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USAVE at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: My booking pick up time was 10:30, I got the minivan at 12:30,due to one of the safety belt out of order . The rental agent kept us waiting and no excusatory. Said they will fix the problem within 20min again and again.
Pros: Staff at reception were friendly
Cons: Car was filthy (inside and out), tyres had no tread (which we didn’t realise at pick up) which was then evident in the rain as well as when we had to park on grass at an event for 3 days, van was falling apart on inside roof, no floor mats which made getting in hard, especially when it rained. Still waiting for Ellie (USave) to come back to me in regards to some compensation as the money we paid wasn’t worth it.
Pros: Pricing was very competitive Vs the majors
Cons: Challenges with making contact, especially with no contact number with Discover Cars, U-Save did not reach out with instructions for pick up after hours and then to compound had no one answering phones after 5:30pm
Pros: Thanks for a great cheap reliable rental
Cons: Having to undertake maintenance repairs while under control of rental vehicle. Understanding why vehicle was released in un-roadworthy , fatal crashes inducing condition..
Pros: The ones we booked were not available, USAVE were able to offer an alternative options to pick to which made us all happy.
Cons: The car overall is excellent, it just that was not really cleaned properly.
Pros: Great pickup service but slow to get our vehicle ready for us.
Pros: Brakes weren't safe
Cons: Absolutely nothing at all. The van was covered in broken glass and the passenger side window didn't work.
Pros: Nothing went right. The staff lied and sent misinformation
Cons: Staff need do there job properly.
Pros: Closeness of airport
Cons: Take my bond straight away, takes them 1 week to pur bond money bank into account. Didn't give me a discount when I returned car 3 days earlier. Didn't have vehicle that I ordered
Pros: To be honest there isn't much I found good.
Cons: The total lack of communication.
Pros: They replied quickly to a query I had and ease of service
Cons: There is nothing
Pros: It was Alamo not hitch car was great lady at the desk needs to improve on her customer service
Pros: incompetent disaster
Cons: Arriving at the air port and no contact with the car hire company and having to go to another car rental company and rent another car
Pros: Easy prompt response and easy to find
Pros: The value & helpful staff
Pros: I couldn't dropp the car off in time because of the lockdown. I sent a mail explaining the situation and the people have been very understanding and didn't charge me for extending the hire. They always reply to my mails. Very nice people indeed.
Pros: Friendly efficient
Cons: No response to our request for a credit for unused time.Not our fault and it would make us come back next trip
Pros: They were friendly, didn't get too pushy with extras and were helpful during extended rental through the Covid-19 situation
Cons: The car was a 2006 model, with only CD & Mini-disk, no aux, no GPS, no screen, i had to buy an FM transmitter & phone holder to get my own music/GPS.
Pros: When dealing directly with the company, it was all easy and the staff were very efficient.
Pros: Friendly, easy to speak with, car ready, overall good service.
Pros: Easy, efficient rental car service.
Pros: Efficient and friendly
Pros: Quick and easy collection
Cons: When dropping off the lady who served us was very rude and did not have any manners
Pros: Staff and speed of the process
Cons: Different phone numbers in different emails -trouble connecting to get picked up.
Cons: given wrong time for opening do not get copy of photos of car upon collection fuel tank was not full
Pros: Could pick up the car in one location and return at another for a minimal charge.
Cons: Somewhat efficient
Pros: speed of exit, shuttle
Cons: mileage was high
Pros: The rental agents were great, pick up had to wait quite a while... the van turned up but didn't wait for us.
Cons: We had to return our 1st car as had a major pulling to the left problem this should have been picked up b4 we got into the car We should have been upgrade for the issue as we had to return
Pros: Efficent service providers. The people answered all my questions clearly
Cons: The car left a lot to be desired. There was no bluetooth, and no cruise control. These things are standard in rental cars these days. At least I should have been informed about this at the time of booking.
Pros: Friendly and helpful
Cons: Difficulty contacting the organisation at the airport because the message system was not working properly.
Pros: Very friendly and helpful staff.
Pros: Helpful, efficient reps
Pros: Efficiency! Prompt pickup and delivery at airport. Especially liked their location. Easy to find when returning the car
Cons: I had to wait long time for a pickup from the airport. The agent charged me for the insurance I did not ask for and I had to wait for NZD600 to be refunded. The company was closed at the time of my morning flight and I had to walk to the terminal as no shuttle service was running. Not happy.
Pros: Not much
Cons: Not much
Pros: Value for money
Cons: After I booked through Discover, I received multiple emails with different instructions on what to do when arriving at the airport. After calling Discover, I learned that the company that I would be renting from is actually the sister company USAVE.
Pros: Friendly staff and good service
Cons: The lady who checked us out was in a bad mood. Very abrupt and unfriendly (not rude) i was expecting a little more respectful farewell. Maybe she was having a bad day...sort if starting of a bad day. Maybe we expected too much compared to the super friendly welcome we got on arrival for pick up
Cons: Left waiting at the airport for shuttle bus for over 30 minutes. Kept waiting for car long after completing paperwork. Discovering petrol cap missing on first fill up (filling up was the reason we were given for the delay on pick up). Being told off by staff when pointing out missing petrol cap upon rental return (we'd have much preferred it if it wasn't missing in the first place).
Cons: I'd asked for a quick check in in advance as I had a bus load of kids waiting for me in front of their office. They were very long, seemed to be doing minor things rather than sorting me out and then were very long going through everything when I'd already sent things through beforehand to go fast.
Pros: Fast and efficient service. Friendly staff. Cost effective option over the holiday season.
Cons: Car was very average, but the cheapest option was always going to be!
Pros: don't like at all
Cons: don't like at all
Pros: The man that picked us up from the airport in the morning and then dropped us to our motel when we dropped car back is a credit to Hitch... He will be the reason we hire again in January
Cons: Can’t think of anything
Pros: It was quick and easy.
Cons: The after hours pick up was tricky and I had not been alerted to this potential problem. I had to figure this out for myself and fortunately was not left waiting at the airport. I needed to be told about this.