new who only spoke Italian - we had to start over Upon return - car was inspected for 20 minutes looking for any scratch possible - none were found - I have never experienced this detailed of inspection - only Italian spoken

Pros: It was efficient and without trouble. The car was in good condition.

Cons: It is somewhat difficult to find the rental depot if you are driving yourself to it and not taking their airport shuttle. Taxi didn’t know and was expensive

Pros: Friendly staff Car has minor damages clearly listed on pickup Condition of car was very good They are not a scammers The card lock was released quickest than I expected This was my second time of this rental and the service was top noch Recommended them to my friend and family

Cons: I was going back night time and a rain started to pour. Due to condition of front wipers, which by the way, should have been replaced long time ago, my driving experience was horrible. The visibility was so low that I cannot compare to any other experience like that. Definetly it was not a pleasure to drive this car in such weather conditions. Moreover, the front windshield was so dirty that I had to stop the car and purchase cleaning solution allowing me to clean it - it was greasy!

Pros: Everything was ok

Cons: The adress to where the car had to be returned was not stated at the contract, therefore I had to make a call in order to get it.

Pros: Very fast and efficent pick-up and return

Cons: In the office nobody speak English Ee paid extra 75€ becsuse our flight delayed 2 hours

Pros: Not much

Cons: They charged us 58 euros because we picked up the car ‘ too late’. Furthermore we had to wait 30 minutes at the airport before they picked us up. I can highly recommend to NOT rent from this agency.

Pros: Above average

Cons: I was charged 30 euros to clean the car

Pros: This company basically runs a scam, they don't accept debit cards, only credit cards. If you only have a debit card you can still get the car in a "premium package" that costs 3 times more. You are supposed to learn about this on the spot under time pressure. I didn't budge, I ended up booking another car. Pickup was also very slow and clumsy, instructions were unclear and we wasted an hour waiting for the shuttle.

Pros: Great service.

Cons: El servicio de traslado y luego el cobro por la tardanza en llegar a recoger el coche y la mayoría del tiempo fue culpa de ellos.

Pros: The service was trustworthy and smoth.

Cons: The only problem was that they have a internal rule that for not taking their top insurance you need to use a credit card for the safity deposite. Otherwise, if you use a debit card, you have to hire their top price with all included service. But not that big of a deal if you have a credit card, they do accept to change for it, if you have one. So no extra charges needed.

Cons: Nadrz asi na 3/4 s tym, ze tak nam to vratite. To som presiel tuto 1/4 asi 220 km. Vzdy im vratite plnsiu nadrz.

Pros: Good and friendly service, possibility to pick up car in the night.

Cons: Quite high price, some confusion about insurance (full coverage) service. But it all has been solved later.

Pros: Shuttleservice. Good car model. Friendly staff

Cons: Did online checkin but it still took some time to get the car.

Pros: Relatively good price.

Cons: Quick deposit back

Pros: Nothing.

Cons: Everything. Do NOT book anything with RentSmart24, their service is horrible! Very unfriendly staff (except for two people), didn't help us at all when we had problems with the car (flat tire), didn't speak English, even blocked our number after we tried to call them a couple of times, gave us wrong phone numbers to call, sexist, and tried to let us pay €180 for towing the car but the car was never towed?! I will be filing a complaint.

Cons: Agent at pickup did not speak English and didn't know the job.