Brent at Olbia Airport

Pros: Good service, though unfortunately they didn't accept my credit card because it expires in 1 month but they offered us full insurance as alternative for a reasonable price, instead of the 850eur deposit we should've left and gave us upgrade of the car we rented.

Cons: They should be more clear about the payment conditions and deposit beforehand, in the rental agreement.

Pros: Terrible, I called early in order to manage an earlier pick up. When I was there the people of Brent did not want to help me, laughed about me and spoke badly about me. There was no kindness at all.

Cons: Arrogance, poor service,

Cons: When I dropped the car, the was making a big complain about the car they were trying to blame me for scratches that the car had before only because I didn't take pictures before. Even if I did take pictures before its impossible to see that scratch underneath the fron of the car.

Cons: Was ripped off on insurance. Very rude operative told me if I didn’t pay their insurance I would not be allowed to take the car and to find another rental company.

Cons: Car wasn't in good condition. Badly dented and scratched and not clean.

Pros: Nunca me entregaron el carro y ustedes me cobraron 60 dólares. Y no me dieron el carro. NO LO TENÍAN DIAPONIBLE. USTEDES ME COBRRON Y NO ME DIERON EL AUTO. DEBEN DEVOLVERME MI DINERO.

Cons: NO ME DIERON EL CARRO Y USTEDES ME COBRARON 60 DOLLARES. UNA ESTAFA. DEBEN DEVOLVERME MI DINERO.

Pros: Pietro was very friendly

Pros: Friendly and helpful staff

Cons: We paid 290euros of global insurance to b-rent since our credit card was going to expire the next month. Globally we paid twice the insurance. More than unfair. I assume this is illegal

Cons: Assolutamente da evitare. Mi hanno impropriamente addebitato 850,00 di deposito (invece di fare una semplice preautorizzazione), ed a distanza di 11 giorni non mi hanno ancora restituito la cifra è nemmeno si sono fatti sentire.

Pros: efficienti e gentili

Cons: nulla

Pros: english spooken and seperate parking space

Cons: limited opening hours

Pros: Simple and cheap car rental As it should be

Cons: I really wished I could get an Aygo

Pros: come sempre gentili e professionali

Pros: Professional

Cons: Nothing

Cons: The windshield wipers needed cleaning/replacement

Pros: Nothing the customer service agent Pieter lied about their name and accused me of damage which I had not done to a wheel and two tyres which were in the car boot

Cons: Ivi customer service assistant was verbally rude and aggressive when I rejected a hand held Tom Tom with no suitable having paid for a car with a installed Sat Nav. Brent cars are very poorly maintained with low tyre pressures, no screen wash, dirty windscreens and overdue oil changes

Cons: Spending an hour queuing to pick up the car in 30+ degrees. Unacceptable.

Pros: Dostali jsme

Cons: the car broke and we had to pay for the taxi to get a replacement car. B-rent promised a reimbursement for the taxi because we had the full cover from them. B-rent then lied that we needed a road assistance because we ran out of fuel and we won't get any money back for the taxi. Still trying to recover €160 back.

Pros: the customer service was amazing, the lady on the desk was very gentle and helpful

Pros: Very professional, friendly, and warm

Cons: Some queues at the desk, car exterior was a bit dirty

Pros: Nothing

Cons: S**t quality of service. Charged me on inexisting damage with no accurate proof. Charged me before confirming and with no invoice.

Cons: I have a brazilian driving license but I don’t have an international one. B-rent didn’t allow me to rent a car with them and I lost my deposit (not much, but still £35). They said it was on the contract, which I didn’t read, my bad, BUT I then went to all other car rentals and ALL of them would allow me to use only my brazilian license. ALL OF THEM. So I rented a car with another agency. The end.

Pros: Prompt, efficient, knowledgeable, he made a small mistake but fixed it immediately

Pros: Not much.

Cons: The car wasn't usable so we had to use another company.

Pros: The service. The worst I’ve ever got in any rent car company.

Pros: the receptionist that give me the car was very professional . She explained, with very details, the risks about the insurance, the car damaged ( including the missing antenna ) . Good professional .

Cons: nothing at all. my experience was great .

Pros: staff were helpful and very likeable in every way. If we were to get the promised refund I would change the review to a very positive one.

Cons: Simply that we are having to fight for some money back. We paid a huge amount for the car and it wasn't safe to drive for 3 days,

Cons: No clear information regarding the requirements from the rental car company that led me to lose my reserve

Pros: I never received my car.

Pros: Fully satisfied with the experience. Good Slye for money. Easy to find the desk, smooth pick up and drop off

Pros: Everything except their policy of forcing customers to purchase insurance.

Cons: Policy of forcing customers to purchase insurance if they are over an hour late to pick up the car.

Pros: Nothing.

Cons: They wouldn't allow me to rent the car - I had a international permit but they still didn't allow me to rent the vehicle. I would like a refund of my deposit.

Pros: Helpful staff

Cons: Long queue to collect car

Pros: Staff were polite and the administrative process was fairly straighforward

Cons: 2. Didn't honour the contract agreement of full to full fuel policy - the fuel tank was a 1/4 full 3. The car was upgraded so we didn't receive the car we requested i.e. a mini ...this meant that the car we had was larger and more expensive for fuel 4. On the car check, there were 3 issues (dents/scratches) identified by the B-Rent staff - on our check, we found 10 !!

Cons: Still have not had my deposit paid back into my account seven days after return to the U.K

Pros: Extremely helpful, kind and courteous. Went above and beyond to make sure i had a good experience. The staff was excellent.

Pros: They were transparant in their options with us when we had a problem and helped us out.

Pros: Price was brilliant

Cons: Not all marks were recorded prior to my physical check so watch out for that

Pros: Opportunity to return the car outside business hours

Cons: We had an issue during the check in process where the clerk overcharged us 125 EUROS for not having an International Drivers License, even though your company's rental terms do not require it if the customer possesses a valid permit in Latin letters. Another issue was that car engine was stalling during rental period, and the rental agency is trying to get us fill out accident report even though we didn't have any accidents

Cons: Have not yet released my deposit (4 days after dropping it off) Had to correct how much petrol was in car when handed to me

Cons: The car was not cleaned at all inside. They just quick cleaned the outside, but in the inside was totally dirty, spots everywhere. In these times with covid issues, giving a car like this to a customer is totally unacceptable. We had to clean all the surfaces with our sanitized wipes.

Pros: Nothing, super unfriendly We had to paid 183€ more for no reason!!!!!!

Cons: All, the car was not clean (nice during covid period …) no check before driving, fees in addition of 183€ for nothing

Pros: Easy to find, near the Arrivals

Cons: The price. Extremly expensive

Cons: Auto pagata eccessivamente, gomme sgonfie (0,5 bar!) 800 € di caparra, e dicono che per riaverla si devono attendere fino 21 giorni. In generale la cordialità è mancata.

Pros: Very friendly and supportive staff, car was in excellent condition

Cons: -

Pros: So professional

Pros: There did everything possible in my case to help me . The guys at the Olbia B rent desk are the top, really nice and helpful workers

Cons: Be rent was perfect, my problem is with discover cars, I will never use them again.

Pros: Very friendly rental agents

Pros: Next to the airfield and good accessible.

Cons: Extra unexpected cleaning cost (dirt roads)

Pros: It was easy to return the car, because of priority to return it.

Cons: Not all defects were recorded taking a car. I spent a lot of time to check and show all defects to receptionist. Fuel tank was also not full.

Cons: The canceled my rental, and they asked me for money in order to re-validate it. Unacceptable.

Pros: Friendly staff

Cons: Long wait time on arrival

Pros: Nothing.

Cons: Car booked wasn't available (I've booked an automatic and was given a manual). Member of staff rude and pushy. Very disorganised, we have been queuing for long time for both pick up and drop off.

Pros: Cheapest deal I could find