Easycarhire at Palermo Airport

Pros: Goede prijzen, performante kleine auto, shuttle. Auto was nog niet beschikbaar, ze hebben dit snel opgelost door een andere auto te voorzien. Het personeel doet zijn best om snel alles af te handelen, al zijn er natuurlijk de piekmomenten die ze niet kunnen opvangen met het personeel dat er is.

Cons: In Palermo bij aankomst: bellen voor de shuttle (kosten internationaal gesprek dus). Bij terugkeer: opening pas om 8u, nipt voor ochtendvluchten. Gevraagd of we niet beter al vroeger kwamen, maar geen reactie meer (WhatsApp). Daardoor konden we pas met de 2de shuttle mee (30 minuten wachten) en maar 1u20 op voorhand op de luchthaven. Gelukkig vlot op Palermo Airport. Je moet de auto ook terugbrengen met de hoeveelheid benzine er in zat, wat moeilijk te schatten is. Waarom niet starten met vol?

Pros: Nothing

Cons: They scared us into purchasing more insurance from them at off site agency. Said what we bought from discover cars was not enough coverage. Upon drop off, we felt like we were part of a scam. Said we caused “major damaged” to underside of front bumper. Completely false. My husband took very good care of car, never hitting anything. I had video that I took when picking up car that shows evidence of prior damage to said area. 5 guys tried to intimidate us saying the scratches were there but damage

Pros: Bad experience because ,I pay extra 89eu for no reasons

Cons: Never

Pros: The car was fine

Cons: it was a money extortion. I was forced to pay 250 euro. And it was a hard and time consuming process to get to the rental company

Pros: Very efficient. Warm welcome from staff.

Cons: My advice is to look for another car rental agency. Be very careful when doing car check up and mark even the smallest scratches cos at the end they will try to blame you for them. I was waiting 30 minutes for driver to drop me off to the airport - he was busy with talking with agency staff. I do not recommend Easycarhire.

Pros: There is really nothing positive we can say about easycarhire. We even got the wrong car with a dirty interior (about which we were told it is within tolerance and subsequently had to prove said condition again with pictures when dropping off the car). A male agent made sexistic comments because me (as a female) and not my partner was driving the car.

Cons: Very unfriendly and arrogant staff, up to a point where it becomes insulting. We further got the wrong car and not the car we originally booked. We were yelled at and insulted, because easycare allowed us to bring the car back later via phone, however the agent on the phone (named Carlo) did not put down a remark. Easycar then told us that we were lying and didn't call them and were not allowed to bring back the car later. I even had to "proof" that I called the agency to ask to return the car.

Pros: The shuttle from the airport to their office

Cons: They didn't check all the liquids of the car before it was rented out. Had an oil problem and was close to a different office. They added 1.5L of oil. There was no liquid in the window cleaner and the cooling liquid was also below the minimum level.

Pros: Great communication, fast pick up at the airport, friendly staff.

Cons: The interior of the car was not properly clean.

Pros: Close to airport, pleasant staff.

Pros: Quick to check in and our

Cons: They were looking for any opportunity to charge more

Pros: They will charge you if you do not have an international drivers license. Not clear in the terms and conditions, we were charged an additional 150 euros. Otherwise, staff were friendly, car was great

Cons: We had a flat. We were told by the garage who fixed the tire that the tires were in poor condition

Pros: Nothing, being collected at the airport in a shitty transit minibus, driven by a lunatic to their depot in the middle of nowhere, where you a completely isolated and forced to pay them whatever they want in order to get a car just so you can leave.

Cons: Being ripped off for an extra €232

Pros: nothing

Cons: They rented us a car that required repair and they knew it. They told us not to worry about all the alarm lights on the dashboard. I have never rented a car that needed repairs like that one. Also, the outside was completely banged up and scratched.

Pros: Nothing, very dishonest company

Pros: Nothing. Rude and inflexible. Kept blaming Discover cars but they did not want to help! In fact took satisfaction in saying no!! I am a cust experience manager for a large corporate company for 30 years and I have never experienced anything like it! I will review all over socials to ensure word gets out and others don’t experience the same!

Cons: See above! Nothing to like!! Rip off merchants!

Pros: Nothing

Cons: Everything, especially the service

Cons: Overprice for debit card

Pros: I didn’t like nothing

Cons: When I arrive in the aeroporto the bus took more then 20 minutes to come to pick up us ! I can understand is far from the aeroporto!

Pros: Unfortunately there was nothing that I can like about that company

Cons: The service provided was horrible, they just tend to steal people money. The staff working there was really rude. Please avoid this car hire company.

Pros: Nulla

Cons: Non accettano Amex, abbiamo perso quasi un'ora per rintracciarli per telefono e capire dove ritirare la macchina, al posto di una Renault Captur mi hanno dato una Dacia (possono anche avere le stesse caratteristiche, ma la Dacia costa la metà e ci sarà un motivo). Strasconsigliato, è stata l'unica esperienza negativa del mio viaggio in Sicilia. E non do la colpa agli agenti ma alle direttive a cui sono sottoposti e al proprietario di questo autonoleggio, truffaldino e incompetente

Pros: Price

Cons: Nothing good a painful experience, better to sped some euro more and receive a professional service.

Cons: We waited almost a hour outside in fun sun for pick- up to get to the rental office.

Pros: Nothing

Cons: We rented the car with the Easycarhire company, and they scammed us, the price was double the contract, they force us to contract extra insurance to pay with a debit card, since we do not accept contactless payments, apart from 2 small grated we paid an additional €200 . Very bad attention, an unethical and scam company.

Pros: Des voleurs ! 1000€ pour 14 jours et une petite voiture !

Cons: Pas agréable, agent agressif

Pros: Nice and efficient staff

Cons: Extra charge for the US driver license without an international license

Cons: The hidden charges and the misleading concerning the guarantee and the payment of 100 euros for the site.

Cons: Money to be returned in 5 days (deposit) has not been returned after 5 days.

Pros: Good car. Well presented.

Cons: I think Easycarhire in Palermo run a ‘scam’. They have a Euro1000 excess on your card - double most other providers. If your card declines - surprisingly it did for us on 3 cards - they then offer a Euro40-50 per day insurance that reduces the excess. This made the insurance nearly as much as the hire. Beware! Also made me drive back to a fuel station to add Euro5 to the tank When I thought it was how I left it. Would they refund me if over full - haha!

Pros: Nothing terrible experience tried to charge an extra 700 so I didn’t take the car & was not reimbursed my deposit

Cons: Everything terrible customer service agents were very rude to me, refused to speak with a women, tired to charge me 700 extra & didn’t refund my deposit when I declined to take the car because of this

Pros: The car worked

Cons: Hidden fees which were not transparent at the time of booking. Would not recommend and feel I have been scammed

Pros: Good customer service

Cons: 1. Easycarehire scammed me to purchase an insurance they knew I do not need. I showed the email from Discovercars with full coverage but they said it is not valid and has zero coverage. 2. Upon returning the car, they made up material damage that did not exist 3. I was treated disrespectfully by staff when I hesitated to sign (yelled, shouted, ridiculed in front of others) - I felt that I had to sign under threat. Overall terrible experience. Considering actions towards the police and media.

Pros: Friendly, efficient and helpful in showing us how to use the car.

Cons: Only thing was that it took a bit of time to find out how to access the shuttle bus to Easycarhire site. Once on the bus everything was fine.

Pros: Big thanks for calling in order to say that they will wait for me because my flight was delayed badly. Of course for an extra charge.

Cons: A horrible policy to pay full insurance coverage price if you don't have a specific credit card. Felt like a scam. For the paid money, I could probably buy that car that I have rented.

Pros: Courtesy and responsiveness of the agents

Cons: The pick-up at the airport took too long (~30minutes). We were not informed about the time.

Pros: Not much.

Cons: They do not accept American Express which is ridiculous since they are off a major airport. The cars are very cheap cars. The office is 15 minutes from the airport and they have only one van running and when we got there the first van was already full. Had to wait for the second van. They would not split my transaction in 2 credit cards although they had to run the credit card twice for the rental and the deposit which was UNHEARD $1200. Stay away and use rentals at the airport.

Pros: They did not meet the price. They paid us twice as much. They did not write that it cannot be paid in cash. It's not my first car rental, but it's my first bad experience

Pros: Very friendly and helpful staff

Cons: Maybe a better cleanness of the car it was needed

Pros: Double Check the car condition

Pros: Very good service

Pros: Quick service at pick up and drop off. Shuttle bus worked great.

Cons: I didn’t like having to pay €200 in lieu of an international drivers license.

Cons: Upselling additional insurance when picking up car

Pros: Got a check tire pressure as soon as we started driving!

Cons: They pushed us to purchase more insurance, no gps found on car as requested. Took advantage of us with the international drivers license penalty they charged. Their washrooms were out of order. Not very friendly. I felt like I was being taken advantage of. I would have cancelled on the spot if I could have. Next time going to book with a larger company. This ended costing us more than was quoted with their penalty fee!

Pros: Friendly staff

Cons: Expensive insurance offered by desk to reduce the deposit

Pros: Super fast and easy. No problems!

Pros: The car itself was fine and in a good condition. Forunately nothing went wrong with it.

Cons: - they use scare tactics to sell additional insurance. I had purchased the maximum insurance cover from the discover cars website.. but they said it did not really provide adequate cover and wanted a price of over £250 for the retail period. the cost of the insurance was higher than the cost of the car rental - they said breakdowncover was not included (although it was purchased on your website)

Cons: They charge you extra insurance even if you buy the full protection online . Beware

Pros: Everything including staff welcome and help

Cons: Nothing

Pros: Giada at Easycar Hire went above and beyond the call of duty.

Cons: Nothing

Pros: Excellent service

Cons: Delay in picking up and dropping back

Pros: Reliable, easy to find

Pros: Fluent service

Cons: There was no window washing fluid in the car

Pros: Reasonable price and efficient and quick service

Pros: The rental was a great price and pick up and drop off was easy. What more could you want from a rental car company.

Pros: Absolutely nothing

Cons: The extra €12.50 daily charge due to the poor communication from the company on requirement of an International Drivers License

Pros: Price

Cons: The telephone number of the actual rental company provided in the voucher was not correct. I only found the right number on the website.

Cons: Extremely dubious pricing practices

Pros: Problème d’acheminement d’un grand groupe au service de location qui se trouve à 10 minutes de l’aéroport (nous avons attendu près de 2h pour tous nous retrouver)

Cons: L’acheminement

Pros: It's a scam. Stay away. They don't honor the reservation price, and try to change you more. I just walked away and rented from a good agency.

Cons: Car had dings/scrapes/broken tail lights/tires with bare thread. Tried to intimidate us into buying more insurance. Overcharged with inaccurate final invoice.

Pros: nothing a massive con!

Cons: The actual real cost when we arrived and had no choice it nearly doubled very misleading and would not use this company again

Pros: Very prompt shuttle and car collection

Pros: Driver of shuttle was nice.

Cons: The car was beat up and took forever to mark down every little scratch and dent.

Pros: efficient collection service, and drop off at airport after, quick paperwork before and after, car was clean and no real issues

Cons: could have done with a new set of windscreen wipers

Pros: Very nice personnel and very efficient

Cons: Off site from the airport although an efficient transfer privided

Pros: On the whole, very good

Cons: Nothing

Pros: Personale poco gentile. Politiche di noleggio assurde.

Pros: We’re not pushy about insurance when they knew I had it.

Cons: Nothing

Cons: They are thieves who make their money out of concocting damages to a car that they reported did not exist at sign in. I wouldn't recommend them to my worst enemy.

Pros: Everything smooth and great service. Quick pick up, modern and clean Fiat Panda, great to explore Sicily.

Cons: Nothing to dislike, this exceeded our expectation.

Pros: Everybody has to pay high extra fee as nobody have credit card just debit.

Pros: Nothing. The place is a scam.

Cons: Easycarhure tried to scam us into spending an additional 500$ (so over twice the cost of the original quote) because we didn't have an international driving permit. We ended up going back to the airport and renting a car through Sixt (who did not try to scam us). I would like a refund of the original deposit, please.

Pros: Everything was clearly explained; pick up and drop off were easy.

Cons: The pick up and drop off site were a long way from the airport; the vehicle showed a warning light on the dashboard indicating the tyres were not sufficiently inflated.

Cons: It was disaster. Never again.

Pros: Please see comments above

Cons: Please see comments above