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Lucky Rentals at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The car was ready for pick up, clean and ready to go. The actual process of inspection was good and fair.
Cons: The administration appeared slow, almost like we were not expected both on arrival and drop off. We were the only people on the site either picking up or dropping off. One might have expected our booking details to be waiting for us - in both cases they had be searched for on their system.
Pros: The gentleman who picked us up from the airport was amazing.
Cons: Their car was falling apart, they were understaffed when trying to pick up the car, they gave us a car that wasn’t on full but told us we were to return it on full.
Pros: Good car even though not new
Cons: Collection via 3rd party parking agent
Pros: Nothing. It took a long time for them to find a car, and when they did find one after two hours waiting I got a shocking surprise. Complete wreckage of a car.
Cons: I was given somebody elses car who didn't want it. On my documents, it was a completely different registration and a completely different car. Very old, too damaged, to unsafe.
Pros: The value for cost.
Cons: Their phone message re shuttle pick up was not at all clear.
Pros: Check out
Cons: Car was in a very poor condition
Pros: Free airport pick up
Cons: Limited operating hours out of an international airport
Pros: The only thing I liked was I know no never to use them again.
Cons: Worst service I've ever dealt with at a car hire agency. Very rude, useless and also charged me twice. No tax invoice was produced and when I asked for one they said, no we don't give them out.
Pros: Efficient service throughout
Cons: Poor windscreen condition, some etching and wipers were poor
Pros: They were quick and efficient, and explained everything fully to us at pick-up. Fast drop-off too, with quick transfers to airport. No nasty surprises - we had no issues at all.
Pros: Lucky Rentals provided a good service and the car was of a reasonable standard for a rental vehicle
Cons: My only complaint is that when I chose the Toyota RAV4 I did so because of the space to carry our luggage in a secure manner. On collecting the car there was no parcel shelf to cover the boot/luggage area. I had to use a sheet to cover anything stored in the boot. On one occasion while parked at a Tourist spot the Police left a note on our windscreen warning us of having items visible. The darkened windows were of no significant as you could still see what was in the boot.
Pros: Overall service was worst . Worst customer service. worst car provided with 300000 KM . Baby seat safety compromised . I have also emailed my inconveniences and grievances .
Cons: No service provided at all. I won't use Lucky rentals again
Pros: Tony was especially helpful in Auckland when we returned the first car with airbag failure. The location was busy and people were complaining but he kept a cool head.
Cons: They didn't provide well-maintained vehicles. If turnover is too high to take care of the fleet, get more vehicles or hire more staff.
Pros: The price.
Cons: Wait time to be picked up at the airport.
Cons: They weren't interested in our dissatisfaction with the vehicle we were given.
Pros: Airport transit good
Cons: value for money
Pros: Just dropped the car off at the offsite car rental so we don't have to deal with the actual lucky rental staff which was very disappointing.
Cons: Bloody terrible old car. Not worth the money paid. Better off going to a known car rental and just pay a little bit more (like an extra up to $50 for the whole trip) for a safer and newer car. Car was rattling all the way and the oil replacement warning sign in the car kept flashing. Very unsafe to travel in non asphalt road which we had to at times. Won't be renting from Lucky rental anymore in the future.
Pros: The car is too old. And poor condition
Cons: They didn’t have more car that good enough to change
Pros: It is cheaper than others. But based on the age of cars provided it's easy to see why.
Cons: Age and condition of car. Lack of staff available for drop off.
Cons: Car wasn’t ready, waited an hour
Pros: Picked up the car after hours from Park and Fly. The chinese man is an absolute piece of shit fuckwit, he hang up on me few as I quotes that I had a booking with Discovery cars, not Lucky ( this should be made clearer ) . And he did not want to answer my phone anymore, after I realised the mistake I literally had to stop a stranger outside airport ask to borrow his phone and call from different number and he answered first go....scumbag piece of shit!
Cons: the 3rd party PARK AND FLY CHINESE PIECE OF SHIT
Cons: car was not great.
Pros: Quick, friendly and easy.
Cons: Cars are old (clearly stated on site) but still expect that there are no issues with maintenence
Pros: The service people when I dropped the car off were really lovely. The car was super cheap to run.
Cons: The car was in shocking condition. Mechanically questionable (i.e. aircon fanbelt and belts required attention, gearbox often stuck between first and second gear, tyres were bald in some spots, phone charger didn't work, radio didn't work, no aerial, etc.) then there were cosmetic issues such as faded, peeling paint, duct tape on a door latch, internal locking not working, etc.
Cons: Fiat punto is a terrible car, very frustrating to drive.
Pros: Although obviously very under staffed at Auckland ( waited well over an hour to pick up the car) and well away from the actual Airport the 2 staff there were working hard to get everyone sorted.
Cons: See above
Pros: Literally nothing. The experience, both pick-up and drop-off, was hellish, nightmarish.
Cons: Where to start? Uncaring, lazy employees, I rented a small car and was told the only car ready was a large Van! The large woman in charge rudely told me to ‘take it or we cancel the rental’. Petrol for the large van cost me literally 2x - 3x the amount I should have paid with a smaller car. Really?! Not one clean car available when I booked far in advance? No, “we’ll work fast to get one cleaned for you!”, just a very rude woman sneering at me. If I had been at one of the convenient renta
Pros: The rental was very cheap, and that's exactly what we wanted. We knew the car wouldn't be a Porsche, but that's fine, it was a bit grubby and dented but it drove fine and got us where we needed to go. We loved it and I would use them again as the price is unbeatable.
Cons: We waited a while to collect the car, about an hour in total, but we knew that would be the case and the service was good, so honestly it can be forgiven.
Pros: It was honest, took a little time though, but they were pleasant to deal with.
Cons: The car was super old and scuffed, you pay an extra fee for the airport location even though it’s a 10min drive to and from the airport.
Cons: They were slow, unenthusiastic, charged me for insurance even though i had paid insurance through the initial booking. Overall they were unprofessional and very slow. It looked as though they hated their jobs. I'm pleased I'm from NZ and understand that they have no service skills compared to the rest of the world. I do feel embarrassed that this is what we have to show when people first visit our country. They get off a plane and they get that. I will be using Avis or Hertz next time :)
Pros: Nothing at all the service was poor!
Cons: The car that I rented was ugly and I felt was unsafe to drive. There were dens and scratches all over the car. I had to use to hands and pull backwards and forwards hard before it would go out of drive. Also when I drove the car it was making a banging noise from the from left of the car. I found that the mud guard was glued to the actual car which was causing the banging noise. to be honest if it was taken for a warrant i strongly believe it wouldn't have passed. TERRIBLE CAR!!!!
Pros: Cheap good deal
Cons: No coments
Pros: Friendly staff
Cons: Car audio player didn’t work
Pros: Everything was easy
Cons: Only downfall was 1500 deposit not returned some day car returned
Pros: Very efficient. Great value for money.
Cons: Once we arrived at the airport we didn't know where to go. we battled to sort out our after hours pick up.
Pros: Nothing at all, please, do not offer this company any more, it is a scam!
Cons: Everything - endless wait for the pick up, car much more used than announced, yoi have to be really lucky to get some service
Pros: Nothing. Except in return. Done quickly.
Cons: Everything. From beginning to end
Pros: Nothing - worst experience
Cons: 2hr 30 wait to pick up the car Manual not automatic Poor customer service Car was old and worn 45 min wait to drop keys back
Cons: Car was great value but very old and covered in dents and scratches - We crossed the 300k mark on the trip - radio didn't work that well as aerial was missing and air con struggled ...If I'd known about the overall condition I may have upgraded or at least known what to expect. They major in campers so maybe cars are not their priority.
Pros: Very friendly staff, good price, easy to book
Cons: Unclear instructions on shuttle stop location in the airport, impossibility to reach a representative on the phone, car transmission was probably on the edge of break-down, GPS given in completely discharged state and booted to Chinese when charged on road.
Pros: low price
Cons: Check in and pick up of the car was absolutely horrible. Read the other reviews online and this will not be a surprise. I should have read more reviews prior to picking up. Cars are oversold, front-line staff are under-supported. Waited 6 HOURS to pick up car as it was not available. Demanded a refund for one day's rental as a result. MANY others in the waiting area in the exact same situation. Have written on Google as well as sent an email to the New Zealand Better Business Bureau.
Cons: They couldn't provide the car when requested. I received it an hour late because it wasn't fueled and they were still cleaning it. They told me it was because the day before was a holiday so they were behind. If so then they should rent cars the next day. I asked if they would remove the GPS charge in exchange but they said they couldn't do it that day and to ask when I came back. They were too busy to take care of this when I retured the car too.
Pros: They lie
Cons: Contradictory information. Shit box car
Pros: The car was easy to book, pick up and drop off
Cons: Booking a shuttle from the airport was not easy
Pros: Distance from airport.
Cons: Slow service, understaffed, lack of customer service, no explanation for slow service, old car.
Pros: Price, but not price for value
Cons: Couldn't reach Lucky Car rental at designated pick-up time. Car had 306,000km Marks on every panel No power No USB outlet
Pros: cheap car and cheap to run on petrol as described in description
Cons: make it clear that after hours you must go wait at specific spot and contact PARK N FLY vehicle to pick you up and transport you to your rental car which you collect from their office.
Pros: car didn't break down and the return was easy
Cons: the car was 13 years old, didn't have cruise control, or aux input to radio
Pros: Some of the staff are very nice.
Cons: Lost track of our reservation. Check out took forever. Car was a 14 year old Nissan with 300k miles. Would barely go up hills. Died in Paihia, but resurrected it, returned it to Auckland. Mechanic test drove to evaluate, got to driveway, turned around, said missing on one or two of four cylinders. Suspension shot. Why send a car like that out? Replacement leaked onto passenger seat from water coming in at top of windshield during heavy rain -- otherwise OK. Said major price adjustment, we'll see
Pros: friendly staff
Cons: had to use key to open car and boot
Pros: Cheap and did the job.
Cons: Advertising incorrect. Some inclusions weren't provided by the car hire company. Very disappointing. They tried to overcharge me two extra days and said it was because of the conversation rate. I'm still not 100% sure if I got what I was quoted!
Pros: Good value
Cons: Inconvenient location. Car badly scratched and damaged but ran OK.
Pros: Very friendly service
Cons: long wait in picking up (multiple hours)
Pros: We picked up our car late at night
Cons: Our car was a complete piece of crap. 340,000 km, the tyres were balled, the alignment was off by about 15 - 20 degrees and it constantly pulled you off the road, the radio didn’t have a screen and barely worked, no clock in the car no cruise control. It didn’t feel safe to ride in half the time. I have a hard time believing they didn’t bribe someone in order to pass the WOF. What a poor experience even for the relatively low price.
Cons: The car - engine wasn't properly functioning and we spend one full travel day at the mechanic and lots of time on the phone with customer service.
Pros: Service by car rental agents
Cons: Confusing instructions for car pick up from the airport and conditions of the first car they provided
Pros: Cheap, basic car. Easygoing
Cons: Almost missing the shuttle, distance and time taken to collect and return the vehicle, "no frills" vehicle (particularly no phone charger port was a hassle for travelling), the location is a bit run down
Cons: The after hours address and contact details on the itinerary was incorrect and as a result at 10.00pm at night I could contact the company to acquire correct details. I had to hire a taxi and book a night at a nearby hotel as I was stranded without the car to get me where I needed (6 hour drive north) for a funeral. Additional expenses I had not counted on and added further stress on an already stressful time. I had to wait until 8am next day to call and get correct details.
Pros: I liked nothing at auckland, but at christchurch the team was really better
Cons: the radio in Japanese was useless, and the car hire agent in auckland was incompetent
Pros: I think they just lie you with the photo of the var uou expect to rent.
Cons: We rent a very old car.
Pros: Cheap as chips
Cons: Collection service was rude, return service was mad busy, I don't trust them with my credit card details