Viaggiare at Olbia Airport

Pros: when i returned the car i went to the front of the queue so it was fast. the agents at Olbia were polite

Cons: The car broke, the assistance didn't work, I lost 40% of my short holiday waiting for assistance and collecting a new car, the Viaggiare team couldn't help with assistance, i wasn't given a refund. It was a terrible service. The team at Viaggiare Olbia were overworked and understaffed.

Pros: Ripped us off

Cons: didnt provide the car requested

Pros: The bad experience falsely accusing me of scuffing the bumper really soured the entire rental experience

Cons: Their insane extortion for a scuff I didn't make

Pros: The woman during drop off was very helpful!

Cons: Being charged 60 euros when we were waiting for 50 minutes outside the offices is just not at all acceptable!

Pros: The car was in top condition. The only thing that was very odd was that the rubber floor covers and the replacement tire were removed from the car (we realized this after arriving at our hotel). In a beachy destination, the rubber covers save a lot of hassle in keeping the car clean. Fortunately, we didn´t need the replacement tire, otherwise, it would have been very complicated and time-consuming. Lastly, they insisted repeatedly on trying to sell us additional insurance. Avoid this.

Cons: The service staff is not welcoming at all. We arrived earlier and asked to do the paperwork in advance, as no one else was waiting in the office, but they kept us waiting for more than an hour and then spent another 30 minutes doing the paperwork. Very unwelcoming and unserviceable. Very similar to returning the car, they took 30 minutes to do the paperwork and inspect the car.

Pros: Tutto ok - ottimo il check-in online per velocizzare il pick-up (sebbene si possa velocizzare ancor di più a mio avviso)

Cons: Tutto ok, da migliorare timing di pickup! Un plauso alla pazienza e gentilezza del personale

Pros: Nothing

Cons: a car?

Pros: Very efficient service, good condition vehicle

Pros: The efficiency and easy service

Cons: We picked up the car at Olbia airport. A Fiat 500 x, nice car, the car could be cleaner. However, we understand that people use it to go to the beach mostly. This point could be improve to optimize. The rest was fine. We will probably use your services again next trip to Italy! Have a good day. DT

Pros: The car was clean with air conditioning and Quick drop off with no problem

Cons: We paid 200€ more extra because using débit card (classic card in France) which was noted in tiny writting at the end of the contract

Pros: My plane arrived later than expected, near to closing time but Silvio didn't rush me when preparing me to take the car. He was very friendly.

Pros: Terme and condition disclosed for the online booking were not clear . At the desk I understood that the insurance were not It seems tò be. Coverage were not direct, but in case of problema you have to pay charges and the ask for refund to The Company that was also not italiano so in case of claim no any direct coverage was provided. Cause of that I had to do a new insurance for coverage direct. This practice provided by discovercars Is not clear and correct . I Will ask an intervention of EIOPA

Pros: Our Agent (Gabriele) at the Alghero drop point was very pleasant and helpful 👏👏

Cons: Agent at pick up in Olbia not so pleasant. Felt we were a chore in his day 😔

Pros: Staff was friendly and efficient.

Cons: Picking up the car, too much time spent waiting to see someone at pick up. Dropping off was easier.

Pros: Then were polite and instructive

Cons: The whole rental process was way to slow. Then need more staff to handle that amount of costumers.

Pros: Nice af helpful staff when we finally reached the desk.

Cons: Waiting outside the car rental for about one hour in the sun with no shade in 37 degrees. The company is clearly under staffed

Pros: Everything was perfect!!

Cons: There is nothing I didn’t like!

Pros: Efficient drop off

Cons: They cancelled our car because we were just over an hour late and we had to pay for a more expensive one. The time to process the paperwork was quite long when we collected.

Pros: Always professional and honest service

Pros: We were late picking up our car due to delays with our flight. Silvio was friendly and provided an efficient service. He made sure we were happy with the car and told us to take a video of the car to make sure when we brought it back if there were any issues about damage we could use the video as a reference. The car was very clean when he gave it to us and in good condition.

Cons: If you are going to be late, make sure that you call to let them know. We booked through discover cars and as we were late, our booking was cancelled and we had to pay extra for the car.

Pros: Nothing

Cons: Everything

Pros: Everything spot on

Cons: Nothing

Cons: Der Agent hat mich, Frau, angepöbelt, und mich als unfähig hingestellt.

Pros: I did not like the service at all . There were dozens of small cars in the car park, but apparently none available. As we were delayed this is a scam making you upgrade

Cons: Unhelpful staff at collection. Really good staff at drop off

Pros: prima geholpen en uiteindelijk ook de auto die we gehuurd hadden gekregen (fiat 550 en geen Panda:)) Wel extar gewacht maar netjes geholpen.

Cons: De auto had nog schade is niet echt een viste kaartje voor je bedrijf. Voor de rest prima auto en service :)

Pros: Very easy to deal with the representative at the desk and contract was clear and exactly what i was expecting from the website

Cons: I kept being told that the office was 'in' the airport, which it is not, it is outside of the actual airport, in a kiosk a short distance away. discover cars sent the address to my email but when i looked for location, google was not able to locate it. i spoke with a rep and he said he would send location to phone and i never received it. when i called again, i was again told their office was 'in' the airport.

Pros: Not a lot

Cons: Wasn’t easy to find , having to wait outside for over as hour in 38 degree sunshine not being supplied with the right car , the messing of having to take photos on collection and return and WhatsApp them

Pros: Very accurate check of the car per handy app

Cons: Long waiting time outside container in hot sun with baby!

Pros: Not alot

Cons: Got charged because were late, credit card wouldn’t go through for some reason got charged more felt like they were just waiting for the next tired victim!!

Cons: our flight was delayed and they overcharged all of us . Slow service ,waiting under the sun . No indication for Viaggiare, Had to ask the people if they know where it is. Half fuel tank, messy car.Took the car without insurance extra. No more discover and Viaggiare.

Cons: They offer the online check-in to avoid queue but actually they don't have a special queue for the online check-in so we had to wait 60 minutes to pick up the car.

Pros: Não gostei do serviço prestado pela Viaggiare, porque fui pressionado a fazer um seguro, tendo eu já feito e pago um seguro com a Discoveryscars.

Cons: No acto de recolha do carro e já com o meu cartão de crédito na posse deles, disseram-me que mesmo que eu tivesse um dano mínimo no carro, ficavam com os 600 euros do depósito e teria de pagar entre 1300 a 1600 euros e só depois é que poderia pedir à Discoveryscars a restituição do dinheiro. Não tendo eu esse dinheiro e por estar num país estranho, não tive outra alternativa senão pagar o valor do seguro. Acresce referir ainda que colocaram em causa o vosso serviço.

Pros: Had a terrible experience, I had to wait outside their small little kiosk only to have them tell me I had no reservation because I was an hour late?

Pros: It provides what you pay for, nothing more nothing less

Cons: Long wait to get a car, very slow check in and in the middle of the night with the torch you need to check the car conditions (mine was scratched in all sides and had a bump at the back) while recording a video to then be sent via WhatsApp to the rental company to avoid future charges. I was charged 60 euros because my flight was delayed, it costed me more than the actual rental price.

Pros: they using the excuse of the 2 hours to deny the price, and try to book in the exact same car by 3x the price

Cons: nothing. horrible commercial ethics, will never use them again

Pros: No wait time. Easy access from the airport.

Pros: The agent was excellent

Cons: Ridiculously bureaucratic, time consuming process to pick up a pre-booked car!

Pros: Very good and fast and good price

Cons: Nothing

Pros: They gave us an upgrade.

Cons: Nothing

Pros: tutto bene

Cons: nessun disservizio

Pros: We appreciated most the profesionalism of the person at the desk- Silviu, he provided great customer service and was very extremely helpful and polite. Picking up the car and returning it went very smoothly and quickly.

Pros: staff was very friendly and helpful. They were very patient when we had some issues with our credit. Overall great experience from the pick up to the drop off

Cons: nothing

Pros: Very kind and professional

Cons: Nothing

Pros: Freundlich,

Cons: Professionell

Pros: Very kindly and professional

Cons: It Is not di easy to find them

Pros: Efficienza e gentilezza

Cons: Nothing

Pros: Friendly & no quibbles

Cons: Nothing

Pros: The car was cheap.

Cons: It took nearly two hours of standing in a queue to rent the car. Dropping it off also took about an hour or more. The bumps the cat already had weren’t well documented so we were held liable for damages we didn’t do and we had to pay £150 for “special cleaning”

Pros: took me to car

Cons: no instructions as to where to find desk Wuld have been helpful to know where local petrol station was (nothing on sirport site) No contact from desk (or paperwork signed) since return of car to say dep returned intact!1

Pros: Viaggiare provided us with an excellent car at a very reasonable price.

Cons: The car check over at collection was a bit rushed and some drive door lock damage was not logged on the rental agreement.

Pros: easy drop off

Cons: long pickup

Pros: Friendly staff

Cons: Very slow!

Pros: Once the process was set in motion, there weren't too many hoops to jump through and the friendly staff made up for any inconveniences.

Cons: The pickup desk is rather tiny and as such we had quite a long wait along with five or six other people. With small children, a long wait like that can be quite taxing.

Pros: Quick and easy checkin and checkout process.

Cons: Not enough staff for checking in.

Pros: Quick, straight forward and easy.

Cons: N/A

Pros: Good price for the service.

Cons: Not straight forward to find at arrival and we've waited nearly an hour to collect the car .

Cons: The waiting time at the pickup and drop-off. It takes about 1 hour which is too long especially if you are in a hurry for the flight.

Pros: auto quasi nuova. controllo accurato pre consegna

Cons: nulla

Pros: Got a better car than expected

Cons: Screen wash was empty. A problem with steering and Amber warning light bot explained until we dropped the car back

Pros: Price very good, staff helpful

Cons: Only one staff working so a bit of a queue to get car and drop it off, worth it for a very competitive price though

Cons: Very long wait.

Pros: No service was provided. Only offer of support was to pay an extra €600 to be provided with a car. Made the start of our holiday very difficult.

Pros: Professional Service

Cons: Nothing

Pros: Friendly and very hrlpful

Pros: Too long time to pickup car

Pros: quick check-out

Cons: self checkin process requiring customer to record and send video unclarity about (duplicated ? overlapping?) insurances provided by broker and by the rental company

Pros: Great staff!!

Pros: They seemed understaffed. One staff member friendly. One staff member very rude. One staff member silent

Cons: The wait in sun to get served. Realising it was a push to sell the 37euro a day insurance. Had the feeling I would get screwed one way or another so took it.

Pros: Very friendly service

Cons: Unfortunately the entire experience was a nightmare. The staff were arguing and trying to get people to sign up to additional insurance. In the end we walked away and went with Avis.

Pros: Clean and well-maintained car.

Cons: It seems they are running a side business of insurance scamming.

Pros: Helpful staff

Pros: very friendly.

Cons: very expensive and hard to find the booth

Pros: Good location

Cons: Gave false reading for fuel on collection

Pros: Friendly helpful staff.

Cons: the long process to hire the car involving use of text and email before being able to take the car.

Pros: Nothing. The agent talked me up and into additional charges of full coverage and stated my intial agreement with discover was not good for my Amex or my Master Debit/ credit cards. If I would like to rent they would accept by debit but I had to pay an additional $325.32 on top of what I booked with Discover for a 4 day rental. There was no shuttle to the agents desk we had to walk in the hot heat with not directions.

Cons: All of it. No pick up from terminal. Having to look and ask for directions to find the portable building outside. Pressure tactics of not accepting Amex or Debit Cards but yet then selling me and additional contract and charging me $325.32 on top of what I already had paid.

Pros: Nothing, I needed to pay a lot more than expected

Cons: See above, rest was fine

Pros: The lady of viaggiare at olbia airport was incredibly friendly and competent. She delivered good and fast service, would recommend this to everyone!

Cons: The only note I’d have to make is that it took over a week for my deposit to be returned, which is quite a lot of time considering it was an amount of €1000,-

Pros: Quick pick up and return. Short walk from the Arrival door. The propossed pick up by a bus shuttle is not needed.

Cons: While picking up the car the overview of existing damages on the car were not all marked. So always check every scratsh and let them make a note.

Pros: Tried to be helpful, though professional is a bit further away.

Cons: Charged us double what the agreement was. We were backed into a corner with no realistic second option. And REALLY check every millimetre of the car (with photos) before driving away. Really.

Pros: Best and lowest price through Discoverycars website will definitely use again

Pros: It was simple

Cons: Even i didn't get the car that i have booked it was OK. I would have pay less and have the car that i have got.

Pros: They are kind and proffesional.

Cons: Nothing

Pros: Friendly and smooth

Cons: car may be slightly better, but minor issues

Cons: Fraudulent representation, did not take kindly to being called liars.

Pros: professional agent, explained very wellall the conditions, patient and fast

Cons: no comment

Pros: Cortesia del personale auto nuove facilità nel disbrigare le pratiche. Con la navetta ti porta a un kilometro dall aeroporto dove c’è l agenzia.

Cons: Poco personale operante . Per il ritiro Dell auto abbiamo atteso 30-45 minuti.

Pros: fast and easy

Cons: at some point the car ran out of window cleaning liquid - could have been checked before. everything else was fine.

Pros: Nothing, they dont give a car.

Cons: Absolutely everything. We want our money back!