Drivalia at Olbia Airport

Pros: It was good and staff were friendly and helpful

Pros: Horrible service

Cons: Rental agents forgot to give back my passport and ID. We drove 1 hour to the ferry dock to realize we could not board. Drivalia did not pick up the phone for the 17 times we called. Finally picked up, immediately saying they had my documents. By the time we returned and went back to the dock, the last ferry was full and we could not board. We had to cancel our hotel booked for that night as well as reservations without a refund (they were nonrefundable for no show)

Pros: I got no service at except for a negative experience.

Cons: See above

Pros: Best service in town ⭐️⭐️⭐️⭐️⭐️

Pros: Drivalia, Olbia has one of the best car rental services in Olbia ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ excellent

Cons: Excellent service, very quick👍 Get eveytime newer cars in good conditions from Drivalia😊

Pros: Read the small print on the contract, they are not at all willing to compromise.

Cons: Clauses in the contract without sense, no refund, no compromise, no money back, no car. That’s how to make business!

Pros: Ich habe nicht mal ein Auto bekommen da sie meine Kreditkarte nicht akzeptierten. Eine Umbuchung ging auch nicht. Der Service war sehr schlecht.

Pros: Staff are absolutely ride

Cons: We booked for a car and then they never gave us the car stating they dont accept this card

Pros: The car was clean and returning was simple.

Cons: Having to waste almost 4 hours. This was by far the most popular rental service and two members of staff was not enough to process the number of customers efficiently. They need a bigger desk with a lot more staff.

Cons: queue was long. But the worst thing is I was declined a car due to a payment card type (MC Revolut with sufficient funds for deposit) while my prepayment was not refunded.

Pros: Nothing, we went there and they didn’t allow us to take the car as we didn’t have a credit card which I think it’s not enough really because we were willing to give a debit one and to give 2000 dollars as deposit. Anyways they weren’t helpful at all and told us we had to call the website we booked from cause they couldn’t do anything about it not even change the name of the booking. Anyways we didn’t have an Italian number to call and nobody had a WhatsApp working number.

Cons: When we asked the receptionist if we could please use the office phone she wasn’t helpful and just gave us a new number to call and dismissed us carelessly. (Of course I couldn’t even call the new number she gave me but she didn’t seem to care at all) We had to cue to other car rentals and rent another car. Absolutely never again!!

Cons: Auto senza libretto di circolazione.

Pros: The agents were super efficient.

Cons: There were o my 3 agents for many many clients: I had to wait over 1h for my turn, some other people had to wait longer.

Pros: The car was fine, although I got a different model.

Cons: Queued for over 3 hours to get the car. Got an extra invoice for the child seat and insurance, even though the child seat and full insurance were included. Sent complaint still no response. Will soon send a complaint to American Express.

Pros: It was fast and clear.

Cons: As I was the second in line, I did not have to wait too long. But there were around 20 people after me. I can assume that they might be unhappy with the waiting time, as there were only 2 agents to help!

Pros: Reasonable price.

Cons: Very long line at counter at Olbia airport, no line at other rentals. It took us two hours to get our car. We got a larger car than requested, which turned out to be a nuisance in narrow town streets. At Cagliari airport there was no one at the Drivalia car return booth at the car park, no note with instructions what to do or where to leave the keys. No one answered when we called the provided phone number. Finally another renter told us to drop off the keys at the airport car pickup desk.

Pros: The car was good and like the description.

Cons: The 2 hours and 10 minutes wait time is absolutely unacceptable. The car was rented, the papers all ready, and the line was unbearably long and slow.

Pros: Terrible, we had to wait more than 3 hours to receive the keys of our car, which was not the car we ordered!!

Cons: Terrible, we had to wait more than 3 hours to receive the keys of our car, which was not the car we ordered!!

Pros: My flight got delayed the day I was going to pick up the card. I called customer services in UK, and spoke to Igor, who helped to contact Drivalia and let them know about the delay on my flight.

Pros: Three hour wait for pick up forced me to rent a piece of junk at the last minute for twice the price.

Cons: What service?!? Terrible -fucking awful.

Pros: Almost three hours for pic up. I Will never use them again.

Cons: Pic up was a nightmare.

Pros: Helpful and polite, convenience and cost

Cons: Only thing to fault was queue for collection. Took about 1hr 30 mins from arriving at the desk to getting to front of queue

Pros: I liked that the agent over the phone helped me to get the best price (because my flight was delayed).

Cons: Too long to get the service when we arrived at the airport. A super long line and not enough people to help us.

Pros: Great service

Pros: Absolutely nothing.

Cons: Complete and utter shitshot. We arrive at the terminal with a queue of probably 50 people (no kidding) in front of us, with one operator sitting in front of a computer and three employees in the back drinking coffee. With an average time per customer of about 15-20 minutes, this resulted in us waiting 4+ hours to pick up the car. The worst rental car experience I have ever had, period.

Pros: It was quick and effective both pisking up and leasing the car and they were not trying to sell me more assurance!

Pros: Trustfull . Employees not very nice but very professional.

Pros: Sadly I've never experienced a poorer service.

Cons: Communication was impossible. No replacement vehicle or care. No responsibility empathy or help whatsoever.

Pros: Got a new car. No problem with check-in and check-out

Cons: Not possible to Call Them and they do not answers emails. Can’t imagine the problems coming up if something is coming up and urgent communication needed.

Pros: Nothing

Cons: First the huge queue for picking up the car, more than 1 hour !!! It was the only rent a car at Olbia airport with queue. Just gave us the key, without checking the car with us, I didn't understand the fuel level on the car(it was a EVO, never heard of this brand) and the level indicator was with some leds, not clear at all. I thought it was full, but I just understood later, that it was half full. So they charged me for refueling !!! The windows were all dirty inside, I had to wash them all.

Pros: The first car we had was excellent, easy to find the rental desk .

Cons: The rental desk is too small with very long queues and the paperwork is hard to translate in to English if you need it and dont have access to the internet to use Google etc.

Pros: Nothing

Cons: Terrible we waited for hours and couldn’t even retrieve the vehicle.

Pros: The car we got was great - very new, clean and reliable. Better than I expected.

Cons: The pick up of the car in Olbia was awful - it took 2.5hrs - a waste of time and very inefficient on the desk. Lots of angry customers.

Pros: Very professional service, very new car, upgraded car.

Cons: n/a

Pros: Great car in airport terminal

Cons: Long wait in a queue to pick and drop car

Pros: Nice staff. Efficient service. No hidden costs.

Pros: Nothing

Cons: Everything

Pros: Fast service

Cons: I booked an automatic car, asked at the desk if it was an automatic and the agent said “yes I think it is an automatic.” And then when I got into the car, it was manual. Disappointed at the lack of honesty.

Pros: Best rent a car in Italy

Cons: Best rent a car in italy

Pros: On average ...

Cons: Absolutely NOT friendly ..but very hard and very expensives services only with DiscoverCar users

Pros: Quality of car

Cons: Picking up procedure. Not enough staff at the desk. First car provided had no or poor air conditioning. Took well over one hour to collect a suitable car.

Pros: Checking in and getting the car was quick and easy. It wasn’t very clear though on my reservation that it was a different car company.

Cons: Checking the car back in was tremendously slow. The car I got was a battery/petrol car. I would have liked it if the car was charged when I picked it up.

Cons: Ordered a child seat prior to go with car. They didn't have one and all they did was told me to try the other rental booths. Really poor.

Pros: quick, easy, no hassle whatsoever

Cons: There was nothing I did not like. Everything was great

Pros: easy and friendly

Cons: The car wasn't so great, I think a panda of 500 still ok. I don't the Jeep was a fantastic car, comfortable and spacious but we used a lots of fuel and some features were not working properly. This is not a reflection on Leasys but on the car manufacturer

Pros: Staff member was knowledgeable and friendly.

Cons: Not applicable.

Pros: Car was good.

Cons: Long queues to collect, not clear where to return, don't answer the phone

Pros: Quick and easy pick-up and return

Cons: Our flight from Gatwick was delayed by three hours, and landed at 12am midnight. Called Leasy Cars while still at Gatwick, but they wouldn’t wait over their official 11pm closing time. There are 13 of including 5 young children from the same flight could not get their rented car to drive to their hotel because Leasy shut its office whereas other car rental companies were waiting for their customers despite delays. We all slept in the arrival hall until 8am next day to get our rental cars.

Pros: The service desk lady was very friendly. The car was clean and new, we paid for a 500 and got a jeep at no extra cost. The drop off was easy, just handled back the keys. No hidden fees.

Cons: Nothing I disliked, I will definitely be renting with Leasys again

Cons: Nothing! It is a fraud!

Pros: Very good easy to process pick up and drop off

Cons: Car rental is very expensive to be honest not just this company but all car rental in Sardinia peak season or not

Pros: The drop off service was quick and easy

Cons: The customer service was not very good. When we arrived having had a delayed flight we found the desk to already have been closed for the night, even though Leasy were expecting us to pick up the cat that night. So instead, we had to pay more money to rent a car from another company that night and then come back to the airport the next day to pick up our rental car from Leasy. There were an emergency number displayed which I called numerous times but no one picked up. Not impressed with service.

Pros: helpful & supportive.

Pros: Staff were friendly and helpful.

Cons: NA

Cons: No explanation how the car works and the book explanation of the car is in Italian.

Pros: I received an upgrade and the whole experience was fast and efficient.

Cons: Needed better instructions on how to access the drop-off area after-hours. no clear signage.

Pros: Friendly

Cons: Lack of instructions about the car

Cons: The pickup location is not in the Arrivals Hall as stated in the voucher. It is actually in the Car Rental building so I was told to leave the airport to an off-site location

Pros: Brand new car with full optionals, fast pick up and drop off.

Cons: The car was hired to me with two scarcely inflated tyres, something which eventually caused a low-pressure tyre alarm to go off while driving. At first I did not know about that, assumed a puncture had occurred and had to call for road assistance, which however the rental company did not charge me for...